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Chestertons

4.8/5, 460 Reviews
96% Recommended

86% sales valuation accuracy

87% letting valuation accuracy

85% sales fee satisfaction

85% letting fee satisfaction

Contact Us
We are a multi-disciplinary property business covering Residential Sales & Lettings, International, Rural and Commercial with 60 offices nationally and international offices in Europe, Asia, Australasia, Africa and the Middle East.
Latest Reviews
Performance Statistics
ServicesValuationFeesMin Price of property reviewedMax Price of property reviewed
Sales86.00%85%£285,000£3,750,000
Lettings87%85%£500£9,000
Review Statistics
From LandlordsFrom TenantsFrom VendorsFrom BuyersFrom Other
GoodBadGoodBadGoodBadGoodBadGoodBad
59171255210636141021
Address

Chestertons
153 Upper Richmond RoadLondon, Greater London
SW15 2TX
020 8246 5959

Opening Hours
  1. Monday :
  2. Tuesday :
  3. Wednesday :
  4. Thursday :
  5. Friday :
  6. Saturday :
  7. Sunday :
  1. 08:30 - 19:00
  2. 08:30 - 19:00
  3. 08:30 - 19:00
  4. 08:30 - 19:00
  5. 08:30 - 19:00
  6. 10:00 - 14:00
  7. Closed
Services offered
  • Sales
  • Lettings
  • Block Management
  • Surveys
  • Conveyancing
  • Mortgage Advice
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Latest Properties

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Chestertons Branches (View All 35)
Thank you to Heather for ...

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5 Star Review
UserName

By : 'Neil'
Branch : Putney, 153 Upper Richmond Road
Services : Letting (As a Tenant)
Rent PCM : £2200
Would you recommend ? : Yes
Postcode : SW15

8 Mar 2018
People found this helpful0

Thank you to Heather for being super responsive, helpful and showing us the letting out of hours. The process was extremely easy and Heather went above and beyond to secure our requests. All round great ... Read Full Review


Comments on Agent Fees

Good.

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Heather was helpful and swift ...

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4 Star Review
UserName

By : 'JB'
Branch : Putney, 153 Upper Richmond Road
Services : Letting (As a Tenant)
Would you recommend ? : Yes
Postcode : SW15

7 Mar 2018
People found this helpful0

Heather was helpful and swift in her arrangement of our viewing, rental offer and subsequent commencement of our tenancy. Heather also liaised effectively with her colleagues to ensure all of our questions were answered ahead of and after the start of our tenancy, displaying a professional and ... Read Full Review


Comments on Agent Fees

No comment

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Ed was extremely ...

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5 Star Review
UserName

By : 'Paul.'
Branch : Barnes Village, 133 Church Road
Services : Letting (As a Tenant)
Rent PCM : £1650
Would you recommend ? : Yes
Postcode : SW13

7 Mar 2018
People found this helpful0

Ed was extremely professional, acted very quickly on what was needed to had to be done to secure the properly. From Looking to renting was done in the matter of a week, highly ... Read Full Review


Comments on Agent Fees

Fee seemed normal.

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Quick and easy to respond via ...

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5 Star Review
UserName

UserName

By : 'Professional'
Branch : Putney, 153 Upper Richmond Road
Services : Letting (As a Tenant)
Would you recommend ? : Yes
Postcode : SW15

3 Mar 2018
People found this helpful0

Quick and easy to respond via email and phone call, all questions answered very fast. Very good and professional ... Read Full Review


Comments on Agent Fees

Standard fee

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A pleasure dealing with Umed ...

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5 Star Review
UserName

By : 'HAB'
Branch : Hyde Park, 40 Connaught Street
Services : Letting (As a Owner)
Would you recommend ? : Yes
Postcode : W2

26 Feb 2018
People found this helpful0

A pleasure dealing with Umed Sharifi. He is both professional and enthusiastic. His advice is extremely solid and trustworthy. Umed was on top of everything to ensure that everything flowed smoothly and in a quick and efficient manner. He made the entire process seem effortless. Highly recommend ... Read Full Review


Comments on Agent Fees

N/A

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We were looking for a flat in ...

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5 Star Review
UserName

By : 'JimG'
Branch : Putney, 153 Upper Richmond Road
Services : Letting (As a Tenant)
Rent PCM : £2200
Would you recommend ? : Yes
Postcode : SW15

23 Feb 2018
People found this helpful0

We were looking for a flat in Putney and contacted a number of agents; Heather was the most helpful and energised member of staff of any we dealt with in the area. I would recommend using Chestertons and especially ... Read Full Review

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A huge thank you to Stuart, ...

