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Black Katz

4.9/5, 620 Reviews
95% Recommended

95% letting valuation accuracy

88% letting fee satisfaction

Contact Us
We are London's largest lettings-only agent. Our success is due to the simple fact that we treat every landlord and tenant as a person, not a number, each with their own individual needs.
Latest Reviews
Performance Statistics
ServicesValuationFeesMin Price of property reviewedMax Price of property reviewed
Letting95%88.00%£310£9,000
Review Statistics
From LandlordsFrom TenantsFrom VendorsFrom BuyersFrom Other
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8134147001004110
Address

Black Katz
22 West Hampstead MewsLondon, Greater London
NW6 3BB
020 7328 5000

Opening Hours
  1. Monday :
  2. Tuesday :
  3. Wednesday :
  4. Thursday :
  5. Friday :
  6. Saturday :
  7. Sunday :
  1. 09:30 - 18:30
  2. 09:30 - 18:30
  3. 09:30 - 18:30
  4. 09:30 - 18:30
  5. 09:30 - 18:30
  6. 10:00 - 14:00
  7. Closed
Services offered
  • Sales
  • Lettings
  • Block Management
  • Surveys
  • Conveyancing
  • Mortgage Advice
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Latest Properties

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Black Katz Branches (View All 4)
Images and Videos
BRANCH ASSET
I have had a pleasure to meet ...

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5 Star Review

By : 'Judith'
Branch : Camden West Central Office, 69 Parkway
Services : Letting (As a Tenant)
Would you recommend ? : Yes
Postcode : NW1

26 Mar 2013
People found this helpful0

I have had a pleasure to meet a John Curry, an Agent who has been providing me from the beginning a clear and quick response to my needs related in searching flat Thanks to him I found what I was looking for and I feel very happy. In addition I would like to add that he is reliable, honest and ... Read Full Review

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My phone enquires were dealth ...

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5 Star Review

By : 'Stephen'
Branch : Camden West Central Office, 69 Parkway
Services : Letting (As a Owner)
Would you recommend ? : Yes
Postcode : N1

21 Mar 2013
People found this helpful0

My phone enquires were dealth with promply, and I felt I could trust the advice given. The staff were helpful and friendly, and would quickly, for instance, supply invoices I had lost, and would help in other ways. They were good at getting repairs done and ensuring that inspections were carried ... Read Full Review

Comments (0)Was this helpful?:
Eli was excellent - we were ...

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5 Star Review

By : 'Rachel'
Branch : West Hampstead, 22 West Hampstead Mews
Services : Letting (As a Tenant)
Would you recommend ? : Yes
Postcode : NW6

19 Mar 2013
People found this helpful0

Eli was excellent - we were running late however he hung on for us as he insisted we see the property. After giving him our brief and having a young family himself he hit the nail on the head finding us this fab property! I am so glad he waited for us. Jennifer was very professional and quick with ... Read Full Review

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Black Katz have been very ...

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4 Star Review
UserName

By : 'Deb'
Branch : Camden West Central Office, 69 Parkway
Services : Letting (As a Tenant)
Would you recommend ? : Yes
Postcode : NW1

12 Mar 2013
People found this helpful0

Black Katz have been very good and understanding, unlike most other agents Black Katz actually find for you what you are looking for within your budget. I can certainly recommend them and would use them ... Read Full Review

Comments (0)Was this helpful?:
I dealt with Senior ...

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5 Star Review

By : 'Sarah-Jane'
Branch : Camden West Central Office, 69 Parkway
Services : Letting (As a Tenant)
Would you recommend ? : Yes
Postcode : NW3

12 Mar 2013
People found this helpful0

I dealt with Senior Negotiator, John Curry recently when I approached Black Katz urgently looking for a rental property. John went well out of his way on a Friday evening to drive us to the Camden office to fill in the agreement and make the deposit on the same night of the viewing to ensure that ... Read Full Review

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Rude, unhelpful and ...

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1 Star Review

By : 'Anon'
Branch : London Bridge \/ Clapham Office, 78 Borough High Street
Services : Letting (As a Tenant)
Would you recommend ? : No
Postcode : SE1

1 Mar 2013
People found this helpful7

Rude, unhelpful and inconsiderate. If you can,don't use them! They are pushy when you are a prospective client and then bully you when you are a tenant moving ... Read Full Review


What agent could do to change your mind?

Generally been more considerate and not tried to bully us on the weekend we were moving out for them to do viewings.

