100% sales valuation accuracy
100% sales fee satisfaction
50% lettings valuation accuracy
0% lettings fee satisfaction
Dec 16,2014
Dec 16,2014
2
people found
this helpful
this helpful
I'm not a big player in the rental market ¢â‚¬â€œ I have several properties but I'm gradually taking them away from Simpsons; they charge a high price for a very low service. Their lettings staff is inadequately trained and out of their depth when confronted with anything beyond the simple. When challenged about anything they say they frequently make-up responses and then can't remember what they've said. Their oversight of property is abysmal ¢â‚¬â€œ a report by a tenant is rarely questioned but merely passed on as a fact (its often wrong, inadequate or incomplete), this despite their own caution that tenants frequently misrepresent matters to their own advantage ¢â‚¬â€œ I've never known them visit or challenge a reported problem even when common-sense suggests they should do so.
They frequently cite external organisations as an authority supporting what they say ¢â‚¬â€œ this a blatant fallacy of argument ¢â‚¬â€œ everything they say needs to examined and questioned.
They don't always respond to communications; if they do respond it's by phone and there's no record of what is said unless you make your own ¢â‚¬â€œ and this is advisable for your own protection.
They frequently act unilaterally without any reference to the Client, this is OK in a professional organisation with experience, ability, PII cover and in whom you have confidence; not so in Simpson's case where experience and ability is evidently deficient ¢â‚¬â€œ I haven't checked their PII cover yet, my confidence in their ability has gone.
Please be warned, this business says a lot and handles the ordinary stuff OK but can quickly get out of its depth. It appears that there is very little proactive monitoring and control of traditional work-practices exercised by senior staff/line managers; even reactive management appears to be ineffective.
The business is clearly geared towards maximising turnover whilst quality of service may be a professed issue it clearly comes a poor second.
In my humble opinion only use these Agents if you're happy to do a lot of chasing and follow up work yourself and pay a high fee for the privilege of doing so - expect it, you will not be disappointed, Simpsons will not let you down in this regard.
They frequently cite external organisations as an authority supporting what they say ¢â‚¬â€œ this a blatant fallacy of argument ¢â‚¬â€œ everything they say needs to examined and questioned.
They don't always respond to communications; if they do respond it's by phone and there's no record of what is said unless you make your own ¢â‚¬â€œ and this is advisable for your own protection.
They frequently act unilaterally without any reference to the Client, this is OK in a professional organisation with experience, ability, PII cover and in whom you have confidence; not so in Simpson's case where experience and ability is evidently deficient ¢â‚¬â€œ I haven't checked their PII cover yet, my confidence in their ability has gone.
Please be warned, this business says a lot and handles the ordinary stuff OK but can quickly get out of its depth. It appears that there is very little proactive monitoring and control of traditional work-practices exercised by senior staff/line managers; even reactive management appears to be ineffective.
The business is clearly geared towards maximising turnover whilst quality of service may be a professed issue it clearly comes a poor second.
In my humble opinion only use these Agents if you're happy to do a lot of chasing and follow up work yourself and pay a high fee for the privilege of doing so - expect it, you will not be disappointed, Simpsons will not let you down in this regard.
What agent could do to change your mind?
Provide an honest and comprehensive service instead of the shortcuts and neglect offered.Attached Filesnbsp;
Comment on agent fees
The fees would be OK if the actual service was up to the mark. Little failings that staff didn't learn from built up to a level of discontent that just became overwhelming.
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Latest Reviews
11th Oct 2017
reviewed by 'John'
28th Jul 2017
reviewed by 'James'
16th Dec 2014
reviewed by 'Twinkle-toes'
6th Apr 2013
reviewed by 'FED'
11th Jun 2012
reviewed by 'moomoooo'
Opening Hours
Address
Simpson & Partners
43-45 High Street
Thrapston
Northamptonshire
NN14 4JJ
01832 731222, 0845 4021002
Performance statistics
| Services | Valuation Accuracy | Fees Satisfaction | Min Price of property reviewed | Max Price of property reviewed |
|---|---|---|---|---|
| Sales | 100% | 100% | £0 | £0 |
| Lettings | 50% | 0% | £600 | £2,500 |
Review statistics
| From Landlords | From Tenants | From Vendors | From Buyers | Other | |||||
|---|---|---|---|---|---|---|---|---|---|
| 0 | 2 | 1 | 1 | 0 | 0 | 0 | 1 | 1 | 0 |
Areas covered
Services offered
- Sales
- Lettings
- Block Management
- Surveys
- Conveyancing
- Mortgage Advice
- Home Builder
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Latest Properties
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Oct 11,2017
Oct 11,2017
7
people found
this helpful
this helpful
Worst agency i had to deal with. Wanted to buy a house through them, communication is appaling! I think this was my worst experince with an estate agent and i wouldn't a house listed with cause they're useless!...
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Jul 28,2017
Jul 28,2017
7
people found
this helpful
this helpful
Incompetent beyond belief! Simpsons were in the process of evicting a tenant on a property they manage for me and served the first section 21 notice. Once I received this I forwarded to my solicitor to check who confirmed that it was worded correctly and was ...
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Comment on agent fees
Standard
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Sep 04,2016
Sep 04,2016
3
people found
this helpful
this helpful
I HAVE HAD EXCELLENT EXPERIENCE WITH ONE PERSON IN THE SALES TEAM, LIZZIE HARDCASTLE, ( 5 star) SO MANY APOLOGIES IN ADVANCE. THIS IS A COPY OF MY RANT OF A LETTER WHICH IS ONLY TO DO WITH THE LETTINGS DEPARTMENT WHO SEEM TO HAVE NO POWER ...
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Yes
Yes
Dec 16,2014
Dec 16,2014
2
people found
this helpful
this helpful
I'm not a big player in the rental market ¢â‚¬â€œ I have several properties but I'm gradually taking them away from Simpsons; they charge a high price for a very low service. Their lettings staff is inadequately trained and out of their depth when confronted with ...
read full review
read full review
What agent could do to change your mind?
Provide an honest and comprehensive service instead of the shortcuts and neglect offered.Attached Filesnbsp;
Comment on agent fees
The fees would be OK if the actual service was up to the mark. Little failings that staff didn't learn from built up to a level of discontent that just became overwhelming.
Was this helpful?
Yes
Yes
Apr 06,2013
Apr 06,2013
4
people found
this helpful
this helpful
Used this company for the sale and purchase and I have come to believe they are completely incompletant.
The sales particulars for our home were sent to us with another customers attached. When we did sell they put the sold board up 6 doors away.
The ...
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Oct 28, 2016
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(1)
Very true, I have same even worst experience they don't care once deal is secured and don't bother by saying that they don't care for buyer as they earn money from seller. Bull shit won't advise to buy or sell any thing through them ...
Jun 11,2012
Jun 11,2012
1
people found
this helpful
this helpful
While our application for the property was being processed we had numerous issues regarding communication... often promised to return our calls although these were always broken, the only explanation I received was that our agent was unavailable and I was being referred to another of ...
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read full review
What agent could do to change your mind?
Just done their job!!!Attached Filesnbsp;
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Yes
No fees information available
Kindly note that legally, letting agents need to publish information about their tenancy fees, government-approved redress schemes and client money protection schemes on their website and on third party websites (on which agents are listed). For properties to lease/rent in England, agents need to keep this information up to date and precise on allAgents or specify within the property description.
Complaints Procedure
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