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Kent and East Sussex's largest and most successful Estate Agency started life in 1921 from an office based in Gillingham, Kent. Since that time we have grown to become the market leaders with a group Read full description...Kent and East Sussex's largest and most successful Estate Agency started life in 1921 from an office based in Gillingham, Kent. Since that time we have grown to become the market leaders with a group of 43 Ward & Partners offices plus further offices throughout the South East of England which together form the Arun Estate Agencies Group.
 
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Properties for rent
Jul 21,2017
Minithumbup
By:
Jul 21,2017
0 people found
this helpful
I cannot thank the team in Tonbridge enough, they were friendly, professional and helpful throughout the whole experience from when I first started viewing houses, to completion on the house I'm buying today :) They even gave me lots of tips about the local area because I wasn't very familiar with it, and really put effort into understanding - and remembering - my requirements. Despite the fact my budget was quite low, I always felt like a valued customer and that they really wanted me t...
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Comment on agent fees
n/a (buyer)
Was this helpful? Yes
Jun 13,2017
Minithumbdown
By:
Jun 13,2017
2 people found
this helpful
Utterly belittling towards anyone who has chosen to list their own property for sale with another agency. Always very quick to make passive aggressive comments to suggest they could have gotten you a better offer or given you a better rate, in a condescending tone to imply your idiocy for not using them and their service. I never wish to have to deal with these small time, amateur, cowboyish clowns again....
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Was this helpful? Yes
Jun 01,2017
Minithumbdown
By:
Jun 01,2017
0 people found
this helpful
I went to court over how Wards treated me,altering contracts when they got back to the office to increase commission,no customer service,lying! But because I was locked into a contract I still have to pay for the stress they gave me. I've sold 5 houses in the last 14 years and have never seen any thing like Wards Sheerness. Remember you have a choice,don't use Wards....
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Comment on agent fees
Bad
Was this helpful? Yes
May 25,2017
Minithumbdown
By:
May 25,2017
0 people found
this helpful
I don't have the name's of the agent's,but what I can say is don't trust them until they give you evrifing they say in righting. I phoned the agency to send me in email the right department to make a complain but of course they didn't send me anything. The only name I know I spoke to and tell them my problem is Joan and Laura Cale. Joan was the agent who deal with the new property we wanted to rent....
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Comment on agent fees
To be honest I lost all my trust in estates agent's. I rent this property for 4 years from this agency. When we rent the house the agent (I don't remember the name of the agent) told us we can do any changes we want except holes in the walls. We was very happy because the house was big and we like it except the the painting and the carpets which was very old. Most of the walls was green,so we painted and change the carpets and later to find out the landlord wasant happy. So don't trust them until you have evrifing in righting. Anyway after 4 years they sold the house and we find oane house with the same agency. We paid the reference fees and after they told us they can't give it to us because my hosbund has CCJ.We didn't know about this so I understand their company don't accept CCJ.We find another house with difrent agency so we had to pay again reference fees. First they told me I will have some money back from the previous payment because my reference was good. Is neaw 5 months from then and even I phoned them every week for 5 months I still don't have my money back.
Was this helpful? Yes
May 19,2017
Minithumbdown
John D\\\'Aguir
By:
May 19,2017
1 people found
this helpful
Despite lying and breaking their contract they are still trying to extort money from us with blatant lies. Fortunately we have phone records etc and are now seriously considering involving the police. Do not use this company. They will do whatever they think a large company can get away with....
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Comment on agent fees
BAD
Was this helpful? Yes
Apr 24,2017
Minithumbdown
By:
Apr 24,2017
0 people found
this helpful
Having attempted to purchase a property in no7 stately park nettlestead,I seemed to hit a brick wall.I live in Tenerife and have just sold my villa,therefore I am a cash buyer.Whatever I seem to do at the present despite making several calls to the branch,no body seems to return my calls with an answer.I intend to fly over to england in one week and try to get some sort of satisfaction and believe me that willo not be a pleasant experience for you.I also intend to take the matter a lot fdurther,...
