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Ashley Samuel
2.1/5, 35 Reviews
31% Recommended
20% letting valuation accuracy
30% letting fee satisfaction
A global premier estate agency in West London specialising in property lettings, property sales, property management, and relocation.
Latest Reviews
Kelly Nevitt
Performance Statistics
| Services | Valuation | Fees | Min Price of property reviewed | Max Price of property reviewed |
|---|---|---|---|---|
| Letting | 20% | 30.00% | £625 | £1,500 |
Review Statistics
| From Landlords | From Tenants | From Vendors | From Buyers | From Other | |||||
|---|---|---|---|---|---|---|---|---|---|
 |  | | | | | | | | |
| 0 | 0 | 11 | 19 | 0 | 0 | 0 | 0 | 0 | 5 |
Address
Ashley Samuel
255 High Street,, London, Greater London
W3 9BY
02089924466
Opening Hours
- Monday :
- Tuesday :
- Wednesday :
- Thursday :
- Friday :
- Saturday :
- Sunday :
- 09:30 - 18:00
- 09:30 - 18:00
- 09:30 - 18:00
- 09:30 - 18:00
- 09:30 - 18:00
- 09:30 - 14:30
- Closed
Services offered
- Sales
- Lettings
- Block Management
- Surveys
- Conveyancing
- Mortgage Advice
Social Media
Rankings
Latest Properties
No Property Found
£254 pw | £1100 pcm
0 Bedroom Studio House to Rent - Kingscroft Road, London
£289 pw | £1250 pcm
0 Bedroom Flat House to Rent - High Street, Acton
£289 pw | £1250 pcm
0 Bedroom Studio House to Rent - Emanuel Avenue, Acton
£231 pw | £1000 pcm
0 Bedroom Flat House to Rent - Garthland Drive, High Barnet
Do not use them..... I ...
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1 Star Review
By : 'Jonny'
Branch : Acton, 255 High Street,
Services : Letting (As a Tenant)
Rent PCM : £1075
Would you recommend ? : No
Postcode : NW2
25 Mar 2015
People found this helpful7
Do not use them..... I moved into the property in December 2013 and told them out right that I have car and I'm going to need a permit and I'm looking into having a pet which they said will be fine they will get the info for me. As soon as the paper work was signed I'm told that I can't ... Read Full Review
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I could write a book about ...
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1 Star Review
By : 'Gabor'
Branch : Acton, 255 High Street,
Services : Letting (As a Tenant)
Rent PCM : £1000
Would you recommend ? : No
Postcode : NW2
5 Mar 2015
People found this helpful8
I could write a book about what is wrong with this agency but I want to keep it brief and emphasize those few attributes of theirs and experiences with them of which if I had known, I would never have spoken to them, let alone rent from them. Sam Singh (director) and Poppy Vig (accounts manager) ... Read Full Review
What agent could do to change your mind?
Apart from the normal fees there was one that we weren\'t told about before signing the contract nor was it written in the contract. Namely that when you move out and the landlord or the agency at your next rental property requires references then this will only be given at £30 per person charge. Can you imagine yourself when you have paid holding deposit at your next place and you have got two weeks left before move and you\'re told to pay £60 otherwise you can forget about references and you can\'t move? This is blackmailing!
Comments on Agent Fees
Apart from the normal fees there was one that we weren\'t told about before signing the contract nor was it written in the contract. Namely that when you move out and the landlord or the agency at your next rental property requires references then this will only be given at £30 per person charge. Can you imagine yourself when you have paid holding deposit at your next place and you have got two weeks left before move and you\'re told to pay £60 otherwise you can forget about references and you can\'t move? This is blackmailing!
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This is just horrible, I am ...
