Surrey Quays, London, SE16
4.9/5, 417 reviews
97% recommended
98% sales valuation accuracy
99% sales fee satisfaction
94% lettings valuation accuracy
98% lettings fee satisfaction

Property Features

Since 1986, Oliver Jaques has been involved in the selling and letting of many 1000's of properties at all price levels. Currently we have two offices strategically placed in Surrey Quays, SE16 and Bow Quarter, E3. We are committed to further expansion throughout the City, Docklands, South East, South, East and ... show more Since 1986, Oliver Jaques has been involved in the selling and letting of many 1000's of properties at all price levels. Currently we have two offices strategically placed in Surrey Quays, SE16 and Bow Quarter, E3. We are committed to further expansion throughout the City, Docklands, South East, South, East and North East London over the next few years and to bring our professional and enthusiastic approach to the selling, letting and managing of many more 1000's of properties.
London Estate Agent with offices in Surray Quays

Latest Reviews

View all Reviews 417
9th Feb 2024
reviewed by 'Lesley'
“I want to say a big thank you to the whole team who were friendly and approachable at all times. ......”
4th Dec 2023
reviewed by 'Sarah'
“I wanted to say a big Thank You to you all for all the support and efforts to help me ......”
8th Nov 2023
reviewed by 'Ola'
“The best real estate company I have ever dealt with. Very professional, experienced and helpful agents and brokers. Highly recommend.......”
10th Oct 2023
reviewed by 'dwong'
“The team at OJ go above and beyond. So professional and really good to deal with. Special mention goes out ......”
6th Oct 2023
reviewed by '[email protected]'
“Michael and his team were completely professional , constantly updating us throughout the sale. Would recommend them to anyone...”
22nd Sep 2023
reviewed by 'Manon'
“With very little knowledge of the buying process in the UK, I could only rely on a few stories of ......”
Opening Hours
  • Monday: 09:00 - 19:00
  • Tuesday: 09:00 - 19:00
  • Wednesday: 09:00 - 19:00
  • Thursday: 09:00 - 19:00
  • Friday: 09:00 - 18:00
  • Saturday: 10:00 - 17:00
  • Sunday: Closed
Address

Oliver Jaques
229-231 Lower Road
Surrey Quays,London
Greater London
SE16 2LW
0207 231 5050

Performance statistics
Services Valuation Accuracy Fees Satisfaction Min Price of property reviewed Max Price of property reviewed
Sales 98% 99% £188,000 £3,500,000
Lettings 94% 98% £360 £3,200
Review statistics
From Landlords From Tenants From Vendors From Buyers Other
56 3 151 4 113 0 74 3 11 2
Areas covered
  • SE16
  • Surrey Quays, Rotherhithe
  • SE1
  • Bermondsey, Deptford
  • SE8
  • New Cross, Greenwich
  • SE14
  • SE10
Services offered
  • Sales
    •
  • Lettings
    •
  • Block Management
  • Surveys
  • Conveyancing
  • Mortgage Advice
  • Home Builder
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Members of
NAEA ARLA UKALA TPOS Sales TPOS Lettings DPS My deposits scheme
Rankings
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Oliver Jaques Image 1
Bow, E3
Surrey Quays, SE16

“Great service with house purchase...”

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Oct 30,2019
Minithumbup
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Michael
By: 'Alice'
Oct 30,2019
0 people found
this helpful
The team helping with our purchase (Will, Paul and Michael) were friendly, communicative and professional- we didn’t feel that we were being pressured when placing an offer on our chosen property. During the legal process Michael helped push the solicitors along which was really ...
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“Review - sales team...”

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Oct 08,2019
Minithumbup
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Michael
By: 'Ben'
Oct 08,2019
0 people found
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I have just sold my flat through Oliver Jacques and I can’t recommend them highly enough. I always felt they were working for me and had my best interests in mind. Michael & his team have a wealth of knowledge and fortunately are there every ...
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“The agents at OJ were great dealing with the ......”

