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Kinleigh Folkard & Hayward

Agent rating: 3.6 out of 5.0 based on 382 ratings. This website contains 380 user reviews of Kinleigh Folkard & Hayward.

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Filter Reviews

  • 5 Stars 223
  • 4 Stars 31
  • 3 Stars 4
  • 2 Stars 11
  • 1 Star 113

  • Recommended 259
  • Not Recommended 123
  • Sales (as a Vendor)34
  • Sales (as a Buyer)22
  • Sales (Prospective customer)30

  • Lettings (as a Landlord)64
  • Lettings (as a Tenant)212
  • Lettings (Prospective customer)13
  • Repair/Property Management0

  • They manage our building0
  • They are our factor0
  • They manage our estate0

  • They arranged our mortgage0
  • Re-Mortgages (Prospective Customer)0
  • Mortgages (Prospective Customer)0

  • Surveys1
  • Conveyancing0

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This firm is ranked 1253 out of 13419 in the UK

Overall Customer Rating

3.63 out of 5.00

  • 259 recommend
  • 123 disapprove

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Meet the Team

League Table Rankings:

Agent Information

Kinleigh Folkard & Hayward manages one of the largest residential property portfolios in Greater London, and has the resources, knowledge and expertise to ensure all properties and clients receive the same high standard of care and expertise.

Page last updated on: 24-Apr-2015 20:19:22

Customer Reviews  (Page 1 of 13)

  1. A 1 -star review by ''

    Branch:
    1 High Street (Bromley) (Greater London)
    Services:
    Sales (Prospective customer)
    Staff Member
    No staff selected.
    Postcode
    BR1
    Experience:
    Would you use the agent again? No
    Upload a reviwer profile image

    Absolutely terrible service would not recommend them to anyone, not even my worst enemy. My mother (who is recently widowed and in her late 60's) was downsizing. She had put in an offer on a house that had been accepted in writing, after not hearing anything for a couple of months she went in to the branch this morning to ask what was happening. She was told that they had sold the house to somebody else and have already ccompleted. No apologies, no phone call, nothing, nothing was said until she went into the office in person. If she hadn't gone into the office she would still think the house was hers and that the chain was incomplete.

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  2. A 5 -star review by ''

    Branch:
    180 King Street (Hammersmith) (London) (Greater London)
    Services:
    Lettings (as a Tenant)
    Staff Member
    Joe Holgate
    Postcode
    W12
    Rent PCM
    £1690
    Experience:
    Would you use the agent again? Yes
    no photo 
    Joe Holgate

    I cannot recommend Joe as an agent enough. Unfortunately, as we all know, agents have been given a terrible reputation for being pushy and thinking solely about targets over people - this can never, ever will work when selling/letting something as personal and important as a property.

    Joe was our friend from the start, like someone you meet through a friend at a party and click with instantly. He listened to everything we said (phew, as 5 other agencies didn't). He showed us exactly what we were both looking for, not one, but two, spot on properties.

    The only complaint was how hard it was to chose between the two bit Joe put up with a ridiculous amount of girly messages from us! He helped us feel totally confident and at ease and got back to us immediately.

    I work in the luxury jewellery industry and customer service is very important to me - Joe - you nailed it.

    I would recommend this company for it's great property selection and fantastic staff to any of my friends and family, with pleasure.

    We're so excited about our flat - thank you, thank you, thank you!!!

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  3. A 5 -star review by ''

    Branch:
    15-17 Westow Hill (Crystal Palace) (London) (Greater London)
    Services:
    Lettings (as a Tenant)
    Staff Member
    Jack Iveson
    Postcode
    SE20
    Rent PCM
    £1050
    Experience:
    Would you use the agent again? Yes
    no photo 
    Jack Iveson

    Was a very nice and smooth process. The agent was very good at selling the place to us, where other agents I've dealt with have not tried to sell the place they showing to me. Was very clear at explaining the costs and my options in securing the property. Kept us up-to-date with any news regarding the property. Would be happy to work with KFH and the Jack again as he was very helpful at making sure I knew what was happening in regards to the property.

