View all comments (1) Dear Jamie. Thank you for taking the time to share your online review of your experience as a tenant who has rented through 1LET - we appreciate your feedback. It's great to see that in particular you have found Aga, one of our property managers, to be a great help to you - and that you feel we have delivered high levels of customer service. We're glad to see that we've also been helpful to you with regards to moving out of the property, we hope your future experience from here on in is posi ...

View all comments (1) Dear Arabella. First of all - thank you for taking the time to write a review on your experience as a landlord who chose to let their property with 1LET. As someone who previously had an unpleasant experience with their previous agent, we are glad that after coming to 1LET this has changed - in particular we're very happy to see your experience with Ken, one of our property managers and our Lettings Director has been positive. 1LET take pride in offering a service to landlords where ...

View all comments (1) Dear R Altaf, thank you for taking the time to share your experience of 1LET's property management services. We are glad to hear you have had a positive experience with Ken in particular - it's great to read you have found him to be polite and friendly and the company overall to be professional. Also great to see should you have any problems you know we are here to help. Thank you again for your review and thank you for choosing 1LET! ...

View all comments (1) Dear e.p.s, thank you for taking the time to share your experience of letting through 1LET. As someone with over 20 years experience of renting through multiple agents, we are grateful for your honest feedback. To hear you have found us to be professional, efficient and friendly - in particular the quality of customer service delivered by both Aga and Ken, is great to read. It's also great to see you feel we try our hardest to ensure both tenants and landlords are happy - this is something we do ...

View all comments (1) Dear Rory. Thank you for taking the time to offer feedback on your experience of letting a property through 1LET. It's great to see that Aga has been helpful to you and that you would therefore recommend us to prospective tenants! Thank you for a lovely review, and thank you for choosing 1LET! Kind regards, the 1LET team. ...

View all comments (1) Dear Ben, thank you for writing a review on your experience of renting with 1LET. It's great to hear you found Ken helpful - and we're glad you found a suitable property on short notice! We appreciate you saying that you would recommend us to your friends - and we appreciate you taking the time to write this review! Thank you for choosing 1LET. Kind regards, the 1LET team. ...

View all comments (1) Dear Cathal, thank you for taking the time to share your experience of renting through 1LET. We're glad to see that you would recommend us and that you've found our staff to be professional in the way they do things. Thank you again - and thank you for choosing 1LET. ...

View all comments (1) Dear Albert Sharpe, thank you for taking the time to leave 1LET a review, and highlighting that you would recommend us, as an Edinburgh letting agent, to anyone. It's great to see that you have had a very positive experience, and have found Ken in particular to be very helpful to you. As someone who also has previous experiences to compare to, it's also promising to see you feel we look after the needs of both landlords and tenants - providing quality customer service to both is very import ...

View all comments (1) Dear Joanna, thank you for taking the time to tell us about your experience as a landlord who chose to use 1LET. We're very happy to read that you have found us to be very professional, practical and personable - and that we have been able to help you and manage your property. We always take the time to think about the best approach to take in all situations and the outcome that will be mutually beneficial to both landlords and tenants - so it's great to see you have been happy with the way ...

View all comments (1) Dear Sam. Thank you for offering your feedback on 1LET's customer service and your experience as a tenant who chose to rent with 1LET. It's great to hear you found Ken helpful and that you feel we are an approachable team of staff. We're also glad to hear that you found a property you are happy with and in a location you were looking for! Thank you for taking the time to share your experience and thank you for choosing 1LET! ...

View all comments (1) Dear Alan. Thank you for leaving a review on your experience as a tenant who has used our services. We're happy that you are pleased with the service you have received and that you are also happy with the property you are renting. Thank you for choosing 1LET! ...

View all comments (1) Dear Margaret, thank you for sharing your 1LET customer service experience. As a landlord who chose 1LET to manage your property, we are very happy to hear that Ken was helpful to you - and that your property let very quickly with you saving money on insurance too! ...

View all comments (1) Dear Sarena - thank you for reviewing 1LET and your customer service experience. It's great to hear such positive feedback about our property managers Ken and Aga. It's also good to hear Ken's knowledge of landlord requirements and his explanation of the letting process was helpful to you. Aga was pleased to hear that you were happy with your photos and of course that you felt her approach was professional! We'd like to thank you for sharing your experience as a landlord who chose to let with 1L ...

View all comments (1) Dear Emilia Marciszewska. Thank you for sharing your experience as a tenant with 1LET. We're happy to see that you rate the customer service delivered by both of our property managers - Ken and Aga. It's also great to see any questions/concerns you had were dealt with quickly! Thank you again for your review and thank you for choosing 1LET! ...