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Comment on agent fees
n/a
Was this helpful? Yes
Apr 16,2017
Minithumbup
Ash
Abbie Robertson
By:
Apr 16,2017
0 people found
this helpful
Disgusted with the Strood branch . I have never had such a awful experience with an estate agents before... It started off all ok, had a open house booked in for the 2nd week of the house being on the market..we hear nothing back from Ashley or Abi. We call the office to try and obtain some feedback after the 5 viewings. Nothing.. they either don't answer or say they will call us back, nothing. When they eventually get back to us a week later, they suggest doing another open house and reducing ...
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Comment on agent fees
bad
Was this helpful? Yes
Feb 06,2017
Minithumbdown
By:
Feb 06,2017
2 people found
this helpful
We sold our bungalow and bought a house through Ward and Partners last year, initially thought we were receiving a good service was told no issue selling property even when I queried the sale price and told several times would easily get offer at sale price even highly likely. Months later we were advised to drop price not once but twice in the end sold for £26,000 less than expected. we were pushed into sale in the end as suddenly told another person interested in the property we wanted...
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Comment on agent fees
not good high
Was this helpful? Yes
Feb 04,2017
Minithumbdown
jonathan carroll
Abbie Robertson
By:
Feb 04,2017
1 people found
this helpful
Do not trust the words from the staff and manager at this estate agents. We have lost our chain twice due to their lies. If you have any dealings with them I suggest you check everything they do. One mistake you can almost understand although it was large but twice is disgusting. The manager is the worst ever....
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Comment on agent fees
No fees as I pulled out of the deal after losing my chain because of wards.
Was this helpful? Yes
Jan 27,2017
Minithumbdown
By:
Jan 27,2017
0 people found
this helpful
A bad experience. I was amazed that 'red tape' forced the branch into asking me to pay an extra £61 for photos and an EPC which it agreed it would repay on completion! And I was very dissatisfied with communication in general and a failure to provide a written assurance about the reimbursement within the timescales I was promised. The branch failed to pass on messages from my purchaser - because it was not policy to do so as we were not using the ward's conveyancing service. It char...
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Comment on agent fees
I felt it was a lot of money for the service I received.
Was this helpful? Yes
Jan 15,2017
Minithumbdown
By:
Jan 15,2017
0 people found
this helpful
Terrible service. They were used by my partner to sell her house, they promised the earth and told her how good and professional they were to get her to sign with them. They did not provide the service they offered or come anywhere near to a quality service. They got all the details for the brochure wrong and when this was pointed out they tried again and still didn't get it right. On the first viewing done by them they left the house insecure. They never called back when they promised to and yo...
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Comment on agent fees
They charged more than other agents but don't even provide a floor plan, even though they originally said they did.
Was this helpful? Yes
Nov 11,2016
Minithumbdown
By:
Nov 11,2016
5 people found
this helpful
I was initially pleased that Ward and partners were the sol agent for the property that we wanted to purchase. So we met up with the financial advisor initially he seemed ok a bit scatty but reason to worry. I was keen to get things moving and I thought that if I accepted their legal agents Martin Tolhurst (AVOID) and the life/Mortgage insurance Legal and General. (AVOID) So first to make contact was Tolhurst solicitors an absolute nightmare to deal with email and after email then they wanted ...
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Comment on agent fees
N/A
Was this helpful? Yes
Sep 22,2016
Minithumbdown
By:
Sep 22,2016
3 people found
this helpful
I feel even a 1 star review is too high, poor service, being lied to over and over again, money taken and service not delivered, disgraceful. Will be contacting the Property Ombudsman....
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Comment on agent fees
Stupidly high fees!
Was this helpful? Yes
Jul 21,2016
Minithumbdown
By:
Jul 21,2016
4 people found
this helpful
If you are looking for an agent to mis-manage your letting property, * your tenants about and be generally ** at everything then these are your people. Typical disorganised corporate rubbish. Go with an independent and save yourselves a fortune in money and stress....
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Comment on agent fees
Bad
Was this helpful? Yes
