The UK's Largest Customer Review Website for the Property Industry
The UK's Largest Customer Review Website for the Property Industry

4.9/5, 620 Reviews
95% Recommended
95% letting valuation accuracy
88% letting fee satisfaction
| Services | Valuation | Fees | Min Price of property reviewed | Max Price of property reviewed |
|---|---|---|---|---|
| Letting | 95% | 88.00% | £310 | £9,000 |
| From Landlords | From Tenants | From Vendors | From Buyers | From Other | |||||
|---|---|---|---|---|---|---|---|---|---|
| 81 | 3 | 414 | 70 | 0 | 1 | 0 | 0 | 41 | 10 |
Black Katz
22 West Hampstead Mews, London, Greater London
NW6 3BB
020 7328 5000





By : 'Judith'
Branch : Camden West Central Office, 69 Parkway
Services : Letting (As a Tenant)
Would you recommend ? : Yes
Postcode : NW1
I have had a pleasure to meet a John Curry, an Agent who has been providing me from the beginning a clear and quick response to my needs related in searching flat Thanks to him I found what I was looking for and I feel very happy. In addition I would like to add that he is reliable, honest and ... Read Full Review
By : 'Stephen'
Branch : Camden West Central Office, 69 Parkway
Services : Letting (As a Owner)
Would you recommend ? : Yes
Postcode : N1
My phone enquires were dealth with promply, and I felt I could trust the advice given. The staff were helpful and friendly, and would quickly, for instance, supply invoices I had lost, and would help in other ways. They were good at getting repairs done and ensuring that inspections were carried ... Read Full Review
By : 'Rachel'
Branch : West Hampstead, 22 West Hampstead Mews
Services : Letting (As a Tenant)
Would you recommend ? : Yes
Postcode : NW6
Eli was excellent - we were running late however he hung on for us as he insisted we see the property. After giving him our brief and having a young family himself he hit the nail on the head finding us this fab property! I am so glad he waited for us. Jennifer was very professional and quick with ... Read Full Review

By : 'Deb'
Branch : Camden West Central Office, 69 Parkway
Services : Letting (As a Tenant)
Would you recommend ? : Yes
Postcode : NW1
Black Katz have been very good and understanding, unlike most other agents Black Katz actually find for you what you are looking for within your budget. I can certainly recommend them and would use them ... Read Full Review
By : 'Sarah-Jane'
Branch : Camden West Central Office, 69 Parkway
Services : Letting (As a Tenant)
Would you recommend ? : Yes
Postcode : NW3
I dealt with Senior Negotiator, John Curry recently when I approached Black Katz urgently looking for a rental property. John went well out of his way on a Friday evening to drive us to the Camden office to fill in the agreement and make the deposit on the same night of the viewing to ensure that ... Read Full Review
By : 'Anon'
Branch : London Bridge \/ Clapham Office, 78 Borough High Street
Services : Letting (As a Tenant)
Would you recommend ? : No
Postcode : SE1
Rude, unhelpful and inconsiderate. If you can,don't use them! They are pushy when you are a prospective client and then bully you when you are a tenant moving ... Read Full Review
Generally been more considerate and not tried to bully us on the weekend we were moving out for them to do viewings.
By : blackkatz
3 Mar 2013I am really sorry that you have reason to complain. Please forward over the street name for which your complaint applies to and I will reply as soon as possible. We work very hard at maintaining a ...
By : 'Nova'
Branch : West Hampstead, 22 West Hampstead Mews
Services : Letting (As a Tenant)
Would you recommend ? : Yes
I have been with Black Katz for more than two years since I rented a Flat at West Kensington with some friends from them in 2010. Since then they have been offering very professional service, sometimes we feel they were a bit too strict with the rules, however at the end of the days things all ... Read Full Review

By : 'Tony'
Branch : London Bridge \/ Clapham Office, 78 Borough High Street
Services : Letting (As a Tenant)
Would you recommend ? : Yes
Postcode : SE11
It is safe to say that I haven't experienced customer service as good as what I received from Black Katz since I left the States 2 years ago. You would think that with a budget of 2k PCM it would be easy to find a place in the city that allowed a dog. Every agent up until that point had lied to ... Read Full Review
By : 'Gfinney'
Branch : West Hampstead, 22 West Hampstead Mews
Services : Letting (As a Tenant)
Would you recommend ? : Yes
such a good experience dealing with Black Katz. James kept in contact and was always looking for something in our price range. When he found us the flat we are currently living in the admin process was dealt with so efficiently and professionally. Having dealt with a number of agencies in London I ... Read Full Review
By : 'Carl'
Branch : West Hampstead, 22 West Hampstead Mews
Services : Letting (As a Tenant)
Would you recommend ? : Yes
Postcode : W37L
[[EDIT ORIGINAL START]] Sara was extremely helpful, with quick responses to all emails and a friendly attitude. I would strongly recommend both her and Black Katz to a friend or family member. [[EDIT ORIGINAL END]] The agent was extremely helpful, with quick responses to all emails and a ... Read Full Review
By : 'Priscilla'
Branch : Islington \/ East \/ Crouch Office, 22 Baron Street
Services : Letting (As a Tenant)
Would you recommend ? : No
Postcode : N6
We rented a 4 bedroom flat in Highgate through Black Katz in February 2012 for 1 year. In the beginning they said it would be no problem renewing the contract for another year, as long as the rent was paid on time. 2 months before the contract ended they sent us a letter asking if we would renew it ... Read Full Review
By : Andrew
28 Jan 2013Priscilla, i am sorry that you have had reason to complain, if you can please provide the property address we wil look into matters ASAP. I can assure you that the reason we get so many good...

