0% sales valuation accuracy
100% sales fee satisfaction
0% lettings valuation accuracy
75% lettings fee satisfaction
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Jul 24,2014
Jul 24,2014
0
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Northwood overall have been brilliant but their rating has been reduced due to the ending of the agreement prior to moving out :(
To start with they want to start letting people see 2 months before you move out, the potential to cause you a lot of hassles over the last 2 months! However, I understand why. We ensured the house was clean and presentable and continued to do so and they never even told us they had it re rented out? We were still putting off appointments and arrangements and they never even told us they did not need back in! Very annoying indeed, especially when I work offshore and my time at home is limited and was seriously restricted for an additional week that it need not have been!!
Then, we moved out and I have asked twice now about the refund on my deposit, the holding company for the deposit never got any reply, nor did I to 2 x emails?
Almost as if, thanks for your cash, you are moving on, to hell with you. Wendy in the office is a busy lady and a joy to do business with. Very helpful. Like I say though, the end of the rental period and you let yourselves down a bit otherwise you would have a 100% rating from me.
I think a lot of the let down anybody experiences via Northwood is not as a result of Northwood but the owners of the property in some instances. It will obviously vary from place to place but I know in Dundee they are a good letting agent and worthwhile considering.
To start with they want to start letting people see 2 months before you move out, the potential to cause you a lot of hassles over the last 2 months! However, I understand why. We ensured the house was clean and presentable and continued to do so and they never even told us they had it re rented out? We were still putting off appointments and arrangements and they never even told us they did not need back in! Very annoying indeed, especially when I work offshore and my time at home is limited and was seriously restricted for an additional week that it need not have been!!
Then, we moved out and I have asked twice now about the refund on my deposit, the holding company for the deposit never got any reply, nor did I to 2 x emails?
Almost as if, thanks for your cash, you are moving on, to hell with you. Wendy in the office is a busy lady and a joy to do business with. Very helpful. Like I say though, the end of the rental period and you let yourselves down a bit otherwise you would have a 100% rating from me.
I think a lot of the let down anybody experiences via Northwood is not as a result of Northwood but the owners of the property in some instances. It will obviously vary from place to place but I know in Dundee they are a good letting agent and worthwhile considering.
Comment on agent fees
The house was reasonably priced. Not worth much more due to the poor finish inside and standard of the build.
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Latest Reviews
24th May 2023
reviewed by 'Fatima'
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reviewed by 'Michael Reilly'
25th Oct 2019
reviewed by 'Anna'
24th Jul 2014
reviewed by 'Ally'
8th Feb 2011
reviewed by 'Unhappy'
Performance statistics
| Services | Valuation Accuracy | Fees Satisfaction | Min Price of property reviewed | Max Price of property reviewed |
|---|---|---|---|---|
| Sales | 0% | 100% | £0 | £0 |
| Lettings | 0% | 75% | £460 | £850 |
Review statistics
| From Landlords | From Tenants | From Vendors | From Buyers | Other | |||||
|---|---|---|---|---|---|---|---|---|---|
| 0 | 1 | 3 | 1 | 0 | 0 | 0 | 0 | 0 | 1 |
Areas covered
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May 24,2023
May 24,2023
0
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This was my first time renting a flat so I was a bit nervous about the whole process, Nick from Northwood was amazing in getting us sorted with the flat, responding to emails extremely fast and just in general being very helpful explaining the process, ...
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Jan 30,2023
Jan 30,2023
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Held my deposit for 9 months after we moved out due to "cooker cleaning" and "damage" that wasn't explained. I refuted this and was ignored for 7 months, until I eventually threatened with legal and a campaign with Living Rent (Please join if you are a tenant ...
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Sep 14,2020
Sep 14,2020
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I've had no issues with Northwood Dundee. All correspondence was polite, professional & friendly whenever I've had to contact them. Whenever I have had to contact them for any reason, whether by email or phonecalls - I've always been able to reach them which makes your ...
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Oct 25,2019
Oct 25,2019
1
people found
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Rubbish. Viewed a flat, was supposed to be sent an application form, it wasn't sent over. I then emailed them and they have never replied.
Also, apparently a two bedroom property for rent, yet the second room wasn't big enough to fit a bed into ...
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Jul 24,2014
Jul 24,2014
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Northwood overall have been brilliant but their rating has been reduced due to the ending of the agreement prior to moving out :(
To start with they want to start letting people see 2 months before you move out, the potential to cause you a lot of ...
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read full review
Comment on agent fees
The house was reasonably priced. Not worth much more due to the poor finish inside and standard of the build.
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Feb 08,2011
Feb 08,2011
3
people found
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Do not use this agency!!!
My husband and I have received appalling service from Northwood Dundee and when trying to cancel our contract with them, because we can no longer trust them to carry out the job in which we pay them to do, they ...
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Feb 24, 2011
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I have rented out my properties through Northwood at Dundee now for over 2 years in fact I believe I may have been their 1st customer. Having used various letting agents in Dundee they are easily the best the problem is with Landlords some don't read the contracts nor do repairs as quick as they should which gives the Agent a bad name. I have never ever experienced any problems only professional and courteous advice and a great personal touch. Ron Campbell and his small team are a credit to this ...
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Last updated at 11:36 AM 05/07/2018 by allAgents