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  4. A 4 -star review by ''

    Branch:
    180 King Street (Hammersmith) (London) (Greater London)
    Services:
    Lettings (as a Tenant)
    Staff Member
    Joe Holgate
    Postcode
    W14
    Rent PCM
    £1400
    Experience:
    Would you use the agent again? Yes
    no photo 
    Joe Holgate

    Joe was a pleasure to deal with; he gave us good advice and guidance, was always prompt and efficient when responding to queries, and he just made the whole experience much less stressful. I would recommend KFH, but Joe in particular, to friends and family.

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  5. A 5 -star review by ''

    Branch:
    Station Building Station Approach Rayness Park (London) (London) (Greater London)
    Services:
    Sales (as a Vendor)
    Staff Member
    Steward Fisher, Emily Owen-Smith
    Postcode
    SM4
    Sold Price
    £629950
    Experience:
    Would you use the agent again? Yes
    no photo no photo
    Steward FisherEmily Owen-Smith

    As an individual who is highly experienced in the property market, it's hard to hand over the sale of your propery to any agent.

    Whilst the service I received wasn't 100% flawless, we live in the real world and on that basis KFH were difficult to fault.

    I was always well informed and reassured that they were doing their best to secure my sale. As a whole I was highly impressed by their service.

    Having experienced particularly poor service from Hawes and Co, Raynes Park, on my onward purchase, it only made me more impressed by the professionalism of KFH. Even my buyers were highly impressed!

    Thanks Stewart and Emily for your hard work.

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  6. A 5 -star review by ''

    Branch:
    15-17 Westow Hill (Crystal Palace) (London) (Greater London)
    Services:
    Lettings (as a Tenant)
    Staff Member
    Coralie Quick
    Postcode
    SE19
    Rent PCM
    £1100
    Experience:
    Would you use the agent again? Yes
    no photo 
    Coralie Quick

    I believe Coralie was very helpful in helping us choose our flat to move into. When I asked for a second viewing, she even brought a tape measure to help me measure the rooms for furniture that I had. She has also been very helpful in liaising with the landlord for any questions that I had and was always prompt at responding to my questions. Very good service.

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  7. A 5 -star review by ''

    Branch:
    180 King Street (Hammersmith) (London) (Greater London)
    Services:
    Lettings (as a Tenant)
    Staff Member
    Joe Holgate
    Postcode
    W12
    Experience:
    Would you use the agent again? Yes
    no photo 
    Joe Holgate

    Joe was an absolute pleasure to deal with, he accompanied me to all viewings, gave detailed and prompt feedback. He was very easy to communicate with, friendly and knowledgable. His correspondence via email and over the phone was professional and prompt and he always stuck to deadlines. During the negotiation faze I received continuous updates from Joe and good clear advice. I would recommend Joe Holgate and Kinleigh Folkard & Hayward as a very well represented Estate Agent.

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  8. A 5 -star review by ''

    Branch:
    38 Englands Lane (Belsize Park) (London) (Greater London)
    Services:
    Lettings (as a Tenant)
    Staff Member
    Kasim Genc
    Postcode
    NW3
    Rent PCM
    £1500
    Experience:
    Would you use the agent again? Yes
    no photo 
    Kasim Genc

    The service at Kinleigh Folkard & Hayward on Englands Lane and especially from Kasim Genc has been excellent.
    Kasim was very efficient as he organised 3 viewings on the same evening, so I could make the best use of time. He was also very flexible and agreed to meet fairly late in the day. The properties he showed me were all nice and in line with what I was looking for. During the discussion phase with the landlord, Kasim was very diligent and the agreement was made quickly. Everything that was agreed was delivered. Kasim was also very helpful in helping me navigate the administrative process. Overall an excellent experience with a very professional agent.

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  9. A 4 -star review by ''

    Branch:
    58 Highgate High Street (Highgate) (London) (Greater London)
    Services:
    Sales (as a Buyer)
    Staff Member
    Dillen Ven, Chiswick Chiswick
    Postcode
    N19
    Sold Price
    £480000
    Experience:
    Would you use the agent again? Yes
    no photo no photo
    Dillen VenChiswick Chiswick

    We looked at one property with Dillen after a few months of searching and it wasn't right for us but in talking to Dillen as we were walking around he seemed to think he knew a property that would be right for us - the next day we viewed the property and he was right and we had a bid accepted within 48 hours. His approach was the right balance between being informative without trying to over-sell the property. The mortgage process was up and down as we had to go back and forth with the owners and Dillen was very proactive in trying to move things along for us as we were in a rush to exchange and complete.

