The Deposit Protection Service
1/5, 84 reviews
7% recommended
48% lettings valuation accuracy
50% lettings fee satisfaction

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Latest Reviews

 View all Reviews 84
23rd Aug 2023
reviewed by 'Didier'
“Appalling. 5 people give a deposit because this is a co renting for students. The landlord gives the green light to ......”
9th Aug 2023
reviewed by 'Alma Hardy'
“Absolutely appalling service. DPS gave the deposit back to the tenant even though it has cost more than £7K to ......”
28th Dec 2022
reviewed by 'Nat'
“APPALLING ! Went over a month past their own deadline to resolve a dispute and never answer the ohone. Despite clear ......”
10th Dec 2022
reviewed by 'VIC'
“I recently asked for DPS adjudication service in resolving a dispute that I, the (landlord) had with my outgoing tenants. ......”
26th Nov 2021
reviewed by 'MAJ'
“I am a landlord, I try to be a fair one and have never until now, over 12 years had to ......”
2nd Nov 2021
reviewed by 'scammer stolen my deposit'
“This is a scam company.. it should be removed from business, they scammed us out of £1800 please who or how ......”
Performance Statistics
Services Valuation Fees Min Price of property reviewed Max Price of property reviewed
Lettings 48% 50% £400 £3,000
Review statistics
From Landlords From Tenants From Vendors From Buyers Other
4 36 2 39 0 0 0 0 0 3
Areas covered
Address

The Pavilions Bridgwater Road
Bristol
City of Bristol
BS99 6AA
0844 4727 000

update staff | update details

Opening Hours
  • Monday: 09:00 - 17:30
  • Tuesday: 09:00 - 17:30
  • Wednesday: 09:00 - 17:30
  • Thursday: 09:00 - 17:30
  • Friday: 09:00 - 17:30
  • Saturday: Closed
  • Sunday: Closed
Services offered
  • Sales
  • Lettings
    •
  • Block Management
  • Surveys
  • Conveyancing
  • Mortgage Advice
  • Home Builder
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“It is quite incomprehensible that the DPS is allowed to ......”

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Apr 25,2016
Minithumbdown
By: '*'
Apr 25,2016
13 people found
this helpful
It is quite incomprehensible that the DPS is allowed to function at all and if we could afford it (my wife and I are pensioners) I would take them to court. We rented a property in Bexhill last year, and when we vacated the property ...
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Comment on agent fees
bad
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By: Paul sparks
Apr 25, 2018
View all comments (1)
Absolutely no one operates the phones. It won't log me in to its website. They blatantly want to keep my money They owe me £650 and I am considering legal action to get it back. ...

“DPS ADR service nothing more than waste of time. They ......”

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Feb 04,2016
Minithumbdown
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Stanzi
By: 'Imran'
Feb 04,2016
7 people found
this helpful
DPS ADR service nothing more than waste of time. They didn't consider all the factual evidences provided rather believed in fake invoices provided by letting agent. Property wasn't given me clean and there were lots of issues for which i had all the evidences and ...
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What agent could do to change your mind?
bad
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Comment on agent fees
bad
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“absolutley disgusted in the company as much as I am ......”

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Jun 16,2015
Minithumbdown
By: 'teresa'
Jun 16,2015
8 people found
this helpful
absolutley disgusted in the company as much as I am the landlord who they went in favour with! Obviously not a fair way to keep money my agency lied on there report all backed up with the information I have to them yet they still ...
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“Tenants left property after 10 months in really bad order including ......”

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Apr 15,2015
Minithumbdown
By: 'Gill'
Apr 15,2015
7 people found
this helpful
Tenants left property after 10 months in really bad order including dog poo on decking and dog vomit on carpet too much to mention we went for a single claim and after them having all photos and a exit report they awarded the tenant 45% of the ...
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By: Salma
Mar 09, 2018
View all comments (1)
Disgusting!!! They don't deserve any stars at all. I have sent all the legal documents over 2 weeks still waiting for my deposit. When ever I called they said they don't know when will I receive the money. Very disappointing!! Never use their services again ...

“This service is extremely biased towards clawing back deposits on ......”

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Jan 09,2015
Minithumbdown
By: 'abx123'
Jan 09,2015
7 people found
this helpful
This service is extremely biased towards clawing back deposits on behalf of greedy landlords and dishonest letting agents. I would never use them again as they are clearly incapable of following their own processes. The "adjudicator" was apparently CILEX qualified but unable to sort simple ...
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What agent could do to change your mind?
- stood by their own procedures - been honest about when evidence was received - sent copies of evidence in full - actually considered the evidence supplied - not shown bias towards the landlord
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“This is concerning the transfer of Landlord for the purpose ......”

