Kinleigh Folkard & Hayward
based on 63 ratings. This website contains 62 user reviews of Kinleigh Folkard & Hayward.
Agent Information
Kinleigh Folkard & Hayward
Kinleigh Folkard & Hayward manages one of the largest residential property portfolios in Greater London, and has the resources, knowledge and expertise to ensure all properties and clients receive the same high standard of care and expertise.
Offices / Branches
- Bromley - 161 High Street Orpington, Greater London
- Bromley - 76 High Street West Wickham, Greater London
- Bromley - 4 Station Buildings Hayes, Hayes,
- Bromley - 55 Chislehurst Road Chislehurst, Greater London
- Bromley - 1 High Street, Greater London
- Bromley - 50 High Street Beckenham, Greater London
- Bromley - 57 High Street, Greater London
- Kingston Upon Thames - 55-59 Fife Road, Kingston upon Thames,
- London - 251-251b Wimbledon Park Road Southfields, Wandsworth,
- London - 48 Peckham Rye, Greater London
- London - 113 Rosendale Road West Dulwich, West Dulwich,
- London - 58-60 Tooting High Street Tooting, Wandsworth,
- London - Surrey Quays Shopping Centre Surrey Quays, Southwark,
- London - 1 Leigham Court Road Streatham, Lambeth,
- London - 1 Putney Hill Putney, Wandsworth,
- London - 41-47 Barrow Hill Road St John's Wood, Westminster,
- London - 83 Chase Side Southgate, Enfield,
- London - 199a West End Lane West Hampstead, Brent,
- London - 81-83 Lower Richmond Road West Putney, Wandsworth,
- London - 517 - 519 Garratt Lane Earlsfield, Wandsworth,
- London - 334 Garratt Lane Earlsfield, Wandsworth,
- London - 5 Compton Road, Wimbledon,
- London - 767-769 High Road Finchley, Barnet,
- London - 50 - 52 Peckham Rye Peckham, Greater London
- London - 24 Broadway Parade Crouch End Crouch End, Hornsey,
- London - 15-17 Westow Hill Crystal Palace, Greater London
- London - 1 Station Approach Burnt Ash Hill Lee Green, Lewisham,
- London - 44-48 Borough High Street, Southwark,
- London - 49 Wimbledon Hill Road Wimbledon, Wimbledon,
- London - 107-109 Lordship Lane East Dulwich, Southwark,
- London - 206 Muswell Hill Broadway, Haringey,
- London - 7 Central Buildings, Ealing,
- London - 39 Dulwich Village, Lambeth,
- London - 36-37 Topsfield Parade Crouch End, Haringey,
- London - 44 Abbeville Road Clapham, Lambeth,
- London - 64 Turnham Green Terrace Chiswick, Chiswick,
- London - 355 Brockley Road Brockley, Lewisham,
- London - 25-27 Montpelier Vale Blackheath, Greenwich,
- London - 38 England's Lane Belsize Park, Camden,
- London - 23 Leinster Terrace Bayswater, Westminster,
- London - 108 Northcote Road Battersea, Wandsworth,
- London - 242 Battersea Bridge Road Battersea, Wandsworth,
- London - 517-519 Garratt Lane Earlsfield, Wandsworth,
- London - 7a Dartmouth Road Forest Hill, Lewisham,
- London - 36 North Audley Street Mayfair, Mayfair,
- London - 235-237 Baker Street Marylebone, Marylebone,
- London - 1 Burnt Ash Lane Lee, Lewisham,
- London - 36 North Audley Street Mayfair, Mayfair,
- London - 251 Brompton Road Knightsbridge, Greater London
- London - 292-294 Kennington Road Kennington, Lambeth,
- London - 298 Upper Street, Islington,
- London - 58 Highgate High Street, Haringey,
- London - 10 Market Place Hampstead Garden Suburb, Hampstead Garden Suburb,
- London - 180 King Street Hammersmith, Hammersmith,
- London - 29 Effie Road Fulham, Hammersmith and Fulham,
- London - 124 Balham High Road Balham, Wandsworth,
- View All Branches
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Click here and Join the 1000s of Delighted customers that have had success with our recommended agents. If however you do choose to use Kinleigh Folkard & Hayward, please make them aware of the scheme and ask them to get in touch if they want to become a member. - Learn more about 'Transparent Agents'.