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  10. A 5 -star review by ''

    Branch:
    15-17 Westow Hill (Crystal Palace) (London) (Greater London)
    Services:
    Lettings (as a Landlord)
    Staff Member
    Coralie Quick, Toby Gooding
    Postcode
    SE20
    Rent PCM
    £1400
    Experience:
    Would you use the agent again? Yes
    no photo no photo
    Coralie QuickToby Gooding

    Service has been friendly and efficient. We do not live in the area so were looking for a full management service and we needed visits etc. to fit in with our availability. The valuation visit was arranged soon after an initial phone call at a time to suit us. The valuer (Coralie Quick) seemed well-informed about the development and had relevant knowledge and experience of other properties in it. Her rental rate proposal was in line with our expectations and the documentation provided was comprehensive. This was in contract to another agent we had considered who had difficulty finding the property and turned up half an hour late. A suitable tenant (choice from 3) was identified within a week of instruction and the contract concluded rapidly at the target rental price - aided by the electronic signature facility. Help was also available form KFH to put certain things in place, such as the Gas Safety Certification. So far, very pleased with the service and would recommend to others.

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  12. A 1 -star review by ''

    Branch:
    15-17 Westow Hill (Crystal Palace) (London) (Greater London)
    Services:
    Lettings (as a Tenant)
    Staff Member
    No staff selected.
    Postcode
    Cr0
    Rent PCM
    £730
    Experience:
    Would you use the agent again? No
    Upload a reviwer profile image

    After viewing a property on-line I phoned up for a viewing, which she didn't bother to turn up for, but was shown, by the current tenant, which wasn't a problem for me..
    Upon seeing the flat immediately called the agent I was dealing with, and asked what's the requirement as I liked the flat.. Referencing and credit checked was mentioned, which I went on the state what's on my credit file..
    I was then told she would speak to the landlord, which was later confirmed was willing to go ahead with the checks..
    I was told if I didn't passed the credit check my money would be refunded back to... (read more)

    Comments on the Agents fees

    “IF I WAS GIVEN THE REQUIREMENT FROM BEGINNING, WOULDN\'T HAVE GONE AHEAD WITH THE TENACY, THOUGHT I WAS PAYING ONLY £45 PLUS VAT, FOR REFERENCING, AS I THINK AGENCY FEES IS A RIP OFF..”


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  13. A 5 -star review by ''

    Branch:
    15-17 Westow Hill (Crystal Palace) (London) (Greater London)
    Services:
    Lettings (as a Tenant)
    Staff Member
    Coralie Quick, Jack Iveson
    Postcode
    Se20
    Rent PCM
    £995
    Experience:
    Would you use the agent again? Yes
    no photo no photo
    Coralie QuickJack Iveson

    Hello,

    I felt both Coralie and Jack was very Helpful towards my property search their positive, refreshing and honest approach was amazing to see. It was the sort of no BS we and no doubt many others will appreciate.

    Many thanks to you guys


    Regards



    Adrian

    Comments on the Agents fees

    “THE FEES ARE FINE HOWEVER THE RENT IS SLIGHTLY HIGHER THAN I WANTED TO PAY.”


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  14. A 5 -star review by ''

    Branch:
    15-17 Westow Hill (Crystal Palace) (London) (Greater London)
    Services:
    Lettings (as a Tenant)
    Staff Member
    Coralie Quick, Jack Iveson
    Postcode
    Se20
    Rent PCM
    £995
    Experience:
    Would you use the agent again? Yes
    no photo no photo
    Coralie QuickJack Iveson

    Hello,

    I felt both Coralie and Jack was very Helpful towards my property search their positive, refreshing and honest approach was amazing to see. It was the sort of no BS we and no doubt many others will appreciate.

    Many thanks to you guys


    Regards



    Adrian

    Comments on the Agents fees

    “THE FEES ARE FINE HOWEVER THE RENT IS SLIGHTLY HIGHER THAN I WANTED TO PAY.”


