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Ward & Partners

470 reviews
  • 4.3 /5 rating
  • 86% recommend
  • 53% fee satisfaction
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Kent and East Sussex's largest and most successful Estate Agency started life in 1921 from an office based in Gillingham, Kent. Since that time we have grown to become the market leaders with a group Read full description...Kent and East Sussex's largest and most successful Estate Agency started life in 1921 from an office based in Gillingham, Kent. Since that time we have grown to become the market leaders with a group of 43 Ward & Partners offices plus further offices throughout the South East of England which together form the Arun Estate Agencies Group.
 
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Not a transparent agent

Sep 22,2016
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By:
Sep 22,2016
0 people found
this helpful
I feel even a 1 star review is too high, poor service, being lied to over and over again, money taken and service not delivered, disgraceful. Will be contacting the Property Ombudsman....
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Comment on agent fees
Stupidly high fees!
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Jul 21,2016
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Jul 21,2016
1 people found
this helpful
If you are looking for an agent to mis-manage your letting property, * your tenants about and be generally ** at everything then these are your people. Typical disorganised corporate rubbish. Go with an independent and save yourselves a fortune in money and stress....
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Comment on agent fees
Bad
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May 23,2016
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May 23,2016
0 people found
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We would like to thank John and his team for dealing with the sale of our property up to exchange of contracts. The process has not been easy and they have dealt with it very professionally and always with a friendly and reassuring manner. John has always had the right approach to solving issues and the whole team are a credit to Wards....
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Comment on agent fees
Agent's fees are what we would have expected.
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Feb 26,2016
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Feb 26,2016
0 people found
this helpful
Following having an offer accepted on a small flat in Woolwich in mid-December, and appropriate provisions made regarding mortgages, solicitors etc, all went quiet with agent. Over the course of the week prior to Christmas I contacted them via phone on a daily basis to be told that someone would get back to me (no one did). It was surprising then to find the flat I had an offer accepted on relisted on their website...! Obviously I sent a slightly disgruntled email to them (on Christmas day) outl...
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Comment on agent fees
n/a
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Nov 18,2015
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Nov 18,2015
0 people found
this helpful
wasted my day after booking and being told a day and time to have new kitchen estimate spent an HR driving down from Rochester to be told no one told them so can not come and let me in all this was only 4 weeks be four completion even head office dose or did not even return phone calls will never sell any of my houses or by any moor with them or recommend them even on the moving day very very poor...
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Oct 24,2015
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Oct 24,2015
1 people found
this helpful
absolutely disgusting behaviour, I phoned 23/10/15 to view a property was told although listed on the internet there was no viewing arrangements!!!!!!!!!! we will contact owner and then get back to you !!!!! I'm still waiting.... I look on their website and very strangely there is an open day arranged with out them advising me. Abbie you may think your the cats whiskers but you need to realise you are indispensable and I will be contacting Also Sotgui about your disgusting tactics...
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What agent could do to change your mind?
not lie
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By: L Den
Apr 29, 2016
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Further to a previous review I have left, I have used Ward & Partners several times now and have found all staff to be most professional, they return my calls and keep me updated so have to say my previous review was a total misunderstanding and regret leaving it.....
Sep 28,2015
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Sep 28,2015
0 people found
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Adam, the agent from Ward & Partners in Northdown Road, Cliftonville, went out of his way to be as helpful as possible, and to fit in with my timescale. Even after deciding to purchase, he agreed to attend the property with me so that I could take extra measurements in regard to furniture. But then everyone at Ward & Partners was helpful and friendly - which is so important. When I asked if they would kindly telephone for a taxi to take me to Margate Station, the Branch Manager drove ...
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Aug 19,2015
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Aug 19,2015
2 people found
this helpful
I felt The Agent in question was only interested in getting you sign the contract after that we received No Help, No feedback and No viewings. I wish I had gone with another company this business attitude can really mess people's future plans up. Please be aware if you are thinking about using them....
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What agent could do to change your mind?
Kept in regular contact re how the house was marketing and the publics opinions on the property feedback basically and make me feel that they were actually doing something to sell my house
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Jun 17,2015
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Jun 17,2015
0 people found
