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Aug 12,2021
Aug 12,2021
6
people found
this helpful
this helpful
Absolutely horrible experience from start to finish.
I rented a one bedroom flat in Merchant Square (Paddington) for a year and since singing the contract my life has become hell.
I should have realised something was off already at the start when I paid the holding deposit, then the day after I signed the contract and after signing the contract I left home and went for a job interview and on my way to the interview I kept receiving calls and messages from agent Abdala Fuad (from the Shepard's Bush office) telling me I had to transfer the first month of rent and the remaining of the deposit in the next half hour (while I was doing my job interview) or I would have lost the flat to someone else - please note that this was when the contract had already been signed. I quickly ended the job interview as I was fearing being left homeless on short notice.
The day of the check in, Abdala Fuad called me to inform me that the shower in the flat wasn't working at all, he sympathised that the situation was annoying but asked me to make arrangements to shower elsewhere for the first 3 days of the tenancy assuring me that it would have been fixed within 3 days. The shower took indeed 25 days to fix. For 25 days I could not live at the property as there wasn't a working shower, I had to arrange last minute a short term let which was crazy expensive and that to this day still hasn't been refunded to me by Foxtons/the landlord, and I also had to waste several hours every day for almost a month on the phone chasing Foxtons to get the shower fixed.
The property management team is shocking. I have had to deal with Tim, Courtney, Dina, Francisco, Eleanor, Edward and honestly wouldn't be able to pick the worst as they were all absolutely terrible. Appalling customer service.
After the shower was finally fixed, turned out though that Foxtons/the landlord not only didn't want to refund me the crazy cost of the alternative accommodation I had to get, but they also had absolutely no intention to refund me the rent paid for the 25 days the flat was inhabitable. I had to get lawyers involved so that I eventually managed to be compensated.
Furthermore, only a month after the start of the tenancy, cladding replacement works were due to start. Both the landlord and Foxtons were well aware of this as the works had been planned at least a year in advance. They deliberately chose to not disclose this to me while showing me the flat. For 11 months out of 12 of my tenancy I had scaffolding around all the windows, I was told I could not use the balcony (one of the reasons for which I took the flat) which became a building site and I had to pay for storage for my balcony furniture and the worst thing was that there was unbearable noise 6 days a week. It was hell.
Another headache and non-sense was that in the last two months of the tenancy I had several calls a day from dozens of Foxtons agents constantly wanting to show the flat to prospective tenants. I understand that the flat had to be remarketed, however Foxtons cannot expect tenants to be ok with receiving calls non stop from all their agents from all their London offices. Some coordination is urgently needed. My unpaid full time occupation literally became answering calls, messages, emails from Foxtons agents and booking in viewings for my own flat.
Cherry on top after finally moving out I had to call Foxtons everyday for about 20 days to get my deposit back, which was eventually returned to me only after almost 20 days, when the law requires it to be returned within 10 days from the end of the tenancy.
Honestly stay away from Foxtons unless you want your life to become hell!
I rented a one bedroom flat in Merchant Square (Paddington) for a year and since singing the contract my life has become hell.
I should have realised something was off already at the start when I paid the holding deposit, then the day after I signed the contract and after signing the contract I left home and went for a job interview and on my way to the interview I kept receiving calls and messages from agent Abdala Fuad (from the Shepard's Bush office) telling me I had to transfer the first month of rent and the remaining of the deposit in the next half hour (while I was doing my job interview) or I would have lost the flat to someone else - please note that this was when the contract had already been signed. I quickly ended the job interview as I was fearing being left homeless on short notice.
The day of the check in, Abdala Fuad called me to inform me that the shower in the flat wasn't working at all, he sympathised that the situation was annoying but asked me to make arrangements to shower elsewhere for the first 3 days of the tenancy assuring me that it would have been fixed within 3 days. The shower took indeed 25 days to fix. For 25 days I could not live at the property as there wasn't a working shower, I had to arrange last minute a short term let which was crazy expensive and that to this day still hasn't been refunded to me by Foxtons/the landlord, and I also had to waste several hours every day for almost a month on the phone chasing Foxtons to get the shower fixed.
