“The WORST letting agents!!...”
1 Star Review
Nov 27,2018
By:
'Fed'
Nov 27,2018
Branch: Nottingham, 47 High Road
Services: Lettings (as a Tenant)
Rent PCM: £525
Would you recommend?: No
Postcode: NG2
Branch: Nottingham, 47 High Road
Lettings (as a Tenant)
Rent PCM: £525
Postcode: NG2
2
people found
this helpful
Lived in a rental property where we had numerous issues with flooded kitchens, damp, no functioning fire alarms and an unsealed boiler. All problems reported to Saints immediately but they clearly did not want to spend any money on upkeep of the property. When we left the property they continued to take rent payments for another two months and it has taken 3 and a half months for them to refund this excess and our deposit. Each time we contacted them 'it will be sorted tomorrow' only for them to hide from their emails for the following fortnight.
Comment on agent fees
Attempted to withhold money for made up charges
2
people found
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Thanks for the message...I'm unsure of the exact details as I cant see any details on the review.
I just wanted to clear a few things up as we have to stick up for ourselves on things like this and also admit when we are in the wrong and offer a solution. In this case I think you have your points completely wrong and Im afraid I have to clear them up so that anybody reading this can understand.
Firstly, we don't spend any money on maintenance,....we get the best quotes we can and arrange the maintnnce when a landlord has agreed a quote, but it is the landlords decision. Its a problem we face a lot as people don't understand why we wont just get work done....but its illegal for us to spend a landlords money!
Secondly, we cannot take any money from your account. You set up a Standing order at the start of the tenancy, and the only way to cancel that standing order is for you to cancel...we have zero control over it and couldn't cancel it if we wanted to.
I hope this makes sense, and I want to wish you all the best for the future!
Ross