May 23,2016
Minithumbup
By:
May 23,2016
0 people found
this helpful
We would like to thank John and his team for dealing with the sale of our property up to exchange of contracts. The process has not been easy and they have dealt with it very professionally and always with a friendly and reassuring manner. John has always had the right approach to solving issues and the whole team are a credit to Wards....
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Comment on agent fees
Agent's fees are what we would have expected.
Was this helpful? Yes
Feb 26,2016
Minithumbdown
By:
Feb 26,2016
5 people found
this helpful
Following having an offer accepted on a small flat in Woolwich in mid-December, and appropriate provisions made regarding mortgages, solicitors etc, all went quiet with agent. Over the course of the week prior to Christmas I contacted them via phone on a daily basis to be told that someone would get back to me (no one did). It was surprising then to find the flat I had an offer accepted on relisted on their website...! Obviously I sent a slightly disgruntled email to them (on Christmas day) outl...
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Comment on agent fees
n/a
Was this helpful? Yes
Nov 18,2015
Minithumbdown
Michele Tedman
By:
Nov 18,2015
1 people found
this helpful
wasted my day after booking and being told a day and time to have new kitchen estimate spent an HR driving down from Rochester to be told no one told them so can not come and let me in all this was only 4 weeks be four completion even head office dose or did not even return phone calls will never sell any of my houses or by any moor with them or recommend them even on the moving day very very poor...
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Was this helpful? Yes
Oct 24,2015
Minithumbdown
Abbie Robertson
By:
Oct 24,2015
2 people found
this helpful
absolutely disgusting behaviour, I phoned 23/10/15 to view a property was told although listed on the internet there was no viewing arrangements!!!!!!!!!! we will contact owner and then get back to you !!!!! I'm still waiting.... I look on their website and very strangely there is an open day arranged with out them advising me. Abbie you may think your the cats whiskers but you need to realise you are indispensable and I will be contacting Also Sotgui about your disgusting tactics...
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What agent could do to change your mind?
not lie
Attached Files
Was this helpful? Yes
By: L Den
Apr 29, 2016
View all comments (1)
Further to a previous review I have left, I have used Ward & Partners several times now and have found all staff to be most professional, they return my calls and keep me updated so have to say my previous review was a total misunderstanding and regret leaving it. ...
Sep 28,2015
Minithumbup
Adam Hearn
By:
Sep 28,2015
0 people found
this helpful
Adam, the agent from Ward & Partners in Northdown Road, Cliftonville, went out of his way to be as helpful as possible, and to fit in with my timescale. Even after deciding to purchase, he agreed to attend the property with me so that I could take extra measurements in regard to furniture. But then everyone at Ward & Partners was helpful and friendly - which is so important. When I asked if they would kindly telephone for a taxi to take me to Margate Station, the Branch Manager drove ...
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Was this helpful? Yes
Aug 19,2015
Minithumbdown
James Oatley
By:
Aug 19,2015
2 people found
this helpful
I felt The Agent in question was only interested in getting you sign the contract after that we received No Help, No feedback and No viewings. I wish I had gone with another company this business attitude can really mess people's future plans up. Please be aware if you are thinking about using them....
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What agent could do to change your mind?
Kept in regular contact re how the house was marketing and the publics opinions on the property feedback basically and make me feel that they were actually doing something to sell my house
Attached Files
Was this helpful? Yes
Jun 17,2015
Minithumbdown
Neil
By:
Jun 17,2015
2 people found
this helpful
No end of problems from start to finish. Advised us to use 'sale by tender' system and gave a guide price for our property. Took an upfront fee of over ‚£300 for this service. Open days a disaster - very few viewers lined up; some had cancelled earlier in the day but Wards had not informed us or their agent doing the viewing; some arrived that were not booked in to view! Agent doing viewings turned up late and seemed quite disinterested in whole thing. Many issues re viewings and lack of...
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What agent could do to change your mind?
- better communication (with us, viewers and eachother in the branch!) - better marketing advice - improve organisation of open days - improve ICT systems
Attached Files
Was this helpful? Yes
May 25,2015
Minithumbup
Laura Howard
By:
May 25,2015
0 people found
this helpful
