“Alex has been very professional with the evic......”
5 Star Review
Apr 19,2023
By:
'Deb'
Apr 19,2023
Services: Lettings (as a Landlord)
Would you recommend?: Yes
Postcode: ST3
Lettings (as a Landlord)
Postcode: ST3
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Alex has been very professional with the eviction of our past tenant, he is now in the process of getting us our new tenants, extremely thorough in everything he has done for us, very happy, thank you Alex...
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“Reeds Rains Hanley Branch Letting Agency ......”
5 Star Review
Dec 21,2022
By:
'Sharon'
Dec 21,2022
Services: Lettings (as a Landlord)
Would you recommend?: Yes
Postcode: ST1
Lettings (as a Landlord)
Postcode: ST1
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Reeds Rains Hankey Branch Letting Agency
I worked with Alex Dale (Lettings manager) and Sophie Halden (Sales and Lettings Negotiator) between earthly October- 2nd December 2022 to secure a lovely young couple as my new tenants
In total
16 prospective tenants viewed
There were 7 applicants
AND
A ...
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“My experience with Reeds has been fantastic. ......”
5 Star Review
Oct 23,2021
By:
'Asmah'
Oct 23,2021
Services: Sales (as a Vendor)
Sold price: £83500
Would you recommend?: Yes
Postcode: ST1
Sales (as a Vendor)
Sold price: £83500
Postcode: ST1
0
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My experience with Reeds has been fantastic. Within a few weeks of my property been up for sale it got sold and had no problems with the sale. Tom and the team have been brilliant throughout the whole sale. I highly recommend reeds rains and ...
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“Hanley branch never answer the phone so how d......”
1 Star Review
Oct 04,2021
By:
'Karen'
Oct 04,2021
Services: Sales (Prospective customer)
Would you recommend?: No
Postcode: ST1
Sales (Prospective customer)
Postcode: ST1
0
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Hanley branch never answer the phone so how do you expect to sell your house with them? Lucky other agent are more prompt...
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“Awful awful service, I called at the beginnin......”
1 Star Review
Aug 06,2021
By:
'Imran'
Aug 06,2021
Services: Sales (Prospective customer)
Would you recommend?: No
Postcode: ST1
Sales (Prospective customer)
Postcode: ST1
0
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Awful awful service, I called at the beginning of the week for a valuation having a chat with a guy soon as he established I wasn't marketing my house straight away he said he would call me back to arrange an appointment & I am still ...
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“Thank you to Tom at Reeds Rains Hanley for se......”
5 Star Review
Jul 02,2021
By:
'Tony'
Jul 02,2021
Services: Sales (as a Vendor)
Would you recommend?: Yes
Postcode: ST2
Sales (as a Vendor)
Postcode: ST2
0
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Thank you to Tom at Reeds Rains Hanley for selling my property in just four days on the market, after being let down by another estate agent for five weeks with them and hardly any interest .
If I ever decide to move again I wouldn’...
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“I had Tom the manager as my agent he came acr......”
1 Star Review
Jul 01,2021
By:
'Anonymous'
Jul 01,2021
Services: Lettings (as a Tenant)
Would you recommend?: No
Postcode: ST5
Lettings (as a Tenant)
Postcode: ST5
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I had Tom the manager as my agent he came across extremely arrogant, very pushy and he thinks he’s the only agent which does block viewings to get best price this has been going on for years probably before he was appointed....
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“They dont care about the vendor and buyers...”
1 Star Review
Apr 15,2021
By:
'Bel'
Apr 15,2021
Services: Sales (Prospective customer)
Would you recommend?: No
Postcode: ST2
Sales (Prospective customer)
Postcode: ST2
0
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was sure he wanted to buy a house at 11 Tilbrook Close Bentilee Stoke-on-Trent ST2. I've been calling the agency for 3 days, nobody even picked up the phone for 80 calls! Today some very rude lady kindly pick up my call number 19! , ( also sent an email saying ...
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“AVOID AVOID AVOID!!!!!...”
1 Star Review
Jan 25,2021
By:
'Emma'
Jan 25,2021
Services: Sales (as a Buyer)
Would you recommend?: No
Postcode: ST7
Sales (as a Buyer)
Postcode: ST7
0
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We recently brought a property from reeds rains. Shocking customer service!!! The person we bought the house from didn't know we were completing on the day..... Which left furniture left in the lounge and garage, which made it difficult for us to move in.. The ...
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“Tenant Finder service...”
5 Star Review
Jun 16,2019
By:
'AM'
Jun 16,2019
Services: Lettings (as a Landlord)
Rent PCM: £435
Would you recommend?: Yes
Postcode: ST1
Lettings (as a Landlord)
Rent PCM: £435
Postcode: ST1
0
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Excellent service. Good communication always responded promptly to emails and queries. New tenant found quickly and without issue. Highly recommended and would use again....