Customer Reviews (Page 1 of 3)
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1
person found
this helpful.
by 'Kirsty' 8/5/2012
- Branch:
- 107-109 Lordship Lane East Dulwich
- Services:
- Lettings (as a Tenant)
- Staff Member
- John Flynn
- Staff Member
- Anna Fitzsimons
- Experience:
- Would you use the agent again? No
House was filthy when we moved in - ex-tenants had trashed it & left loads of heavy furniture & urine soaked linen behind. House was actually properly cleaned 3 days later after 10+ phone calls, being spoken to very rudely by the staff & us having to tip all the old dirty furniture into the back garden ourselves. Four weeks later they arranged a skip and some workmen who kindly dragged all the of the rubbish that was now rat infested and even more filthy back through the house leaving a path of destruction behind them.
Fridge/freezer was broken the day we moved in - KFH accused... (read more)
Was this review helpful? Yes
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1
person found
this helpful.
by 'Iona' 24/4/2012
- Branch:
- 1 Putney Hill Putney
- Services:
- Lettings (as a Tenant)
- Experience:
- Would you use the agent again? No
I have been renting here for over a year now, and I just feel that KFH don't care about the tenants.
I lost my key and I need authorisation to get a new key cut... I have been waiting 3 weeks for this!!! I am having to wait for my flatmates to be in to let me in.
They have stopped returning my emails and the phone rang out when I tried to call, so it seems I can't get in my own property!
Was this review helpful? Yes
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2
people found
this helpful.
by '03hensjo' 19/4/2012
- Branch:
- 292-294 Kennington Road Kennington
- Services:
- Lettings (as a Tenant)
- Staff Member
- Cleo McKay
- Experience:
- Would you use the agent again? No
We are three students who have moved to London to study at university. After finding our property using a property search website we arranged a viewing the next day. We met Cleo McKay at the property and she hastily showed us around a currently occupied flat. The house is nice and very big which is perfect for us. After moving in in August 2011 we have slowly discovered many faults with the house. Firstly, our bathroom is underground and there is only one tiny extractor fan which is used to aerate the room. This inevitably causes lots of problems and now there are lots of patches of mould... (read more)
Was this review helpful? Yes
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1
person found
this helpful.
by 'jcf' 3/4/2012
- Branch:
- 50 High Street Beckenham
- Services:
- Lettings (as a Tenant)
- Experience:
- Would you use the agent again? No
DO NOT USE KFH!!! I have been renting a flat through them for 10 years and have had nothing but rudeness and disdain from every person I have dealt with. Once they have received the security deposit they are no longer interested in you as a tenant at all. One really bad winter we had several feet of snow and our heating broke down. I called them to get it fixed and it took them 3 days to get in contact with anyone as they didn't think it was a priority! Every time you renew your tenancy agreement, (which essentially is them printing off a new copy of your contract) they charge £150 but... (read more)
Was this review helpful? Yes
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2
people found
this helpful.
by 'HelenDouglas' 26/3/2012
- Branch:
- 15-17 Westow Hill Crystal Palace
- Services:
- Sales (Prospective customer)
- Staff Member
- Ben Richardson
- Staff Member
- Ronke London
- Experience:
- Would you use the agent again? No
Both agents treated me with contempt. When Ronke and I left the first property she showed me, I said I would tell her my thoughts in the car. As soon as we got in, she turned the radio on full volume. I was too shocked to say anything. She did not look at me or ask me anything. She then took me to a different property from the one I had asked to see and then claimed she had made a mistake, confusing it with another on the same road. I found this very hard to believe as the two properties were very different. It turned out she didn't have the keys to the one I wanted--so, clearly, she was... (read more)
Was this review helpful? Yes
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5
people found
this helpful.
by 'Etienne' 19/3/2012
- Branch:
- 50 High Street Beckenham
- Services:
- Lettings (as a Tenant)
- Staff Member
- Tom Glavey
- Experience:
- Would you use the agent again? No
We rented a property from this agent and still haven't been repaid our deposit or given a reason why after 6 weeks of trying to contact both the landlady and the agency. Do not use this agency - they are unhelpful, dismissive of any complaints and unwilling to put anything they tell you into writing. The guy who is supposedly their rental manager is particularly bad, and after finally getting the name of their "Accounts Manager" I am getting the "on the other line" treatment from him - unbelievable!! They do not return calls unless it is a possible sale / rental (they are very quick at that!). After 20 years of working in the property business I have never come across customer service like this ....
Was this review helpful? Yes
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1
person found
this helpful.
by 'Avoid KFH' 13/3/2012
- Branch:
- 107-109 Lordship Lane East Dulwich
- Services:
- Lettings (as a Tenant)
- Experience:
- Would you use the agent again? No
We are currently dealing with KFH as a tenant, and are having the worst experience ever. The staffs are rude and arrogant, the administrator is a mess and had we not been pro active in chasing them up for documents and procedures we would still be waiting for our contracts.