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Sep 26,2019
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Michael
By: 'Helen'
Sep 26,2019
0 people found
this helpful
The agents at OJ were great dealing with the sale of our Flat this year in Surrey Quays in what has been hard market conditions (Brexit year!). We have had experience of their agency for 20years in Surrey quays and we have found them to ...
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“Purchasing a flat in Canada Water...”

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Sep 17,2019
Minithumbup
By: 'Kasra'
Sep 17,2019
0 people found
this helpful
Purchased a flat in Canada Water through Oliver Jaques. Happy with the service. Dynamic and proactive team. The sale was completed within a month after submitting my offer. Kasra...
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“The sale of my ex-rental studio flat was very......”

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Sep 06,2019
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Michael
By: 'JEREMY'
Sep 06,2019
0 people found
this helpful
The sale of my ex-rental studio flat was very efficiently handled by Michael P. and Paul. They arranged a series of viewings and achieved a sale within two weeks. Thereafter they dealt directly with the purchaser's solicitor to ensure there were no delays in exchanging ...
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“Great customer service - very responsive to o......”

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Aug 26,2019
Minithumbup
By: 'Max'
Aug 26,2019
0 people found
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Great customer service - very responsive to our communications and proactive in providing us with information. Mike kept us informed at every stage of the process....
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“Great to work with Oliver Jaques....”

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Aug 25,2019
Minithumbup
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Stephen
By: 'max'
Aug 25,2019
0 people found
this helpful
Great to work with Oliver Jaques. Our contact Michael has always responded promptly and made the process simple. The team have worked hard to help us find a property and arrange viewings....
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“Excellent service, huge thank you to Michael,......”

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Aug 23,2019
Minithumbup
By: 'Goda'
Aug 23,2019
0 people found
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Excellent service, huge thank you to Michael, who made all process easy and enjoyable. Highly recommending Oliver Jaques and especially Michael as an agent....
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“5 star!...”

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Jul 18,2019
Minithumbup
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Gina
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Erika
By: 'Tajana'
Jul 18,2019
0 people found
this helpful
I have been a tenant for a while now and can not be happier with this agency. I have rented before, with other agencies and have never been as happy as with OJ. Gina and Erika in particular are always at the other end of ...
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“OJ have just sold a property for me and my wi......”

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Jul 18,2019
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Michael
By: 'David'
Jul 18,2019
0 people found
this helpful
OJ have just sold a property for me and my wife. The sales team lead by Michael Petherbridge are superb. They got viewing after viewing and never gave up until a serious prospective buyer was found. Their negotiators' commitment is second to none and Michael's ...
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“The Best Estate Agency I Have Worked With...”

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May 25,2019
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Michael
By: 'Natalie'
May 25,2019
0 people found
this helpful
I bought a property 3 years ago using Oliver Jacques and didn't hesitate when it was time to sell it to use them. What i value most is their honesty and transparency, qualities that are rare in estate agency industry. I have experience buying and selling ...
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Comment on agent fees
All estate agents are expensive, in comparison they are reasonably priced and they get the job done well so are value for money.
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“Excellent service...”

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May 03,2019
Minithumbup
By: 'Lorenzo'
May 03,2019
0 people found
this helpful
Oliver Jaques is the best agency I had so far. I want to mention our letting negotiator Serkan which has been professional and quick in all services. All our queries were answered so fast by Serkan and the team and all our needed listened. I ...
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“RENTED PROPERTY...”

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Apr 23,2019
Minithumbup
By: 'Rodney'
Apr 23,2019
0 people found
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I have rented previously, this was by far the easiest and smoothest, I was fully informed at every stage and all my queries answered in a very timely manner, excellent service....
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“Excellent service. Went the extra mile....”

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Apr 04,2019
Minithumbup
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Michael
By: 'Satch'
Apr 04,2019
0 people found
this helpful
The team showed significant and prolonged commitment to complete the sale of my property. The property was on the market for almost 2 years, a number of offers and the final buyer who was very demanding. O-J continuously pushed all parties to conclude the sale. Without ...
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Comment on agent fees
The agent's fees were very competitive for London sales.
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“Excellent...”

