“This was a 5-star review, because we were asked to ......”
1 Star Review
Sep 28,2020
By:
'chris'
Sep 28,2020
Branch: London, 175 Putney High Street
Services: Lettings (as a Tenant)
Rent PCM: £1450
Would you recommend?: No
Postcode: SW19
Branch: London, 175 Putney High Street
Lettings (as a Tenant)
Rent PCM: £1450
Postcode: SW19
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people found
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This was a 5-star review, because we were asked to make one before we moved into the flat. This also explains why there are so many five-star reviews of Foxtons, and of *removed agent name.
Agent: removed due to threats (Putney office)
Property Manager: removed due to threats (head office)
This is going to be a long post.
Foxtons are renting us a flat with a bedroom floor so rotten our bed's leg BROKE THROUGH THE FLOOR. We have BLACK MOULD covering the floor under the carpet and visual on the panels and windows, making us very sick with bloody noses, scratchy throats and headaches. Foxtons have had a month to fix this but have done nothing, despite it being their responsibility. They have also made it clear that we are not their costumer, but their costumers' tenants. They won't fix the issue, despite it being in clear violation with UK health regulations and they won't give us advice on how to deal with it. We have now put The Environmental Health Department on the case and they were APPALLED by the state of the flat. All this meaning we are forced into a situation by Foxtons where we have to spend time and money on court proceedings, because they are unwilling to take action. DO NOT LET FROM THEM.
Other issues and breaches of contract:
- First day we come into flat the lounge is flooded and flat smells of mould (separate issue to the one mentioned above).
- Broken tiles in the bathroom. Rotten wood behind them.
- Very bad communication from Foxtons about everything.
- Rodent infestation they will not sort out (we have been given 20GBP to buy traps and they want us to clean out rodent droppings endangering our health for an issue that should have been resolved before we moved in).
- Ceiling lights flickering since we moved in. According to Environmental Health department it can be a fire hazard.
- Lied to us about issues with flat before we moved in (said there were no pests in the flat and no other issues. We have also found a bottle of poison for flees and mites).
- Rotten windows, which are broken and have drafts coming through them. We have been severely hurt from opening them.
- Flat wasn't professionally cleaned as stated in our contract.
- Many appliances not working.
- FOXTONS GAVE OUR KEYS OUT TO BUILDER WITHOUT OUR CONSENT OR KNOWLEDGE!
- Ignoring our emails.
- A lot of bulky trash in the flat.
The first issue on the list: We get the keys and go to the flat. It smells foul when we enter. Turns out there has been GUSHING water from the ceiling in the flat for probably a week. Foxtons tell us to put some buckets up and they will deal with it later in the week. After seeing the posted video, they realized the severity of the issue. They sent out a contractor, who gave up and called the fire brigade. The fire brigade came by that evening, and after seeing the severity of the issue, also gave up, shut off electricity and left.
We had no electricity for 3 days. It took +2 weeks to get the mouldy carpet out, 3 weeks to paint, and we had many fights to get this done. The lights are still not fixed, and we currently have empty holes in the ceiling where they should be. We had to sort everything out ourselves, doing our Property Manager's job for him. Furthermore, we were instructed to leave windows wide open (or at least the ones that could open) as well as the door to the room, so it could "air out" because they were too cheap to buy a dehumidifier to dry the room. All of this with a soaking wet mouldy smelling carpet. This made the flat freezing cold and spread moisture throughout the rest of the flat. This was in October. Not a time where you would usually have the windows open 24/7. There is no chance that a room is going to dry if you leave a soaked wall to wall carpet in there, especially this time of year. We also learned that Foxtons were aware of the issue before we moved in.
I really hope that this will help You and keep You away from renting from Foxtons. For us it is too late
Update: we have given up and are moving out after 1 year. They started fixing it after half a year but other problems and bad behavior started piling up not long after.
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