As soon as we had given them our holding deposit, their attitude has changed and everytime we needed clarification or advice we were quickly dismissed. All our emails to date has been ignored and when they were chased up, they blamed the administrator and got defensive.
Extremely dissapointing services, will avoid at all cost in future. Moving is stressfull enough, there is no need to make it more difficult, and certainly no excuse for lack of staff courtesy.
Was this review helpful? Yes
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2
people found
this helpful.
by 'S Davies' 12/3/2012
- Branch:
- 124 Balham High Road Balham
- Services:
- Lettings (as a Tenant)
- Staff Member
- Karla Gallivan
- Staff Member
- Kim oxton
- Experience:
- Would you use the agent again? No
While the sales rep was an absolute dream to work with and very helpful, it was a completely different story when we started to deal with our management team.
We were held up moving into the flat before Christmas as they were redoing all the windows. However, when we moved in, the following January, the work hadn't even started. The work did not then start until March. The builder who was employed to do this had been in a car accident, which I totally empathise with - however, dealing with his frantic calls to my mobile begging to be kept on the job, were both stressful and... (read more)
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7
people found
this helpful.
by 'Tezzafish' 27/1/2012
- Branch:
- 251-251b Wimbledon Park Road Southfields
- Services:
- Lettings (as a Tenant)
- Staff Member
- Elsbeth Mauleverer
- Staff Member
- Anna Fitzsimons
- Experience:
- Would you use the agent again? No
We've been renting the property for over 4 years now and until September last year we've never had the need to contact the agents about repairs. However, in September last year I emailed them with a list of things, large and small, that needed repairing. The major things were a large leak in the bay window, washing machine not draining, and tiles under the shower coming away from the wall.
It took them four weeks to send someone round to look at the faults. I waited a week after the visit and no news from them. Only two of the minor issues had been fixed (though in fixing a cistern... (read more)
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7
people found
this helpful.
by 'DW' 27/1/2012
- Branch:
- 29 Effie Road Fulham
- Services:
- Sales (Prospective customer)
- Experience:
- Would you use the agent again? No
Rude, aggressive and unfriendly. I would never want to encounter anybody from the office again. These people reminded me of why is terrible about estate agents and I strongly recommend people stay away
Was this review helpful? Yes
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4
people found
this helpful.
by 'Disgruntled tenant' 26/1/2012
- Branch:
- 517-519 Garratt Lane Earlsfield
- Services:
- Lettings (as a Tenant)
- Experience:
- Would you use the agent again? No
We had numerous issues with the property we rented (boiler, shower, fixtures & fittings). When problems were reported KFH were rude on the phone and displayed a complete lack of urgency in fixing any problems! Never rent property through KFH!!!
Was this review helpful? Yes
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7
people found
this helpful.
by 'First Time Buyer' 23/1/2012
- Branch:
- 50 High Street Beckenham
- Services:
- Sales (Prospective customer)
- Experience:
- Would you use the agent again? No
In response to the comments of the disgruntled seller: the reason why your property had very fiew viewings is because the agents in this branch are very reluctant to show the properties to the potential buyers. It was with shock and disbelief that we found out they were actually lying to us when they said the places we wanted to see were sold already. We are first time buyers and are new to all of this, and despite having heard stories about estate agents, we were not prepared to be treated this way. I find dealing with this particular branch one of the most distressing experiences.
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by 'Fin' 21/1/2012
- Branch:
- 1 Burnt Ash Lane Lee
- Services:
- Sales (Prospective customer)
- Experience:
- Would you use the agent again? No
We've got funds at the ready, but getting to view the properties we would like to view is like pulling teeth. And even though we didn't expect great service - these are property agents after all - the attitude was shocking all the same.
At first, the agent showed us a few properties - which were not to brief. We thought it polite to go with the flow at first as we thought it part of the process. When we didn't find any property to our liking (as they were not per brief) the interest waned and it became even more difficult to view the properties we wanted to view. When we stressed and asked to be shown more properties, we were expected to consider making 'offers' by looking at the photos on their website! I found it especially shocking that all the while the insinuation was on us being time wasters.
Found the agents generally dis-interested and lazy at worst. Every question felt like asking a teen for a favour. Thankfully they are not the sole reps of some properties we like!
Was this review helpful? Yes
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5
people found
this helpful.
by 'Alla' 30/11/2011
- Branch:
- 50 High Street Beckenham
- Services:
- Lettings (as a Tenant)
- Experience:
- Would you use the agent again? No
TO AVOIDE!!! NEVER USE Kinleigh Folkard & Hayward!!! You will waste your time and money!