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  15. A 5 -star review by ''

    Branch:
    Surrey Quays Shopping Centre, Redriff Road (Rotherhithe) (London) (Greater London)
    Services:
    Lettings (as a Tenant)
    Staff Member
    Samantha Richardson
    Postcode
    SE16
    Experience:
    Would you use the agent again? Yes
    no photo 
    Samantha Richardson

    We were passed to KFH in Surrey Quays from their branch in London Bridge when we saw this property on their database. Sam got in touch very quickly and continued to communicate excellently, negotiating a great rate with our new landlords and keeping us constantly updated.

    The whole process has been quick and very easy, with digital contracts, affordable fees and so on. Would definitely use this agent again!

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  16. A 5 -star review by ''

    Branch:
    15-17 Westow Hill (Crystal Palace) (London) (Greater London)
    Services:
    Lettings (as a Tenant)
    Staff Member
    Jack Iveson
    Postcode
    SE23
    Rent PCM
    £825
    Experience:
    Would you use the agent again? Yes
    no photo 
    Jack Iveson

    I am very pleased with my experience with KFH so far.

    The agent I have dealt with, Jack Iveson from the Crystal Palace branch, has been extremely professional, helpful, and very pleasant to deal with. I have felt involved and kept up-to-date regarding all proceedings, and everything has been explained to me fully leaving no room for ambiguity - which is very important when large sums of money are being handed over!

    Jack has ensured that entire process has been smooth for me so far, and I feel reassured that it will continue to be so.

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  17. A 5 -star review by ''

    Branch:
    15-17 Westow Hill (Crystal Palace) (London) (Greater London)
    Services:
    Lettings (as a Tenant)
    Staff Member
    Jack Iveson
    Postcode
    SE26
    Rent PCM
    £1150
    Experience:
    Would you use the agent again? Yes
    no photo 
    Jack Iveson

    I had a very positive experience with Jack. He was polite and professional and answered all my questions fully and promtly.

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  18. A 5 -star review by ''

    Branch:
    15-17 Westow Hill (Crystal Palace) (London) (Greater London)
    Services:
    Lettings (as a Tenant)
    Staff Member
    Jack Iveson
    Postcode
    SE6
    Rent PCM
    £1050
    Experience:
    Would you use the agent again? Yes
    no photo 
    Jack Iveson

    Jack has been very helpful throughout the whole process, from viewing to signing.
    All questions about the property and tenancy were dealt with accurately and promptly, and negotiations were fair and straightforward.

    Comments on the Agents fees

    “COMPARED TO OTHER ESTATE AGENTS WE DEALT WITH, THE FEES AT KFH ARE TRANSPARENT AND REASONABLE.”


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  19. A 5 -star review by ''

    Branch:
    180 King Street (Hammersmith) (London) (Greater London)
    Services:
    Lettings (as a Landlord)
    Staff Member
    No staff selected.
    Postcode
    W12
    Rent PCM
    £2000
    Experience:
    Would you use the agent again? Yes
    Upload a reviwer profile image

    Very diligent and good feedback. Worked hard to find good quality applicants and made sure lettings were completed quickly and without too much fuss.

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  20. A 5 -star review by ''

    Branch:
    767-769 High Road (North Finchley) (London) (Greater London)
    Services:
    Lettings (as a Tenant)
    Staff Member
    Nick Kyriacou
    Postcode
    No postcode selected.
    Experience:
    Would you use the agent again? Yes
    no photo 
    Nick Kyriacou

    We would like to take the opportunity to pass on our praise for the staff
    at Kinleigh Folkard & Hayward in Finchley branch and in particular
    the Lettings Negotiator Nick Kyriacou.
    Nick was extremely helpful and professional in his dealings,
    we even had a viewing on the same day as registering with the agency.
    We were in contact with several estate agencies in the area, but, we did not
    feel that any of the other agencies seemed committed enough to handle
    finding the property for us. From the first point of contact we felt very confident
    that everything possible would be done to achieve a positive outcome.
    Nick is a real asset to your company and we would have no hesitation in recommending him.
    Many Thanks

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  21. A 5 -star review by ''

    Branch:
    180 King Street (Hammersmith) (London) (Greater London)
    Services:
    Lettings (as a Tenant)
    Staff Member
    Joe Holgate
    Postcode
    W14
    Rent PCM
    £340
    Experience:
    Would you use the agent again? Yes
    no photo 
    Joe Holgate

    I had 5 days to find an apartment in London and Joe was extremely helpful and flexible with my tight schedule. He met me at the office and drove me to multiple apartments all meeting my specifications. Negotiations were fair and paperwork was quick and easy. The fees were discussed early and were clearly set out. Joe was friendly and professional.