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No end of problems from start to finish. Advised us to use 'sale by tender' system and gave a guide price for our property. Took an upfront fee of over £300 for this service. Open days a disaster - very few viewers lined up; some had cancelled earlier in the day but Wards had not informed us or their agent doing the viewing; some arrived that were not booked in to view! Agent doing viewings turned up late and seemed quite disinterested in whole thing. Many issues re viewings and lack of ...
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What agent could do to change your mind?
- better communication (with us, viewers and eachother in the branch!) - better marketing advice - improve organisation of open days - improve ICT systems
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May 25,2015
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May 25,2015
0 people found
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I couldn't be happier with the service recieved from Laura Howard in the barnehurst branch. Unfortunately I didn't buy my property through her and that has disappointed me the most! She was helpful cheery and always honest with me. She took care of the mortgage and solicitors side for me and the service from them has been great too! I would recommend ward and partners to all my friends and family and really do hope when I come to sell she will be able to help me! I spoke to the manager a few tim...
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Nov 27,2014
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Nov 27,2014
0 people found
this helpful
We had a terrible experience buying from ward and partners. We found our ideal first home with them, through the 'sale by tender'. This meant that we had to pay the agent fees. 2%+VAT of the property price. the staff were rude, they never phoned back when they promised they would. Jason- the branch manager was like a stroppy toddler when we told him that we wasnt going to use the solictors he suggested- we assume this was because he wasnt going to get that commission. He wasn't even in 'store'...
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What agent could do to change your mind?
They could have phoned back when they said they would. They could have been polite and actually helpful.
Comment on agent fees
We had to pay the agents fee, 2%+VAT of purchase price. As a first time buyer, this was absolutely disgusting.
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Nov 11,2014
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Nov 11,2014
0 people found
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They are so arrogant, their charges are so high. I decided to used them and then I get a call from Paul the manager of the Cliftonville branch telling me that he has a potential buyer for my property and he asked me to sign the sign to cover him if the client decides to buy my property. Since I signed the form I had not heard from him or the potential buyer. I rang him and left messages but he has not return my class or answered my email. I will never use them....
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What agent could do to change your mind?
They could be be more professional and reply to emails or phone calls.
Comment on agent fees
£4000.00 plus VAT. The people working for Ward are extremely arrogant and has no idea about customer relationship.
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Jul 28,2014
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Jul 28,2014
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Excellent agent, very prompt communication and always available. Very pleasant and polite, happy to work with Laura again in the future!...
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Jun 24,2014
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Jun 24,2014
0 people found
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Would NOT recommend for anyone to do business with that agency.Letting fees are huge (250 per person+ 100 for keys (actually 1 key) check in 120 as other agencies taking 300 for the property) and service is horrible.They always dispute all problems as we tried to sort it out and finally they not giving references to clearview , they just ignoring them. I'm really confused how this company still on working order???...
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Jun 10,2014
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Jun 10,2014
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Both ladies when above and beyond the call of duty, Laura before my let and Leah during, answering all my questions (some of them probably very silly!) I would certainly recommend. Many thanks for everything. Sue...
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Jun 04,2014
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Jun 04,2014
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Very competent, progressed sale quickly, always returned calls and/or emails, kept updated constantly, would recommend highly...
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Jun 03,2014
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Jun 03,2014
0 people found
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It is with great pleasure that i recommend ward and partners in Chatham. Although things started off a bit bumpy the road ahead was smooth and a pleasure. I want to commend Kenny George and Leah peacock for their professionalism in dealing with the purchase of my property. They were phenomenal in dealing with all issues and making sure that i as the customer was taken care of. Leah, the senior sales progressor was amazing. She went above and beyond to make sure that i was kept up to date with...
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May 29,2014
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May 29,2014
0 people found
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Kenny was excellent in his approach to selling and really helpful..and achieving the asking price, Leah was superb in ensuring the sale and subsequent purchase went through. she dealt with all the agents and solicitors in the chain with persistence and tact. If it had not been for her considerable expertise, the sale and purchase would not have taken place...
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May 26,2014
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May 26,2014
0 people found