I and my husband tried to move in an apartment in Beckenham…Tried…
2 weeks before the move we paid the deposit, signed a contract and agreed on a moving date. On their side the agency and Landlord signed the contract and confirmed the date.
One week before our moving I called the agency 2 times to confirm the date and time we were going to pick up keys and to move into a flat.
Than they urge us to pay the full deposit and the first rental month.
We rented a van and with all our belongings... (read more)Was this review helpful? Yes
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4
people found
this helpful.
by 'DP' 8/11/2011
- Branch:
- 180 King Street Hammersmith
- Services:
- Lettings (as a Tenant)
- Experience:
- Would you use the agent again? No
We currently rent a flat with KFH. I have not been impressed with the way they handled the contract negotiation or how they are currently managing our account. The worst thing is that as soon as you have signed the local branch do not want to know and every problem is referred to head office call centres. This is quite frustrating as it is a really inpersonal way to do business when there is a branch right round the corner from our house!
- We initially asked for a 12 month contract witha 6 month break clause - and was told they did not do 6 month break clauses so we were better to take a... (read more)
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6
people found
this helpful.
by 'The Bush' 3/11/2011
- Branch:
- 1 Burnt Ash Lane Lee
- Services:
- Sales (Prospective customer)
- Experience:
- Would you use the agent again? No
I am currently in the process of trying to buy a property through this agent. I am a cash purchaser with funds in savings. I am amazed thus far by the unprofessional, thuggish and dishonest nature I have encountered thus far.
Do KFH staff receive any training at all? Do they even know what a code of conduct or good practice actually is?
Unfortunately as they are the agent of choice by the vendor I am stuck dealing with them. But I will be very vocal every step of the way. Good and bad, who knows, things could get better.Was this review helpful? Yes
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4
people found
this helpful.
by 'disgruntledtenant' 13/10/2011
- Branch:
- 58-60 Tooting High Street Tooting
- Services:
- Lettings (as a Tenant)
- Experience:
- Would you use the agent again? No
I found the service at KFH absolutely terrible. The property that we moved into turned out to be a nightmare and when we contacted KFH they would ignore our emails and calls. We could ring the office 10 times a day and every time the agent was always on the phone/out of the office/busy and they wouldn't call back. It added so much unnecessary stress to our lives. They additionally never once gave us the required 24hrs warning for a property viewing and would often contact us 30 minutes before a viewing, even on Saturday mornings. Getting the deposit returned was a horrific experience and ultimately I implore you never to go with KFH.
Was this review helpful? Yes
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3
people found
this helpful.
by 'NiceTenant' 5/9/2011
- Branch:
- Surrey Quays Shopping Centre Surrey Quays
- Services:
- Lettings (as a Tenant)
- Experience:
- Would you use the agent again? No
I am the tenant and we are moving soon. KFH has been sending an incompetent lettings agent who didn't give me 24 hours notice before he came by with new prospective tenants. He then argued with me that he tried to call several times (which I found out later he didn't have the correct number but everyone else did) and argued with me in front of the prospective tenant about this. He then the next time had another viewing so he made it for 11:30am and came at 11am, then spent 1/2 hour in our master's bedroom with new prospective tenants talking while we sat in our living room watching tv. I spoke to the Manager Sarah Mitchell, she then proceeded to tell me that she "hoped my relationship would improve with this lettings agent" when she didn't solve the problem as to informing him that he needs to attend viewings ON TIME. 3rd time, he had one of his colleagues book the appointment at 5:30, he then showed up at 4:30. Totally stupid and incompetent, rude, and doesn't seem to think they have any problem running THEIR CIRCUS OF ANIMALS!
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4
people found
this helpful.
by 'Dave' 26/8/2011
- Services:
- Sales (Prospective customer)
- Experience:
- Would you use the agent again? No
I wish we had read this site before choosing KFH as our agents. Clueless and incompetent. Even the smallest task proved too difficult for them (eg changing inaccurate details regarding our property on their website). They put in the bare minimum effort into the advert and then sit back and wait for the property to sell itself. They will give you the patter about their high tech approach to sales, internet hit rates, feedback etc: don't believe a word of it. They never return phone calls, never update you on progress and don't even take the hint when you go into the office to make a fuss. Avoid like the plague.
Was this review helpful? Yes
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3
people found
this helpful.
by 'ex KFH tenant' 21/7/2011
- Branch:
- 81-83 Lower Richmond Road West Putney
- Services:
- Lettings (as a Tenant)
- Experience:
- Would you use the agent again? No
The whole experience has left me bitter and twisted and I would advise everyone to AVOID.
