Surrey Quays, London, SE16
4.9/5, 418 reviews
97% recommended
98% sales valuation accuracy
99% sales fee satisfaction
94% lettings valuation accuracy
98% lettings fee satisfaction

Property Features

Since 1986, Oliver Jaques has been involved in the selling and letting of many 1000's of properties at all price levels. Currently we have two offices strategically placed in Surrey Quays, SE16 and Bow Quarter, E3. We are committed to further expansion throughout the City, Docklands, South East, South, East and ... show more Since 1986, Oliver Jaques has been involved in the selling and letting of many 1000's of properties at all price levels. Currently we have two offices strategically placed in Surrey Quays, SE16 and Bow Quarter, E3. We are committed to further expansion throughout the City, Docklands, South East, South, East and North East London over the next few years and to bring our professional and enthusiastic approach to the selling, letting and managing of many more 1000's of properties.
London Estate Agent with offices in Surray Quays

Latest Reviews

View all Reviews 418
5th Jun 2024
reviewed by 'Graham Waldheim'
“I have used Oliver Jaques Managing Agents for a number of years and they offer a first class service. Gina, ......”
9th Feb 2024
reviewed by 'Lesley'
“I want to say a big thank you to the whole team who were friendly and approachable at all times. ......”
4th Dec 2023
reviewed by 'Sarah'
“I wanted to say a big Thank You to you all for all the support and efforts to help me ......”
8th Nov 2023
reviewed by 'Ola'
“The best real estate company I have ever dealt with. Very professional, experienced and helpful agents and brokers. Highly recommend.......”
10th Oct 2023
reviewed by 'dwong'
“The team at OJ go above and beyond. So professional and really good to deal with. Special mention goes out ......”
6th Oct 2023
reviewed by '[email protected]'
“Michael and his team were completely professional , constantly updating us throughout the sale. Would recommend them to anyone...”
Opening Hours
  • Monday: 09:00 - 19:00
  • Tuesday: 09:00 - 19:00
  • Wednesday: 09:00 - 19:00
  • Thursday: 09:00 - 19:00
  • Friday: 09:00 - 18:00
  • Saturday: 10:00 - 17:00
  • Sunday: Closed
Address

Oliver Jaques
229-231 Lower Road
Surrey Quays,London
Greater London
SE16 2LW
0207 231 5050

Performance statistics
Services Valuation Accuracy Fees Satisfaction Min Price of property reviewed Max Price of property reviewed
Sales 98% 99% £188,000 £3,500,000
Lettings 94% 98% £360 £3,200
Review statistics
From Landlords From Tenants From Vendors From Buyers Other
56 3 151 4 113 0 74 3 12 2
Areas covered
  • SE16
  • Surrey Quays, Rotherhithe
  • SE1
  • Bermondsey, Deptford
  • SE8
  • New Cross, Greenwich
  • SE14
  • SE10
Services offered
  • Sales
    •
  • Lettings
    •
  • Block Management
  • Surveys
  • Conveyancing
  • Mortgage Advice
  • Home Builder
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Members of
NAEA ARLA UKALA TPOS Sales TPOS Lettings DPS My deposits scheme
Rankings
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Bow, E3
Surrey Quays, SE16

“Patrick has been the perfect agent...”

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Sep 03,2020
Minithumbup
By: 'J'
Sep 03,2020
0 people found
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Patrick has been the perfect agent and a pleasure to work with. He listened carefully to our requirements, gave us helpful intelligence on the local market, and showed us a range of properties that met our needs closely, ensuring our time was well spent. Friendly, ...
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“Very satisfactory sales experience...”

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Aug 27,2020
Minithumbup
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Michael
By: 'Robert'
Aug 27,2020
0 people found
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Very satisfactory sales experience, always kept in touch and provided sound advice. The property was well presented on their website and a sale offer was received in the first month from posting....
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“My purchase of a flat was going smoothly with......”

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Aug 27,2020
Minithumbup
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Michael
By: 'Josef'
Aug 27,2020
0 people found
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My purchase of a flat was going smoothly without any major problems. Communication was easy and the agents were responsive....
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“Used three times now...”

