90% lettings valuation accuracy
96% lettings fee satisfaction
We are focused more than ever on caring for customers and delivering consistently high levels of service tailored to the needs of individual landlords and tenants.Our approach to customer service is built around quality and value and is driven by our friendly and professional team of staff.Our overall ...
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We are focused more than ever on caring for customers and delivering consistently high levels of service tailored to the needs of individual landlords and tenants.
Our approach to customer service is built around quality and value and is driven by our friendly and professional team of staff.
Our overall aim is to enable our team to do their work quickly and efficiently. Keeping customers informed. Protecting customers interests. Doing what we say we are going to do. A company where reputation matters and a business that takes a long term view.
1LET Quality means...
A highly qualified, experienced and competent team of staff. On-going staff training. Conscientious and trustworthy suppliers and contractors. Systems and communication that always put the needs of our customers first.
1LET Value means...
Constantly working towards greater efficiency. Highly transparent invoicing and financial transacting. Making sure that our pricing is fair and competitive at all times. Helping our customers to make informed choices.
Our approach to customer service is built around quality and value and is driven by our friendly and professional team of staff.
Our overall aim is to enable our team to do their work quickly and efficiently. Keeping customers informed. Protecting customers interests. Doing what we say we are going to do. A company where reputation matters and a business that takes a long term view.
1LET Quality means...
A highly qualified, experienced and competent team of staff. On-going staff training. Conscientious and trustworthy suppliers and contractors. Systems and communication that always put the needs of our customers first.
1LET Value means...
Constantly working towards greater efficiency. Highly transparent invoicing and financial transacting. Making sure that our pricing is fair and competitive at all times. Helping our customers to make informed choices.
Latest Reviews
View all Reviews 224
4th Jun 2024
reviewed by 'Jane'
19th May 2024
reviewed by 'Jo-Anne Thomson'
25th Jan 2024
reviewed by 'Mark Evan Wong'
9th Nov 2023
reviewed by 'Maria'
9th Sep 2023
reviewed by 'Jess'
22nd Aug 2023
reviewed by 'Yahya Barry'
Performance Statistics
| Services | Valuation | Fees | Min Price of property reviewed | Max Price of property reviewed |
|---|---|---|---|---|
| Lettings | 90% | 96% | £475 | £1,950 |
Review statistics
| From Landlords | From Tenants | From Vendors | From Buyers | Other | |||||
|---|---|---|---|---|---|---|---|---|---|
| 81 | 1 | 133 | 5 | 0 | 0 | 0 | 0 | 3 | 1 |
Areas covered
- EH1
- Edinburgh & Lothians
- EH2
- Morningside EH10
- EH3
- Stockbridge
- EH4
- EH5
- EH6
- EH7
- EH8
- EH9
- EH10
Address
20a Manor Place
Edinburgh
City of Edinburgh
EH3 7DS
0131 476 5500
Opening Hours
Services offered
- Sales
- Lettings
- Block Management
- Surveys
- Conveyancing
- Mortgage Advice
- Home Builder
Members of
Rankings
Latest Properties
No Properties
Images & Videos
Sep 04,2018
Sep 04,2018
1
people found
this helpful
this helpful
The application process was efficient and makes great use of modern technology. So far the 1Let have been very helpful during our tenancy....
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Sep 07, 2018
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Thank you! We really appreciate your comment about technology - we are always trying hard to make things easier and better for our customers. ...
Aug 27,2018
Aug 27,2018
0
people found
this helpful
this helpful
We have been using 1Let for just over a year now and are completely satisfied with their service. Ken always responds to our emails within a few hours and nothing seems to faze him
We live in Spain, so it is especially important that we ...
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Comment on agent fees
We don’t know how their fees compare with other letting agents, but we are happy with what we pay.
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Sep 07, 2018
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Much appreciate - thank you very much! ...
Aug 19,2018
Aug 19,2018
0
people found
this helpful
this helpful
Excellent, efficient and very personal service from 1Let. Very professional compared to a lot of other letting companies we have dealt with in the past. Would not hesitate to recommend them!...
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Comment on agent fees
Fees are standard
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Sep 07, 2018
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We really appreciate your taking the time to post a comment about our service. Thank you! ...
Aug 14,2018
Aug 14,2018
0
people found
this helpful
this helpful
Recently, I had a tenant leaving, work to be undertaken at the flat and a new tenant to be secured. Throughout this transition, Alan was consistently positive in his approach, timely in his execution and patient dealing with various challenges along the way. It appeared ...
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Comment on agent fees
Value for money for the service I receive.