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5 Star Review

By : 'H.C'
Branch : Barnes Village, 133 Church Road
Services : Sales (As a Vendor)
Would you recommend ? : Yes
Postcode : SW13

22 Feb 2018
People found this helpful0

A huge thank you to Stuart, Chris and the team, for all their help , and advice during the sale of my house. Always professional, and very friendly , working very hard, and achieved the result we wanted. Thank ... Read Full Review


Comments on Agent Fees

Agents fees agreed prior to sale which I was happy with

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Excellent .Heather was Very ...

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5 Star Review
UserName

By : 'Nick'
Branch : Putney, 153 Upper Richmond Road
Services : Letting (As a Tenant)
Rent PCM : £1900
Would you recommend ? : Yes
Postcode : SW15

12 Feb 2018
People found this helpful0

Excellent .Heather was Very helpful and diligent . She turned it around quickly Everything went smoothly . I would recommend this service to others Thanks Heather ... Read Full Review

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Chestertons in Kew and ...

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5 Star Review
UserName

By : 'Mr'
Branch : Kew, 306 Sandycombe Road
Services : Sales (As a Vendor)
Sold price : £1100000
Would you recommend ? : Yes
Postcode : TW9

10 Feb 2018
People found this helpful0

Chestertons in Kew and Richmond have recently concluded the sale of our Richmond house. We interviewed many agents but really appreciated the thoughtful approach and early commitment to our sale that Daniel demonstrated. All the negotiators involved from the Kew and Richmond offices were ... Read Full Review


Comments on Agent Fees

Reasonable

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I was very happy with the ...

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5 Star Review
UserName

By : 'Jacqui'
Branch : Fulham, 654 Fulham Road
Services : Sales (As a Vendor)
Sold price : £420000
Would you recommend ? : Yes
Postcode : SW6

31 Jan 2018
People found this helpful0

I was very happy with the service Chestertons gave me. Professional, knowledgeable, friendly and approachable. Jack Stone always obtainable and kept me well informed at every stage. He went to some lengths to make sure I was making the decisions about my sale, never once did I feel I was being ... Read Full Review


Comments on Agent Fees

I think the fees fair considering the service

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My partner lost his job ...

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1 Star Review
UserName

By : 'S.'
Branch : Camden and Primrosehill, 99-101 Parkway,
Services : Letting (As a Tenant)
Would you recommend ? : No
Postcode : NW1

31 Jan 2018
People found this helpful1

My partner lost his job whilst so we had to terminate the lease, we paid all fees and costs until a new tenancy was found. Now they are trying to charge us commission for the entire duration of the lease (2 year lease - A LOT of money), not even the landlord understands this. VERY ... Read Full Review


Comments on Agent Fees

BAD

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By : melodie

5 Aug 2018

Hello, They are trying to do the same thing to us. How did you get out of this one? Thank you for your help. Kindest...


Completed! Iain and Jules ...

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5 Star Review
UserName

UserName

By : 'Julie'
Branch : Notting Hill, 30 Ledbury Road
Services : Sales (As a Vendor)
Would you recommend ? : Yes
Postcode : W2

18 Jan 2018
People found this helpful0

Completed! Iain and Jules were always available, kept me regularly updated very professionally and Jules had an excellent rapport with my solicitor which helped me sail through smoothly. Highly ... Read Full Review


Comments on Agent Fees

Average

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We had the pleasure of having ...

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5 Star Review
UserName

By : 'AndrewW'
Branch : Putney, 153 Upper Richmond Road
Services : Letting (As a Tenant)
Rent PCM : £2900
Would you recommend ? : Yes
Postcode : SW15

3 Jan 2018
People found this helpful0

We had the pleasure of having our search for a rental property managed by Heather. We found her to be professional and personable. She fairly protected the landlord and, at the same time, steered us towards the appropriate property for our needs. Some months on we are very grateful for her ... Read Full Review


Comments on Agent Fees

okay

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My wife and I were thoroughly ...

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5 Star Review
UserName

UserName

By : 'Mr'
Branch : Fulham, 654 Fulham Road
Services : Sales (As a Vendor)
Would you recommend ? : Yes
Postcode : SW6

20 Dec 2017
People found this helpful0

My wife and I were thoroughly impressed with the service both David & Josh provided from start to finish. The guidance they gave was faultless and we couldn't have been happier with the end result. Their in depth knowledge of Fulham is first class and perseverance to overcome various ... Read Full Review


Comments on Agent Fees

Good

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I was impressed with Sai and ...