- Finding and leasing the property KFH, we took a 'furnished' flat. Following a 9 hour drive down from Scotland with what we thought we need to set up house in Putney, we moved in to find 'furnished' only included a sofa and 2 beds. No tables, no chairs, no crockery etc... I have rented un-furnished flats with more! If KFH has been honest we could have brought more down from Scotland with us. Instead we had to spend 100's of pounds kitting out the flat! The response we got when questioning their... (read more)
Was this review helpful? Yes
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by 'DoNotUseKFH!!' 5/7/2011
- Branch:
- 25-27 Montpelier Vale Blackheath
- Services:
- Lettings (as a Landlord)
- Experience:
- Would you use the agent again? No
Do not use this company to manage your property. Not only do they not follow basic instructions, get my name and address of property wrong they don't improve their service after a complaint is made. The head of management Natalie Brownsmead was contacted due to the level of service and to be honest she is as incapable as her staff.
DO NOT waste your money by having them manage your property.
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1
person found
this helpful.
by 'ferret' 28/6/2011
- Branch:
- 39 Dulwich Village
- Services:
- Surveys
- Experience:
- Would you use the agent again? Yes
I simply cannot understand all the negative reviews. I bought a house through the Dulwich branch and the two representatives I dealt with were courteous, helpful and efficient. After a couple of viewings of houses that I had found on the web, they suggested some more which i hadn\'t noticed, and I ended up buying one of them, with which I am very happy. Subsequently they have been very helpful with recommendations for builders to undertake some refurbishment work.
All in all, a first rate experience.
Was this review helpful? Yes
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3
people found
this helpful.
by 'DontuseKFH' 3/5/2011
- Services:
- Lettings (as a Tenant)
- Experience:
- Would you use the agent again? No
Having rented a managed property with KFH for a year, they proved to be unreliable and inconsistent throughout. They attempted to over charge us twice and almost every employee I spoke to has proven to be unhelpful and rude.
We recently moved out of the property and although they were quick enough to take our initial deposit, I've had to fight and remind them to send us the check out report let alone the deposit (at this present time, it's been over a month). Not only did they also make the accidental mistake of charging us an extra day, when we actually checked out a day before we were supposed to buuuuut they also informed us today (after much chasing) they "FORGOT" to carry out the check out report and would therefore get back to us when they had finished comparing our initial check in report with the one conducted for the new tenants.
I would not recommend them to anyone, as I don't hate anyone enough to be that cruel. I appreciate estate agents can be bad but Kinleigh Folward & Hayward is a joke.
Was this review helpful? Yes
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4
people found
this helpful.
by 'bl' 12/4/2011
- Services:
- Sales (Prospective customer)
- Experience:
- Would you use the agent again? No
When deciding to sell our flat, for some reasons we were foolishly persuaded by their 'sales pitch' as to why we should use them as our agents! It was a catalogue of errors on their behalf from start to finish. Once we signed on the dotted line to give them sole agency, for a thankfully reduced sentence of 6 weeks (rather than the 12 they have in the initial contract) - we saw nothing of their sales skills again! In the 6 weeks they have never returned a single phone call - leaving you to do all the work. On the few viewings that they managed to arrange, we actually did a portion of them as... (read more)
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3
people found
this helpful.
by 'disgruntled' 3/4/2011
- Branch:
- 50 High Street Beckenham
- Services:
- Sales (Prospective customer)
- Experience:
- Would you use the agent again? Yes
Had property on the market with them for months. Very few veiwings, even less feedback and the staff seemed to change every week.
Was this review helpful? Yes
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3
people found
this helpful.
by 'mish' 30/3/2011
- Branch:
- 1 Burnt Ash Lane Lee
- Services:
- Sales (as a Vendor)
- Experience:
- Would you use the agent again? No
They did not actually manage to sell my property in the end but the time I was with them as a seller they misinformed me continually about lost documents and perspective buyers and offers. Got to be the worst estate agent I have ever encountered. Do not touch them with a barge pole!
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2
people found
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by 'Mrs Mills' 25/3/2011
- Branch:
- 124 Balham High Road Balham
- Services:
- Lettings (as a Landlord)
- Experience:
- Would you use the agent again? No
Outrageous bunch! Shocking service, all their care about is money money money, paying for a fully managed service and they can't even arrange a gas safety for me! Quite keen to get their statement out, before my tenant moved in though! Next time round, I'm going to use an independent!