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Sep 07, 2018
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Thank you! We very much appreciate your comments and sharing your experience of the team here at 1LET. ...
Jul 03,2018
Jul 03,2018
0
people found
this helpful
this helpful
I am renting an apartment from 1Let and would highly recommend them as a letting agent. They went out of their way to show me the apartment several times. After I'd signed the lease and moved in they continued to offer excellent service in relation ...
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Comment on agent fees
Good
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Sep 07, 2018
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Thank you for taking the time to leave a review about the team - we greatly appreciate it and look forward to continuing to be of service. ...
Jun 25,2018
Jun 25,2018
0
people found
this helpful
this helpful
I have been renting from 1Let for several years, now is the second time after coming back to Edinburgh. Only have good things to say - everyone has been highly professional, helpful, reliable, friendly and accommodating. I would definitely highly recommend 1Let to prospective customers, ...
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Comment on agent fees
did not pay fees
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Jun 27, 2018
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Dear Ekaternia,
Thank you - I hope we can continue to do a really good job - we are only ever a phone call or an email away! ...
May 20,2018
May 20,2018
0
people found
this helpful
this helpful
I chose 1LET to be my property management agency around 2016, after some horrific and costly experiences with a number of other 'renown' agencies in Edinburgh (and Scotland in general).
My choice was influenced mainly by the honesty and boldness of Ewan (Foreman) when discussing with ...
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Comment on agent fees
At the time I joined they were slightly higher than the rest, but for a good reason! (when others were cheaper, they were in the end costing me a heck lot more than just the management fee). One cannot expect when paying a bus fare, to receive a cab service.
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Jun 21, 2018
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(1)
Hi M. Thank you for taking the time to leave a review. We're sorry to hear about your past experiences however we are absolutely delighted we have been able to turn this around for you.
The entire team is grateful for your feedback – hopefully we'll continue to be super helpful as and when needed.
As always just get in touch if there's anything we can help with – and thank you for choosing 1LET! ...
May 11,2018
May 11,2018
0
people found
this helpful
this helpful
We haven't much experience of Letting Agents or renting a property but we found ourselves in the hands of 1LET and they led us through the formalities so efficiently and in such a friendly manner it was a delight to deal with them. We'd have ...
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Jun 21, 2018
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C&J, thank you for your feedback. We are so glad we were able to make the process of renting easy for you. Thank you for choosing 1LET! ...
May 10,2018
May 10,2018
0
people found
this helpful
this helpful
Last year I purchased a 2 bed new town mews flat with the intention of letting the property. My solicitors recommended using 1Let , and this has proved to be sound advice.
Ken Bell came along to the newly purchased property and gave me tremendous help . He ...
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Comment on agent fees
good
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Jun 21, 2018
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(1)
Hi Wendy. What a lovely review, we are so pleased to hear we came recommended and that we have been able to help with the management of your property. Thank you for choosing 1LET! ...
May 04,2018
May 04,2018
0
people found
this helpful
this helpful
Members of 1 Let I have been in touch are very nice and easily accessible for the queries. They are very much capable of resolving the flat issues. I must appreciate their dedication towards the company and costumers ease.
Thanks
Sarfaraz...
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Comment on agent fees
Great
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Jun 21, 2018
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HI Sarfaraz, thank you for your feedback. We are delighted we've been able to help. Thank you for choosing 1LET! ...
Apr 26,2018
Apr 26,2018
0
people found
this helpful
this helpful
Staff members always professional and friendly. Quick to answer and address issues. I would highly recommend 1LET to my friends....
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Comment on agent fees
It is higher than others but for the services provided I think it is reasonable.
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Jun 21, 2018
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Hi Kent, thank you for your feedback. We're delighted we've been able to help. Thank you for choosing 1LET! ...
Apr 25,2018
Apr 25,2018
0
people found
this helpful
this helpful
1let have been looking after my property since 2014, and I have had nothing but positive experiences throughout.
I live in London, and therefore can't manage the property myself. The 1let team give me regular updates and photos on how the property is doing, when tenants ...
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Comment on agent fees
I think the fees are very reasonable, especially compared to others in the market and they are certainly worth it
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Apr 26, 2018
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(1)
Dear RED, Warmest thanks for your kind review, and warmest thanks for the feedback. Ewan Foreman (Director) ...
Apr 23,2018
Apr 23,2018
0
people found
this helpful
this helpful
I chose 1Let as a leasing agent based on the excellent reviews on the internet. I have not been disappointed. Ken and the team made the process of leasing my property and dealing with the paperwork quick and easy. The photos and marketing of the ...
