100% sales valuation accuracy
71% sales fee satisfaction
100% lettings valuation accuracy
73% lettings fee satisfaction
No company information
Latest Reviews
2nd Mar 2024
reviewed by 'Mike'
14th Feb 2024
reviewed by 'Millie'
20th Nov 2023
reviewed by 'Prathiba S'
10th Nov 2023
reviewed by 'Laura'
25th Jul 2023
reviewed by 'Berna'
1st Jun 2023
reviewed by 'ALEX MANNOCK'
Performance statistics
| Services | Valuation Accuracy | Fees Satisfaction | Min Price of property reviewed | Max Price of property reviewed |
|---|---|---|---|---|
| Sales | 100% | 71% | £80,000 | £355,000 |
| Lettings | 100% | 73% | £650 | £1,350 |
Review statistics
| From Landlords | From Tenants | From Vendors | From Buyers | Other | |||||
|---|---|---|---|---|---|---|---|---|---|
| 3 | 3 | 7 | 8 | 2 | 4 | 1 | 1 | 2 | 6 |
Areas covered
Services offered
- Sales
- Lettings
- Block Management
- Surveys
- Conveyancing
- Mortgage Advice
- Home Builder
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Rankings
Overall
Overall
Latest Properties
No Properties
Oct 20,2014
Oct 20,2014
2
people found
this helpful
this helpful
Absolutely APPALLING customer service from this branch. Multiple problems with the place we were renting, problems were not sorted for sometimes up to 2 whole months. Other things were not fully explained to us in contract and information withheld. Cannot believe this branch gets any clients ...
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What agent could do to change your mind?
Awful agent. Advise you to rethink your staffing.Attached Filesnbsp;
Comment on agent fees
Lucky to get the amount we paid for what we received!
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Sep 14,2014
Sep 14,2014
0
people found
this helpful
this helpful
Utterly hopeless. I tried to arrange viewings a week in advance and was told this was not possible and, after having given my details was told to call on the day I wished to view properties- and this would be "absolutely 100% no problem," in the ...
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What agent could do to change your mind?
Tell the truth. Be vaguely helpful in any way.Attached Filesnbsp;
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Jul 30,2014
Jul 30,2014
0
people found
this helpful
this helpful
I am very disappointed with the service I received from William H Brown in Colchester. I saw an advert for a property listed on a property website and no administration fees were advertised, and so I thought that it would be a good idea to ...
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What agent could do to change your mind?
Continuing to respond to emails and stay attentive even after money has been received.Attached Filesnbsp;
Comment on agent fees
The ‚£120 is extortionate, and also the terms of a guarantor must be explained to the tenants before they put somebody forward.
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Oct 23,2013
Oct 23,2013
3
people found
this helpful
this helpful
What can I say? Great valuer getting you to sign on the dotted line but from there we have been all but abandoned. Lazy marketing and mistakes on website despite prompts. Still waiting for response to a written concern after nearly 2 days. Interestingly we have ...
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What agent could do to change your mind?
1) Better marketing. Floor plan was a poor photo copy of one I handed top them myself (despite being told that they do their own). More care on description. I could describe an apple more positively than the bullet point approach used to market my property. 2) Response to complaint letter? It is 48 hrs after sending a letter to the Sales Manager, expressing my disappointment, and I am still waiting for a response... At my office, unless there is an auto "holiday response" I would be expected to respond within 24 hrs. 3) We are registered with 5 Estate Agents to view properties, including WHB. We have not had a single call from WHB offering a potentially suitable property. We have had to be proactive in calling them. Other local Estate Agents seem far more proactive.Attached Filesnbsp;
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Aug 20,2013
Aug 20,2013
3
people found
this helpful
this helpful
Worst experience with an estate agent ever - and that is saying something. After the slick marketing pitch, it went rapidly downhill.
The main issues are as follows:
- I was fed a catalogue of lies from the team in Colchester, who were not at ...
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Jan 16,2013
Jan 16,2013
3
people found
this helpful
this helpful
Completely unsuportive of landlords - your property will be managed in Norwich by staff who really don't care. As for the local team, once you have paid they will not want to know. Requests for help go ignored. If you are looking for a cheap ...
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Aug 22,2012
Aug 22,2012
10
people found
this helpful
this helpful
Awful experience - once sale verbally agreed I felt like I no longer existed. Sale has been going on for eight weeks and I have had to do all the chasing. Below I e-mail I wrote to their compliance dept earlier today:
Dear Sirs,
I ...
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What agent could do to change your mind?
Regular updates. People who are articulate and can write an e-mail without mistakes. Give a realistic valuation at the outset.Attached Filesnbsp;
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No fees information available
Kindly note that legally, letting agents need to publish information about their tenancy fees, government-approved redress schemes and client money protection schemes on their website and on third party websites (on which agents are listed). For properties to lease/rent in England, agents need to keep this information up to date and precise on allAgents or specify within the property description.
Complaints Procedure
No procedure available.