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Comment on agent fees
Pleased with fee charged for this service.
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3 Star Review
Jun 14,2018
By:
'M&L'
Jun 14,2018
Services: Lettings (as a Landlord)
Would you recommend?: No
Postcode: ST9
Lettings (as a Landlord)
Postcode: ST9
0
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Abi and Carla in Hanley are very friendly and polite and do their best against all odds, but are not given full rein. The management and finance sections, which are not based in Hanley, do not have a clue. Abi and Carla know how to ...
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Comment on agent fees
Good
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5 Star Review
Jun 10,2018
By:
'Farah'
Jun 10,2018
Services: Lettings (as a Landlord)
Rent PCM: £1600
Would you recommend?: Yes
Postcode: ST1
Lettings (as a Landlord)
Rent PCM: £1600
Postcode: ST1
0
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Abigail is always professional and helpful. She gets back to you when she says she will and works tirelessly to give a fantastic customer experience....
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Comment on agent fees
Ok
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1 Star Review
Apr 13,2018
By:
'Mr'
Apr 13,2018
Services: Lettings (as a Landlord)
Would you recommend?: Yes
Postcode: ST2
Lettings (as a Landlord)
Postcode: ST2
0
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Easy to explained very professional and made the whole experience satisfying for renting and selling my property will very highly recommend this person to anyone...
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Comment on agent fees
Good
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“I called on the off chance that I might speak ......”
5 Star Review
Mar 02,2018
By:
'Rachel'
Mar 02,2018
Services: Lettings (as a Landlord)
Rent PCM: £1100
Would you recommend?: Yes
Postcode: ST2
Lettings (as a Landlord)
Rent PCM: £1100
Postcode: ST2
0
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I called on the off chance that I might speak to someone that same day and enter 'Abbi'. Abbi just 'got' what I needed. I had 1 meeting with her and she understood the type of people that I wanted and provided me with a 'no ...
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Comment on agent fees
Very reasonable for a no hassle full management package.
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“I have used this branch for the last year and ......”
4 Star Review
Feb 16,2018
By:
'Cheryl'
Feb 16,2018
Services: Lettings (as a Landlord)
Rent PCM: £1440
Would you recommend?: Yes
Postcode: ST4
Lettings (as a Landlord)
Rent PCM: £1440
Postcode: ST4
0
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I have used this branch for the last year and found all the staff to be very helpful and polite. They are very professional. I was impressed with Lee when I first used them. Due to his warm and friendly nature I developed a good ...
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Comment on agent fees
Their fee is in line with a lot of the other letting agents in the area.
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“We have dealt mostly with Abbey at this agency with ......”
5 Star Review
Dec 09,2017
By:
'Roger'
Dec 09,2017
Services: Lettings (as a Landlord)
Would you recommend?: Yes
Postcode: ST1
Lettings (as a Landlord)
Postcode: ST1
0
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We have dealt mostly with Abbey at this agency with regard to our rental property and have always been more than satisfied with the results, finding tenants, keeping us informed, and following up our requests when any action needed....
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Comment on agent fees
Reasonable
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“I have used Reeds Rains Hanley to advertise my property ......”
5 Star Review
Sep 29,2017
By:
'Clare'
Sep 29,2017
Services: Lettings (as a Landlord)
Rent PCM: £445
Would you recommend?: Yes
Postcode: ST4
Lettings (as a Landlord)
Rent PCM: £445
Postcode: ST4
0
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I have used Reeds Rains Hanley to advertise my property to let for the last 17 months. They found me a tenant quickly, dealt with routine visits and were on hand when I had any any queries.
I feel the service they have delivered has been ...
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Comment on agent fees
I feel the fees quoted are in line with most other agents.
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“I am disgusted with the service that I am paying ......”
1 Star Review
Apr 19,2017
By:
'Kim'
Apr 19,2017
Services: Sales (as a Vendor)
Sold price: £95000
Would you recommend?: No
Postcode: ST2
Sales (as a Vendor)
Sold price: £95000
Postcode: ST2
2
people found
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I am disgusted with the service that I am paying over 2k for from this estate agents. They dont call you back and when you call them they dont answer unless you withhold your number. They tell all parties involved what they want to hear ...
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Comment on agent fees
Fees are very expensive and the service is extremely poor
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“Awful tactics - potential buyer on a property messing you ......”
