“There is no doubt that Foxtons are superb at marketing ......”
2 Star Review
Mar 20,2014
By:
'Jill'
Mar 20,2014
Branch: London, 9 Lee Road
Services: Lettings (as a Landlord)
Would you recommend?: No
Postcode: SE10
Branch: London, 9 Lee Road
Lettings (as a Landlord)
Postcode: SE10
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There is no doubt that Foxtons are superb at marketing properties - I have been very impressed with this aspect of their service - however their practice of collecting rents from tenants and then forwarding them to the landlord, even when the property is not managed by them, is very bad news for the landlord. When my tenant failed to pay (a significant rental amount) I was unable to find out what was happening, or if and when any funds had arrived. The staff in the tenancy department were at best indifferent, at worst downright incompetent. Despite almost daily emails from myself, they never once responded, and when called had little idea of the situation. In the end they kept nearly £30k of my rental money in their account for 3 days rather than pay it over, even though it was already significantly late. And then they made us pay £8 to transfer the funds the same day - unbelievable!
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