“16 months to get our deposit back...”
1 Star Review
Oct 14,2019
By:
'Fiona'
Oct 14,2019
Branch: London, 5 Clapham Common South Side
Services: Lettings (as a Tenant)
Rent PCM: £1600
Would you recommend?: No
Postcode: SW4
Branch: London, 5 Clapham Common South Side
Lettings (as a Tenant)
Rent PCM: £1600
Postcode: SW4
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Dealing with Portico was a terrible experience all around. During our tenancy, they were always extremely unhelpful, slow to respond, and our point of contact seem to change every month. One example is that our entrance door (the one leading to the flat, not the one on the street) was broken and it took them 6 months to repair it. They only got around to making the repair when we said we would make them ourselves and take the cost out of our rent.
But the worst was when we moved out and tried to get our deposit back. It took them about one month to get the results of the check out and confirm that everything was okay. Then it took them another 8 months to get approval from the landlord (apparently they were always "unreachable"). And finally an extra 7 months to deal with the deposit holding intermediary. And they only finally started putting efforts into getting our deposit back when we opened a court case against them.
I would advice anyone to avoid having to deal with them.
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