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Oct 16,2014
Minithumbdown
By: 'Teary'
Oct 16,2014
5 people found
this helpful
This is concerning the transfer of Landlord for the purpose of the deposit that the agent is holding. I bought over the tenanted property a year ago and only realised that the deposit was held by this agency. When I first called more than two ...
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What agent could do to change your mind?
It is too late, I won't change my mind but just make the damn transfer happen for me!!!
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“When I took out the tenancy I was informed that ......”

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Jun 13,2014
Minithumbdown
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Lorraine
By: 'Richard'
Jun 13,2014
10 people found
this helpful
When I took out the tenancy I was informed that my deposit would be held in trust with the DPS this was so as to protect my deposit. When I vacated the property on May 6th 2014 I was informed that the DPS would be in ...
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“what a load of rubbish! I imagine that a letting ......”

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Mar 21,2014
Minithumbdown
By: 'Lee'
Mar 21,2014
5 people found
this helpful
what a load of rubbish! I imagine that a letting agency personnel had come up with this idea to make there lifes easyier... with no satification to the tenant!! I have been stuck in a roundabout of declined offers to the point were i just ...
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What agent could do to change your mind?
Nothing..... Organisation/companys are set up with one ethos... to make money. I just dont agree with this companys idea of making money. Hope they rot in hell
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“they told me it was 2 weeks before the deposit will ......”

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Feb 19,2014
Minithumbdown
By: 'steven'
Feb 19,2014
4 people found
this helpful
they told me it was 2 weeks before the deposit will be repaid into my account if the Tennant doesn't respond. after the 2 weeks they then told me it was a further 5 days just in case he posted a response to my claim. They then told ...
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What agent could do to change your mind?
Told me the truth to start with
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“This service is biased incredibly towards tenants.my ex-tenant left ......”

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Jan 24,2014
Minithumbup
By: 'Terribly'
Jan 24,2014
5 people found
this helpful
This service is biased incredibly towards tenants.my ex-tenant left a lot of rubbish in a communal pathway. The ex-tenant had attempted to re-enter the property after his tenancy elapsed to clear the rubbish himself. Because he failed to provide his forwarding address, re-entry was ...
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“My experience with this company is truly awful. It has ......”

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Sep 03,2013
Minithumbdown
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Julie
By: 'Chlobags'
Sep 03,2013
6 people found
this helpful
My experience with this company is truly awful. It has taken several months for me to get my deposit back and every single one of my phone conversations has resulted in being hung up on. The call centre staff were incredibly rude and condescending to ...
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What agent could do to change your mind?
Not speaking to customers who are having difficulties as if we are stupid Warning of the considerable charge of the call price Generally being helpful rather than making me sit through a 40minute call whilst they argued whether they had been condescending or not. *WARNING THE REVIEWS ARE RIGHT DO NOT USE THIS COMPANY*
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“Absolutely appalling service- I received an email stating that my ......”

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Jun 24,2013
Minithumbdown
By: 'Anon'
Jun 24,2013
5 people found
this helpful
Absolutely appalling service- I received an email stating that my deposit had been paid back into my bank account, and would be available once it had gone through standard bank clearing. That was 3 days ago. I spoke to my bank this morning and their clearing ...
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What agent could do to change your mind?
There is nothing that would change my mind- I will not rent from any landlord that uses this service in future.
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“What kind of rip off is the DPS, I was ......”

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May 23,2013
Minithumbup
By: 'Frustrated'
May 23,2013
4 people found
this helpful
What kind of rip off is the DPS, I was a tenant and am in the process of trying to get my deposit back which is virtually impossible, the amounts of excuses they use not to pay is a joke, I must have spent a ...
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“The DPS are an absolute joke and extremely all for ......”

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May 17,2013
Minithumbup
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Frederick
By: 'Rachel'
May 17,2013
8 people found
this helpful
The DPS are an absolute joke and extremely all for the tenant!, I have a situation were, I had an Assured Shorthold Tenancy signed by myself and the tenant, when the tenant moved out due to breaches caused under the tenancy, there was just over 5...
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“This service is a complete joke. we moved out of ......”

