The UK's Largest Customer Review Website for the Property Industry
The UK's Largest Customer Review Website for the Property Industry

4.8/5, 460 Reviews
96% Recommended
86% sales valuation accuracy
87% letting valuation accuracy
85% sales fee satisfaction
85% letting fee satisfaction
| Services | Valuation | Fees | Min Price of property reviewed | Max Price of property reviewed |
|---|---|---|---|---|
| Sales | 86.00% | 85% | £285,000 | £3,750,000 |
| Lettings | 87% | 85% | £500 | £9,000 |
| From Landlords | From Tenants | From Vendors | From Buyers | From Other | |||||
|---|---|---|---|---|---|---|---|---|---|
| 59 | 17 | 125 | 52 | 106 | 3 | 61 | 4 | 10 | 21 |
Chestertons
153 Upper Richmond Road, London, Greater London
SW15 2TX
020 8246 5959








By : 'Neil'
Branch : Putney, 153 Upper Richmond Road
Services : Letting (As a Tenant)
Rent PCM : £2200
Would you recommend ? : Yes
Postcode : SW15
Thank you to Heather for being super responsive, helpful and showing us the letting out of hours. The process was extremely easy and Heather went above and beyond to secure our requests. All round great ... Read Full Review
Good.

By : 'JB'
Branch : Putney, 153 Upper Richmond Road
Services : Letting (As a Tenant)
Would you recommend ? : Yes
Postcode : SW15
Heather was helpful and swift in her arrangement of our viewing, rental offer and subsequent commencement of our tenancy. Heather also liaised effectively with her colleagues to ensure all of our questions were answered ahead of and after the start of our tenancy, displaying a professional and ... Read Full Review
No comment

By : 'Paul.'
Branch : Barnes Village, 133 Church Road
Services : Letting (As a Tenant)
Rent PCM : £1650
Would you recommend ? : Yes
Postcode : SW13
Ed was extremely professional, acted very quickly on what was needed to had to be done to secure the properly. From Looking to renting was done in the matter of a week, highly ... Read Full Review
Fee seemed normal.


By : 'Professional'
Branch : Putney, 153 Upper Richmond Road
Services : Letting (As a Tenant)
Would you recommend ? : Yes
Postcode : SW15
Quick and easy to respond via email and phone call, all questions answered very fast. Very good and professional ... Read Full Review
Standard fee

By : 'HAB'
Branch : Hyde Park, 40 Connaught Street
Services : Letting (As a Owner)
Would you recommend ? : Yes
Postcode : W2
A pleasure dealing with Umed Sharifi. He is both professional and enthusiastic. His advice is extremely solid and trustworthy. Umed was on top of everything to ensure that everything flowed smoothly and in a quick and efficient manner. He made the entire process seem effortless. Highly recommend ... Read Full Review
N/A

By : 'JimG'
Branch : Putney, 153 Upper Richmond Road
Services : Letting (As a Tenant)
Rent PCM : £2200
Would you recommend ? : Yes
Postcode : SW15
We were looking for a flat in Putney and contacted a number of agents; Heather was the most helpful and energised member of staff of any we dealt with in the area. I would recommend using Chestertons and especially ... Read Full Review
By : 'H.C'
Branch : Barnes Village, 133 Church Road
Services : Sales (As a Vendor)
Would you recommend ? : Yes
Postcode : SW13
A huge thank you to Stuart, Chris and the team, for all their help , and advice during the sale of my house. Always professional, and very friendly , working very hard, and achieved the result we wanted. Thank ... Read Full Review
Agents fees agreed prior to sale which I was happy with

By : 'Nick'
Branch : Putney, 153 Upper Richmond Road
Services : Letting (As a Tenant)
Rent PCM : £1900
Would you recommend ? : Yes
Postcode : SW15
Excellent .Heather was Very helpful and diligent . She turned it around quickly Everything went smoothly . I would recommend this service to others Thanks Heather ... Read Full Review

By : 'Mr'
Branch : Kew, 306 Sandycombe Road
Services : Sales (As a Vendor)
Sold price : £1100000
Would you recommend ? : Yes
Postcode : TW9
Chestertons in Kew and Richmond have recently concluded the sale of our Richmond house. We interviewed many agents but really appreciated the thoughtful approach and early commitment to our sale that Daniel demonstrated. All the negotiators involved from the Kew and Richmond offices were ... Read Full Review
Reasonable

By : 'Jacqui'
Branch : Fulham, 654 Fulham Road
Services : Sales (As a Vendor)
Sold price : £420000
Would you recommend ? : Yes
Postcode : SW6
I was very happy with the service Chestertons gave me. Professional, knowledgeable, friendly and approachable. Jack Stone always obtainable and kept me well informed at every stage. He went to some lengths to make sure I was making the decisions about my sale, never once did I feel I was being ... Read Full Review
I think the fees fair considering the service

By : 'S.'
Branch : Camden and Primrosehill, 99-101 Parkway,
Services : Letting (As a Tenant)
Would you recommend ? : No
Postcode : NW1
My partner lost his job whilst so we had to terminate the lease, we paid all fees and costs until a new tenancy was found. Now they are trying to charge us commission for the entire duration of the lease (2 year lease - A LOT of money), not even the landlord understands this. VERY ... Read Full Review
BAD
By : melodie
5 Aug 2018Hello, They are trying to do the same thing to us. How did you get out of this one? Thank you for your help. Kindest...