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I have been very impressed and pleased with Clare Sheffield's services in helping me to rent out my flat in Tunbridge Wells. She has a very good understanding of the market, is refreshingly very efficient and as good as her word, and found me a suitable tenant very quickly. As a new landlord, she guided me through the whole process. You can find honest people, you can find efficient people, and you can find knowledgeable people; but to find them all in one person is rare, and Clare Sheffie...
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May 14,2014
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May 14,2014
0 people found
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I couldn\'t fault either agent. Communication was excellent I always knew what was happening. They we\'re both Always so polite and friendly. Amazing service...
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May 12,2014
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May 12,2014
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Really pleased with everyone at Ward and Partners. Abi Miles made the initial viewing and application extremely easy and comfortable and this was followed up with very prompt email correspondence with Hamid Lone. Particularly pleased with Leah Williams\' work in keeping me updated and informed with each step in the referencing process and in getting me booked in to sign the contracts. Very highly recommended!!...
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Apr 28,2014
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Apr 28,2014
1 people found
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Quite simply the worst experience I have ever had with an estate agent. Unprofessional and aggressive sales team. I was looking to buy a property, had a clear idea of what I wanted and my budget. Most of properties they showed me were awful and did not fit my brief. I went quite far down the road with the purchase of a property but had to pull out because Ward & Partners messed me around so much. Avoid this branch at all costs if you are looking to buy in Ramsgate and visit another estate ag...
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Apr 22,2014
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Apr 22,2014
0 people found
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My mother spoke to agent and arranged a viewing for 10am on 22nd April. On ringing to check make sure the viewing still going ahead the agent stated they were waiting for us to confirm a viewing therefore cancelled my viewing without acknowledging myself or my mother or that 4 offers had gone through. Also stating and making my mother to have lied!! Disgusting unprofessional behaviour and should not be tolerated!!...
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What agent could do to change your mind?
The agent could have acted professional, respected clients/potential buyers and taken control of viewing and not made out clients are liars just because they haven\'t done their jobs
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Mar 18,2014
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Mar 18,2014
0 people found
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Leah was very helpful and kept me up to date of progress. She helped me during a very stressful time and this helped to ease some of the burden. I found all the staff at Ward & Partners very good....
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Mar 15,2014
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Mar 15,2014
0 people found
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Nicholas was a pleasure to work with from the first initial meeting until the completion of the sale. He was extremely responsive and went out of his way on many occasions to get speedy resolutions to questions posed. He is also supported extremely well by his Manager David....
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Mar 04,2014
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Mar 04,2014
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The staff guided me through the tenancy procedure making it as easy as possible for me to find what I wanted. My move was smooth and carried out with the minimum of fuss. I would recommend Wards as an agent to my friends and family....
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Mar 04,2014
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Mar 04,2014
0 people found
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Absolutely great service from Abi, she took us to the property straight away and we just fell in love. She also advised good ideas as to the layout of the flat. Was very helpful and a very great service. thank you very much!...
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Mar 03,2014
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Mar 03,2014
0 people found
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I found Abi & Hamid to be highly knowledgeable and experienced in the lettings area. They are thorough in their referencing and have found me very good tenants for 3 of my recently bought properties within days of my completing on the purchases, thus saving me money on council tax due on empty properties! I value their opinions and honesty. I am currently purchasing several more properties in Herne Bay, and I will have no hesitation in asking Abi & Hamid to find me suitable tenants no...
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Feb 21,2014
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Feb 21,2014
0 people found
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The service was good. Communication flowed. The staff member I had dealings with was efficient and courteous. I would certainly use this agent in the future....
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Feb 17,2014
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Feb 17,2014
0 people found
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I had a difficult sale because of a chain of 6,one of whom messed about a lot.This put a lot of strain on myself and probably others in the chain and also on Laura & Kim as I was constantly on the telephone to find out progress of sale.They were always very helpful and did so much work on my behalf they must have prayed for the day to end.Laura in particular was quite exceptional and sometimes contacted me after working hours when she should have been at home with her feet up.So thank you La...
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Review statistics