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Jul 28,2020
Minithumbup
By: 'Tony'
Jul 28,2020
0 people found
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Oliver Jacques were the estate agents selling the property I bought around 9 years. I had such a good experience with them buying that property that I didn't hesitate to use them to help me sell it 2 years ago. By coincidence, they were also the estate ...
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“Serkan was greatVery easy going and helpful......”

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Jul 16,2020
Minithumbup
By: 'Joan'
Jul 16,2020
0 people found
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Serkan was great Very easy going and helpful all the way of the process. Timely responses and suggestions. I don't think I would have rented the property if it had been managed by someone else....
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“We first started looking to buy a property pr......”

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Jun 30,2020
Minithumbup
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Michael
By: 'Bradley'
Jun 30,2020
0 people found
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We first started looking to buy a property pre-COVID and as first-time buyers knew very little about the process. Michael was able to explain in simple terms the step by step process of buying our first property and what we needed to do. He was ...
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“Fantastic ServiceEveryone at OJ was fantasti......”

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Jun 06,2020
Minithumbup
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Michael
By: 'Matko'
Jun 06,2020
0 people found
this helpful
Fantastic Service Everyone at OJ was fantastic and helped us complete the sale of our flat during the very difficult Covid-19 period. They were professional and responsive, catering to our needs and achieving a price around the estimate when the flat was marketed and a ...
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“Excellent communication and great service...”

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Jun 05,2020
Minithumbup
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Michael
By: 'Matt'
Jun 05,2020
0 people found
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We have recently competed a purchase on a house in Surrey Quays. Michael and the team ensured that the transaction was very smooth and were on top of things at all times. The communication was excellent throughout the process and I can not recommend them ...
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“My wife and myself did buy a house in Canada ......”

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Mar 17,2020
Minithumbup
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Michael
By: 'boulic'
Mar 17,2020
0 people found
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My wife and myself did buy a house in Canada water thanks to Michael & paul from Oliver Jaques. We had a really good contact and have appreciated their advices and availabilities all along this journey....
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“We had a very niche flat that proved too diff......”

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Mar 11,2020
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Michael
By: 'N'
Mar 11,2020
0 people found
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We had a very niche flat that proved too difficult for two previous estate agents to shift - over the course of a year. Having appointed Paul to take over at Oliver Jacques, we immediately had a very positive feeling. It wasn't the usual estate ...
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“Have to say from start to finish in a difficu......”

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Mar 06,2020
Minithumbup
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Michael
By: 'Ted'
Mar 06,2020
0 people found
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Have to say from start to finish in a difficult market Michael completely dealt will any issues straight away Have absolutely no doubt that they would always be my first chicey...
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“As a new tenant in London, the whole process ......”

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Mar 05,2020
Minithumbup
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Stephen
By: 'Julie'
Mar 05,2020
0 people found
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As a new tenant in London, the whole process of renting a flat was incredibly stress free and straight forward. Stephen was excellent all explaining all aspects of renting a flat through Oliver Jaques. Highly recommended....
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“Easy to deal with and professional...”

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Mar 03,2020
Minithumbup
By: 'Chris'
Mar 03,2020
0 people found
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Easy to deal with and professional in both sales and letting. I have been dealing with them for over eight year....
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“Used on the letting side for c12 years where ......”

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Mar 02,2020
Minithumbup
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Michael
By: 'Andrew'
Mar 02,2020
0 people found
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Used on the letting side for c12 years where they've been fast at finding tenants and dealing with the associated admin. Gina a very helpful constant when any issues arise with the property. Latterly have just sold, in a difficult brexit affected market, and Michael ...
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“Great Team, excellent communication!...”

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Feb 27,2020
Minithumbup
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Michael
By: 'Oliver'
Feb 27,2020
0 people found
this helpful
We are so pleased with the service although our purchase process took longer than expected, the whole Oliver Jaques Team supported us right the way through to completion. We would recommend Oliver Jaques to anybody and will be using their services again in the future!...
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“I am really grateful to Michael and the Olive......”

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Feb 10,2020
Minithumbup
By: 'Laura'
Feb 10,2020
0 people found
this helpful
I am really grateful to Michael and the Oliver Jaques team for helping me through the process to find my ideal home at the Bow Quarter. During a search period which lasted over 3 months, Michael was courteous, patient, good at communication and extremely responsive keeping ...
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“Dream come true...”