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May 01,2013
Minithumbdown
By: 'GARY'
May 01,2013
6 people found
this helpful
This service is a complete joke. we moved out of a rented property on 9th jan 2013, the property was immacculate when we left but its now 1st may and still no deposit back. The old landlords are messing us around but the DPS are no ...
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What agent could do to change your mind?
Sort out any issues with the landlords, tennants asap and not pass the buck at every turn.
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“DPS is very tenant baised to start with. Their systems ......”

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Apr 27,2013
Minithumbdown
By: 'Tee'
Apr 27,2013
3 people found
this helpful
DPS is very tenant baised to start with. Their systems and processes also isn't clearly outlined or easy to use. Rented out my house fully furnished, Tenants had agreed to an addedum to the tenancy to pay full price for any unwanted furniture sold should ...
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“Terrible service. It took me 3 months to get back my ......”

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Apr 15,2013
Minithumbdown
By: 'djazaira'
Apr 15,2013
4 people found
this helpful
Terrible service. It took me 3 months to get back my own deposit! Million calls have been made by myself and lardlord; each time DPS found a different excuse to delay the payment! Making interest on my deposit and made me waste my money on phone ...
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“I'm too having trouble getting my deposit back from the ......”

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Apr 14,2013
Minithumbdown
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Lorraine
By: 'Tea'
Apr 14,2013
3 people found
this helpful
I'm too having trouble getting my deposit back from the DPS. First they sent me a cheque which I couldn't cash because I have no UK bank account, only one in my home country (which was the reason I chose the have the cheque in ...
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“Never used them before and now never will use an ......”

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Mar 20,2013
Minithumbdown
By: 'Frustrated'
Mar 20,2013
5 people found
this helpful
Never used them before and now never will use an agent in the future that uses DPS. Despite overwhelming evidence, independently assessed, of damage to property by tenant's dog and cat (keeping pets in breach of tenancy) DPS deemed this fair wear & tear and gave ...
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“Absolutely terrible...they steal money (my interest), no other way ......”

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Jan 18,2013
Minithumbdown
By: 'jim'
Jan 18,2013
6 people found
this helpful
Absolutely terrible...they steal money (my interest), no other way to put it. I strongly advise you use Thomas Higgins and commence legal action, if you are getting your deposit back with these crooks. I was supposed to wait something stupid like 10 working days for ...
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“Terrible service for myself and my tenant. I had a ......”

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Nov 14,2012
Minithumbdown
By: 'caz'
Nov 14,2012
7 people found
this helpful
Terrible service for myself and my tenant. I had a good tenant who wanted to move to be nearer his family. As he leftthe property in good order I notiied the deposit protection service that they should release the deposit. Three weeks later the tenant ...
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“Disgusting service!! woman with an attitude - do not protect ......”

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Oct 04,2012
Minithumbdown
By: 'Kelly'
Oct 04,2012
5 people found
this helpful
Disgusting service!! woman with an attitude - do not protect the landlord DO NOT USE! HAD AN UNHELPFUL HORRIBLE ATTITUDE - DID NOT MEET THEIR END OF THE DEAL....
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What agent could do to change your mind?
AVOID AVOID AVOID
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“As a medium size Letting Agent we too have had ......”

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Jul 29,2012
Minithumbdown
By: 'Lettings'
Jul 29,2012
4 people found
this helpful
As a medium size Letting Agent we too have had major problems with the DPS over the past 4/5 yrs. We run an honest small business managing quality hardworking Landlords homes. As of yet not one ruling has gone the way of our landlord, i do ...
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What agent could do to change your mind?
No help or advice for wronged Landlords
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“Despite me submitting overwhelming evidence that the outgoing tenants had ......”

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Mar 04,2012
Minithumbdown
By: 'Stuart'
Mar 04,2012
10 people found
this helpful
Despite me submitting overwhelming evidence that the outgoing tenants had damaged the property and not paid any rent for the last 2 months of their occupancy, the DPS still returned the deposit to the tenants. In fairness, I should add that I only sent a copy ...
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What agent could do to change your mind?
An apology and full compensation.
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No fees information available
Kindly note that legally, letting agents need to publish information about their tenancy fees, government-approved redress schemes and client money protection schemes on their website and on third party websites (on which agents are listed). For properties to lease/rent in England, agents need to keep this information up to date and precise on allAgents or specify within the property description.

Complaints Procedure

No procedure available.

Awards won by The Deposit Protection Service

Regional Awards won by The Deposit Protection Service

Individual Branch Awards



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