From Landlords From Tenants From Vendors From Buyers Other
72 4 55 5 149 13 90 10 36 36
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Job vacancies

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Agent Fees

No fees set.

Complaints Procedure

No procedure available.

Awards won by Ward & Partners

Individual Branch Awards

Ashford, TN24 8SQ

Dartford, DA1 1EB

Dover, CT16 1BY

Gillingham, ME7 2YN

Gravesend, DA12 1AT

Herne Bay, CT6 5LA

Medway, ME1 1LD

Ramsgate, CT11 9EE

Medway, ME2 4AH

Canterbury, CT1 2TG

Deal, CT14 7AE

Faversham, ME13 7AG

Maidstone, ME14 1BG

Medway, ME5 9LR

Rainham, ME8 7HZ

Dartford, DA16 1TJ

Firm rankings


Overall

View All 57 Branches


Ward & Partners - Barnehurst, Bexley, DA7
Barnehurst
93 Barnehurst Road , Bexley DA7 6HD
(11)
Ward & Partners - Cliftonville, Cliftonville, CT9
Cliftonville
143 Northdown Road, Cliftonville CT9 2QY
(3)
Ward & Partners - Kings Hill, West Malling, ME19
Kings Hill
7 Liberty Square, West Malling ME19 4AU
(3)
show all branches (57)
Ward & Partners - Tonbridge, TN9
Office 1
133 High Street, Tonbridge TN9 1DH
(9)
Ward & Partners - Bexhill on Sea, TN40
Office 10
18 Devonshire Road, Bexhill on Sea TN40 1AZ
(0)
Ward & Partners - Bexhill on Sea, TN39
Office 11
45 Cooden Sea Road Little Common, Bexhill on Sea TN39 4SJ
(0)
Ward & Partners - Welling, Dartford, DA16
Office 13
126 Welling High Street Welling, Dartford DA16 1TJ
(6)
Ward & Partners - Dartford, DA1
Office 14
7 Market Street, Dartford DA1 1EB
(25)
Ward & Partners - New Ash Green, Dartford, DA3
Office 15
20 The Row, Dartford DA3 8JB
(0)
Ward & Partners - Dartford, DA4
Office 16
Harlend House High Street Eynsford, Dartford DA4 0AB
(3)
Ward & Partners - Sevenoaks, TN15
Office 17
1 Portobello Parade Fawkham Road West Kingsdown, Sevenoaks TN15 6JP
(0)
Ward & Partners - Meopham, Dartford, DA13
Office 18
Station Approach, Dartford DA13 0HN
(1)
Ward & Partners - Snodland, Medway, ME6
Office 19
7 Malling Road, Medway ME6 5AA
(2)
Ward & Partners - Tunbridge Wells, TN1
Office 2
20 High Street, Tunbridge Wells TN1 1UX
(12)
Ward & Partners - Larkfield, Maidstone, ME20
Office 20
746 London Road, Maidstone ME20 6BG
(0)
Ward & Partners - Maidstone, ME14
Office 22
79 King Street, Maidstone ME14 1BG
(18)
Ward & Partners - Bearsted, Maidstone, ME14
Office 23
136 Ashford Road, Maidstone ME14 4NA
(4)
Ward & Partners - Chatham, Medway, ME5
Office 24
8 Walderslade Centre Walderslade Road Walderslade, Medway ME5 9LR
(29)
Ward & Partners - Gravesend, DA12
Office 25
25 Windmill Street, Gravesend DA12 1AT
(14)
Ward & Partners - Rochester, Medway, ME1
Office 26
127 High Street, Medway ME1 1LD
(27)
Ward & Partners - Strood, Medway, ME2
Office 27
81 High Street, Medway ME2 4AH
(9)
Ward & Partners - Chatham, Medway, ME4
Office 28
7 Military Road, Medway ME4 4JG
(13)
Ward & Partners - Gillingham, ME7
Office 29
48 Watling Street, Gillingham ME7 2YN
(31)
Ward & Partners - Wadhurst, TN5
Office 3
4 Central Parade High Street, Wadhurst TN5 6AL
(0)
Ward & Partners - Gillingham, ME7
Office 30