I couldn't be happier with the service recieved from Laura Howard in the barnehurst branch. Unfortunately I didn't buy my property through her and that has disappointed me the most! She was helpful cheery and always honest with me. She took care of the mortgage and solicitors side for me and the service from them has been great too! I would recommend ward and partners to all my friends and family and really do hope when I come to sell she will be able to help me! I spoke to the manager a few tim...
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Was this helpful? Yes
Nov 27,2014
Minithumbdown
Jason Bunning
By:
Nov 27,2014
1 people found
this helpful
We had a terrible experience buying from ward and partners. We found our ideal first home with them, through the 'sale by tender'. This meant that we had to pay the agent fees. 2%+VAT of the property price. the staff were rude, they never phoned back when they promised they would. Jason- the branch manager was like a stroppy toddler when we told him that we wasnt going to use the solictors he suggested- we assume this was because he wasnt going to get that commission. He wasn't even in 'store'...
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What agent could do to change your mind?
They could have phoned back when they said they would. They could have been polite and actually helpful.
Attached Files
Comment on agent fees
We had to pay the agents fee, 2%+VAT of purchase price. As a first time buyer, this was absolutely disgusting.
Was this helpful? Yes
Nov 11,2014
Minithumbdown
Paul
By:
Nov 11,2014
1 people found
this helpful
They are so arrogant, their charges are so high. I decided to used them and then I get a call from Paul the manager of the Cliftonville branch telling me that he has a potential buyer for my property and he asked me to sign the sign to cover him if the client decides to buy my property. Since I signed the form I had not heard from him or the potential buyer. I rang him and left messages but he has not return my class or answered my email. I will never use them....
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What agent could do to change your mind?
They could be be more professional and reply to emails or phone calls.
Attached Files
Comment on agent fees
‚£4000.00 plus VAT. The people working for Ward are extremely arrogant and has no idea about customer relationship.
Was this helpful? Yes
Jul 28,2014
Minithumbup
Laura Cale
By:
Jul 28,2014
0 people found
this helpful
Excellent agent, very prompt communication and always available. Very pleasant and polite, happy to work with Laura again in the future!...
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Was this helpful? Yes
Jun 24,2014
Minithumbdown
By:
Jun 24,2014
1 people found
this helpful
Would NOT recommend for anyone to do business with that agency.Letting fees are huge (250 per person+ 100 for keys (actually 1 key) check in 120 as other agencies taking 300 for the property) and service is horrible.They always dispute all problems as we tried to sort it out and finally they not giving references to clearview , they just ignoring them. I'm really confused how this company still on working order???...
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Was this helpful? Yes
Jun 10,2014
Minithumbup
Laura Warner
Leah Peacock
By:
Jun 10,2014
0 people found
this helpful
Both ladies when above and beyond the call of duty, Laura before my let and Leah during, answering all my questions (some of them probably very silly!) I would certainly recommend. Many thanks for everything. Sue...
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Was this helpful? Yes
Jun 04,2014
Minithumbup
By:
Jun 04,2014
0 people found
this helpful
Very competent, progressed sale quickly, always returned calls and/or emails, kept updated constantly, would recommend highly...
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Was this helpful? Yes
Jun 03,2014
Minithumbup
Leah Peacock
By:
Jun 03,2014
0 people found
this helpful
It is with great pleasure that i recommend ward and partners in Chatham. Although things started off a bit bumpy the road ahead was smooth and a pleasure. I want to commend Kenny George and Leah peacock for their professionalism in dealing with the purchase of my property. They were phenomenal in dealing with all issues and making sure that i as the customer was taken care of. Leah, the senior sales progressor was amazing. She went above and beyond to make sure that i was kept up to date with...
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Was this helpful? Yes
May 29,2014
Minithumbup
Kenny George
Leah Peacock
By:
May 29,2014
0 people found
this helpful
Kenny was excellent in his approach to selling and really helpful..and achieving the asking price, Leah was superb in ensuring the sale and subsequent purchase went through. she dealt with all the agents and solicitors in the chain with persistence and tact. If it had not been for her considerable expertise, the sale and purchase would not have taken place...
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Was this helpful? Yes



