75% sales valuation accuracy
80% sales fee satisfaction
71% lettings valuation accuracy
80% lettings fee satisfaction
ludlowthompson Apex is the ludlowthompson head office which is located in Worcester, Worcestershire. Why are ludlowthompson headquarters in Worcester?We have been one of London's leading independent estate agents since our inception in 1993. Our Worcester Head office provides services such as property management, rent collection, tenant find and referencing, repairs, ...
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ludlowthompson Apex is the ludlowthompson head office which is located in Worcester, Worcestershire.
Why are ludlowthompson headquarters in Worcester?
We have been one of London's leading independent estate agents since our inception in 1993. Our Worcester Head office provides services such as property management, rent collection, tenant find and referencing, repairs, maintenance, HR, and finances. ludlowthompson estate agents are fully qualified property professionals that have a pro-active approach to sales and lettings. We concentrate on achieving best value for each individual property, update our clients on each detail concerning their sale or letting and make sure we develop trusted relationships with customers.
Our network of estate agents in London have sold/let over one billion worth of properties and more than 9000 people rented or let their property through us last year. Our sales team lives locally in the Worcester area, therefore, we can give very accurate home valuations and advice to potential customers on the amenities and residential opportunities in the area. Our office is open 7 days a week and you can receive help 24/7 if you have created an account on our website. We provide out of work hours viewings for client convenience.
Why are ludlowthompson headquarters in Worcester?
We have been one of London's leading independent estate agents since our inception in 1993. Our Worcester Head office provides services such as property management, rent collection, tenant find and referencing, repairs, maintenance, HR, and finances. ludlowthompson estate agents are fully qualified property professionals that have a pro-active approach to sales and lettings. We concentrate on achieving best value for each individual property, update our clients on each detail concerning their sale or letting and make sure we develop trusted relationships with customers.
Our network of estate agents in London have sold/let over one billion worth of properties and more than 9000 people rented or let their property through us last year. Our sales team lives locally in the Worcester area, therefore, we can give very accurate home valuations and advice to potential customers on the amenities and residential opportunities in the area. Our office is open 7 days a week and you can receive help 24/7 if you have created an account on our website. We provide out of work hours viewings for client convenience.
Latest Reviews
27th Jul 2022
reviewed by 'Keith Stephens'
5th May 2022
reviewed by 'Ellen Taylor'
27th Jan 2022
reviewed by 'Raghav'
1st Jul 2020
reviewed by 'Steve'
16th Jan 2020
reviewed by 'Rachel'
Opening Hours
Address
ludlowthompson
Suite G03\/G04, Oak House, Bridgwater Road
Worcester
Worcestershire
WR4 9FP
0203 004 7098
Performance statistics
| Services | Valuation Accuracy | Fees Satisfaction | Min Price of property reviewed | Max Price of property reviewed |
|---|---|---|---|---|
| Sales | 75% | 80% | £0 | £0 |
| Lettings | 71% | 80% | £346 | £4,500 |
Review statistics
| From Landlords | From Tenants | From Vendors | From Buyers | Other | |||||
|---|---|---|---|---|---|---|---|---|---|
| 188 | 17 | 585 | 47 | 1 | 0 | 3 | 0 | 75 | 3 |
Areas covered
- London
Services offered
- Sales
- Lettings
- Block Management
- Surveys
- Conveyancing
- Mortgage Advice
- Home Builder
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Rankings
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Latest Properties
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Images & Videos
Dec 22,2009
Dec 22,2009
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The bottom line is that Ludlow let my flat in around a week in a difficult market at a tough time of year. the landlord account part of their website is very good and easy to use and the ludlow team make sure it is ...
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Dec 10,2009
Dec 10,2009
1
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It's hard to begin describing how poor my experience with Ludlow Thompson has been. To cut a long story short, avoid this greedy, deceitful, bullying company if you possibly can.
Amongst other things (and there are many):
- We were lied to by the agent ...
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Nov 05, 2010
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Haha, I was also told that my future landlord doesn't live in UK.... few days later, when discussing one issue with an agent she forgot about what she previously told us saying "This afternoon I will meet with the landlord". "OOhhh, does he live here?" "ekhmmm, with his son"..... no comment! ...
Dec 07,2009
Dec 07,2009
0
people found
this helpful
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It was a pleasure to deal with them; they are very profesionals and they took care of everything.
The website is very easy to use, very intuitive, and you can easily find the propertly that suits you needs. You can see pictures, floor plans, get ...
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Nov 25,2009
Nov 25,2009
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I am very happy with the service provided by Ludlow Thompson. The consultant was extremely committed and reliable and helped us to find an excellent flat at a reasonable price. He was very knowledgeable about the market and provided us with all the necessary information. ...
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Nov 24,2009
Nov 24,2009
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Very pleased with the service. We were given advance notice of the property going on the market as we'd been waiting a while which made sure we were able to get the flat we wanted in the quick market. Very efficient at getting everything done: ...
