“I got an offer accepted for a house in Leicester ......”
1 Star Review
Nov 29,2016
By:
'DrB'
Nov 29,2016
Branch: Leicester, 34-36 Granby Street
Services: Sales (Prospective customer)
Would you recommend?: No
Postcode: LE2
Branch: Leicester, 34-36 Granby Street
Sales (Prospective customer)
Postcode: LE2
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I got an offer accepted for a house in Leicester marketed by the Haarts Granby office. Shortly after this the house was vandalized in that some windows got broken, probably due to the fact that the house was unoccupied for a considerable period. After approximately 7 weeks of waiting for the windows to get fixed, which did not happen, I decided to withdraw my offer. While I sympathize with the house owner for having to chase the insurer to get the windows fixed etc., what really pushed me to make this decision was a complete lack of communication from Haart on this process. Essentially, if I did not call Haart to inquire about the progress the house owner was making in dealing with the insurer, I would never hear from them, sometimes for 10 days at a time (on numerous occasions). Needless to say, the lack of care has caused Haart to loose a buyer and I feel I lost a lot of time time dealing with this estate agent. Extremely poor customer service.
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