109 High Street, Gillingham ME7 1BS
(8)
Ward & Partners - Rainham, ME8
Office 31
19 High Street, Rainham ME8 7HZ
(18)
Ward & Partners - Sittingbourne, ME10
Office 32
13/15 West Street, Sittingbourne ME10 1AJ
(2)
Ward & Partners - Sheerness, ME12
Office 33
10 Broadway, Sheerness ME12 1AF
(2)
Ward & Partners - New Romney, TN28
Office 34
52 High Street, New Romney TN28 8AT
(2)
Ward & Partners - Ashford, TN24
Office 35
1 Middle Row High Street, Ashford TN24 8SQ
(42)
Ward & Partners - Hythe, Canterbury, CT21
Office 36
16 High Street, Canterbury CT21 5AT
(4)
Ward & Partners - Folkestone, CT20
Office 37
107 Sandgate Road, Folkestone CT20 2BH
(6)
Ward & Partners - Dover, CT16
Office 38
8/9 Cannon Street, Dover CT16 1BY
(23)
Ward & Partners - Deal, CT14
Office 39
18A High Street, Deal CT14 7AE
(13)
Ward & Partners - Maidstone, Maidstone, ME15
Office 4
Loose Green Loose, Maidstone ME15 0AA
(2)
Ward & Partners - Canterbury, CT1
Office 40
32 St Margarets Street, Canterbury CT1 2TG
(11)
Ward & Partners - Whitstable, CT5
Office 41
72 High Street, Whitstable CT5 1AZ
(4)
Ward & Partners - Herne Bay, CT6
Office 42
120 High Street, Herne Bay CT6 5JY
(5)
Ward & Partners - Birchington-on-Sea, CT7
Office 43
1 Station Road, Birchington-on-Sea CT7 9DJ
(1)
Ward & Partners - Cliftonville, Margate, CT9
Office 44
200 Northdown Road Cliftonville, Margate CT9 2QU
(4)
Ward & Partners - Broadstairs, CT10
Office 45
81 High Street, Broadstairs CT10 1NQ
(6)
Ward & Partners - Ramsgate, CT11
Office 46
60 Queen Street, Ramsgate CT11 9EE
(31)
Ward & Partners - Paddock Wood, Tonbridge, TN12
Office 5
42 Commercial Road, Tonbridge TN12 6EL
(2)
Ward & Partners - Headcorn, Ashford, TN27
Office 7
35A High Street, Ashford TN27 9NE
(0)
Ward & Partners - Tenterden, TN30
Office 8
42 High Street, Tenterden TN30 6AR
(2)
Ward & Partners - Hastings, TN34
Office 9
39 Havelock Road, Hastings TN34 1BE
(0)
Ward & Partners - office-47, Birchington-on-Sea, CT7
office-47
15 Station Road, Birchington-on-Sea CT7 9DJ
(8)
Ward & Partners - office-48, Faversham, ME13
office-48
8 Market Place, Faversham ME13 7AG
(8)
Ward & Partners - office-49, Herne Bay, CT6
office-49
119 High Street, Herne Bay CT6 5LA
(11)
Ward & Partners - office-50, Dover, CT16
office-50
89 Cannon Street, Dover CT16 1BY
(4)
Ward & Partners - office-51, Sevenoaks, TN15
office-51
44 Hever Road West Kingsdown, Sevenoaks TN15 6HD
(0)
Ward & Partners - office-52, Sittingbourne, ME10
office-52
1315 West Street, Sittingbourne ME10 1AJ
(1)
Ward & Partners - office-53, Tonbridge, TN9
office-53
133 High Street, Tonbridge TN9 1DH
(7)
Ward & Partners - office-54, West Malling, ME19
office-54
5a 7 Liberty Square, West Malling ME19 4AU
(0)
Ward & Partners - office-55, Wadhurst, TN5
office-55
1 Wood-b-pine High Street, Wadhurst TN5 6AJ
(0)
Ward & Partners - Paddock wood, Paddock wood, TN12
Paddock wood
42 Commercial Road, Paddock wood TN12 6EL
(0)
Ward & Partners - Tonbridge, Tonbridge, TN12
Tonbridge
1 High Street, Tonbridge TN12 OAD
(1)

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