40% sales valuation accuracy
44% sales fee satisfaction
67% lettings valuation accuracy
50% lettings fee satisfaction
Kent and East Sussex's largest and most successful Estate Agency started life in 1921 from an office based in Gillingham, Kent. Since that time we have grown to become the market leaders with a group of 43 Ward & Partners offices plus further offices throughout the South East of England which together form ...
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Kent and East Sussex's largest and most successful Estate Agency started life in 1921 from an office based in Gillingham, Kent. Since that time we have grown to become the market leaders with a group of 43 Ward & Partners offices plus further offices throughout the South East of England which together form the Arun Estate Agencies Group.
...left to get your reviews in for the
2019
Estate & Letting Agent Awards
Latest Reviews
View all Reviews 502
20th May 2019
reviewed by 'New home'
25th Mar 2019
reviewed by 'Rwob'
20th Mar 2019
reviewed by 'Mrs Mulrooney'
12th Feb 2019
reviewed by 'Hesham'
28th Jan 2019
reviewed by 'Jayne'
15th Oct 2018
reviewed by 'Cookie'
Performance Statistics
| Services | Valuation | Fees | Min Price of property reviewed | Max Price of property reviewed |
|---|---|---|---|---|
| Sales | 40% | 44% | £110,000 | £420,000 |
| Lettings | 67% | 50% | £575 | £0 |
Review statistics
| From Landlords | From Tenants | From Vendors | From Buyers | Other | |||||
|---|---|---|---|---|---|---|---|---|---|
| 72 | 4 | 56 | 7 | 154 | 20 | 92 | 14 | 35 | 48 |
Opening Hours
Services offered
- Sales
- Lettings
- Block Management
- Surveys
- Conveyancing
- Mortgage Advice
Rankings
Latest Properties
No Properties
May 20,2019
May 20,2019
0
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Great thank you ! Grace
For our new home really caring as my wife is disabled Grace really eased us of stress and got us our new home and very understanding thank you so much for your help and understanding my wife !...
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Mar 25,2019
Mar 25,2019
0
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Property went on site on Friday, made a booking to view for the following Monday. Agent rings to say property now let over weekend. Appalling service that they can't honour the viewing and treat us like we don't matter. All about the commissions and not ...
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Comment on agent fees
The most expensive I’ve seen for properly the worst service I’ve seen
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May 09, 2019
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Snap! couldn't agree more as the same thing is happening us just now. They were fab getting our property signed up, and fab getting the sale, but seems after offer stage there is little of no f**ks given to progressing the sale and raising sales memos etc. And everytime i call, i am told they will call back and moved off the phone in less than 2 mins!! disgraceful service if you ask me. ...
Mar 20,2019
Mar 20,2019
0
people found
this helpful
this helpful
Good service, and communications. Thought of alternatives, helpful and happy to listen client. Professional at all times. Focus on selling. No hesitations in using them again....
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Comment on agent fees
Ok
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Feb 12,2019
Feb 12,2019
1
people found
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this helpful
I informed them that i left the property and they didnt pay me my deposite even after they move my name from the contract and put it with my x.wife...
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Very bad service ,very poor communication, and no customer service at all
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Jan 28,2019
Jan 28,2019
4
people found
this helpful
this helpful
I was advised when I signed the contract to sell my property to get in touch with Wards if I ever had any issues, worries, concerns. My experience dururing the sale process which is just about to collapse , has been nearly every time I get ...
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Comment on agent fees
Not yet paid as sale seems about to fail
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Oct 15,2018
Oct 15,2018
0
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this helpful
I have found the branch to be very helpful and attentive. I always use Ward and Partners as they have been nothing but great!...
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Comment on agent fees
You get what you pay for great service and fast sale.
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Jul 17,2018
Jul 17,2018
6
people found
this helpful
this helpful
Unfortunately I have no option but to give a poor feedback on the recent sale of my property.
Firstly numerous pairs of feet walked through my property & feedback was all similar, stating lack of outside space/parking/bedrooms in basement being an issue, if indeed ...
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Comment on agent fees
I received a token reduction when buyer number two pulled out however the fees that were finally exchanged were in my view disgustingly high for the amount of actual work that was done to get me to a completed sale. Most of the info I sought myself and informed the branch and solicitors
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Jan 21, 2019
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Very poor service ... house in terrible condition by tenant , no inspection was made ever. Any broken or fixing items actual bills by trades man were not shown ever just a random figure was deducted from rent money . House not inspected in timely manner .,,tenant has made my house terrible & did not pay rents . Ward &!partners fees are expensive every month but I would not recommend anyone to go with ward & partners!! ...