The property management team is shocking. I have had to deal with Tim, Courtney, Dina, Francisco, Eleanor, Edward and honestly wouldn't be able to pick the worst as they were all absolutely terrible. Appalling customer service.
After the shower was finally fixed, turned out though that Foxtons/the landlord not only didn't want to refund me the crazy cost of the alternative accommodation I had to get, but they also had absolutely no intention to refund me the rent paid for the 25 days the flat was inhabitable. I had to get lawyers involved so that I eventually managed to be compensated.
Furthermore, only a month after the start of the tenancy, cladding replacement works were due to start. Both the landlord and Foxtons were well aware of this as the works had been planned at least a year in advance. They deliberately chose to not disclose this to me while showing me the flat. For 11 months out of 12 of my tenancy I had scaffolding around all the windows, I was told I could not use the balcony (one of the reasons for which I took the flat) which became a building site and I had to pay for storage for my balcony furniture and the worst thing was that there was unbearable noise 6 days a week. It was hell.
Another headache and non-sense was that in the last two months of the tenancy I had several calls a day from dozens of Foxtons agents constantly wanting to show the flat to prospective tenants. I understand that the flat had to be remarketed, however Foxtons cannot expect tenants to be ok with receiving calls non stop from all their agents from all their London offices. Some coordination is urgently needed. My unpaid full time occupation literally became answering calls, messages, emails from Foxtons agents and booking in viewings for my own flat.
Cherry on top after finally moving out I had to call Foxtons everyday for about 20 days to get my deposit back, which was eventually returned to me only after almost 20 days, when the law requires it to be returned within 10 days from the end of the tenancy.
Honestly stay away from Foxtons unless you want your life to become hell!
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Aug 19, 2021
Just wanted to chime in that I’ve recently had the same experience with them calling to say that I need to pay some more/sign documents in a very short timeframe despite me having already paid the SECURITY DEPOSIT (which was 5 weeks’ rent), otherwise they will ‘have to’ give the flat to somebody else. They also did not stop advertising the flat on rightmove/zoopla/on their portal. I too thought it was odd and was glad that in the end I was able to pull out to rent from other agencies, and get all monies paid refunded.
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Opening Hours
Address
Foxtons
27-31 Blandford Street
Marylebone,London
Greater London
W1U 3DN
020 7893 6461
Performance statistics
| Services | Valuation Accuracy | Fees Satisfaction | Min Price of property reviewed | Max Price of property reviewed |
|---|---|---|---|---|
| Sales | 100% | 100% | £0 | £0 |
Review statistics
| From Landlords | From Tenants | From Vendors | From Buyers | Other | |||||
|---|---|---|---|---|---|---|---|---|---|
| 2 | 0 | 3 | 7 | 0 | 0 | 1 | 0 | 0 | 2 |
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Feb 10,2024
Feb 10,2024
1
people found
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The worst experience I have had while renting in London in the past 8 years. Foxtons rented out an apartment with no working heating and never did anything to resolve the matter. They as well as the landlord were aware of this issue beforehand and failed ...
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Apr 28, 2024
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I have had the same experience, I kept up my payments and terms of the the tenancy for foxtins and the landlord to breach there’s, no heating 11 months and excess draughts, property manager Jan Taylor said ‘well you didn’t need heating in the summer’. She wouldn’t attend the flat - she judged every problem on her own home, not taking into account London apartments don’t have gas, don’t have radiators, don’t have normal windows, she was too lazy to come rounding 2 and half years. ...
Aug 31,2023
Aug 31,2023
0
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Pathetic experience with Harriett. Worst agent ever. So unhelpful, aggressive, rude. Worst delivery of apartment, worst agent. Such bad attitude by Harriett Murphy....
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Jul 18,2023
Jul 18,2023
2
people found
this helpful
this helpful
Horrible experience! Rented a very expensive furnished rental in Chelsea with agent (David), based in Marylabone office. He was arrogant with a major attitude. The flat which was supposed to have working Internet (part of my rental agreement) did not work the entire time! This ...
