0% lettings valuation accuracy
33% lettings fee satisfaction
Jan 23,2013
Jan 23,2013
4
people found
this helpful
this helpful
A catalogue of errors from a large lettings agent - who should have procedures in place to be an efficient agent for the tenant (the tenant provides the money to drive their business).
- Slow to respond to repairs in the property (washing machine, boiler, fridge / freezer, decorating (Upstairs flat flooded))
- Charged unlawful (in Scotland) reference fees. Took 2 months to refund these
- Check out they showed their true colours as only looking out for themselves. We were charged some money from the deposit (tenants money until agreed with the landlord that they can use it)
1. Initially just a basic breakdown of how my money was spent.
2. Took 6 weeks to provide receipts for the work done
3. Receipt for decorating didn't have company details from painters - could have been knocked up on a word processor in 5 minutes... and countrywide saw nothing wrong with that. £150 and just a 'received with thanks'. Inadequet
4. charge for carpet cleaning added when the carpet (rug) was replaced
5. Charge for a 'once over' kitchen clean was £120 because "This is the typical amount charged". Landlord cleaned the kitchen herself taking 4 hours - countrywide see no problem with her charging £30 an hour to wipe down the work surfaces. They advised the tenant to charge this amount
Will I use them again? Not if I can help it
- Slow to respond to repairs in the property (washing machine, boiler, fridge / freezer, decorating (Upstairs flat flooded))
- Charged unlawful (in Scotland) reference fees. Took 2 months to refund these
- Check out they showed their true colours as only looking out for themselves. We were charged some money from the deposit (tenants money until agreed with the landlord that they can use it)
1. Initially just a basic breakdown of how my money was spent.
2. Took 6 weeks to provide receipts for the work done
3. Receipt for decorating didn't have company details from painters - could have been knocked up on a word processor in 5 minutes... and countrywide saw nothing wrong with that. £150 and just a 'received with thanks'. Inadequet
4. charge for carpet cleaning added when the carpet (rug) was replaced
5. Charge for a 'once over' kitchen clean was £120 because "This is the typical amount charged". Landlord cleaned the kitchen herself taking 4 hours - countrywide see no problem with her charging £30 an hour to wipe down the work surfaces. They advised the tenant to charge this amount
Will I use them again? Not if I can help it
What agent could do to change your mind?
1. Realise the law with the reference fees instead of charging them and hoping no one would have noticed 2. Provide proper receipts for work done on tenants behalf in a timely manner 3. charges for cleaning should be realistic. ‚£10 an hour and no more 4. honesty in their communications (It took 5 or 6 e-mails before they admitted the landlord cleaned the kitchen)Attached Filesnbsp;
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Latest Reviews
11th Dec 2015
reviewed by 'Lisa'
19th Dec 2014
reviewed by 'Gaelle'
10th Sep 2014
reviewed by 'Ade'
Opening Hours
Address
Countrywide Residential Lettings
42 High Street
Esher,Esher
Greater London
KT10 9Q
01372 466110
Performance statistics
| Services | Valuation Accuracy | Fees Satisfaction | Min Price of property reviewed | Max Price of property reviewed |
|---|---|---|---|---|
| Lettings | 0% | 33% | £1,375 | £3,000 |
Review statistics
| From Landlords | From Tenants | From Vendors | From Buyers | Other | |||||
|---|---|---|---|---|---|---|---|---|---|
| 0 | 0 | 2 | 1 | 0 | 0 | 0 | 0 | 0 | 0 |
Areas covered
Services offered
- Sales
- Lettings
- Block Management
- Surveys
- Conveyancing
- Mortgage Advice
- Home Builder
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Dec 11,2015
Dec 11,2015
0
people found
this helpful
this helpful
Victoria was super helpful from beginning to end in all dealings leading to the rental property I now live in. She always let me know updates as things progressed, I didn't have to chase her up for things as most other agents I've dealt with ...
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Comment on agent fees
The only part I have been dissatisfied with are the fees which I believe to be extortionate. I have never paid such high fees and even had them reduced slightly after complaining. They are by far the highest fees I have ever paid or heard of.
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Dec 19,2014
Dec 19,2014
0
people found
this helpful
this helpful
Thanks to Donna Paraskeva, Liani Mannifield and Victoria Hanlon we have managed to find the perfect house for us to rent. I was impressed by their professionalism, reactivity and willingness to support us eventhough we were only potential tenants. Donna and Liani were very efficient ...
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Sep 10,2014
Sep 10,2014
1
people found
this helpful
this helpful
We started renting a property that before we even stepped foot in the place had a leaking roof, dodgy electrics in a toilet, an unsafe fireplace. We are professional people who pride ourself on our home and had only had to rent while we did ...
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What agent could do to change your mind?
Awful. Almost operating illegally from my experience.Attached Filesnbsp;
Comment on agent fees
dreadfulAttachments
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No fees information available
Kindly note that legally, letting agents need to publish information about their tenancy fees, government-approved redress schemes and client money protection schemes on their website and on third party websites (on which agents are listed). For properties to lease/rent in England, agents need to keep this information up to date and precise on allAgents or specify within the property description.
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