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Feb 03,2020
Minithumbup
By: 'Ayse'
Feb 03,2020
0 people found
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Finding the right property is always challenging and I'm so glad that I met Tanem. I met so many agents from different agencies for that reason I can easily say that Tanem was way more engaged with his clients' needs, worries and what they are ...
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“We sold our house through Oliver Jaques, Exce......”

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Feb 02,2020
Minithumbup
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Michael
By: 'Abosede'
Feb 02,2020
1 people found
this helpful
We sold our house through Oliver Jaques, Excellent service all round from first enquiry through to completion of my sale. The advice was good, communications was prompt and relevant. Paul and Michael worked tirelessly to make sure the sale of my property went smoothly, this ...
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“Thank you Micheal!...”

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Feb 01,2020
Minithumbup
By: 'Lilly'
Feb 01,2020
0 people found
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Thank you Micheal for such great service and help with finding my dream flat so quickly! I had had my heart set on Bow Quarter and Micheal was so helpful and quick to sort out a viewing, even showing us a flat we didn’t ...
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“Great service...”

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Jan 16,2020
Minithumbup
By: 'George'
Jan 16,2020
0 people found
this helpful
Arran was friendly and professional through out the all process. Using Oliver Jacques for the first time was a breath of fresh air and pleasant experience in comparison to the other estate agents. I highly recommend them for anyone looking for property....
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“The team at Oliver Jaques were very professio......”

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Jan 12,2020
Minithumbup
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Stephen
By: 'Giorgio'
Jan 12,2020
0 people found
this helpful
The team at Oliver Jaques were very professional and courteous. In particular, Stephen and Arran were very helpful throughout the process. I would definitely recommend it to anyone who is looking for an apartment....
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“Thank you Oliver Jaques...”

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Jan 10,2020
Minithumbup
By: 'Monique'
Jan 10,2020
0 people found
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We used Oliver Jaques to buy our first home in Surrey Quays, Tanem took the time and went the extra mile to make sure we found the right property for us. He was professional and highly informative and made the whole daunting experience of buying ...
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“Arran was top-notch throughout the entire pro......”

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Jan 09,2020
Minithumbup
By: 'Matthew'
Jan 09,2020
0 people found
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Arran was top-notch throughout the entire process. I managed to get a same day viewing for the apartment in question and the whole process from property to search to getting the keys was seamless. Arran was very responsive to any questions I had, which assured ...
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“Good experience...”

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Jan 09,2020
Minithumbup
By: 'Edoardo'
Jan 09,2020
0 people found
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I have taken a house for rent and Arran was my lettings negotiator. He has followed me carefully throughout the process and was very understanding. I had a very good experience....
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“Mike has been great at communications and ser......”

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Jan 08,2020
Minithumbup
By: 'Walter'
Jan 08,2020
0 people found
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Mike has been great at communications and serving my letting needs, even in non-conventional circumstances. His service is representative of Oliver Jaques and their good lettings / sales coverage of Bow Quarter historically....
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“Great agents! Always helpful and friendly. Al......”

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Jan 08,2020
Minithumbup
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Stephen
By: 'Aaron'
Jan 08,2020
0 people found
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Great agents! Always helpful and friendly. Always prompt with responses and would highly recommend to anyone looking to rent or buy....
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“A seamless process for tenants from abroad!...”

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Jan 06,2020
Minithumbup
By: 'Jill'
Jan 06,2020
0 people found
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Michael has been excellent throughout the entire process from inquiry to confirmation of property. His response time is consistently very quick and he is sure to explain logistics and answer questions with great care and detail. Being overseas and having to confirm a place to ...
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“Michael was incredibly professional in all in......”

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Jan 06,2020
Minithumbup
By: 'Kayleigh'
Jan 06,2020
0 people found
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Michael was incredibly professional in all interactions during our search for finding a property to rent. He kept us informed every step of the way and managed to secure the property for us 10 days earlier than originally advertised which was fantastic! Would thoroughly recommend Michael & ...
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“Thank you for your support during my recent p......”