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Apr 03,2019
Minithumbup
By: 'Rukaya'
Apr 03,2019
0 people found
this helpful
Very efficient service and we were well informed and looked after. After service was also very good and we had quick responses...
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Comment on agent fees
Great, no additonal fees
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By: Stephen Banks
Apr 03, 2019
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Many thanks for your review Rukaya! Here at Oliver Jaques we continually strive to provide an exemplary service to our clients, so are particularly delighted to have received this review from you about Serkan. We sincerely hope you enjoy living at your new apartment and look forward to one day working with you again. ...

“Very professional and frendly...”

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Apr 03,2019
Minithumbup
By: 'Panagiotis'
Apr 03,2019
0 people found
this helpful
Serkan was very helpful, i couldn't find the property so he came and pick me up from the main street....
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Comment on agent fees
Good
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By: Stephen Banks
Apr 03, 2019
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Many thanks for your review Panagiotis! Here at Oliver Jaques we continually strive to provide an exemplary service to our clients, so are particularly delighted to have received this review from you about Serkan. We sincerely hope you enjoy living at your new apartment and look forward to one day working with you again. ...

“Exceptional...”

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Apr 03,2019
Minithumbup
By: 'Mohammed'
Apr 03,2019
0 people found
this helpful
Man like Serkan running the show and making it happen! Thanks alot for the Excellent service provided and finding us a welcoming comfy home. Moving or renting isnt always easy or smooth, But Serkan ensured everythign was done in a timely manner and provided all ...
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Comment on agent fees
Good enough
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“Excellent efficient service...”

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Mar 08,2019
Minithumbup
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Michael
By: 'Priya'
Mar 08,2019
0 people found
this helpful
Michael assisted us in the purchase of our flat. He provided a friendly, honest and very efficient service, with a lot of following up and chasing that was needed towards the end of our purchase - paying a lot of attention to detail, going the ...
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By: Stephen Banks
Apr 03, 2019
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Many thanks for your review Priya and Paul! Here at Oliver Jaques we continually strive to provide an exemplary service to our clients, so are particularly delighted to have received this review from you about Michael. We sincerely hope you enjoy living at your new apartment and look forward to one day working with you both again. ...

“Excellent...”

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Mar 07,2019
Minithumbup
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Michael
By: 'Natalie'
Mar 07,2019
0 people found
this helpful
Oliver Jacques recently sold my property. I can't recommend them highly enough. 100% professional service and a pleasure to deal with....
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Comment on agent fees
Competitive fees
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By: Stephen Banks
Apr 03, 2019
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Many thanks for your review Natalie! Here at Oliver Jaques we continually strive to provide an exemplary service to our clients, so are particularly delighted to have received this review from you about Michael and Paul. We sincerely look forward to one day working with you again. ...

“GREAT AGENCY...”

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Mar 05,2019
Minithumbup
By: 'Luigi'
Mar 05,2019
0 people found
this helpful
Serkan was amazing!he helped us to find our house 's dream in just 2 days,and i moved in in one week. Professional,accurate, he told us everything and he replu always to all my question. I will raccomand oliver jaques and him to my ...
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By: Stephen Banks
Apr 03, 2019
View all comments (1)
Many thanks for your review Luigi! Here at Oliver Jaques we continually strive to provide an exemplary service to our clients, so are particularly delighted to have received this review from you about Serkan. We sincerely hope you enjoy living at your new apartment and look forward to one day working with you again. ...

“Excellent...”

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Feb 01,2019
Minithumbup
By: 'Excellent'
Feb 01,2019
0 people found
this helpful
My husband and I are really happy with the service that Oliver Jaques have provided us. They have been very helpful with us and we will recommend them to everybody. Serkan has been really nice and helpful with us all the time, we are very ...
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Comment on agent fees
They are fine.
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By: Stephen Banks
Apr 03, 2019
View all comments (1)
Many thanks for your review! Here at Oliver Jaques we continually strive to provide an exemplary service to our clients, so are particularly delighted to have received this review from you about Serkan. We sincerely hope you enjoy living at your new apartment and look forward to one day working with you again. ...