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3
people found
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by 'Colinbert' 15/2/2011
- Branch:
- 36-37 Topsfield Parade Crouch End
- Services:
- Sales (Prospective customer)
- Experience:
- Would you use the agent again? No
I am appalled at how bad the service of this Branch is. I am looking to buy a property and the estate agent couldn't of been less interested if he tried. He was late meeting me on 3 occasions with no apology and is rude and ignorant. It has put my off buying a house, and certainly this estate agent!
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1
person found
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by 'Vishal' 15/2/2011
- Branch:
- Surrey Quays Shopping Centre Surrey Quays
- Services:
- Lettings (as a Tenant)
- Experience:
- Would you use the agent again? Yes
Renting through Surrey Quays, so far from referencing and such been okay. Were initially told managed by landlord but contract has rent going to KGH, will update if we were lied to about that (and then further update on any issues we come across falling from that)
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2
people found
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by 'steph' 14/2/2011
- Services:
- Lettings (as a Tenant)
- Experience:
- Would you use the agent again? No
Absolutely awful service. Forgot to get my partner's references before we moved in. When we moved in the flat was full of the landlord's furniture despite having been advertised as unfurnished, which meant we couldn't move ours in until they had removed it. This took days. Reported various problems with the flat which they took months to resolve. Some, such as not being able to programme the heating, are still unresolved and we have been here for five months. KFH seem to value landlords and have absolutely no interest in tenants. They are rude, incompetent, disorganised and ignore most phonecalls/emails. I would strongly advise against using KFH.
Was this review helpful? Yes
 or the hall.
There was a hole in the roof (which they let slip the ex-tenants had already informed them of) which obviously made the house freezing, damp and impossible to heat. Lots of clothes were destroyed by mould and some walls were green. Took 4 months to fix.
Owners are now moving back in so we\'re getting kicked out (which is actually a bit of a relief) so from time to time you\'ll come home from work to find a workman in your room or the like with no notice given or permission gained from KFH to enter the property. My personal favourite was the time I was in bed after a nightshift & woke up to find there was a strange man (contractor) standing in my room inspecting the walls.
It takes on average 5 phone calls and 10 emails and a massive amount of time and effect to get a reply from anyone. They clearly have caller ID as if you call from the same number a lot they stop answering, so you have to resort to using another phone to get them to answer. When they do answer they tend to be as obnoxious as they possibly can, sometimes shout "WHAT DO YOU WANT ME TO DO???" down the phone and pretty much do as little as they can get away with to help solve your problems.
Cherry on top is charging you £35 (plus VAT) to get a reference from them (so £42 to tick a box that says "satisfactory reference".) Looking forward to probably having to wrestle our deposit from their money grabbing hands./&display=popup&link=http://www.allagents.co.uk/review/24337/&redirect_uri=http://www.allagents.co.uk/review/24337/ "Share on your Facebook Wall"){kind=logo}
 he cut up our lino bathroom floor and merely gaffa taped it back. The floor is now loose and looks hideous and the job was done very poorly. This work was organised by the estate agent.
Many of the appliances and furniture in the house were on their last legs when we moved in, which we conveniently were not informed of, so whenever something breaks (which has happened naturally, not to our abuse) we are stuck with a hefty bill to replace the item or appliance. Our washing machine, tumble dryer and 3 of 10 kitchen cabinets have broken due to wear and tear since last August, all of which we are being forced to pay for. The work done on the house is of extremely poor quality and we feel it is unfair that KFH are making out that its our fault.
Whenever we try to contact someone from the agency, if we get through to someone (which is very rare), we are rudely told that we have to be more careful with our flat and that an invoice is on our way.
Since August 2011 we have spoken with KFH approximately 3 times due to their inability to call us back when we need them to.
KFH are an appalling estate agent and myself along with my 2 flat mates strongly advise you to NOT use them./&display=popup&link=http://www.allagents.co.uk/review/23294/&redirect_uri=http://www.allagents.co.uk/review/23294/ "Share on your Facebook Wall"){kind=logo}
 they charge £150 but provide absolutley nothing for this cost. I am now thankfully moving and they are being unbelievably rude about my flat which i have taken great pride in over the last 10 years. They call and give barely any notice before they want to bring prospective tenants around and are extremely nasty if I say it is not possible. They are the ones that are making the move stressful and difficult. I am so glad I am getting away from them and will NEVER use them again. I have been in the property business myself for over 20 years and am amazed that a company can stay in business with such dreadful customer service and administration./&display=popup&link=http://www.allagents.co.uk/review/23500/&redirect_uri=http://www.allagents.co.uk/review/23500/ "Share on your Facebook Wall"){kind=logo}
. I asked if I could have a cup of tea while I waited and she said that all the office cups were chipped, and she wouldn't like to offer me one of those, so I should go to the coffee shop over the road!