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Nov 20,2019
Minithumbup
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Michael
By: 'Brent'
Nov 20,2019
0 people found
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Thank you for your support during my recent purchase. To the team, but particularly Michael, thanks for always being available, for chasing things down and for keeping me updated. A very pleasant way to part with my hard earned cash ?...
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“Worked with Steve to let many of our properti......”

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Nov 05,2019
Minithumbup
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Stephen
By: 'Eleanor'
Nov 05,2019
0 people found
this helpful
Worked with Steve to let many of our properties over the years. He has always provided a professional service and is a pleasure to work with....
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Staff picture Michael
(157)
Staff picture Stephen
(45)
Staff picture Gina
(40)
picture is hidden Rosalie
Staff picture Samuel
Staff picture Erika
(20)
Staff picture Ben
Staff picture Nicola
(2)
Staff picture Jack
Staff picture Jaydn

Tenant Fees

Holding Deposit (per tenancy)

Equivalent of One Weeks' Rent

Last updated on 03/06/2019, 1:36 PM by Stephen Banks MARLA - Lettings Manager

Security Deposit (per tenancy. Rent under £50,000 per year)

Equivalent of Five Weeks' Rent

Last updated on 03/06/2019, 1:37 PM by Stephen Banks MARLA - Letting Manager

Security Deposit

Equivalent of Six Weeks' Rent - (Non Housing Act Tenancies and AST's where annual rent is above £50,000)

Last updated on 03/06/2019, 1:38 PM by Stephen Banks MARLA - Lettings Manager

Administration Fee
£120 (inc. VAT), Pay Upfront

Company Tenancies and Non-Housing Act Tenancies (Including Referencing and Contracts)

Last updated on 03/06/2019, 1:39 PM by Stephen Banks MARLA - Lettings Manager

Pending

£108 - £150 dependent on property size. (Non Housing Act Tenancies or AST's where annual rent exceeds £50,000)

Last updated on 03/06/2019, 1:41 PM by Stephen Banks MARLA - Lettings Negotiator

Default Rent Payment
3% (inc. VAT), Pay Upfront

Above Base Rate of the Bank of England when Rent is 14 days late.

Last updated on 03/06/2019, 1:41 PM by Stephen Banks MARLA - Lettings Manager

Referencing
£42 (inc. VAT), On Completion

Landlord Reference when requested by tenant (Non Housing Act Tenancies and AST's where rent exceeds £50,000 annually)

Last updated on 03/06/2019, 1:43 PM by Stephen Banks MARLA - Lettings Manager

Variation Of Contract((Tenant’s Request)
£50 (inc. VAT), Pay Upfront

Amendments or Changes to the tenancy where requested by the tenant.

Last updated on 03/06/2019, 1:44 PM by Stephen Banks MARLA - Lettings Manager

Lost or replacement key

Lost Keys / Security Devices will be charged at cost of replacement + £30 administration fee

Last updated on 03/06/2019, 1:45 PM by Stephen Banks MARLA - Lettings Manager

Early Termination(Tenant’s Request)

Early Termination of Tenancy - If, for any reason, you request your landlord to agree to ending the tenancy earlier than the end date set out in the tenancy agreement (or in line with any break clause included in the tenancy agreement) then he/she does not have to agree to this. However, should your landlord agree, then he/she can ask you to reimburse him/her for any financial loss he/she might suffer as a result. This may include………….. Equivalent of letting fee already paid to the agent by the landlord from the date you wish to end your tenancy until the date the tenancy ends contractually (variable) as well as the New Tenancy Set Up Fee of £360 inclusive of VAT.

Last updated on 03/06/2019, 1:46 PM by Stephen Banks MARLA - Lettings Manager

Kindly note that legally, letting agents need to publish information about their tenancy fees, government-approved redress schemes and client money protection schemes on their website and on third party websites (on which agents are listed). For properties to lease/rent in England, agents need to keep this information up to date and precise on allAgents or specify within the property description.

Complaints Procedure

No procedure set.
Last updated at 4:00 PM 26/09/2019 by allAgents

Awards won by Oliver Jaques, London SE16 2LW



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Oliver Jaques

Branch - Surrey Quays, London, SE16

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