Independent letting & management company specialising in rooms, flats and houses in N13, N14, N21, N9, N18 and surrounding areas. Personal service, competitive fees.



 
Aug 22,2014
Minithumbdown
By: 'mercy'
Aug 22,2014
2 people found
this helpful
they collected rent for my property which they were managing and told me that the tenant was not paying the rent, there is an outstanding rent arrears of over £8k. We spoke to the tenant as due to the arrears decided to put the house on the market and when we informed her she produced receipts signed and stamped by Terence Charles, last payment of over £3k paid to them in May 2014. they have gone into liquidation and set up again in the same premises under a different name, I would like to...
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Oct 26,2013
Minithumbdown
By: 'poster guy'
Oct 26,2013
1 people found
this helpful
I have not been paid for 3 months and have been given no reason. The tenents deposit was NOT in a protected scheme although I paid for it They never get back to your and READ your contract. The clause in there says even if you take over tenancy, they will take a percentage of the money They lettings is NOT a member of the property scheme, although...
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What agent could do to change your mind?
answer the 6 letters posted, pay me my money, explain why edmonton county court through out the case.
Was this helpful? Yes
Aug 06,2012
Minithumbdown
By: 'Unhappy and Annoyed (with Terence Charles)'
Aug 06,2012
1 people found
this helpful
It\'s been four and a half months since I left the property I was renting and my deposit has still not been returned to me. I was told when I returned the keys that I would receive it. However, some time after I\'d left the property I had still not received payment. When I phoned the agency they said a cheque had been sent to me. This would have to be cancelled and a new one sent. A couple of weeks later I did receive a cheque through the post. I paid it into my bank. A few weeks later th...
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What agent could do to change your mind?
Paid me my deposit four months ago.
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Dec 06,2011
Minithumbup
By: 'sunnybud'
Dec 06,2011
2 people found
this helpful
I have been a tenant of terence charles for 4 years and they have always been polite and a pleaseure to deal with. My boiler stopped working twice in my time as a tenant and they had a corgi registered engineer out to me within the same day I reported the problem. Keep up the good work....
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Sep 25,2011
Minithumbdown
By: 'nathbadco'
Sep 25,2011
4 people found
this helpful
terence charles do not pay the bills, fob off us (the tenants) and the utility companies with false information about a landlord that does not exist, the land registry shows they own the property, the electric and gas company have changed the meters for keyed meters, we cannot get the money back from terence charles when we top up, the water company will soon be entering to collect what is owed, i have seeked legal advice and they can take our posessions and belongings, i could come home one day...
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What agent could do to change your mind?
they lie, they put tenants at risk by not paying the utility bills, they do not care about the upkeep or maintenance of the property
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Jul 07,2011
Minithumbdown
By: 'quitschooldontwork'
Jul 07,2011
7 people found
this helpful
my expereicne of dealing with TC has put me off renting property for a long time , The staff are the rudest most obnoxious ignorant and incompasionate i have ever had the displeaseure of being associated with . They are liars and thieves , there maintenac e team are rude and aggressive and have thrown MY OWN property around my flat in a fit of rage and then storming out refusing to carry out the work when asked to provide CORGI certificates when working on the boiler (i have been told by the cou...
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By: nathbado
Jul 07, 2011
i am a tenant in a flatshare, the agent is terence charles, they are un-co-operative, unwilling to deal with any problems around the flat, dont pay the bills, give the utility companies and us (the tenants) false information about the apparent landlord which none of us tenants have seen nor met, i searched the land registry and found that terence charles own the property, they are trying to fob off the utility companies, at the same time they are putting us (the tenants) at risk....
Apr 27,2011
Minithumbdown
By: 'Stargirl'
Apr 27,2011
3 people found
this helpful
Really shoddy service, obnoxious staff, charged for work (twice) that did not get done, managers are as rude as the staff. Would avoid at all costs....
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Apr 15,2011
Minithumbdown
By: 'I'
Apr 15,2011
0 people found
this helpful
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Feb 03,2011
Minithumbdown
By: 'The Equaliser'
Feb 03,2011
6 people found
this helpful
As a managing agent Terence Charles (TC) are completely ineffective. They seem to work in their own interests and not those of the landlord, ie the person paying their monthly management fees. They are shoddy with their rental payment accounting and in fact most times are very, VERY late when passing the rent on to the landlord. My own experience is that out of 18 rental payments, they've been late 15 times, and I class late as over 7 days from the date they received the rent from the tenant. Th...
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About us



Review statistics

From Landlords From Tenants From Vendors From Buyers Other
0 5 1 3 0 0 0 0 0 0

Job vacancies

Please see a list of jobs available

Review Statistics for Foxtons

Valuation and Fee Performance
71 % customers were satisfied with agent's fees 87 % accuracy of agent's valuations

Sales and lettings value statistics
Price range of properties sold by the agent Price range of properties rented by the agent
 
Minimum:83000 Minimum:275
Maximum:2370000 Maximum:12013

Review Summary

 
Total Reviews:764
Total Ratings:770
First Review:24/04/2007
Latest Review:30/04/2015
Overall Review Performance
 
Recommend:518
Disapprove:252
Satisfaction:68 %

 

Individual Services Review Performance
 
From Landlords From Tenants From Vendors From Buyers
 
Recommend:45 Recommend:166 Recommend:190 Recommend:78
Disapprove:38 Disapprove:137 Disapprove:14 Disapprove:5
Satisfaction:55 % Satisfaction:55 % Satisfaction:94 % Satisfaction:94 %

 
Surveys Conveyancing Lettings (Prospect) Sales (Prospect)
 
Recommend:0 Recommend:0 Recommend:21 Recommend:13
Disapprove:0 Disapprove:1 Disapprove:23 Disapprove:30
Satisfaction:- Satisfaction:0 % Satisfaction:48 % Satisfaction:31 %

 
They manage our building They are our factor They manage our estate
 
Recommend:0 Recommend:0 Recommend:0
Disapprove:2 Disapprove:0 Disapprove:0
Satisfaction:0 % Satisfaction:- Satisfaction:-

Agent Fees

Created at 1:00 AM 01/01/1970. Last updated at 1:00 AM 01/01/1970 by


Complaints Procedure

No procedure available.

Awards won by Terence Charles

allAgents gold medal
allAgents gold medal
allAgents gold medal

Individual Branch Awards

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Office 1
70a Aldermans Hill, London N13 4PP
(2)
Office 2
2 Church Street, London N9 9DX
(5)