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Manchester City Centre, Manchester M15
4.7/5, 1379 Reviews
94% Recommended
90% sales valuation accuracy
87% letting valuation accuracy
93% sales fee satisfaction
87% letting fee satisfaction
Welcome to an independently-run, independently-minded estate and lettings agency.
Ascend was founded on the belief that estate agents could do a lot better. We\'d been working in the industry for a long time and were frustrated that most agencies were just so ordinary. Like their houses, these places were in ne
ed of a new lick of paint. Bit of rising damp in the basement too.
So we decided to build our own home. This new home wasn\'t made of sticks or straw. It was founded on a deep-rooted, decade-long knowledge of Manchester, from the very bricks and mortar of the city centre to its outer reaches.
By a team of savvy individuals who loved the city and loved helping people invest, move and live in it. A team of quick thinkers and good listeners who did that rare thing: treat customers like people instead of transactions. Because they knew great service wasn\'t just about experience and expertise.
We had one philosophy: to keep the promises we made. Then we opened the doors.
Welcome to Ascend. We\'re built on higher standards.
"I am a first time buyer, I..."
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1 Star Review
Ektha
Lucy
By : 'Yifan'
Services : Letting(Prospective Landlord/Tenant)
Rent PCM : £168000
Would you recommend ? : No
Postcode : M4
9 Jun 2020
People found this helpful11
I am a first time buyer, I was not very knowledgeable to property and misrepresented by the selected information the agent disclosed to me, as the property was not fit for a mortgage buyer they still let me put down reservation without disclosing that the property is not fit for mortgage buyer.as a result, I lost my reservation fee.
Was this helpful?:
By : Ascend Properties
9 Jun 2020Ms Li, thank you for this feedback and can I first say that we are sorry to learn of your unhappiness with the service you have received. To address your main point, this property will be mortgageable once the EWS1 form is obtained and the Deed of Variation complete, information which our Sales Manager, Lucy Wakeland has explained to you. The EWS1 form has to be organised by building management which has unfortunately delayed the process; however, we have had confirmation that there is now a survey booked for 6th July 20’ to carry this out. You expressed concerns regarding the lease having a doubling ground rent clause which I would assume makes up part of the non-disclosed information you have referenced, however our sales negotiator, Ektha Mehta, ran through all this with you on the initial viewing. As you were also aware, the vendor is organising the Deed of Variation at his own cost to change this clause bringing ground rent in line with RPI, which explains why our negotiator wouldn’t have thought to spend more time on this point. The vendor has also allowed you to move into the property due to the unavoidable delays in this process, whilst accepting a below market rental to ensure minimal financial impact to yourself. The reservation fee you have paid represents a commitment to completing the sale which is why it makes up part of the purchase price, it’s in place to avoid either party simply changing their mind during the process, resulting in the loss of both time and money. As this property will be mortgageable once we have the EWS1 form, pulling out of the deal at this stage represents a breach in terms, and the reason you haven’t been returned this fee. We understand no one wants to lose money but as previously stated the fee is taken in the understanding that it would become forfeit in such circumstances to protect the vendor, who additionally for your own situation has been very accommodating throughout.
By : Yifan Li
9 Jun 2020Thank you. First, I won't be paying £1500 reservation fee and wasting nearly 1 year of my time waiting for this property if I knew that this property could be potentially not fit for mortgagees, but I won't be asking question if I wasn't made aware of as a first time buyer, it is your responsibility in disclosing all these issues to me as these are legitimately affecting my decision as a buyer. Please provide evidence could prove that Ektha went through the DoV and the lease having a doubling ground rent clause back in September 2019 when this initial viewing was conducted. Or any evidence that you have doubling ground rent issue mentioned in any marketing information at the beginning.
By : Ascend Properties
10 Jun 2020Ms Li, if you wish to discuss this matter further, we are more than happy to have a conversation over the phone or alternatively you can follow our internal complaint’s procedure, which you are already in possession of.
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Latest Reviews
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Performance Statistics
| Services | Valuation | Fees | Min Price of property reviewed | Max Price of property reviewed |
|---|---|---|---|---|
| Sales | 90.00% | 93% | £30,000 | £245,500 |
| Lettings | 87% | 87% | £315 | £3,575 |
Areas covered
- M3
Address
Ascend Properties
6 Burton Place, Manchester, Greater Manchester
M15 4PT
0161 637 8336
Services offered
- Sales
- Lettings
- Block Management
- Surveys
- Conveyancing
- Mortgage Advice
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Rankings
Latest Properties
Ascend Properties Branches (View All 6)
I can highly recommend ...
