“When I saw the house everything was perfect and easy, ......”
1 Star Review
Sep 17,2014
By:
'Anonymous'
Sep 17,2014
Branch: Southampton, 28 London Road
Services: Lettings (as a Tenant)
Would you recommend?: No
Postcode: SO1
Branch: Southampton, 28 London Road
Lettings (as a Tenant)
Postcode: SO1
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When I saw the house everything was perfect and easy, we agreed on all the terms and everything was settled. I paid the fees (£300!) but I was sure I was making the right choice. But then the problems started. I had sent about 4 emails and called them twice asking about it since it was taking a long time. Finally they told me everything was fine and nothing to worry about. Later they called me again saying that my referencing for some reason didn't pass and they didn't accept a guarantor from outside UK (as a young foreigner is not like I have lots of family and house-owner friends around the UK...). Then they wanted me to pay a full 12 month tenancy up front, when I was agreeing on a starting tenancy of 6 months that apparently they decided to change without telling me. Then they told me that 6 months was fine and after it'll go to a rolling contract. When I got the contract it didn't say that, but instead I'm supposed to pay another 6 months up front at the end of the tenancy and so on. So I'm forced to stay a multiple of 6 months in the house?? And of course they told me all days 5 days before moving into the house without a chance to look for something else (and lose the £300), when everything was agreed on a month in advance...
What agent could do to change your mind?
Just don't say one thing to get the tenancy agreed and then they change it when it's too late to back out...
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