1 Star Review
Jan 19,2017
By:
'Mr'
Jan 19,2017
Services: Sales (Prospective customer)
Sold price: £160000
Would you recommend?: No
Postcode: ST1
Sales (Prospective customer)
Sold price: £160000
Postcode: ST1
2
people found
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Awful tactics - potential buyer on a property messing you about. Trying to force you to come in to meet "their" mortgage advisor for a mortgage agreement in principle. In their eyes no other lender can provide a satisfactory AIP. I showed a valid AIP ...
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Comment on agent fees
Not applicable
2
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“I have recently sold my property with Reeds Rains and ......”
5 Star Review
Feb 29,2016
By:
'Lynn'
Feb 29,2016
Services: Sales (as a Vendor)
Sold price: £165000
Would you recommend?: Yes
Postcode: ST2
Sales (as a Vendor)
Sold price: £165000
Postcode: ST2
0
people found
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I have recently sold my property with Reeds Rains and they have completely exceeded my expectations. Right from the beginning I have found the new team to be professional, efficient and honest. They sold my property in just over 2 weeks it went online and negotiated ...
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Comment on agent fees
The fees were more than some other agents but the money they agreed for the house exceeded what I thought so overall better.
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“We had a very dissatisfactory experience with this unprofessional agent, ......”
1 Star Review
Jan 29,2016
By:
'Sam'
Jan 29,2016
Services: Sales (as a Vendor)
Would you recommend?: No
Postcode: ST1
Sales (as a Vendor)
Postcode: ST1
5
people found
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We had a very dissatisfactory experience with this unprofessional agent, including: not calling us back, poor communication, repeatedly not showing up for viewings, presenting themselves very badly at viewings, not listing the property online, removing the property from right move without telling us, repeatedly not ...
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Comment on agent fees
Very expensive compared to other options. The service definitely does not warrant their high prices when there are cheaper and yet better options available in the local area.
5
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“Everything has been managed smoothly and effectively and there have ......”
5 Star Review
Apr 30,2015
By:
'Imran'
Apr 30,2015
Services: Lettings (as a Landlord)
Rent PCM: £550
Would you recommend?: Yes
Postcode: ST6
Lettings (as a Landlord)
Rent PCM: £550
Postcode: ST6
0
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Everything has been managed smoothly and effectively and there have been no problems and Andrea has always responded quickly and sorted out any issues to a satisfactory conclusion....
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Comment on agent fees
They slightly undervalued the monthly rent but had no problems marketing the property for the rent that was desired. Fees were reasonable and in line with my expectations.
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“She provides a quick turn-around when brokering tenant and landlord ......”
5 Star Review
Apr 09,2015
By:
'Mr'
Apr 09,2015
Services: Lettings (as a Landlord)
Rent PCM: £385
Would you recommend?: Yes
Postcode: ST1
Lettings (as a Landlord)
Rent PCM: £385
Postcode: ST1
0
people found
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She provides a quick turn-around when brokering tenant and landlord property maintenance issues. She is also concise and forthright with all email and telephone correspondence. Highly recommended....
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“Reeds Rains are terrible estate agents, all they are interested ......”
1 Star Review
Jun 18,2014
By:
'sharon'
Jun 18,2014
Services: Sales (Prospective customer)
Sold price: £109000
Would you recommend?: No
Postcode: ST2
Sales (Prospective customer)
Sold price: £109000
Postcode: ST2
3
people found
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Reeds Rains are terrible estate agents, all they are interested in are the prospective sales once you have signed on the dotted line they don't want to know. We signed up for a tender agreement and paid up front big mistake. I have telephoned several ...
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What agent could do to change your mind?
Do their job and keep us informed about what's going on
Do their job and inform prospective buyers what's going on
Do their job and show buyers around and remember what id told them about the property (where the boiler was and the electric box)
Basically do what id paid them to do
Attached Filesnbsp;
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“Andrea was very helpfull in organising some end of tax ......”
5 Star Review
Apr 14,2014
By:
'Dee'
Apr 14,2014
Services: Lettings (as a Landlord)
Would you recommend?: Yes
Postcode: ST6
Lettings (as a Landlord)
Postcode: ST6
0
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Andrea was very helpfull in organising some end of tax year info required by my accountants in a specific format for submission to the Inland Revenue for audit purposes.After some initial difficulties she was able to grasp the urgency of the situation and to ...
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“Yesterday I called Tabatha regarding a leak in my boiler, ......”
5 Star Review
Mar 13,2014
By:
'rosina'
Mar 13,2014
Services: Lettings (as a Tenant)
Would you recommend?: Yes
Postcode: ST1
Lettings (as a Tenant)
Postcode: ST1
2
people found
this helpful
Yesterday I called Tabatha regarding a leak in my boiler, an d she passed that to Helen who called me immediately to talk about the problem and to solve it.
At this time, today , the problem is solved
So i can say that they are ...
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