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5 Star Review
By : 'Neil'
Services : Letting (As a Tenant)
Would you recommend ? : Yes
Postcode : M15
27 Nov 2024
People found this helpful0
I can highly recommend Ascend. Adam showed me round the property and gave some excellent advice in other properties and areas I should consider if this one wasn't quite right. There were a few minor issues that needed sorting in the flat and Adam made sure they were all done by the time I... Read Full Review
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Adam had been a wonderful ...
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5 Star Review
By : 'Liu'
Services : Letting (As a Tenant)
Rent PCM : £1850
Would you recommend ? : Yes
Postcode : M15
7 Nov 2024
People found this helpful0
Adam had been a wonderful agent, he has helped get us the best offers at the best prices. I couldn't think of anything else he could have done better. Everything was done with efficiency and accurately. The process was very smooth and I don't think I can thank him... Read Full Review
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This is the worst experience ...
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1 Star Review
By : 'Chiara'
Services : Letting (As a Tenant)
Rent PCM : £2000
Would you recommend ? : No
Postcode : M15
15 Aug 2024
People found this helpful81
This is the worst experience I have ever had moving. They were non responsive from referencing onwards. Moving our move in date less than 24 hours before and offering nothing but an email apology. Actively avoiding our calls and emails afterwards. Upon move in date- only 2/4 keys were given.... Read Full Review
Comments (0)Was this helpful?:
Useless ...
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1 Star Review
By : 'Natasha'
Services : Letting (As a Tenant)
Rent PCM : £700
Would you recommend ? : No
Postcode : WF2
19 Jun 2024
People found this helpful81
Stephanie was our property manager and she was completely useless. Had to constantly call and bother them to get anything sorted. It took them two months to sort out our heating, in the end they only sorted it because I threatened to call the... Read Full Review
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Cowboys ...
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1 Star Review
By : 'Nick'
Services : Letting (As a Prospective Landlord/Tenant)
Would you recommend ? : No
Postcode : WA5
26 Feb 2024
People found this helpful96
Our wall fell down 2 months ago in a storm. They sent someone out who propped our wheelie bin next to it and now claim its fixed because the bin is holding it up. The wall is a danger to us the tenants and the public walking passed the wall. Avoid this company at all... Read Full Review
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Adam was amazing from the get ...
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5 Star Review
By : 'Fergal'
Services : Letting (As a Tenant)
Rent PCM : £825
Would you recommend ? : No
Postcode : M3
19 Jan 2024
People found this helpful0
Adam was amazing from the get go. Amicable and patient has no problem with me ringing back 2/3 times. Toon what I said into consideration and worked with excellent speed and made the whole process simple for us. If I am every to rent in Manchester again I will go straight to... Read Full Review
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Adam was brilliant a great ...
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5 Star Review
By : 'Daniel'
Services : Letting (As a Tenant)
Rent PCM : £1180
Would you recommend ? : Yes
Postcode : BB10
18 Dec 2023
People found this helpful0
Adam was brilliant a great service and hurried through everything to get us in the... Read Full Review
Comments (0)Was this helpful?:
After searching for weeks, ...
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5 Star Review
By : 'Charlotte'
Services : Letting (As a Tenant)
Rent PCM : £1050
Would you recommend ? : Yes
Postcode : M1
19 Sept 2023
People found this helpful0
After searching for weeks, Adam was amazing and found us an awesome flat. He was very professional and helpful throughout. I wouldn’t hesitate to recommend Ascend to... Read Full Review
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Great service, professional- ...
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5 Star Review
By : 'Margaret'
Services : Letting (As a Tenant)
Rent PCM : £1290
Would you recommend ? : Yes
Postcode : OL12
10 Aug 2023
People found this helpful0
Great service, professional- very well informed with the relevant... Read Full Review
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I really want to praise Emma ...
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5 Star Review
By : 'Xinyu'
Services : Letting (As a Tenant)
Would you recommend ? : Yes
Postcode : M15
9 Aug 2023
People found this helpful0
I really want to praise Emma and William ,they help me rent this property so smoothly, and gave us a hand when we need,they are very professional!Highly recommended this property agent!☺️5... Read Full Review
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Amazing Support from ...