Jul 05,2018
Jul 05,2018
3
people found
this helpful
this helpful
I have 2 experiences from dealing with Wards.
The first was they came to do the sales pitch to sell my house. This was the typical hard sale, glossy photos, charts etc on how they are the best etc etc. However, they would not give me ...
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Comment on agent fees
I don't know, as they would not give me a straight answer.
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Jul 04,2018
Jul 04,2018
3
people found
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this helpful
Where do I even start. They lied to us and to customers who potentially wanted to buy our house! They had no excuse why. I didn't like them from the start but thought we would give them a chance and they proved me correct they ...
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Comment on agent fees
Shocking!
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Jun 28,2018
Jun 28,2018
1
people found
this helpful
this helpful
This is the worst estate agents I have ever used.
*Dishonest and never available.
**Supposed to manage the purchase was totally unaware of what she was supposed to do and rude too.estate agency is not their forte. I cannot understand how they have a ...
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Jun 27,2018
Jun 27,2018
1
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this helpful
You can only really judge customer service when things go wrong. I left a positive review before but all that good work was undone. After having an offer accepted and starting the process of surveys the vendor pulled out (not their fault of course). The ...
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Jun 04,2018
Jun 04,2018
0
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Disgusting customer service, wasted our time. Booked in to see a property, had to call 3 times because we didn't receive confirmation email. Was told it was going ahead, rearranged our day to view the property. Called 1 hour before to check if it was going ahead ...
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Jun 01,2018
Jun 01,2018
1
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this helpful
this helpful
Not interested in the client only the sale.As the buyer of a property I was told, * " that the vendor was her client"....
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May 11,2018
May 11,2018
1
people found
this helpful
this helpful
Practice that I feel immoral when you arrange to view a property on open day or after just to find it as all ready been stc before open day. Was going to use ward and partners to sell our house ( not now)...
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Apr 24,2018
Apr 24,2018
0
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I wanted to thanks the whole Rochester team and all people involved in the sale of my flat. Very kind and helpful. Very happy I used their solicitor Martin Tolhurst....
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Comment on agent fees
good
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Mar 01,2018
Mar 01,2018
1
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this helpful
this helpful
I am a 1st time buyer from the BAME community. This is both a review and a thank you note to Stacey of Ward and Partners for all of her help, her problem-solving acumen and her never-say-die attitude. I lived in a rented house with ...
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n/a
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Nov 22,2017
Nov 22,2017
9
people found
this helpful
this helpful
Awful individual, Branch was awful to, responses to complaints with wording "let me make this simple for you" treating customers like idiots isn't a great customer service.
The guy lies through his teeth and plays customers off against one another, I have conversations in writing ...
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Comment on agent fees
Bad compared to Independents
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Dec 23, 2017
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If you think Hern bay Branch are bad,try Sheerness they tried to scam £600 extra from me,altering paper work after I'd signed it. ...
Oct 23,2017
Oct 23,2017
0
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this helpful
this helpful
Excellent Team Support!
I would highly rate the excellent service that Ward and Partners Ashford Branch team have provided to sell my house. They even found a buyer without the property going on the market!
Sincere thanks and best wishes
Dr Perminder Dhanjal...
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Comment on agent fees
Excellent
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Oct 12,2017
Oct 12,2017
5
people found
this helpful
this helpful
I second the bad reviews for the Strood office!
Quality of service was disappointing. Communication is appauling. I got an offer accepted on a property and started the paper work. Halfway through the process I get a call to say they are going with someone ...
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Comment on agent fees
Fees are expensive - urging more estate agents to set up in this area and increase competition which may then reflect on quality of service provided
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Aug 03, 2018
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Notice agents only respond to positive comments!!!
Totally unacceptable service from Ward and Partners, lies and deceit from the outset. My son sold a property and the disgusting way I heard them speak to my daughter in law on numerous occasions means I am selling my property thorough a different agent and will not buy through them either... reducing her to tears and making her feel irrational and totally rude and without any empathy. Completely unacceptable and a complaint will be submitted.. ...
“Arun Estates / Ward and PartnersInstructed 23/1/2017Completed 10/7/2017This is going to ......”
Sep 02,2017
Sep 02,2017
7
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this helpful
this helpful
Arun Estates / Ward and Partners
Instructed 23/1/2017
Completed 10/7/2017
This is going to be a long winded review, and whilst I don't often write reviews, I feel so strongly about Ward and Partners Tunbridge Wells that I'm happy to spend some time so others don't make the ...
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Sep 02, 2017
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It's well known within the industry that they are struggling to keep staff. No one wants to work there anymore and they are struggling to list properties now. You got a lucky escape as it's got worse since then ...