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  23. A 5 -star review by ''

    Branch:
    180 King Street (Hammersmith) (London) (Greater London)
    Services:
    Lettings (as a Landlord)
    Staff Member
    Joe Holgate
    Postcode
    w6ot
    Rent PCM
    £1
    Experience:
    Would you use the agent again? Yes
    no photo 
    Joe Holgate

    the whole team esp joe always rang back and insured that the rental of my property went very smoothly.......... i would def use him and kfh again....................................................................................................................................................

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  24. A 5 -star review by ''

    Branch:
    180 King Street (Hammersmith) (London) (Greater London)
    Services:
    Lettings (as a Landlord)
    Staff Member
    Mandeep , Joe Holgate
    Postcode
    W3
    Rent PCM
    £997
    Experience:
    Would you use the agent again? Yes
    no photo no photo
    Mandeep Joe Holgate

    I have been using KFH 2012 and have been very satisfied with the way that Mandeep and Joe have helped to find suitable tenants for my rental property, efficiently dealing with any matters that have arisen concerning the tenancy.
    I would highly recommend them for the friendly, professional service that they provide.

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  25. A 5 -star review by ''

    Branch:
    180 King Street (Hammersmith) (London) (Greater London)
    Services:
    Lettings (as a Tenant)
    Staff Member
    Joe Holgate, Mandeep
    Postcode
    w6
    Rent PCM
    £2800
    Experience:
    Would you use the agent again? Yes
    no photo no photo
    Joe HolgateMandeep

    The KFH team in Hammersmith, in particular Joe and Mandeep, have been extremely helpful and diligent during my property search. They matched my requirements from the start and have showed me a number of serious options. Definitely no pushy, always available and helpful in working things out with the landlord. Highly recommended!

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  26. A 5 -star review by ''

    Branch:
    38 Englands Lane (Belsize Park) (London) (Greater London)
    Services:
    Lettings (as a Tenant)
    Staff Member
    Karim Gene
    Postcode
    NW3
    Experience:
    Would you use the agent again? Yes
    no photo 
    Karim Gene

    We had a positive experience searching for a property with Kasim Genc. Kasim is a patient, professional agent who listened to our requirements and showed us properties that met those requirements. He provided detailed, accurate information on the process of renting and worked hard to ensure we had a signed contract quickly. He continues to be helpful and responsive. I would recommend Kasim to anyone who wants to minimise the stress and hassle of moving.

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  27. A 1 -star review by ''

    Branch:
    81-83 Lower Richmond Road (Putney) (London) (Greater London)
    Services:
    Sales (as a Buyer)
    Staff Member
    No staff selected.
    Postcode
    w6
    Sold Price
    £900000
    Experience:
    Would you use the agent again? No
    Upload a reviwer profile image

    Appalling.
    Very arrogant agent. Couldn't give us an answer to any enquiries we made regarding the property we were interested to buy, to a point where he actually made us feel bad for asking any more questions.
    Called us continuously at work, putting pressure on us to put in offers that very same day.
    Shocking really.

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  28. A 5 -star review by ''

    Branch:
    Surrey Quays Shopping Centre, Redriff Road (Rotherhithe) (London) (Greater London)
    Services:
    Lettings (as a Tenant)
    Staff Member
    Samantha Richardson
    Postcode
    SE16
    Rent PCM
    £1615
    Experience:
    Would you use the agent again? Yes
    no photo 
    Samantha Richardson

    My husband and I dealt almost exclusively with Sam Richardson during the process of securing a property to rent. We moved in a few days ago, and except for the inventory report all other aspects of the new tenancy have now been completed. At all times we found Sam to be courteous, friendly, patient, helpful and efficient. We really appreciated that all documentation could be completed online via scanning, emails and the KFH Agreement Express digital contract signing. Although their office was not far from where we lived, it still made things much easier. We found the whole process from viewing to completion of paperwork to inventory check-in very smooth, and would recommend the KFH Surrey Quays office (see note about fees below, however).