View all comments (1) Dear Anna. Thank you very much for taking the time to leave 1LET a review. Itis great to read your positive feedback on Aga and how highly you rate the service you received. It's also very promising to see you would use 1LET again! Thank you again for your feedback and thank you for choosing 1LET! ...

View all comments (1) Dear Mariusz. Thank you for sharing a review on your experience as a 1LET tenant. We are very happy to hear about your positive experience. It's great to hear that you have found Aga to be polite and helpful and that overall you feel you receive a high quality service. Thank you again for taking the time to write a review and thank you for choosing 1LET! ...

View all comments (1) Dear Julia. Thank you for your review on your experience as a 1LET tenant. To hear that you have had a positive experience - in particular with Ewan and Aga - is great to hear. We are also delighted to read that you would recommend us to anyone seeking a reliable and efficient letting agency. Thank you again for taking the time to write a review and thank you for choosing 1LET! ...

View all comments (1) Dear Sarah Cameron. Thank you for taking the time to tell us about your experience with 1LET. We are glad to hear you have found us to be professional, prompt and efficient and that you found the information we provided you with useful. It's also great to see that you would recommend us to any prospective landlords and tenants. Thank you for your 5 star review and thank you for choosing 1LET! ...

View all comments (1) Dear Christiana and Andrew, Thank you for the kind words, Everyone at 1LET works very hard to ensure both landlords and tenants receive the same excellent service. Reviews like yours make the hard word very much worthwhile. We do hope you enjoy renting with 1LET and we remain only a phone call or email away should you need us. ...

View all comments (1) Dear Kasia, Thank you for your review. We are delighted that you were so pleased with the service that you received from 1LET. We in turn very much appreciate the time that you spent with us as a tenant. If we can be of service to you or someone that you know in the future please do just get in touch. ...

View all comments (1) Dear Lin, Thank you for your kind review. We likewise greatly appreciate your highly responsible approach at all times during your tenancy. We remain at your service should you require any further help or assistance in the future. ...

View all comments (1) Dear RPaul, We greatly appreciate your taking the time to write a review regarding your customer service experience with 1LET. We look forward to continuing to provide a level of service that is genuinely helpful and that the 1LET team can be proud of. ...

View all comments (1) Dear Nicola D, We're so glad to hear that you've had such a positive experience with us! At 1LET we try to make sure that our communication is the best possible, and that every part of renting is as painless as we can make it. It's lovely to get such good feedback, thank you. ...

View all comments (4) Those with something to hide often do go silent with no further comment. Just a repeat.... AVOID THIS COMPANY ...

View all comments (1) Dear Jolene, We're so glad to hear that you've had such a good experience with 1LET! Thank you for this wonderful review, it's absolutely lovely to hear such positive feedback. We strive to be an ethical business and give the best experience we can to all our clients - whether that be landlords or tenants - and it’s great to have that appreciated. Thank you again for the five star review, it really means a lot to us. And thank you for choosing 1LET! ...

View all comments (1) Dominique, thank you so much for this wonderful review! We try very hard to have excellent customer communications and we love to hear that it’s being appreciated - Ken was especially pleased to hear your praise of him. We hope you continue to have such a positive experience with 1LET. Thank you again for your review and thank you for choosing 1LET. ...

View all comments (1) Dear Gemma and Thomas, Thank you for this wonderful review! We’re so glad to hear that you couldn't be happier with our service and that you wouldn't hesitate to recommend us. Aga was thrilled to hear your praise of her, as of course were Ken and Ewan. We will try our best to make sure that your experience with 1LET always remains as positive as it is now. Thank you again for your review, and thank you for choosing 1LET! ...

View all comments (1) Dear Jado, Thank you for your review, it’s great to hear that you had such a good experience and would recommend us to others! Ken was especially pleased to hear your praise of him and that you appreciated his advice so much. We really hope you continue to enjoy our services, as we make every effort to make sure that our customers are always satisfied. Thank you again for your review, and thank you for choosing 1LET. ...

View all comments (1) Dear 'katherinech', Thank you for your excellent review! We’re so glad to hear that you think of us as totally trustworthy, it means so much to us that you've had such a positive experience. That you check with us first when looking for a flat is incredibly gratifying to hear and we hope that we live up to your expectations in the future. Thank you again for your review, and thank you for choosing 1LET! ...

View all comments (1) Dear Kellie Maconochie, Thank you so much for your 5 star review! Ken was extremely pleased to hear that you were particularly happy with his service and that you appreciated all his hard work in making sure that everything is 'just right'. We’re so happy to hear that you've recommended him and that you've enjoyed your time with us so far. Thank you again for your review, and thank you for choosing 1LET! ...