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Apr 26, 2018
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Dear A & G, Warmest thanks for your kind review, and warmest thanks for the feedback. Ewan Foreman (Director) ...
Apr 20,2018
Apr 20,2018
1
people found
this helpful
this helpful
As a potential tenant for one of the properties managed by 1LET, I can't say that my experience has been anywhere near "easy and painless". Quite the opposite.
The only positive thing that can be said about this agency is that the staff appears to ...
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Comment on agent fees
NA
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Apr 23, 2018
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(1)
Dear Martin, As previously advised, I note your frustration and disappointment that despite your best efforts your application did not result in a tenancy in this instance. If you would like to discuss any aspect of your application, the processing of your application, our GDPR policy, or any other matter, I can be contacted on 0131 476 5500. Ewan Foreman (Director) ...
Apr 18,2018
Apr 18,2018
0
people found
this helpful
this helpful
My boyfriend and I recently rented a flat through 1Let. The whole process has been very easy from start to finish. Alan and Julia who I dealt with have both been great - friendly, efficient and good at keeping us up to date. I would ...
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Comment on agent fees
No fees
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Apr 26, 2018
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Dear Ruth, Warmest thanks for your kind review, and warmest thanks for the feedback. Ewan Foreman (Director) ...
Apr 16,2018
Apr 16,2018
0
people found
this helpful
this helpful
1Let were great throughout the whole process. They were fast, transparent and understanding, making sure you were kept up to date during the application process. On that note, a few agents based in Edinburgh did first come first serve or ballot processes instead of application ...
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Comment on agent fees
Good (No fees)
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Apr 26, 2018
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(1)
Dear MS, Warmest thanks for your kind review, and warmest thanks for the feedback. Ewan Foreman (Director) ...
Apr 12,2018
Apr 12,2018
0
people found
this helpful
this helpful
My boyfriend and I moved into our 1Let property one month ago and I can say that 1Let made the experience hassle free.
From the moment we viewed it in January it's been an easy experience. The application process was fairly straightforward as were the ...
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Apr 26, 2018
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Dear S & N, Warmest thanks for your kind review, and warmest thanks for the feedback. Ewan Foreman (Director) ...
Apr 12,2018
Apr 12,2018
0
people found
this helpful
this helpful
The online application process was brilliant - far better and more user friendly than I've ever experienced before. The whole team responded quickly to emails and phonecalls, and made the whole process very straight forward and painless. The team are professional and very personable, which ...
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Comment on agent fees
Reasonable
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Apr 13, 2018
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(1)
Delighted to hear that you have had such a positive experience of moving into a new home with 1LET. Hope your tenancy continues to be straightforward, we are here to help should you need us.
Thank you for taking time to leave a review. ...
Apr 11,2018
Apr 11,2018
0
people found
this helpful
this helpful
I have rented from 6 or 7 letting agencies in Edinburgh over the last 10 years and 1Let were confortably the best. Everything was done in a timely fashion from pre-let paperwork to repairing items in the flat that went wrong, right down to end of tenancy checks ...
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Apr 26, 2018
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Dear RMG, Warmest thanks for your kind review, and warmest thanks for the feedback. Ewan Foreman (Director) ...
Mar 19,2018
Mar 19,2018
0
people found
this helpful
this helpful
Julia has been incredibly helpful and kind. felt very personal while dealing with all the paperwork - which made it so much easier and more fun!
Honestly couldn't be any better experience than we received !...
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Mar 19, 2018
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How lovely to hear that Julia helped you have such a fun, personal and easy experience of paperwork!
Thank you for taking time to leave a review. ...
Mar 09,2018
Mar 09,2018
0
people found
this helpful
this helpful
We have recently let a flat through 1Let and it has been a really positive experience so far (we've been in the property a week!) My wife and I are in a strange situation having been undertaking PhDs in the last couple of years. Most ...
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Mar 09, 2018
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To Matt,
Thank you for leaving such a positive review.
I am delighted to hear you have had such a positive experience so far with 1LET, I do hope you will continue to be very happy in your new home and find us as helpful in the future if you need us. ...
Mar 09,2018
Mar 09,2018
0
people found
this helpful
this helpful
1LET took over the letting of our property when our last agent was bought out. The service has been exemplary; efficient, helpful, personable and reliable. We have had no concerns, and they have found great tenants for us....
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Comment on agent fees
The fees have been in line with other agents we have used, and I consider them good value for money.
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Mar 12, 2018
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Thank you Arabella for your positive feedback. We are delighted to have been able deliver a service you are happy with. Thank you for choosing 1LET! ...