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Apr 20,2023
Apr 20,2023
1
people found
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The system wouldn't allow me to give no stars, so here's 1. Harriet is an absolute displeasure to be around, let alone work with. Her attitude and sense of entitlement makes it impossible for one to even have a desire to communicate with. She is rude, ...
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Aug 12,2021
Aug 12,2021
6
people found
this helpful
this helpful
Absolutely horrible experience from start to finish.
I rented a one bedroom flat in Merchant Square (Paddington) for a year and since singing the contract my life has become hell.
I should have realised something was off already at the start when I paid the ...
read full review
read full review
Was this helpful?
Yes
Yes
Aug 19, 2021
View all comments
(1)
Just wanted to chime in that I’ve recently had the same experience with them calling to say that I need to pay some more/sign documents in a very short timeframe despite me having already paid the SECURITY DEPOSIT (which was 5 weeks’ rent), otherwise they will ‘have to’ give the flat to somebody else. They also did not stop advertising the flat on rightmove/zoopla/on their portal. I too thought it was odd and was glad that in the end I was able to pull out to rent from other agencies, an ...
May 26,2021
May 26,2021
3
people found
this helpful
this helpful
The agent was unbelievably rude, telling me that he doesn't want to "waste his time" by showing me a property I told him multiple times that I am interested in. He said excuses like "it has no electricity", which is obviously a lie. When I ...
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Jan 20,2021
Jan 20,2021
0
people found
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I am a landlord and have been renting my flat in Mayfair through Foxtons for a number of years now, on and off. I can recommend them in so far as they have consistently achieved the asking price, and the flat has rarely been left ...
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Jan 20,2021
Jan 20,2021
3
people found
this helpful
this helpful
Unfortunately, I have had a very negative experience with Foxtons in my recent move.
They sent me a failed reference checks and had me contact two of my previous landlords to see what was happening, when actually the Reference checking Agency had not even talked ...
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Oct 04,2016
Oct 04,2016
2
people found
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this helpful
Absolutely worst service I have ever received from an estate agent. Unhelpful, slow, arrogant and incompetent. Fell victim of their own success - avoid at all costs.
Tried to rent out my flat with them. Took two weeks to respond to email asking to market ...
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Dec 19,2014
Dec 19,2014
0
people found
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I dealt with both Fiona in the Marylebone office and her colleague Hannah from the Park Lane office, over a period of 3 weeks as I organised to relocate from Central Scotland to London, and thoroughly enjoyed the experience, Both staff were friendly, accommodating, enthusiastic and ...
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Comment on agent fees
Very good value for money - nobody likes spending money, particularly at this time of year, but it's completely worth it for this service.
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Oct 09,2014
Oct 09,2014
1
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In a word, rude.
The agent was, as expected, friendly and eager to help.
Talking to his manager though, I've realized that I don't want to spend a day being tied to this agency, yet alone for a 2 year contract. I can get my professional ...
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What agent could do to change your mind?
Exercise basic courtesy.Attached Filesnbsp;
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Aug 19,2014
Aug 19,2014
0
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I knew Rob Hockedy from last year when we were looking for a flat for our son who is studying in London. This year we needed another flat because he was moving out of the first one. It took only one email to have Rob ...
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Dec 16,2013
Dec 16,2013
0
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This is just to put on record that my wife & I are delighted with the way Foxtons have dealt with us, in particular we single out Harriet Mawle who has gone out of her way to take care of us, she should be congratulated....
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Jun 11,2012
Jun 11,2012
0
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Prior to contacting Foxtons, my opinion of estate agents was beneath rating. My experience of Foxtons has caused me to completely re-think my use of agents. The Foxtons website contains properties that exist, and are described accurately and realistically. The availability for viewing these properties ...
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Dec 06,2011
Dec 06,2011
0
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I found the lettings manager Michael Knowles and his team at Foxtons Marylebone to be highly professional, efficient and courteous. They found me an excellent tenant immediately and everything was arranged in a timely and co-ordinated manner with a minimum of fuss....
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Last updated at 2:59 PM 30/06/2017 by daisy