By : 'Julie'
Branch : Notting Hill, 30 Ledbury Road
Services : Sales (As a Vendor)
Would you recommend ? : Yes
Postcode : W2
Completed! Iain and Jules were always available, kept me regularly updated very professionally and Jules had an excellent rapport with my solicitor which helped me sail through smoothly. Highly ... Read Full Review
Average

By : 'AndrewW'
Branch : Putney, 153 Upper Richmond Road
Services : Letting (As a Tenant)
Rent PCM : £2900
Would you recommend ? : Yes
Postcode : SW15
We had the pleasure of having our search for a rental property managed by Heather. We found her to be professional and personable. She fairly protected the landlord and, at the same time, steered us towards the appropriate property for our needs. Some months on we are very grateful for her ... Read Full Review
okay


By : 'Mr'
Branch : Fulham, 654 Fulham Road
Services : Sales (As a Vendor)
Would you recommend ? : Yes
Postcode : SW6
My wife and I were thoroughly impressed with the service both David & Josh provided from start to finish. The guidance they gave was faultless and we couldn't have been happier with the end result. Their in depth knowledge of Fulham is first class and perseverance to overcome various ... Read Full Review
Good

By : 'Thomas'
Branch : Kensington, 116 Kensington High Street
Services : Sales (As a Buyer)
Would you recommend ? : Yes
Postcode : SW5
I was impressed with Sai and his communication during the process. Always helpful and friendly, moved the process along and facilitated quite complex ... Read Full Review
n/a

By : 'Ash'
Branch : Putney, 153 Upper Richmond Road
Services : Letting (As a Tenant)
Sold price : £1370
Rent PCM : £1370
Would you recommend ? : Yes
Postcode : SW15
Good experience working with Oliver. Saw a lovely flat and had offer accepted in a short space of time. Oliver was polite and helpful and a good ... Read Full Review
A necessary evil!

By : 'Michael'
Branch : Barnes Village, 133 Church Road
Services : Letting (As a Owner)
Would you recommend ? : Yes
Postcode : SW13
I received excellent service from the time the previous tenant gave notice to when the new tenant moved in. Julia was always efficient and courteous, I could not have wished for a better ... Read Full Review
The fees were acceptable.
By : 'Craig'
Branch : Barnes Village, 133 Church Road
Services : Letting (As a Owner)
Rent PCM : £6500
Would you recommend ? : Yes
Postcode : SW13
Julia was positively professional and unfailingly diligent in securing a tenant for our home in Barnes. In a very challenging market she was dogged in pursuing all prospective tenants and very helpful in keeping us updated on any developments. She also made helpful suggestions as to how we might ... Read Full Review

By : 'Tony'
Branch : Barnes Village, 133 Church Road
Services : Letting (As a Tenant)
Rent PCM : £2650
Would you recommend ? : Yes
Postcode : 96,
Ed was a pleasure to deal with. He was unfailingly positive and cheerful. He was clued in to the type of place we were looking for and well informed about all the properties we looked at. We made the right choice and Ed was a large part of ... Read Full Review
NA

By : 'Jafar'
Branch : Kensington, 116 Kensington High Street
Services : Letting (As a Tenant)
Rent PCM : £3500
Would you recommend ? : Yes
Postcode : W8
Absolutely The best service from the best agent ever "Irina " Very helpful Easy and fast communication Very recommend Im realy pleased to be working with ... Read Full Review
Very good
Kindly note that legally, letting agents need to publish information about their tenancy fees, government-approved redress schemes and client money protection schemes on their website and on third party websites (on which agents are listed). For properties to lease/rent in England, agents need to keep this information up to date and precise on allAgents or specify within the property description.
The Royal Institution of Chartered Surveyors requires that there is a written complaints procedure which is set out below. At Chesterton Humberts, we endeavour to provide the highest levels of service. We do however recognise that on occasions things do not go according to plan and in such instances we operate an in house complaints procedure so that our clients may inform us of any issues they have experienced. 1. Please contact in writing with a summary of your complaint: Complaints Handling Officer Chesterton Humberts 3rd floor Connaught House 1-3 Mount Street London W1K 3NB 2. We will acknowledge receipt of your written complaint within 3 working days, and advise you who will be investigating your complaint. 3. Within a further 21 days the above person will write to you to inform you of the outcome of the investigation into your complaint and to let you know what (if any) actions have been or will be taken. If a longer period is required to consider your complaint you will be notified in writing with a revised timescale. 4. If the complaint has not been resolved to your satisfaction, we agree to the referral of you complaint to The Property Ombudsman Milford House 43-55 Milford Street Salisbury WILTS, SP1 2BP Please note that this must be done within six months of Chesterton Humberts final viewpoint letter. 5. For business clients we will agree a referral of the complaint by mediation with you in accordance with the Neutral Evaluation Procedure for Surveying Disputes (IDRS). If mediation should fail then the case will be referred for formal Arbitration and the Arbitrator’s fees will be payable as directed by the Arbitrator at his/her discretion.
Last updated at 11/11/2016, 11:41:10 AM by allAgents