Mar 09,2018
Mar 09,2018
0
people found
this helpful
this helpful
Dear Alan,
I would like to thank you personally for the excellent support with the house maintenance.
Dear Ken,
I would like to mention that you have a great team!
Thanks for all...
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Mar 12, 2018
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Aposostolos, thank you for your kind feedback, we are delighted to hear Alan and Ken have delivered excellent customer service throughout your tenancy. Thank you for choosing 1LET! ...
Feb 28,2018
Feb 28,2018
0
people found
this helpful
this helpful
1Let became our letting agents when we decided to rent our property in Dalgety Bay in 2005. They handled all issues very professionally and never gave us any problems over the 11 years we rented the property. We only ended our relationaship as we sold the property. ...
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Comment on agent fees
The fees charged were always reasonable and very competitive.
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Mar 12, 2018
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Thank you Tony for your positive feedback, we are so pleased we were able to help you with the letting of your property for 11 years! We wish you all the best for the future. Thank you for choosing 1LET! ...
Feb 20,2018
Feb 20,2018
0
people found
this helpful
this helpful
1LET have been really great at helping us as new tenants. The online process was easy and stress-free seeing as we are working full time. Great friendly service from Julia and Ken, and good to know someone is on the end of the phone whenever ...
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Feb 21, 2018
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(1)
Dear Alice, thank you for sharing your experience. We are delighted to hear we were able to make things easy and stress-free for you. We hope everything continues to run smoothly. Thank you for choosing 1LET! ...
Feb 13,2018
Feb 13,2018
0
people found
this helpful
this helpful
Communication has been excellent throughout, really easy to reach and super friendly. The whole process from start to finish has been really simple and efficient....
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Feb 13, 2018
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Dear Hayleigh, thank you for sharing your experience. I am delighted to hear you have found all aspects of letting with 1LET positive including your experience dealing with Alan and Julia. Thank you for choosing 1LET! ...
Jan 30,2018
Jan 30,2018
0
people found
this helpful
this helpful
We have just moved into a property found through 1 Let and so far have experienced very good service. The application process was made smooth by a friendly team and any questions we had were dealt with quickly and efficiently....
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Jan 31, 2018
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(1)
Dear Juliet – thank you for sharing your experience. We're delighted to hear your positive review and would like to thank you for choosing 1LET. We hope everything runs smoothly with your tenancy and if you have any questions please do get in touch! ...
Jan 04,2018
Jan 04,2018
0
people found
this helpful
this helpful
Alan and Julia have been very helpful throughout the initial application process and since we have moved in to our rental property. We would definitely recommend renting through 1Let as everything is dealt with to a very high standard and the staff are incredibly helpful ...
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Jan 04, 2018
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Thank you for your review, Aimee. I am delighted to hear that Alan and Julia helped make the move into your new home go well, and hope you will be very happy there. ...
Nov 30,2017
Nov 30,2017
0
people found
this helpful
this helpful
I need to say this is the best agency ever! They are very professional and friendly. You can feel warm atmosphere during a service. Raine and Julia are so positive and warm people. They help us with everything, they explain us everything and what is ...
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Comment on agent fees
Please comment (good or bad) : FANTASTIC SERVICE, both agents !!!
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Jan 19, 2018
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Thank you for taking the time to offer your feedback on 1LET's services. We are delighted everything has went well and we hope you are enjoying your new home. Thank you for choosing 1LET ...
Nov 21,2017
Nov 21,2017
0
people found
this helpful
this helpful
As a first-time landlord, I found 1Let to be extremely professional while at the same time offering a very friendly and personal service. All the information I needed was available in their handbook and, when I had additional questions or just wanted to check that ...
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Comment on agent fees
The fees are what I would expect to pay to a company offering such an excellent service
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Jan 22, 2018
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(1)
Dear Violet, thank you for choosing 1LET to manage your property – we are delighted you are happy with our service. We're glad you found our landlord pack helpful and the tradesmen we employ excellent. We take pride in our property marketing so we are so glad you were pleased with this – it does make all the difference! ...
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No fees information available
Kindly note that legally, letting agents need to publish information about their tenancy fees, government-approved redress schemes and client money protection schemes on their website and on third party websites (on which agents are listed). For properties to lease/rent in England, agents need to keep this information up to date and precise on allAgents or specify within the property description.
Complaints Procedure
Please visit http://www.1let.co.uk/complaints-policy/ for more information.
Last updated at 11:41 AM 25/01/2016 by allAgents
Best Letting Agent in EH3 
Best Letting Agent in EH3 