Review statistics

From Landlords From Tenants From Vendors From Buyers Other
72 4 55 6 150 16 91 13 36 39

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Awards won by Ward & Partners

Individual Branch Awards

Ashford, TN24 8SQ

Dartford, DA1 1EB

Dover, CT16 1BY

Gillingham, ME7 2YN

Gravesend, DA12 1AT

Herne Bay, CT6 5LA

Medway, ME1 1LD

Ramsgate, CT11 9EE

Medway, ME2 4AH

Canterbury, CT1 2TG

Deal, CT14 7AE

Faversham, ME13 7AG

Maidstone, ME14 1BG

Medway, ME5 9LR

Rainham, ME8 7HZ

Dartford, DA16 1TJ


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Barnehurst
93 Barnehurst Road , Bexley DA7 6HD
(12)
Cliftonville
143 Northdown Road, Cliftonville CT9 2QY
(4)
Kings Hill
7 Liberty Square, West Malling ME19 4AU
(3)
show all branches (57)
Office 1
133 High Street, Tonbridge TN9 1DH
(9)
Office 10
18 Devonshire Road, Bexhill on Sea TN40 1AZ
(0)
Office 11
45 Cooden Sea Road Little Common, Bexhill on Sea TN39 4SJ
(0)
Office 13
126 Welling High Street Welling, Dartford DA16 1TJ
(6)
Office 14
7 Market Street, Dartford DA1 1EB
(25)
Office 15
20 The Row, Dartford DA3 8JB
(0)
Office 16
Harlend House High Street Eynsford, Dartford DA4 0AB
(3)
Office 17
1 Portobello Parade Fawkham Road West Kingsdown, Sevenoaks TN15 6JP
(0)
Office 18
Station Approach, Dartford DA13 0HN
(1)
Office 19
7 Malling Road, Medway ME6 5AA
(2)
Office 2
20 High Street, Tunbridge Wells TN1 1UX
(12)
Office 20
746 London Road, Maidstone ME20 6BG
(0)
Office 22
79 King Street, Maidstone ME14 1BG
(19)
Office 23
136 Ashford Road, Maidstone ME14 4NA
(4)
Office 24
8 Walderslade Centre Walderslade Road Walderslade, Medway ME5 9LR
(30)
Office 25
25 Windmill Street, Gravesend DA12 1AT
(14)
Office 26
127 High Street, Medway ME1 1LD
(27)
Office 27
81 High Street, Medway ME2 4AH
(11)
Office 28
7 Military Road, Medway ME4 4JG
(13)
Office 29
48 Watling Street, Gillingham ME7 2YN
(32)
Office 3
4 Central Parade High Street, Wadhurst TN5 6AL
(0)
Office 30
109 High Street, Gillingham ME7 1BS
(8)
Office 31
19 High Street, Rainham ME8 7HZ
(18)
Office 32
13/15 West Street, Sittingbourne ME10 1AJ
(2)
Office 33
10 Broadway, Sheerness ME12 1AF
(3)
Office 34
52 High Street, New Romney TN28 8AT
(2)
Office 35
1 Middle Row High Street, Ashford TN24 8SQ
(42)
Office 36
16 High Street, Canterbury CT21 5AT
(4)
Office 37
107 Sandgate Road, Folkestone CT20 2BH
(6)
Office 38
8/9 Cannon Street, Dover CT16 1BY
(23)
Office 39
18A High Street, Deal CT14 7AE
(14)
Office 4
Loose Green Loose, Maidstone ME15 0AA
(2)
Office 40
32 St Margarets Street, Canterbury CT1 2TG
(11)
Office 41
72 High Street, Whitstable CT5 1AZ
(5)
Office 42
120 High Street, Herne Bay CT6 5JY
(5)
Office 43
1 Station Road, Birchington-on-Sea CT7 9DJ
(1)
Office 44
200 Northdown Road Cliftonville, Margate CT9 2QU
(4)
Office 45
81 High Street, Broadstairs CT10 1NQ
(6)
Office 46
60 Queen Street, Ramsgate CT11 9EE
(31)
Office 5
42 Commercial Road, Tonbridge TN12 6EL
(2)
Office 7
35A High Street, Ashford TN27 9NE
(0)
Office 8
42 High Street, Tenterden TN30 6AR
(2)
Office 9
39 Havelock Road, Hastings TN34 1BE
(0)
office-47
15 Station Road, Birchington-on-Sea CT7 9DJ
(8)
office-48
8 Market Place, Faversham ME13 7AG
(8)
office-49
119 High Street, Herne Bay CT6 5LA
(11)
office-50
89 Cannon Street, Dover CT16 1BY
(4)
office-51
44 Hever Road West Kingsdown, Sevenoaks TN15 6HD
(0)
office-52
1315 West Street, Sittingbourne ME10 1AJ
(1)
office-53
133 High Street, Tonbridge TN9 1DH
(8)
office-54
5a 7 Liberty Square, West Malling ME19 4AU
(0)
office-55
1 Wood-b-pine High Street, Wadhurst TN5 6AJ
(0)
Paddock wood
42 Commercial Road, Paddock wood TN12 6EL
(1)
Tonbridge
1 High Street, Tonbridge TN12 OAD
(1)


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