    Comments on the Agents fees

    “KFH ARE NOT THE MOST EXPENSIVE AGENCY THAT WE FOUND IN TERMS OF TENANCY FEES CHARGED, BUT I STILL FEEL THAT THE FEES WERE HIGH AND I STRUGGLE TO UNDERSTAND HOW AGENCIES IN GENERAL JUSTIFY THIS. HOWEVER, IF YOU HAVE THE MONEY FOR THE FEES, THE SERVICE IS EXCELLENT. FEES WERE: INVENTORY CHECK-IN £130, REFERENCING £54PP, TENANCY AGREEMENT £210 (ALL VAT INCLUSIVE).”


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  29. 1
    person found this
    helpful.

    A 1 -star review by ''

    Branch:
    206 Muswell Hill Broadway (Muswell Hill) (London) (Greater London)
    Services:
    Lettings (as a Landlord)
    Staff Member
    No staff selected.
    Postcode
    N10
    Rent PCM
    £1300
    Experience:
    Would you use the agent again? No
    Upload a reviwer profile image

    I used KFH to let my property when I went to take up a job abroad at short notice. The service was appalling. They failed to perform almost all of their obligations under the contract. I took them to court an obtained a judgment and costs against them. The judge agreed that the service was

    Comments on the Agents fees

    “THE FEES WERE ASTRONOMICAL. I HAD TO PAY 20 MONTHS IN ADVANCE, WITH A STRICT NO REFUND POLICY, EVEN THOUGH THE CONTRACT WAS LATER VALIDLY TERMINATED DUE TO THEIR POOR SERVICE.”


    What could Kinleigh Folkard & Hayward do to change your mind??

    “The fees were astronomical. I had to pay 20 months in advance, with a strict no refund policy, even though the contract was later validly terminated due to their poor service.”


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  30. A 5 -star review by ''

    Branch:
    767-769 High Road (North Finchley) (London) (Greater London)
    Services:
    Lettings (as a Landlord)
    Staff Member
    Jakub Orna, Vishal Pattni
    Postcode
    N11
    Rent PCM
    £1800
    Experience:
    Would you use the agent again? Yes
    no photo no photo
    Jakub OrnaVishal Pattni

    Hi we recently purchased a property where KF & H helped us find tenants who are absolutely wonderful family.
    Jacub and Vishal are very professional and efficient and very polite.
    I found them extremely helpful and would recommend them to KF & H anytime.

    Comments on the Agents fees

    “THE AGENTS FEES IS LITTLE EXPENSIVE”


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  31. A 5 -star review by ''

    Branch:
    767-769 High Road (North Finchley) (London) (Greater London)
    Services:
    Lettings (as a Tenant)
    Staff Member
    Vishal Pattni
    Postcode
    N11
    Rent PCM
    £1850
    Experience:
    Would you use the agent again? Yes
    no photo 
    Vishal Pattni

    Vishal,

    You have been exceptional throughout our ventures of finding a property!
    We were not a simple case, first we were out of the country, you are a lot more helpful than many others.
    Thereafter, you understood our requirements very quickly and did not waste our time with any property that was on your book for rent.
    Also, this current property, you did not advertise externally and gave us the chance to view and be the early birds in light of our predicament!
    Lastly, you were exceptional in negotiations!! You ensured that you meet both the Landlords and our requirements and demands and I believe you handled this task very well!! This coupled by your commitment to ensure this contract is signed whilst you are around shows you commitment to client service as obviously this is not a straight forward contract.

    Therefore, in light of the above, I be more than happy to give you a glowing reference for your exceptional work and hard work.

    Kind regards
    Khayyam

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  32. A 5 -star review by ''

    Branch:
    5 Compton Road (Wimbledon) (London) (Greater London)
    Services:
    Lettings (as a Landlord)
    Staff Member
    No staff selected.
    Postcode
    No postcode selected.
    Experience:
    Would you use the agent again? Yes
    Upload a reviwer profile image

    Olivia was extremely professional at all times, in my dealings with her. Her communications were clear and concise. Olivia also handled all queries / issues, etc. very promptly. Overall, it was a real pleasure to work with Olivia - and I felt very confident that my property was being well looked after!

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