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1 Star Review
By : 'Miguel'
Branch : Acton, 255 High Street,
Services : Letting (As a Tenant)
Rent PCM : £1200
Would you recommend ? : No
Postcode : NZ2
12 Feb 2015
People found this helpful7
This is just horrible, I am waiting for the contract to finish to not to see this people anymore. They are rude, shout at me and my friend (the other tenant), they give no explanations, touch our stuff and get in the house almost everyweek without letting us know. And they write their own comments ... Read Full Review
What agent could do to change your mind?
New fees different that what we were told at the beguinning.
Comments on Agent Fees
New fees different that what we were told at the beguinning.
Comments (1)Was this helpful?:
By : AS
27 Feb 2015Please can you inform us which property you have rented from us as the post code you provided is not one we have dealt with in the...
I recently moved to my new ...
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5 Star Review
By : 'Patrick'
Branch : Acton, 255 High Street,
Services : Letting (As a Tenant)
Rent PCM : £1250
Would you recommend ? : Yes
Postcode : W3
22 Nov 2014
People found this helpful4
I recently moved to my new flat, which I am very happy with. Ashley Samuel estate agent, did a great job. They were very friendly and helpful throughout the whole application and move in process. They always replied to my queries as quick as possible and always tried to reach the best ... Read Full Review
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I am new to this country and ...
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4 Star Review
By : 'Julio_Barca'
Branch : Acton, 255 High Street,
Services : Letting (As a Tenant)
Rent PCM : £850
Would you recommend ? : Yes
Postcode : W5
23 Oct 2014
People found this helpful1
I am new to this country and found it difficult to get a property in Ealing area. This agency were very helpful and found me a studio within two weeks of me moving to london. Good service and staff are very friendly too. Am very happy wit property and recommend this agency to ... Read Full Review
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Absolutely poor service they ...
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1 Star Review
By : 'dee'
Branch : Acton, 255 High Street,
Services : Letting (As a Prospective Landlord/Tenant)
Rent PCM : £625
Would you recommend ? : No
Postcode : NW10
17 Oct 2014
People found this helpful11
Absolutely poor service they just took my money as they can and in the end leave you with no accommodation and no money they have refused to refund me my money back for a property i had paid for instead they have come up with multiple excuses as to why they cannot let me take on the property and ... Read Full Review
What agent could do to change your mind?
they should just close down as they are unprofessional and donet knoiw how to talk to clients let alone deal with them
Comments (0)Was this helpful?:
This agency is a real ...
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1 Star Review
By : 'NW10'
Branch : Acton, 255 High Street,
Services : Letting (As a Tenant)
Would you recommend ? : No
Postcode : NW10
8 Aug 2014
People found this helpful6
This agency is a real nightmare.They never ever replied to our e-mails asking for repair in the flat. As the person below says, yes, they enter your rented property without notice, whenever they want, whether you're in or not. I was sleeping half naked when a guy from the agency suddenly entered ... Read Full Review
What agent could do to change your mind?
They must stop entering tenants\' properties without giving notice. It\'s illegal. They should answer tenants\' enquiries.
Comments (0)Was this helpful?:
These estate are absolute ...
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1 Star Review
By : 'London123'
Branch : Acton, 255 High Street,
Services : Letting (As a Tenant)
Would you recommend ? : No
Postcode : W3
30 Jul 2014
People found this helpful8
These estate are absolute cowboys! None of our issues have been dealt with. We received the property in a complete mess as we weren't present for the inventory. We had to fight for a gas safety certificate. We couldn't register on the electoral role. They never give 24 hours before telling us that ... Read Full Review
Comments (0)Was this helpful?:
They were and quick and very ...
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4 Star Review
By : 'Fgarcia'
Branch : Acton, 255 High Street,
Services : Letting (As a Tenant)
Rent PCM : £1200
Would you recommend ? : Yes
Postcode : NW10
23 Jul 2014
People found this helpful1
They were and quick and very helpful when it came to finding me a 1 bedroom property. Although I was impatient as I needed to move in, the staff were very helpful. After I moved in the administrators Sarah and Amika were particularly helpful and replied to my maintenance issues straight away. I ... Read Full Review
Comments on Agent Fees
The fees were reasonable for the price I paid for the property.