Ben sent me photos of a Victorian property that looked very enticing, but the windows seemed to be plastic ones. I asked him if they were and said that if they were I had no interest in seeing it. He said, What? Plastic windows? Oh, no, no. I made an hour-and-a-half journey there. The windows were plastic. I said, Why did you say there were no plastic windows? He said, what? oh? are they? Well, you see, when you asked if the windows were plastic I didn't know what you were talking about. I had never heard that term before.
Difficult (or hould I say impossible) as it was to believe an estate agent (or indeed anyone) had never heard of plastic windows, I explained that plastic windows were windows made of plastic, or UPVC, and that people of education and taste, who were interested in original or correctly restored older properties, were revolted by them. I then told him to immediately tell me if in future I used a term he did not understand, so there could be no misunderstanding.
About three minutes later, I wasn't intending to trap him, but, after I spoke a sentence I realised there was a term in it with which he might not be familiar. I waited a few seconds, then said, Do you know what I mean by ____? He said no. I said, Do you remember what I told you just a couple of minutes ago? He said, heh heh, well, you caught me out. He said it as if the matter were insignificant and boring.
And that sums it up. Why would anyone want to do business with anyone who said, "You caught me out"? If estate agents resent the way they are regarded, they need only look to clowns like these, who behave like inept parodies of the worst that we believe of estate agents.
From my experience with KFH, this attitude seems endemic to the organisation. I wasted more of my time responding to an advert by another branch which did not show photos of its two bedrooms or indicate on its floor plan that there was anything unusual about them. Nor did the agent say anything before we went there. Their ceilings turned out to be not much over six feet high.
In a third branch, an agent, perhaps because of my foreign accent, told me an outrageous lie about housing practices and regulations in London. I have lived here nearly thirty years, in several homes, and I read a lot about property.
These people are not only idiots, they are rude and dishonest idiots./&display=popup&link=http://www.allagents.co.uk/review/21401/&redirect_uri=http://www.allagents.co.uk/review/21401/ "Share on your Facebook Wall"){kind=logo}
![Facebook](http://www.facebook.com/dialog/feed?app_id=159335870805641&picture=http://allagents.co.uk/images/logo-thumbs.png&description=We rented a property from this agent and still haven't been repaid our deposit or given a reason why after 6 weeks of trying to contact both the landlady and the agency. Do not use this agency - they are unhelpful, dismissive of any complaints and unwilling to put anything they tell you into writing. The guy who is supposedly their rental manager is particularly bad, and after finally getting the name of their "Accounts Manager" I am getting the "on the other line" treatment from him - unbelievable!! They do not return calls unless it is a possible sale / rental (they are very quick at that!). After 20 years of working in the property business I have never come across customer service like this ..../&display=popup&link=http://www.allagents.co.uk/review/21087/&redirect_uri=http://www.allagents.co.uk/review/21087/ "Share on your Facebook Wall"){kind=logo}
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When we first moved in, the flat was in poor condition. The toilet flush did not work, there was food scraps left in the sink and on the ceiling, lightbulbs and doorknobs missing, blinds and chest of drawers broken. We repeatedly sent over lists of things to fix to the estate agents, to be met with a complete lack of empathy and slow replies. It seemed to us that they did everything to cast blame on us - making us check back through emails to check we had raised issues, never apologising and taking up to a month or two to fix issues (gladly the toilet was fixed quite quickly).
The real issue for me was their lack of interest when our boiler broke down. There was no hot water in the flat and we either had to go to the gym / work shower / have a stand up wash. They had no timescale for fixing things once they had broken and once we had raised it. One weekend, we spent without hot water - trekking to central London from Balham to wash!! Again, no apology, no empathy.
Finally, when I moved out, I let them know I had left my laptop behind by accident - which was clearly labelled in the check out inventory. I tried to fix a date to pick it up but they had already trashed it, due to the fact it was inside the broken chest of drawers. The chest of drawers had been broken the whole way through our tenancy but they decided to change it at the end of the tenancy, presumably so they could rinse some more rent from the new people.
I am now buying a place in London and there is absolutely no way I would put any more business KFH's way - they are rude, arrogant and entirely unsympathetic to their tenants./&display=popup&link=http://www.allagents.co.uk/review/20602/&redirect_uri=http://www.allagents.co.uk/review/20602/ "Share on your Facebook Wall"){kind=logo}
. When problems were reported KFH were rude on the phone and displayed a complete lack of urgency in fixing any problems! Never rent property through KFH!!!/&display=popup&link=http://www.allagents.co.uk/review/18095/&redirect_uri=http://www.allagents.co.uk/review/18095/ "Share on your Facebook Wall"){kind=logo}
 the interest waned and it became even more difficult to view the properties we wanted to view. When we stressed and asked to be shown more properties, we were expected to consider making 'offers' by looking at the photos on their website! I found it especially shocking that all the while the insinuation was on us being time wasters.
