“I am one person in a group of students attempting ......”
1 Star Review
Aug 09,2016
By:
'Exeter'
Aug 09,2016
Branch: Exeter, 48 North Street
Services: Lettings (as a Tenant)
Would you recommend?: No
Postcode: EX4
Branch: Exeter, 48 North Street
Lettings (as a Tenant)
Postcode: EX4
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people found
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I am one person in a group of students attempting to rent a property from Yourmove. Attempting is the right word because we have had to do all of the work. The level of disorganisation is embarrassing. We haven't had a single email from the company despite paying over £1200 in agent fees. I am frankly furious that, months after organising to rent the property, we haven't received a single email or phone call. We have initiated every point of contact. We were forced to fill out immense and cubersome guarantor forms, which a seperate company administered, by the way their spelling and grammar was below what I would expect of a child. Despite having jumped through every hoop they have still failed to make contact with the guarantors or send us any information regarding the property what soever. I am disgusted. As far as I can tell they have done no work at all, the guarantors have had to call them for the privilege of giving out personal information, then had to drive miles to the nearest branch to sign forms which have not been explained.
Comment on agent fees
The agent fees were ‚£240 each, for 5 people. And we've had literally zero service. I cannot explain how much off a rip off this was.
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