“I rang up to place an offer on a house ......”
1 Star Review
Jun 19,2014
By:
'Robert2345'
Jun 19,2014
Branch: Leicester, 83 London Road
Services: Sales (Prospective customer)
Would you recommend?: No
Postcode: LE4
Branch: Leicester, 83 London Road
Sales (Prospective customer)
Postcode: LE4
8
people found
this helpful
I rang up to place an offer on a house I'd just viewed and was immediately struck by the attitude problem that the employee (Hardeep) had with me which was not a good first impression. I was told I would get a call back once the vendor had been contacted. Waited 2 days before ringing them back. Hardeep told me she was unable to get hold of the vendor. I then find out from the vendor that the house had been viewed by other people in the meantime and that IPS had contacted them about the viewings but not mentioned my offer and told me to get onto them. So I ring Hardeep again and she was very rude in the way she spoke to me and said she still couldn't get hold of the vendor, moreover, she couldn't access the house computer. I ended the call and rang a few minutes later and got another employee who was extremely helpful and contacted the vendor for me, accessed the house computer and called me back immediately! I was amazed to learn that Hardeep was the manager. Shocking customer service, dragging the estate agent down as I certainly won't be recommending them to anyone.
8
people found
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