“Ridiculous charges at the end of tenancy...”

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Jan 22,2019
Minithumbdown
By: 'mtgred'
Jan 22,2019
1 people found
this helpful
We've rented a small 1 bedroom flat through Oliver Jacques for 14 months. Everything was fine during the tenancy. But they deducted £350 from our deposit for ridiculous charges at the end although we left the flat in a good state. £45 to change 2 light bulbs (the bulbs were ...
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By: Stephen Banks
Jan 22, 2019
View all comments (1)
Dear Minh, Thank you for your review, however based on our correspondence throughout your tenancy and dealing with the deposit return we have to disagree with your comments and find it disappointing that you have chosen to use this particular platform to express these concerns. The deductions put forward to you were based on the findings of the independent check out carried out at the end of your tenancy which showed the property required cleaning, along with the damages caused that requi ...

“Excellent service...”

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Jan 15,2019
Minithumbup
By: 'Mark'
Jan 15,2019
0 people found
this helpful
Paul and Sharon we're both excellent during the whole sales process, despite some difficult issues which arose. I would definitely use them again....
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Comment on agent fees
Good
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“Very efficient...”

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Jan 10,2019
Minithumbup
By: 'Fiorella'
Jan 10,2019
0 people found
this helpful
Highly recommended. Serkan helped us to find the apartment. He was very helpful with all the procedure. Very professional nice and friendly agent....
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Comment on agent fees
Good
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“Excellent Service...”

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Jan 08,2019
Minithumbup
By: 'Tomas'
Jan 08,2019
0 people found
this helpful
My partner and I are very happy with the quality of service the we received. Serkan was extremely helpful and professional and helped us find an amazing property very quickly! The agency fees are very reasonable too! I would definitely recommend Serkan and the Agency ...
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Comment on agent fees
Good. The fees are very reasonable.
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“Sale of my flat...”

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Jan 03,2019
Minithumbup
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Michael
By: 'Happy'
Jan 03,2019
0 people found
this helpful
Michael and Paul have been very helpful with the sale of my flat in a difficult market. They have been very responsive in their communication and balanced in their advise. With Sharon and Fabio too, they formed a very professional team, who have great experience ...
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Comment on agent fees
Relative the the industry standards, the fees were very reasonable
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By: Marko
Mar 07, 2019
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An exceptional estate agent that goes above and beyond. I have dealt with several estate agents before and would give recommendation preference to Oliver Jaques for their dedicated and caring service. ...

“Helped us secure our dream house...”

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Dec 18,2018
Minithumbup
By: 'Nick'
Dec 18,2018
0 people found
this helpful
Serkan Up managed us through the process of viewing and securing the apartment we'll probably live in for the entirety of our stay in London. He was professional, friendly, patient, and his service came with a personal touch which we greatly appreciated. He was also ...
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Comment on agent fees
Very reasonable for London
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“Great experience from a fellow agent......”

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Dec 10,2018
Minithumbup
By: 'Jacob'
Dec 10,2018
0 people found
this helpful
Serkan has been an absolute pleasure to deal with. Although we didnt rent a property through him, his professionalism and friendliness made the whole experience good from start to finish. He has been very responsive to any questions I have had and always went above ...
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Comment on agent fees
Good
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“Great work...”

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Dec 06,2018
Minithumbup
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Michael
By: 'Adam'
Dec 06,2018
0 people found
this helpful
I bought my flat from these guys and just over a decade later they achieved a successful sale for me! Very friendly service throughout. Thanks!...
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Comment on agent fees
Fees in line with the competition.
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By: Michael Petherbridge
Dec 07, 2018
View all comments (1)
Many thanks for your kind comments Adam, it was a pleasure to work with you again. All the very best for the future. ...