Found the agents generally dis-interested and lazy at worst. Every question felt like asking a teen for a favour. Thankfully they are not the sole reps of some properties we like!/&display=popup&link=http://www.allagents.co.uk/review/22117/&redirect_uri=http://www.allagents.co.uk/review/22117/ "Share on your Facebook Wall"){kind=logo}
 fault), Landlord – “it is agency’s mistake and I don’t have your money”…
After that there was a period of one month calling to the agency and landlord trying to find out what had happened, but nobody wanted to take the responsibility for that.
In parallel we had to find a place to stay, to keep our belongings and find a new apartment (obviously with another agency).
I sent a Breach of Contract and asked for our money back plus the expenses we had within the week of waiting for the information from them, which is 300GBP for the rented van. But KFH did not agree and after two weeks of struggling at the very last date they paid our deposit back… but not our expenses.
My advice: BE AWARE, NEVER USE Kinleigh Folkard & Hayward!!!/&display=popup&link=http://www.allagents.co.uk/review/15787/&redirect_uri=http://www.allagents.co.uk/review/15787/ "Share on your Facebook Wall"){kind=logo}
. This was not explained to me - and when I queried it was given a hard sell telling me that on average customers without this clause pay 10-15% more each year so a 5% uplift was a good deal. After a number of phone calls we were dropped to the 12 month contract originally requested.
- Back in August due to an admin error from my bank KFH cancelled my direct debit. The bank reversed the error and re-established the direct debit details. KFH were unable to - so I provided them with the details. Now 3 months on they still haven't fixed this and our rent has been late 3 months in a row. This is really frustrating as it makes us look like bad tenants - despite regularly chasing KFH to collect payment./&display=popup&link=http://www.allagents.co.uk/review/15038/&redirect_uri=http://www.allagents.co.uk/review/15038/ "Share on your Facebook Wall"){kind=logo}
 and argued with me in front of the prospective tenant about this. He then the next time had another viewing so he made it for 11:30am and came at 11am, then spent 1/2 hour in our master's bedroom with new prospective tenants talking while we sat in our living room watching tv. I spoke to the Manager Sarah Mitchell, she then proceeded to tell me that she "hoped my relationship would improve with this lettings agent" when she didn't solve the problem as to informing him that he needs to attend viewings ON TIME. 3rd time, he had one of his colleagues book the appointment at 5:30, he then showed up at 4:30. Totally stupid and incompetent, rude, and doesn't seem to think they have any problem running THEIR CIRCUS OF ANIMALS!/&display=popup&link=http://www.allagents.co.uk/review/12537/&redirect_uri=http://www.allagents.co.uk/review/12537/ "Share on your Facebook Wall"){kind=logo}
. They put in the bare minimum effort into the advert and then sit back and wait for the property to sell itself. They will give you the patter about their high tech approach to sales, internet hit rates, feedback etc: don't believe a word of it. They never return phone calls, never update you on progress and don't even take the hint when you go into the office to make a fuss. Avoid like the plague./&display=popup&link=http://www.allagents.co.uk/review/12327/&redirect_uri=http://www.allagents.co.uk/review/12327/ "Share on your Facebook Wall"){kind=logo}
. Not only did they also make the accidental mistake of charging us an extra day, when we actually checked out a day before we were supposed to buuuuut they also informed us today (after much chasing) they "Share on your Facebook Wall"){kind=logo}
 - we saw nothing of their sales skills again! In the 6 weeks they have never returned a single phone call - leaving you to do all the work. On the few viewings that they managed to arrange, we actually did a portion of them as they 'weren't available'. When questioned about feed back from viewings, they had no idea about the people who had even been inside our property, and as if they were deliberately trying to annoy us, they then lost our keys!! The level of customer service is appalling to be kind.
My strong advice to anyone considering using this branch in Blackheath, is to avoid them if you want any level of decent customer service or estate agents that you can put a small amount of faith in to act in your best interests as the vendor! My advice- go somewhere else, and give some one who works hard and is good at their job a chance to get some commission for actually doing their job properly!/&display=popup&link=http://www.allagents.co.uk/review/9574/&redirect_uri=http://www.allagents.co.uk/review/9574/ "Share on your Facebook Wall"){kind=logo}
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