By : 'Richard'
Branch : London Bridge \/ Clapham Office, 78 Borough High Street
Services : Letting (As a Tenant)
Would you recommend ? : Yes
Postcode : SE1
Black Katz is by far the best agency we have used. They took time to understand what kind of place we wanted to rent, provided useful advice, and once we found the flat were extremely efficient in finalising details ahead of the move. All in - fantastic customer service. Many thanks to Michael, ... Read Full Review

By : 'Sarah'
Branch : London Bridge \/ Clapham Office, 78 Borough High Street
Services : Letting (As a Owner)
Would you recommend ? : Yes
Postcode : SE1
I've been working with Michelle at Black Katz for the last 4+ years. I have a new tenant every year and the agency has always successfully lined them up so the flat has not been vacant. The tenants themselves have always been reliable and responsible. Each year when the changeover happens, ... Read Full Review


By : 'Monty65'
Branch : Camden West Central Office, 69 Parkway
Services : Letting (As a Owner)
Would you recommend ? : Yes
Postcode : NW1
Very efficient and hassle free service. Zia knows the area very well so had a good sense of appropriate rental etc. there was a seamless transition between old tenant and new tenant which suggests lots of potential clients log into the site. Contractural issues were handled well by Lauren. ... Read Full Review
By : 'Duvall'
Branch : London Bridge \/ Clapham Office, 78 Borough High Street
Services : Letting (As a Tenant)
Would you recommend ? : Yes
Postcode : SW2
I have not worked with an estate agent since moving to London, so Black Katz was my first. It has left me with a good feeling after hearing horror stories before! I must say that Black Katz were truly exceptional. Nick Cape was great as well and a credit to the agency. He was very professional at ... Read Full Review
By : 'Kenny'
Branch : London Bridge \/ Clapham Office, 78 Borough High Street
Services : Letting (As a Tenant)
Would you recommend ? : No
Postcode : SE23
A very poor company to deal with from start to finish. The problems were there from the outset: intimidating phone calls to relatives who had offered to act as guarantors and the carelessness in which their staff left my parents' personal details lying around in the office all the way through to ... Read Full Review
By : Andrew
2 Jan 2013Kenny, I am sorry that you have had reason to complain. We work very hard at customer service which is why we get so many positive reviews. Can you please provide the property address of the flat...
By : 'Eva'
Branch : West Hampstead, 22 West Hampstead Mews
Services : Letting (As a Tenant)
Would you recommend ? : No
Postcode : NW6
Black Katz West Hapstead - Avoid a huge headache! Terrible to deal with: 1. Initally friendly and told us the landlord would accept a low offer - to get us to buy in with the admin fee etc. After we waited for weeks, trying to get confirmation, the price went up. They never called back when ... Read Full Review
By : Andrew
2 Jan 2013Eva and Sam, I am sorry that you have had reason to complain, we work very hard at customer service which is why we get so many positive reviews. I have asked Paul Crook, the franchisee responsible ...
By : 'Denise'
Branch : Islington \/ East \/ Crouch Office, 22 Baron Street
Services : Letting (As a Owner)
Would you recommend ? : Yes
Postcode : N11
A friend recommended me to use Black Katz and I thought they were excellent. Will came to our property to assess the rental and he was very efficient and friendly. When I went to the offices Christina, the secretary, was very helpful and constantly updated me on any new developments without me ... Read Full Review
By : 'peter'
Branch : London Bridge \/ Clapham Office, 78 Borough High Street
Services : Letting (As a Prospective Landlord/Tenant)
Would you recommend ? : Yes
Postcode : SW11
Very professional service and when they promised updates they occurred in a timely manner On the subject of manner...they were polite and happy to attend viewings at the drop of a hat..even late evening ... Read Full Review
By : 'Margaret'
Branch : West Hampstead, 22 West Hampstead Mews
Services : Letting (As a Owner)
Would you recommend ? : Yes
Postcode : NW2
I have been using Black Katz to rent my property in Willesden for about 5 years and I have never been disappointed. They are very on the ball, have always found me great tenants very quickly and they check out their financial stability too. All the people that work at Black Katz in West Hampstead ... Read Full Review
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Last updated at 7/25/2016, 9:45:24 AM by allAgents