“Oliver Jaques...”

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Nov 23,2018
Minithumbup
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Michael
By: 'Ray'
Nov 23,2018
0 people found
this helpful
I found the staff at Oliver Jacques to be very helpful when purchasing my property in Surrey Quays. I was initially shown a couple of properties by Michael who was friendly and knew the area very well. On my second viewing Paul gave me over ...
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Staff picture Michael
(157)
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(45)
Staff picture Gina
(40)
picture is hidden Rosalie
Staff picture Samuel
Staff picture Erika
(19)
Staff picture Ben
Staff picture Nicola
(2)
Staff picture Jack
Staff picture Jaydn

Tenant Fees

Holding Deposit (per tenancy)

Equivalent of One Weeks' Rent

Last updated on 03/06/2019, 1:36 PM by Stephen Banks MARLA - Lettings Manager

Security Deposit (per tenancy. Rent under £50,000 per year)

Equivalent of Five Weeks' Rent

Last updated on 03/06/2019, 1:37 PM by Stephen Banks MARLA - Letting Manager

Security Deposit

Equivalent of Six Weeks' Rent - (Non Housing Act Tenancies and AST's where annual rent is above £50,000)

Last updated on 03/06/2019, 1:38 PM by Stephen Banks MARLA - Lettings Manager

Administration Fee
£120 (inc. VAT), Pay Upfront

Company Tenancies and Non-Housing Act Tenancies (Including Referencing and Contracts)

Last updated on 03/06/2019, 1:39 PM by Stephen Banks MARLA - Lettings Manager

Pending

£108 - £150 dependent on property size. (Non Housing Act Tenancies or AST's where annual rent exceeds £50,000)

Last updated on 03/06/2019, 1:41 PM by Stephen Banks MARLA - Lettings Negotiator

Default Rent Payment
3% (inc. VAT), Pay Upfront

Above Base Rate of the Bank of England when Rent is 14 days late.

Last updated on 03/06/2019, 1:41 PM by Stephen Banks MARLA - Lettings Manager

Referencing
£42 (inc. VAT), On Completion

Landlord Reference when requested by tenant (Non Housing Act Tenancies and AST's where rent exceeds £50,000 annually)

Last updated on 03/06/2019, 1:43 PM by Stephen Banks MARLA - Lettings Manager

Variation Of Contract((Tenant’s Request)
£50 (inc. VAT), Pay Upfront

Amendments or Changes to the tenancy where requested by the tenant.

Last updated on 03/06/2019, 1:44 PM by Stephen Banks MARLA - Lettings Manager

Lost or replacement key

Lost Keys / Security Devices will be charged at cost of replacement + £30 administration fee

Last updated on 03/06/2019, 1:45 PM by Stephen Banks MARLA - Lettings Manager

Early Termination(Tenant’s Request)

Early Termination of Tenancy - If, for any reason, you request your landlord to agree to ending the tenancy earlier than the end date set out in the tenancy agreement (or in line with any break clause included in the tenancy agreement) then he/she does not have to agree to this. However, should your landlord agree, then he/she can ask you to reimburse him/her for any financial loss he/she might suffer as a result. This may include………….. Equivalent of letting fee already paid to the agent by the landlord from the date you wish to end your tenancy until the date the tenancy ends contractually (variable) as well as the New Tenancy Set Up Fee of £360 inclusive of VAT.

Last updated on 03/06/2019, 1:46 PM by Stephen Banks MARLA - Lettings Manager

Kindly note that legally, letting agents need to publish information about their tenancy fees, government-approved redress schemes and client money protection schemes on their website and on third party websites (on which agents are listed). For properties to lease/rent in England, agents need to keep this information up to date and precise on allAgents or specify within the property description.

Complaints Procedure

No procedure set.
Last updated at 4:00 PM 26/09/2019 by allAgents

Awards won by Oliver Jaques, London SE16 2LW



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Oliver Jaques

Branch - Surrey Quays, London, SE16

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