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5 Star Review
By : 'Abimbola'
Services : Letting (As a Tenant)
Would you recommend ? : Yes
Postcode : M50
18 Jul 2023
People found this helpful0
Will was super helpful with securing the apartment, explained everything I needed to know and kept me informed throughout the... Read Full Review
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Thank you so much ...
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5 Star Review
By : 'Amber'
Services : Letting (As a Tenant)
Would you recommend ? : Yes
Postcode : M50
10 Jul 2023
People found this helpful0
I can't say thank you enough to Will! After we have had such a bad experience with a letting agency he quickly sorted us out a beautiful flat within our budget. His communication was incredible and I never felt left in the dark. I can't recommend this agency enough, it's a stark... Read Full Review
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I had a great experience with ...
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5 Star Review
By : 'Ellie'
Services : Letting (As a Tenant)
Rent PCM : £1000
Would you recommend ? : Yes
Postcode : M20
7 Jul 2023
People found this helpful0
I had a great experience with this agency and specifically Will Cartlidge! My friend and I were left in an anxiety inducing situation caused directly by the agency X1 lettings, leaving us just weeks from having no where to live. I reached out to a member of the team (Will) and he was nothing but... Read Full Review
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Super quick to respond and ...
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5 Star Review
By : 'debbie'
Services : Letting (As a Tenant)
Would you recommend ? : Yes
Postcode : M4
7 Jul 2023
People found this helpful0
Super quick to respond and very helpful! Will has been a star getting the flat sorted for... Read Full Review
Comments (0)Was this helpful?:
Flat ...
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5 Star Review
By : 'Zac'
Services : Letting (As a Tenant)
Rent PCM : £925
Would you recommend ? : Yes
Postcode : M4
6 Jul 2023
People found this helpful0
Organising the viewing, attending the viewing and the following correspondence all went... Read Full Review
Comments (0)Was this helpful?:
Good ...
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5 Star Review
By : 'Kurt'
Services : Letting (As a Tenant)
Rent PCM : £1200
Would you recommend ? : Yes
Postcode : M22
5 Jul 2023
People found this helpful0
Your team always answered my inquiries in a timely manner and provided me with all the information to make an informed decision. I am very impressed with your attention to detail and... Read Full Review
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10/10 Customer service from ...
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5 Star Review
By : 'Victoria'
Services : Letting (As a Tenant)
Rent PCM : £1350
Would you recommend ? : Yes
Postcode : M15
3 Jul 2023
People found this helpful0
10/10 Customer service from Will! I had previously enquired about another property which unfortunately had been let by the time I could view it. A second property that ticked all of my boxes became available, as soon as I enquired about the property Will worked extremely fast to reserve the... Read Full Review
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The team is great, they care ...
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5 Star Review
By : 'T'
Services : Letting (As a Tenant)
Rent PCM : £750
Would you recommend ? : Yes
Postcode : M50
22 Jun 2023
People found this helpful0
The team is great, they care and have time to answer any questions that i had before applying for the... Read Full Review
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I want to express my sincere ...
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5 Star Review
By : 'King'
Services : Letting (As a Tenant)
Rent PCM : £3
Would you recommend ? : Yes
Postcode : M15
29 May 2023
People found this helpful0
I want to express my sincere gratitude to my housing agent Rebecca Evans for her exceptional assistance in finding a suitable rental property. Her prompt replies, attentive approach, and pleasant demeanor made the entire process smooth and stress-free. Thank you for going above and beyond to help... Read Full Review
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Letting property with ...
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5 Star Review
By : 'Kin'
Services : Letting (As a Tenant)
Would you recommend ? : Yes
Postcode : M15
27 May 2023
People found this helpful0
Ascend their team was incredibly responsive, promptly addressing all my queries and concerns. They provided thorough explanations and clear communication, ensuring I felt fully informed and comfortable throughout the journey. Their attention to detail and willingness to go the extra mile truly set... Read Full Review
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Kindly note that legally, letting agents need to publish information about their tenancy fees, government-approved redress schemes and client money protection schemes on their website and on third party websites (on which agents are listed). For properties to lease/rent in England, agents need to keep this information up to date and precise on allAgents or specify within the property description.
Complaints Procedure
Contact Branch Manager
Last updated at 3/7/2022, 7:32:10 AM by allAgents
