“Leasehold flat with significant arrears...”
1 Star Review
Jun 02,2022
By:
'Ancoads Limited'
Jun 02,2022
Branch: Newcastle upon Tyne, 158 West Road
Services: Sales (as a Buyer)
Sold price: £57500
Would you recommend?: No
Postcode: HD2
Branch: Newcastle upon Tyne, 158 West Road
Sales (as a Buyer)
Sold price: £57500
Postcode: HD2
2
people found
this helpful
We bought a leasehold flat from Keith Pattinson Limited and were told that all service charge and ground rent accounts were paid up to date before agreeing to purchase under an ‘auction’ type contract.
Important to note that Keith Pattinson Limited charge £5,000 plus vat when the vendor had elected a ‘no fee’ option!
Compared to other auctioneers / estate agents this is a lot of money!
The day we were due to complete we found out that there were significant arrears on the service charge account, going back nearly 2 years!
We were advised to not complete because if this had caused the freehold owner to take repossession proceedings we would be buying ultimately nothing!!
We explained this to Keith Pattinson Limited.
What proceeded was a nightmare!
We were served with a notice and daily interest charges and we had to jump through a lot of hoops with the freehold owner to understand the present position.
Keith Pattinson Limited did absolutely nothing to help us, aside from tell us that we were bound to complete under the contract we had signed and that we were liable for any arrears! They basically told us to stop contacting them!! A complete contradiction to our correspondence prior to and during the sale process.
Things happen when buying and selling but what you look for in a reliable service provider is a bit of support. Sadly we didn’t get any and despite completing on the sale, it cost us nearly £1000 in extra fees.
When things run smoothly I have no doubt Keith Pattinson Limited are really good to deal with and can’t do enough to help, however if there are issues which may be a little bit complex or difficult, they don’t, and there are other agents out there (for example Pugh auctions) who go the extra mile!
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As previously discussed, we have provided you with the details of the process in order to follow the complaints procedure if you still feel aggrieved.