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Nov 11,2009
Nov 11,2009
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Very fast, efficient and professional. I put my flat with them after another local firm had failed to perform. Handed over the keys on the Friday evening, had viewings on the Saturday an offer on Monday and the tenants moved in on the Thursday.
The ...
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Nov 05,2009
Nov 05,2009
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I have used Ludlow Thompson on two occasions to rent-out my property.
In both instances Ludlow was efficient, helpful and very professional. I was immediately assigned an Account Manager, within days I had viewings with reputable potential tenants and within a couple of weeks Ludlow ...
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Sep 22,2009
Sep 22,2009
3
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Ludlow Thompson are excellent at finding tenants.
Ludlow Thompson are excellent at making promises to both landlords and tenants to secure business. Of course, they don't keep these, but what does that matter once contracts are signed and they have got your money.
Unfortunately they ...
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Nov 23, 2009
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Thought I'd finally cast the curse of Ludlow Thompson and Mainstay. No, they have lost the keys (second time this has happened while I have been using them). Of course, I've now got to run around - my time and money - to get locks changed and keys cut.
Landlords and tenants beware. As well as showing no interest once they have your money, they also have no interest in your security. ...
Sep 07,2009
Sep 07,2009
1
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My contract with Ludlow as a Landlord thankfully came to an end not so long ago. I signed an 18 month contract and was persuaded by them to take full management of the property. They took all their fees upfront but did not explain this to ...
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Oct 09, 2009
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Dear Paul
We are sorry that you do not feel that the service you received during the term of the tenancy was acceptable. Even though you have now finished the tenancy and no longer use Ludlow Thompson we would be able to look into any details of remaining issues if you would like to email [email protected].
Kind regards
...
Sep 02,2009
Sep 02,2009
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By far the best estate agents i have come into contact with. As a student i have spent most of this summer viewing houses at some point or another, and the agent we had from ludlow thompson was friendly, professional and didn't patronise us as ...
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Feb 04,2009
Feb 04,2009
2
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I rented the property out fully managed by Ludlow Thompson. With difficult/demanding tennants LT would always pass onto me as they did not have the skills to rectify. When my tennants moved out in October I moved back into my property and asked for ...
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Feb 09, 2009
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This complaint has been resolved and ludlowthompson will be arranging an interest payment on the ...
Jan 20,2009
Jan 20,2009
3
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Reading the reviews already posted, so many comments ring true with my experience.
Initially, I was impressed with the speed at which tenants were found for my flat. But soon began to have reservations.
As mentioned in another review on this site I too was ...
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Jan 26, 2009
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I am concerned to read about your grievance. If you tell me who your property 'client manager' is and your name/contact details I will ensure that they get in touch with you.
I wish to reassure you that ludlowthompson does not have a tactic of promising items to tenants - there is a process for agreeing items upfront in a rider agreement. If the latter is not followed I would want to investigate. With reference to the keys, we notify tenants if we need to access the property in accordance wi ...
Oct 29,2008
Oct 29,2008
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A refreshing estate/letting agent. I have let my flat lots of times with different agents (whoever finds the tenant).
This time I used Ludlow Thompson and found them to be the most professional and up to date re online facilities.
They have let my ...
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Mar 12, 2009
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We invite you to view the hundreds of comments listed at www.ludlowthompson.com which show that we receive great reviews from many customers who rate our service as 'excellent'.
However we do not rest on our laurels: like any organisation we make mistakes from time to time when dealing with over 16,000 customer relationships. We invite anyone on this page to send us full details of their complaint to [email protected]
Anybody reading this will see that we take the time a ...
May 21,2008
May 21,2008
2
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Ludlow has been managing a property for me since March 2007.
Let me categorise the failures in service so that other landlords have an idea of my ordeal.
(1) Pre-tenancy
The fiasco began with several 'negotiators' from the same office competing with each other - taking deposits ...
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Mar 12, 2009
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ludlowthompson operates within the professional guidelines of the member bodies of the Association of Residential Letting Agents and the Ombudsman for Estate Agents. The company is in its 15th year of trading, and helps move over 11,000 people across London every year. Customers can see hundreds of reviews from satisfied customers at www.ludlowthompson.com
The aim of a repair service is not for profit but to provide landlords with the ability to meet their obligation to tenants.
We urge ...
Nov 14,2013
Nov 14,2013
0
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Our house been let by ludlowthompson for the past two years. The contract with the ex tenants was due to end last February. However, they wanted to extend for another six months because the house they bought and moving to wasn't ready yet. We granted ...
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Feb 24,2015
Feb 24,2015
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We received terrible service from most of the staff at Ludlow Thompson, with the exception of Ross Edwards.
Ross' diligence and professionalism in resolving the myriad of issues we had with Ludlow Thompson's administration of rent collection was a godsend. We are very grateful for ...
