“I called for a schedule for viewing a home fo......”
1 Star Review
Aug 22,2021
By:
'Marius'
Aug 22,2021
Branch: Stanmore, 845 Honeypot Lane
Services: Lettings (as a Tenant)
Rent PCM: £1300
Would you recommend?: No
Postcode: HA1
Branch: Stanmore, 845 Honeypot Lane
Lettings (as a Tenant)
Rent PCM: £1300
Postcode: HA1
0
people found
this helpful
I called for a schedule for viewing a home for rent. I made the appointment online and by phone and she told me that the earliest was somewhere on Monday, about 5 days after I called. It seemed a bit strange, normally, it doesn't take that long but probably the house was somehow discussed .On the day of the appointment, I was called and told that the house had already been rented.
I believe that when you discuss something serious with a person, the word must be the same, so you do not present any guarantee to customers.
So, I classify it as frivolity, lack of respect for a possible client and lack of interest.
0
people found
this helpful
Was this helpful?
Yes
Thank you for you feedback
We have investigated your complaint. This property came on the market and we had a tremendous response with the first available appointments slots being booked out straight away. The next ones were available on Monday at which time you were booked for. As the property was currently occupied the existing tenant could not give an earlier time slot for the next appointment
At the first block appointment – we found a good long term tenant who the landlord also was happy to accept. Unfortunately this meant their were a number of tenants who were left disappointed.
We sympathise with your situation, but please rest assured that the reason you missed out was just bad timing.
Best Regards,
Oyster Properties Team