Jul 28,2017
Jul 28,2017
5
people found
this helpful
this helpful
I tried to buy existing house through Wards in Sittingbourne. It was a Sunday i was told to come back tomorrow. I bought through Harrisons. I am now looking to move again. Wards sheerness did reply to enquiry on Sheppey, I asked for a viewing ...
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Jul 21,2017
Jul 21,2017
0
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I cannot thank the team in Tonbridge enough, they were friendly, professional and helpful throughout the whole experience from when I first started viewing houses, to completion on the house I'm buying today :)
They even gave me lots of tips about the local area because ...
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Comment on agent fees
n/a (buyer)
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Jun 01,2017
Jun 01,2017
10
people found
this helpful
this helpful
I went to court over how Wards treated me,altering contracts when they got back to the office to increase commission,no customer service,lying!
But because I was locked into a contract I still have to pay for the stress they gave me.
I've ...
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Comment on agent fees
Bad
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May 25,2017
May 25,2017
2
people found
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this helpful
I don't have the name's of the agent's,but what I can say is don't trust them until they give you evrifing they say in righting. I phoned the agency to send me in email the right department to make a complain but of course ...
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Comment on agent fees
To be honest I lost all my trust in estates agent's. I rent this property for 4 years from this agency. When we rent the house the agent (I don't remember the name of the agent) told us we can do any changes we want except holes in the walls. We was very happy because the house was big and we like it except the the painting and the carpets which was very old. Most of the walls was green,so we painted and change the carpets and later to find out the landlord wasant happy. So don't trust them until you have evrifing in righting. Anyway after 4 years they sold the house and we find oane house with the same agency. We paid the reference fees and after they told us they can't give it to us because my hosbund has CCJ.We didn't know about this so I understand their company don't accept CCJ.We find another house with difrent agency so we had to pay again reference fees. First they told me I will have some money back from the previous payment because my reference was good. Is neaw 5 months from then and even I phoned them every week for 5 months I still don't have my money back.
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May 19,2017
May 19,2017
6
people found
this helpful
this helpful
Despite lying and breaking their contract they are still trying to extort money from us with blatant lies. Fortunately we have phone records etc and are now seriously considering involving the police. Do not use this company. They will do whatever they think a large ...
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Comment on agent fees
BAD
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Apr 24,2017
Apr 24,2017
1
people found
this helpful
this helpful
Having attempted to purchase a property in no7 stately park nettlestead,I seemed to hit a brick wall.I live in Tenerife and have just sold my villa,therefore I am a cash buyer.Whatever I seem to do at the present despite making several ...
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n/a
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Apr 16,2017
Apr 16,2017
4
people found
this helpful
this helpful
Disgusted with the Strood branch . I have never had such a awful experience with an estate agents before...
It started off all ok, had a open house booked in for the 2nd week of the house being on the market..we hear nothing back from ...
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Comment on agent fees
bad
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Aug 02, 2017
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Exactly the same experience over the past three years with Ward & Partners for us. As sole agents selling our house in Hythe, Kent in 2015' they misled, confused and delayed potential viewers due to very poor communication and rude attitude. As buyers we decided against proceeding due to Wards in Ashford lying and trying to play buyers against each other without notifying their vendor, eventually leading to the vendor moving to another agent and formally complaining. Unfortunately again at the ...
Feb 06,2017
Feb 06,2017
3
people found
this helpful
this helpful
We sold our bungalow and bought a house through Ward and Partners last year, initially thought we were receiving a good service was told no issue selling property even when I queried the sale price and told several times would easily get offer at sale ...
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Comment on agent fees
not good high
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Feb 04,2017
Feb 04,2017
4
people found
this helpful
this helpful
Do not trust the words from the staff and manager at this estate agents. We have lost our chain twice due to their lies. If you have any dealings with them I suggest you check everything they do. One mistake you can almost understand although ...
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Comment on agent fees
No fees as I pulled out of the deal after losing my chain because of wards.
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Jan 27,2017
Jan 27,2017
3
people found
this helpful
this helpful
A bad experience.
I was amazed that 'red tape' forced the branch into asking me to pay an extra £61 for photos and an EPC which it agreed it would repay on completion!
And I was very dissatisfied with communication in general and a failure to ...
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Comment on agent fees
I felt it was a lot of money for the service I received.
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No fees information available
Kindly note that legally, letting agents need to publish information about their tenancy fees, government-approved redress schemes and client money protection schemes on their website and on third party websites (on which agents are listed). For properties to lease/rent in England, agents need to keep this information up to date and precise on allAgents or specify within the property description.
Complaints Procedure
No procedure available.