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5 Star Review
UserName

By : 'Thomas'
Branch : Kensington, 116 Kensington High Street
Services : Sales (As a Buyer)
Would you recommend ? : Yes
Postcode : SW5

15 Dec 2017
People found this helpful0

I was impressed with Sai and his communication during the process. Always helpful and friendly, moved the process along and facilitated quite complex ... Read Full Review


Comments on Agent Fees

n/a

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Good experience working with ...

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4 Star Review
UserName

By : 'Ash'
Branch : Putney, 153 Upper Richmond Road
Services : Letting (As a Tenant)
Sold price : £1370
Rent PCM : £1370
Would you recommend ? : Yes
Postcode : SW15

15 Dec 2017
People found this helpful0

Good experience working with Oliver. Saw a lovely flat and had offer accepted in a short space of time. Oliver was polite and helpful and a good ... Read Full Review


Comments on Agent Fees

A necessary evil!

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I received excellent service ...

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5 Star Review
UserName

By : 'Michael'
Branch : Barnes Village, 133 Church Road
Services : Letting (As a Owner)
Would you recommend ? : Yes
Postcode : SW13

7 Dec 2017
People found this helpful0

I received excellent service from the time the previous tenant gave notice to when the new tenant moved in. Julia was always efficient and courteous, I could not have wished for a better ... Read Full Review


Comments on Agent Fees

The fees were acceptable.

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Julia was positively ...

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5 Star Review

By : 'Craig'
Branch : Barnes Village, 133 Church Road
Services : Letting (As a Owner)
Rent PCM : £6500
Would you recommend ? : Yes
Postcode : SW13

6 Dec 2017
People found this helpful0

Julia was positively professional and unfailingly diligent in securing a tenant for our home in Barnes. In a very challenging market she was dogged in pursuing all prospective tenants and very helpful in keeping us updated on any developments. She also made helpful suggestions as to how we might ... Read Full Review

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Ed was a pleasure to deal ...

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5 Star Review
UserName

By : 'Tony'
Branch : Barnes Village, 133 Church Road
Services : Letting (As a Tenant)
Rent PCM : £2650
Would you recommend ? : Yes
Postcode : 96,

4 Dec 2017
People found this helpful0

Ed was a pleasure to deal with. He was unfailingly positive and cheerful. He was clued in to the type of place we were looking for and well informed about all the properties we looked at. We made the right choice and Ed was a large part of ... Read Full Review


Comments on Agent Fees

NA

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Absolutely The best service ...

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5 Star Review
UserName

By : 'Jafar'
Branch : Kensington, 116 Kensington High Street
Services : Letting (As a Tenant)
Rent PCM : £3500
Would you recommend ? : Yes
Postcode : W8

29 Nov 2017
People found this helpful0

Absolutely The best service from the best agent ever "Irina " Very helpful Easy and fast communication Very recommend Im realy pleased to be working with ... Read Full Review


Comments on Agent Fees

Very good

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1 - 20 of 460 items

Kindly note that legally, letting agents need to publish information about their tenancy fees, government-approved redress schemes and client money protection schemes on their website and on third party websites (on which agents are listed). For properties to lease/rent in England, agents need to keep this information up to date and precise on allAgents or specify within the property description.

Complaints Procedure

The Royal Institution of Chartered Surveyors requires that there is a written complaints procedure which is set out below. At Chesterton Humberts, we endeavour to provide the highest levels of service. We do however recognise that on occasions things do not go according to plan and in such instances we operate an in house complaints procedure so that our clients may inform us of any issues they have experienced. 1. Please contact in writing with a summary of your complaint: Complaints Handling Officer Chesterton Humberts 3rd floor Connaught House 1-3 Mount Street London W1K 3NB 2. We will acknowledge receipt of your written complaint within 3 working days, and advise you who will be investigating your complaint. 3. Within a further 21 days the above person will write to you to inform you of the outcome of the investigation into your complaint and to let you know what (if any) actions have been or will be taken. If a longer period is required to consider your complaint you will be notified in writing with a revised timescale. 4. If the complaint has not been resolved to your satisfaction, we agree to the referral of you complaint to The Property Ombudsman Milford House 43-55 Milford Street Salisbury WILTS, SP1 2BP Please note that this must be done within six months of Chesterton Humberts final viewpoint letter. 5. For business clients we will agree a referral of the complaint by mediation with you in accordance with the Neutral Evaluation Procedure for Surveying Disputes (IDRS). If mediation should fail then the case will be referred for formal Arbitration and the Arbitrator’s fees will be payable as directed by the Arbitrator at his/her discretion.

Last updated at 11/11/2016, 11:41:10 AM by allAgents

Awards won by Chestertons

Regional Awards Won by Chestertons

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