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Comment on agent fees
Would definitely work with Ross Edwards. However, would not use Ludlow Thompson.
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Feb 25, 2015
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Good Afternoon,
Thank you for taking the time to provide feedback. I apologise that you have the need to complain. Should you require for this issue to be looked into further, please contact [email protected]
Kind Regards, ...
Oct 04,2018
Oct 04,2018
1
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Since my first interaction with Abigail, I experienced Abigail as really helpful and friendly. The previous contact person I had to contact for my rent collection moved on and Abigail became the new contact person for me.
Due to unforeseen circumstances, I had to end ...
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Comment on agent fees
No fees were applicable in this instance
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Feb 16,2012
Feb 16,2012
0
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Working with Jay was a pleasure.
Answered queries promptly or referred to the correct person for an answer (unlike the property managers).
Went out of his way to visit the property and do a check out report when it hadn't been done by the company ...
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Jan 18,2012
Jan 18,2012
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I have been using Ludlow-thompson for over three years now. The initial two years were huge disappointment dealing with Ludlow Thompson. It felt every case, i was dealing with different property managers who did not communicate among each other. The examples of behaviors that i ...
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Tenant Fees
Please see https://www.ludlowthompson.com/resources/pdf/letting-admin-fees-tenant.pdf?20190627 for information on Tenant Fees Last updated at 16/08/2019, 5:12 PM by allAgentsComplaints Procedure
ludlowthompson prides itself on being able to fulfill customer expectations, and meet their needs. Whilst it is always our desire to achieve this, should there be a concern from our client we would always wish to be able to resolve it quickly and be given the opportunity to demonstrate our commitment to quality customer service. In order to do this, and engender an approach within our business of ownership and responsibility by all our team for the service provided to our customers, we apply the following approach to any customer complaint / concern:
1. Please refer all complaints initially to the Department that they relate to. (Lettings/Sales/Management/Accounts). Presenting your complaint directly to the party you have been liaising with.
Whilst we would anticipate that this party will have been able to resolve your issue at this stage, should you not receive a satisfactory response or resolution to your problem:
2. Please refer the complaint to our Customer Services Department. ([email protected]).
Once the complaint is received at Customer Services the matter will be acknowledged and investigated. A full response will be received from the appropriate ludlowthompson representative within 7 working days.
This representative will be a senior member of the team managing the issues on which you have reason to complain.
3. Upon receipt of the response if this is not satisfactory please advise Customer Services and the matter will be referred for review. A full and final response from a ludlowthompson representative will be received within 7 working days.
We would obviously anticipate that no response would leave issues unresolved having been considered to this stage. A 'full and final' response will be advised as such within the detail of the response and will have been provided on behalf of ludlowthompson by an appropriately senior member of the management team to ensure it has been given appropriate review and consideration.
4. However, should this 'full and final' response not be satisfactory please find detailed below the website contacts for each of the following bodies to which ludlowthompson are members. Each will ask you to have ensured you have received a full and final position from us prior to you being able to lodge a complaint with them for review and will guide you on the necessary steps to take.
ARLA (www.arla.co.uk) or NAEA (www.naea.co.uk) or The Property Ombudman (www.tpos.co.uk) . They will then consider the complaint and review the matter.
Last updated at 1:55 PM 06/09/2016 by Cristiana Paraschiv
1. Please refer all complaints initially to the Department that they relate to. (Lettings/Sales/Management/Accounts). Presenting your complaint directly to the party you have been liaising with.
Whilst we would anticipate that this party will have been able to resolve your issue at this stage, should you not receive a satisfactory response or resolution to your problem:
2. Please refer the complaint to our Customer Services Department. ([email protected]).
Once the complaint is received at Customer Services the matter will be acknowledged and investigated. A full response will be received from the appropriate ludlowthompson representative within 7 working days.
This representative will be a senior member of the team managing the issues on which you have reason to complain.
3. Upon receipt of the response if this is not satisfactory please advise Customer Services and the matter will be referred for review. A full and final response from a ludlowthompson representative will be received within 7 working days.
We would obviously anticipate that no response would leave issues unresolved having been considered to this stage. A 'full and final' response will be advised as such within the detail of the response and will have been provided on behalf of ludlowthompson by an appropriately senior member of the management team to ensure it has been given appropriate review and consideration.
4. However, should this 'full and final' response not be satisfactory please find detailed below the website contacts for each of the following bodies to which ludlowthompson are members. Each will ask you to have ensured you have received a full and final position from us prior to you being able to lodge a complaint with them for review and will guide you on the necessary steps to take.
ARLA (www.arla.co.uk) or NAEA (www.naea.co.uk) or The Property Ombudman (www.tpos.co.uk) . They will then consider the complaint and review the matter.
Best Letting Agent in WR4 
Best Letting Agent in Worcester 
