The UK's Largest Customer Review Website for the Property Industry
The UK's Largest Customer Review Website for the Property Industry

| Services | Valuation | Fees | Vendors/Landlords | Buyers/Tenants |
|---|---|---|---|---|
| Sales | 100% | 0% | 100% | 100% |
| Lettings | 0% | 64% | 0% | 100% |


By : 'Yifan'
Services : Letting (As a Prospective Landlord/Tenant)
Rent PCM : £168000
Would you recommend ? : No
Postcode : M4
I am a first time buyer, I was not very knowledgeable to property and misrepresented by the selected information the agent disclosed to me, as the property was not fit for a mortgage buyer they still let me put down reservation without disclosing that the property is not fit for mortgage buyer.as a ... Read Full Review
By : Ascend Properties
9 Jun 2020Ms Li, thank you for this feedback and can I first say that we are sorry to learn of your unhappiness with the service you have received. To address your main point, this property will be ...

By : 'Phil'
Services : Sales (As a Vendor)
Sold price : £189000
Would you recommend ? : Yes
Postcode : M4
When I decided I wanted to sell my property I was introduced to Ascend but Courtney in the lettings department, he made the start of the process seamless by getting Lucy from the sales team to get in contact with me. From the first call I had with Lucy, to her coming out to visit me and then ... Read Full Review


By : 'Bensam'
Services : Letting (As a Tenant)
Would you recommend ? : Yes
Postcode : M50
It all went pretty smoothly and everything was sorted out quite quickly. There were a few little hiccups like the wrong dates on forms and the fact the photos on the site aren't the same flats we looked at. But in all this was fairly easy to secure and I think it was Rob and Lucy who sorted ... Read Full Review
Bad

By : 'Raluca'
Services : Letting (As a Tenant)
Rent PCM : £650
Would you recommend ? : Yes
Postcode : M14
Great experience with the agency, I'm a tenant for 3 years, great service, Lucy is one of the best and always helped with anything we needed . Highly recommended! 5 stars from me ... Read Full Review
Good

By : 'Natasha'
Services : Letting (As a Tenant)
Rent PCM : £475
Would you recommend ? : Yes
Postcode : BL11
Thank you to Rob for all the support whilst moving in & viewing very good and always open & honest. Thank you again ever so much ... Read Full Review
Brilliant


By : 'James'
Services : Letting (As a Tenant)
Rent PCM : £600
Would you recommend ? : Yes
Postcode : M50
The agents have been very clear and quick to respond to questions, as well as professional and very courteous ... Read Full Review

By : 'Olga'
Services : Letting (As a Tenant)
Rent PCM : £600
Would you recommend ? : Yes
Postcode : M50
Communicating with the agents was very good, I received replies very quickly. Both of them were helpful and nice, and I am looking forward to living in the newly rented ... Read Full Review
It's a bit on the expensive side, but also the flat is in a highly desired area so it's understandable.

By : 'Jenna'
Services : Letting (As a Tenant)
Rent PCM : £595
Would you recommend ? : Yes
Postcode : M50
Courtney was extremely helpful and friendly when showing us around the flat and immediately enabled me to secure the property. When asked for any payments to be expected he outlined the application fee, deposit and rent payments, as expected. However, it was very shocking and disappointing to only ... Read Full Review
Although the employees themselves are extremely friendly the let down with the Agency is extremely expensive fees such as that for check-in, deposit holding and immigration checks. Also, the fact that during my process these were not fully disclosed is what made it more difficult to trust the firm. There are also more fees to be expected during check out or renewal of the contract.

By : 'Andre'
Services : Letting (As a Tenant)
Would you recommend ? : Yes
Postcode : M5
We rented a property with this agency. Overall it went smoothly and quickly. We were always up to date with the process and the staff was very friendly and ... Read Full Review

By : 'Joana'
Services : Letting (As a Tenant)
Would you recommend ? : Yes
Postcode : M5
We used Ascend to rent a property. Everything was straight forward and easy. Staff is very friendly and efficient as they were very quick to answer all our ... Read Full Review

By : 'Felix'
Services : Letting (As a Tenant)
Would you recommend ? : Yes
Postcode : M4
Since we started the process of renting the property from Ascend, Lucy has been extremely helpful in explaining the steps we needed to take to secure the property. When me and my flatmate have had difficulties filling out forms and had general queries about moving in, Lucy has given expert advice ... Read Full Review
This has been the only issue, the price to take the property off the market was a bit steep and unexpected. However, the flat was exactly what we were looking for so we were happy to pay it.

By : 'ConorJM'
Services : Letting (As a Tenant)
Rent PCM : £350
Would you recommend ? : Yes
Postcode : M50
Both Courtney and Lucy have made this move a lot less stressful than anticipated. Everything has gone very smoothly, would ... Read Full Review
Good


By : 'Fred'
Services : Letting (As a Tenant)
Rent PCM : £1495
Would you recommend ? : Yes
Postcode : M15G
This is a wonderful experience! Robert and Lucy are both patient and enthusiastic. Though I am an international student, they helped me successfully complete all the ... Read Full Review
They could reply email more quickly


By : 'Nicola'
Services : Sales (As a Buyer)
Sold price : £219950
Would you recommend ? : Yes
Postcode : SK14
Ektha and Lucy have helped us achieve our dream of a family home. From first speaking with Ektha she was incredibly helpful and gave us the time and space to make the decision as to which house we wanted. Lucy did a great job of liaising with the developer so that we could have the house and garden ... Read Full Review

By : 'Stella'
Services : Letting (As a Tenant)
Rent PCM : £1395
Would you recommend ? : Yes
Postcode : M1
I have a good experience contacting with the agents and the people who could help me with renting the ... Read Full Review


By : 'Bhekumuzi'
Services : Letting (As a Tenant)
Rent PCM : £875
Would you recommend ? : Yes
Postcode : LS10
Robert has been really helpful in regards to the viewings and answering all the questions i had. During our viewing Robert was funny and ... Read Full Review