Comments (1)Was this helpful?:

By : blackkatz

3 Mar 2013

I am really sorry that you have reason to complain. Please forward over the street name for which your complaint applies to and I will reply as soon as possible. We work very hard at maintaining a ...


I have been with Black Katz ...

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5 Star Review

By : 'Nova'
Branch : West Hampstead, 22 West Hampstead Mews
Services : Letting (As a Tenant)
Would you recommend ? : Yes

2 Feb 2013
People found this helpful3

I have been with Black Katz for more than two years since I rented a Flat at West Kensington with some friends from them in 2010. Since then they have been offering very professional service, sometimes we feel they were a bit too strict with the rules, however at the end of the days things all ... Read Full Review

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It is safe to say that I ...

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5 Star Review
UserName

By : 'Tony'
Branch : London Bridge \/ Clapham Office, 78 Borough High Street
Services : Letting (As a Tenant)
Would you recommend ? : Yes
Postcode : SE11

31 Jan 2013
People found this helpful15

It is safe to say that I haven't experienced customer service as good as what I received from Black Katz since I left the States 2 years ago. You would think that with a budget of 2k PCM it would be easy to find a place in the city that allowed a dog. Every agent up until that point had lied to ... Read Full Review

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such a good experience ...

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5 Star Review

By : 'Gfinney'
Branch : West Hampstead, 22 West Hampstead Mews
Services : Letting (As a Tenant)
Would you recommend ? : Yes

29 Jan 2013
People found this helpful0

such a good experience dealing with Black Katz. James kept in contact and was always looking for something in our price range. When he found us the flat we are currently living in the admin process was dealt with so efficiently and professionally. Having dealt with a number of agencies in London I ... Read Full Review

Comments (0)Was this helpful?:
[[EDIT ORIGINAL START]] Sara ...

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5 Star Review

By : 'Carl'
Branch : West Hampstead, 22 West Hampstead Mews
Services : Letting (As a Tenant)
Would you recommend ? : Yes
Postcode : W37L

25 Jan 2013
People found this helpful1

[[EDIT ORIGINAL START]] Sara was extremely helpful, with quick responses to all emails and a friendly attitude. I would strongly recommend both her and Black Katz to a friend or family member. [[EDIT ORIGINAL END]] The agent was extremely helpful, with quick responses to all emails and a ... Read Full Review

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We rented a 4 bedroom flat in ...

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1 Star Review

By : 'Priscilla'
Branch : Islington \/ East \/ Crouch Office, 22 Baron Street
Services : Letting (As a Tenant)
Would you recommend ? : No
Postcode : N6

24 Jan 2013
People found this helpful7

We rented a 4 bedroom flat in Highgate through Black Katz in February 2012 for 1 year. In the beginning they said it would be no problem renewing the contract for another year, as long as the rent was paid on time. 2 months before the contract ended they sent us a letter asking if we would renew it ... Read Full Review

Comments (1)Was this helpful?:

By : Andrew

28 Jan 2013

Priscilla, i am sorry that you have had reason to complain, if you can please provide the property address we wil look into matters ASAP. I can assure you that the reason we get so many good...


Black Katz is by far the best ...

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5 Star Review
UserName

By : 'Richard'
Branch : London Bridge \/ Clapham Office, 78 Borough High Street
Services : Letting (As a Tenant)
Would you recommend ? : Yes
Postcode : SE1

18 Jan 2013
People found this helpful5

Black Katz is by far the best agency we have used. They took time to understand what kind of place we wanted to rent, provided useful advice, and once we found the flat were extremely efficient in finalising details ahead of the move. All in - fantastic customer service. Many thanks to Michael, ... Read Full Review

Comments (0)Was this helpful?:
I've been working with ...

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5 Star Review
UserName

By : 'Sarah'
Branch : London Bridge \/ Clapham Office, 78 Borough High Street
Services : Letting (As a Owner)
Would you recommend ? : Yes
Postcode : SE1

17 Jan 2013
People found this helpful13

I've been working with Michelle at Black Katz for the last 4+ years. I have a new tenant every year and the agency has always successfully lined them up so the flat has not been vacant. The tenants themselves have always been reliable and responsible. Each year when the changeover happens, ... Read Full Review

Comments (0)Was this helpful?:
Very efficient and hassle ...