Comments (0)Was this helpful?:
They were and quick and very ...
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4 Star Review
By : 'FrancescaG'
Branch : Acton, 255 High Street,
Services : Letting (As a Tenant)
Rent PCM : £1300
Would you recommend ? : Yes
Postcode : NW10
22 Jul 2014
People found this helpful2
They were and quick and very helpful when it came to finding me a 1 bedroom property. Although I was impatient as I needed to move in, the staff were very helpful. After I moved in the administrators Sarah and Amika were particularly helpful and replied to my maintenance issues straight away. I ... Read Full Review
Comments on Agent Fees
Very reasonable agency fees
Comments (0)Was this helpful?:
This agency is awful, they ...
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1 Star Review
By : 'Ana'
Branch : Acton, 255 High Street,
Services : Letting (As a Tenant)
Rent PCM : £820
Would you recommend ? : No
Postcode : NW2
7 Jul 2014
People found this helpful11
This agency is awful, they just care about you until you sign the contract. They forced us to move one week early, the house was dirty and they starting asking forma extra payments that they did not say first. They promissed many things but we ended paying 840 GBP for a very tiny room, they ... Read Full Review
What agent could do to change your mind?
I would like to feel listened and the agents open to negociate
Comments on Agent Fees
Extra fees for everything
Comments (0)Was this helpful?:
I recently rented a property ...
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5 Star Review
By : 'Will'
Branch : Acton, 255 High Street,
Services : Letting (As a Tenant)
Would you recommend ? : Yes
Postcode : W3
21 May 2014
People found this helpful0
I recently rented a property through Ashley Samuel in Acton. Very helpful and knowledgeable staff with quick referencing service. Property I rented was well maintained and very good condition. Suitable to my needs and close to my work. I would recommend this agency to others looking for properties ... Read Full Review
Comments (0)Was this helpful?:
I recently rented a property ...
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5 Star Review
By : 'Will'
Branch : Acton, 255 High Street,
Services : Letting (As a Tenant)
Would you recommend ? : Yes
Postcode : W3
20 May 2014
People found this helpful1
I recently rented a property through Ashley Samuel in Acton. Very helpful and knowledgeable staff with quick referencing service. Property I rented was well maintained and very good condition. Suitable to my needs and close to my work. I would recommend this agency to others looking for ... Read Full Review
Comments (0)Was this helpful?:
This agency from the start of ...
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1 Star Review
By : 'LW'
Branch : Acton, 255 High Street,
Services : Letting (As a Tenant)
Would you recommend ? : No
Postcode : W3
22 Mar 2014
People found this helpful8
This agency from the start of my tenancy were extremely hard to deal with, Maintenance issues took a long time to be responded to, and the staff members were rude to me on a number of occasions. Once I left the property, they tried to deduct money from my deposit for ridiculous things, that were ... Read Full Review
What agent could do to change your mind?
They need to improve on customer service and learn how to be polite to customers. They need to stop trying to take advantage of people and trying to get away with keeping their money!
Comments (0)Was this helpful?:
I was looking for a property ...
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5 Star Review
By : 'Megal'
Branch : Acton, 255 High Street,
Services : Letting (As a Tenant)
Would you recommend ? : Yes
Postcode : W3
13 Jan 2014
People found this helpful0
I was looking for a property for 3 weeks until I approached Ashley Samuel. Zit only did they find me a property within 3 days there service was excellent ... Read Full Review
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Kindly note that legally, letting agents need to publish information about their tenancy fees, government-approved redress schemes and client money protection schemes on their website and on third party websites (on which agents are listed). For properties to lease/rent in England, agents need to keep this information up to date and precise on allAgents or specify within the property description.
Complaints Procedure
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Last updated at 4/14/2015, 4:19:59 AM by allAgents