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1 Star Review
UserName

UserName

By : 'Monty65'
Branch : Camden West Central Office, 69 Parkway
Services : Letting (As a Owner)
Would you recommend ? : Yes
Postcode : NW1

16 Jan 2013
People found this helpful5

Very efficient and hassle free service. Zia knows the area very well so had a good sense of appropriate rental etc. there was a seamless transition between old tenant and new tenant which suggests lots of potential clients log into the site. Contractural issues were handled well by Lauren. ... Read Full Review

Comments (0)Was this helpful?:
I have not worked with an ...

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5 Star Review

By : 'Duvall'
Branch : London Bridge \/ Clapham Office, 78 Borough High Street
Services : Letting (As a Tenant)
Would you recommend ? : Yes
Postcode : SW2

15 Jan 2013
People found this helpful3

I have not worked with an estate agent since moving to London, so Black Katz was my first. It has left me with a good feeling after hearing horror stories before! I must say that Black Katz were truly exceptional. Nick Cape was great as well and a credit to the agency. He was very professional at ... Read Full Review

Comments (0)Was this helpful?:
A very poor company to deal ...

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1 Star Review

By : 'Kenny'
Branch : London Bridge \/ Clapham Office, 78 Borough High Street
Services : Letting (As a Tenant)
Would you recommend ? : No
Postcode : SE23

29 Dec 2012
People found this helpful5

A very poor company to deal with from start to finish. The problems were there from the outset: intimidating phone calls to relatives who had offered to act as guarantors and the carelessness in which their staff left my parents' personal details lying around in the office all the way through to ... Read Full Review

Comments (3)Was this helpful?:

By : Andrew

2 Jan 2013

Kenny, I am sorry that you have had reason to complain. We work very hard at customer service which is why we get so many positive reviews. Can you please provide the property address of the flat...


Black Katz West Hapstead - ...

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1 Star Review

By : 'Eva'
Branch : West Hampstead, 22 West Hampstead Mews
Services : Letting (As a Tenant)
Would you recommend ? : No
Postcode : NW6

21 Dec 2012
People found this helpful7

Black Katz West Hapstead - Avoid a huge headache! Terrible to deal with: 1. Initally friendly and told us the landlord would accept a low offer - to get us to buy in with the admin fee etc. After we waited for weeks, trying to get confirmation, the price went up. They never called back when ... Read Full Review

Comments (1)Was this helpful?:

By : Andrew

2 Jan 2013

Eva and Sam, I am sorry that you have had reason to complain, we work very hard at customer service which is why we get so many positive reviews. I have asked Paul Crook, the franchisee responsible ...


A friend recommended me to ...

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5 Star Review

By : 'Denise'
Branch : Islington \/ East \/ Crouch Office, 22 Baron Street
Services : Letting (As a Owner)
Would you recommend ? : Yes
Postcode : N11

20 Dec 2012
People found this helpful0

A friend recommended me to use Black Katz and I thought they were excellent. Will came to our property to assess the rental and he was very efficient and friendly. When I went to the offices Christina, the secretary, was very helpful and constantly updated me on any new developments without me ... Read Full Review

Comments (0)Was this helpful?:
Very professional service and ...

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5 Star Review

By : 'peter'
Branch : London Bridge \/ Clapham Office, 78 Borough High Street
Services : Letting (As a Prospective Landlord/Tenant)
Would you recommend ? : Yes
Postcode : SW11

5 Dec 2012
People found this helpful11

Very professional service and when they promised updates they occurred in a timely manner On the subject of manner...they were polite and happy to attend viewings at the drop of a hat..even late evening ... Read Full Review

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I have been using Black Katz ...

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5 Star Review

By : 'Margaret'
Branch : West Hampstead, 22 West Hampstead Mews
Services : Letting (As a Owner)
Would you recommend ? : Yes
Postcode : NW2

30 Nov 2012
People found this helpful0

I have been using Black Katz to rent my property in Willesden for about 5 years and I have never been disappointed. They are very on the ball, have always found me great tenants very quickly and they check out their financial stability too. All the people that work at Black Katz in West Hampstead ... Read Full Review

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1 - 20 of 620 items

Kindly note that legally, letting agents need to publish information about their tenancy fees, government-approved redress schemes and client money protection schemes on their website and on third party websites (on which agents are listed). For properties to lease/rent in England, agents need to keep this information up to date and precise on allAgents or specify within the property description.

Complaints Procedure

No procedure set.

Last updated at 7/25/2016, 9:45:24 AM by allAgents

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