Ward & Partners
4.1/5, 513 reviews
81% recommended
48% sales valuation accuracy
53% sales fee satisfaction
75% lettings valuation accuracy
50% lettings fee satisfaction
Kent and East Sussex's largest and most successful Estate Agency started life in 1921 from an office based in Gillingham, Kent. Since that time we have grown to become the market leaders with a group of 43 Ward & Partners offices plus further offices throughout the South East of England which together form ... show more Kent and East Sussex's largest and most successful Estate Agency started life in 1921 from an office based in Gillingham, Kent. Since that time we have grown to become the market leaders with a group of 43 Ward & Partners offices plus further offices throughout the South East of England which together form the Arun Estate Agencies Group.

Performance Statistics
Services Valuation Fees Min Price of property reviewed Max Price of property reviewed
Sales 48% 53% £110,000 £420,000
Lettings 75% 50% £575 £1,850
Review statistics
From Landlords From Tenants From Vendors From Buyers Other
73 4 56 8 158 21 93 15 35 50
Opening Hours
Services offered
  • Sales
  • Lettings
  • Block Management
  • Surveys
  • Conveyancing
  • Mortgage Advice
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Latest Properties

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“I wouldn't buy a Guinea pig cage off Wards...”

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Dec 21,2020
Minithumbdown
By: 'Andy'
Dec 21,2020
0 people found
this helpful
I wouldn't buy a Guinea pig cage off Wards of Chatham ...They told my elderly Mum that She could take Her dog to the apartment they viewed only to find out after she had sold her house that no pets were allowed !...
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“Bought and sold a property recently and was v......”

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Nov 10,2020
Minithumbdown
By: 'Jason'
Nov 10,2020
0 people found
this helpful
Bought and sold a property recently and was very disappointed with the service I received from Wards. We showed the buyer around our home and affectively got the sale Wards did very little throughout the process with very little contact until it was completed and ...
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“Very proactive and clearly have systems in pl......”

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Mar 19,2020
Minithumbup
By: 'christine'
Mar 19,2020
0 people found
this helpful
Very proactive and clearly have systems in place to review potential sellers/buyers. We sold through them and bought through them. We completed on our sale and purchase this week and the entire team at Wards in Herne Bay were great. We could name them ...
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“Excellent service...”

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Feb 28,2020
Minithumbup
By: 'Deborah'
Feb 28,2020
1 people found
this helpful
Good afternoon Jonathan, I felt that I needed to email you to express how impressed we have been with the staff at your Strood Branch. In particular the team who always answer the phone to me and give me updates in a very professional and ...
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“I have used Wards many times, and found them ......”

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Feb 05,2020
Minithumbup
By: 'Denise'
Feb 05,2020
0 people found
this helpful
I have used Wards many times, and found them excellent. Graham is very knowledgeable and helped me with any problems I had . All the staff are very helpful....
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“I cannot recommend Wards the of Birchington e......”

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Oct 14,2019
Minithumbup
By: 'Barbara-Jayne'
Oct 14,2019
0 people found
this helpful
I cannot recommend Wards the of Birchington enough. My house sale was particularly long and protracted and Victoria was incredibly professional and supportive. Without her I doubt that the sale would have progressed to Completion. She kept me fully informed, was knowledgeable about all the ...
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“I have used Wards on several occasions, Grave......”

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Sep 21,2019
Minithumbup
By: 'Malcolm'
Sep 21,2019
0 people found
this helpful
I have used Wards on several occasions, Gravesend Meopham & Medway branches, All have been as required. I would not normally leave a review, but i am very impressed with Matt, the lettings manger at Dover branch, he seemed really confident he would get a quick ...
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“Shady...”

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Sep 19,2019
Minithumbdown
By: 'Howi'
Sep 19,2019
4 people found
this helpful
I think Wards play unfair tactics to obtain the highest price for their vendors - they are not upfront about anything. They ask for best and final offers, but then leave the property up for longer waiting for better offers to come along. I wonder ...
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“Couldn't care less...”

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Sep 19,2019
Minithumbdown
By: 'Rebecca'
Sep 19,2019
2 people found
this helpful
I have absolutely nothing nice to say about wards renting side. I have been renting a property through wards and have been having constant issues, I have been reporting and reporting and never getting anywhere. I have two children under two years old and they ...
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“Fantastic, personal service! Would highly rec......”

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Sep 11,2019
Minithumbup
By: 'Jen'
Sep 11,2019
0 people found
this helpful
Fantastic, personal service! Would highly recommend. Wards helped me find a buyer for my house and made the process completely seamless. Good communication and worked hard for their fee....
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“HORRENDOUS. AVOID....”

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Sep 03,2019
Minithumbdown
By: 'Never'
Sep 03,2019
5 people found
this helpful
AVOID. Worst property buying experience imaginable! The lovely people I bought from hated them as much as I did! Rude, dishonest, disrespectful (particularly to women), aggressive at times, inappropriate behaviour and I am VERY sure they breached confidentiality and GDPR. George the Office Receptionist is ...
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“New home...”

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May 20,2019
Minithumbup
By: 'New'
May 20,2019
0 people found
this helpful
Great thank you ! Grace For our new home really caring as my wife is disabled Grace really eased us of stress and got us our new home and very understanding thank you so much for your help and understanding my wife !...
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“Rental viewing...”

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Mar 25,2019
Minithumbdown
By: 'Rwob'
Mar 25,2019
2 people found
this helpful
Property went on site on Friday, made a booking to view for the following Monday. Agent rings to say property now let over weekend. Appalling service that they can't honour the viewing and treat us like we don't matter. All about the commissions and not ...
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Comment on agent fees
The most expensive I’ve seen for properly the worst service I’ve seen
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By: snap!
May 09, 2019
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Snap! couldn't agree more as the same thing is happening us just now. They were fab getting our property signed up, and fab getting the sale, but seems after offer stage there is little of no f**ks given to progressing the sale and raising sales memos etc. And everytime i call, i am told they will call back and moved off the phone in less than 2 mins!! disgraceful service if you ask me. ...

“Mrs mulrooney...”

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Mar 20,2019
Minithumbup
By: 'Mrs'
Mar 20,2019
0 people found
this helpful
Good service, and communications. Thought of alternatives, helpful and happy to listen client. Professional at all times. Focus on selling. No hesitations in using them again....
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Comment on agent fees
Ok
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“Didntb...”

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Feb 12,2019
Minithumbdown
By: 'Hesham'
Feb 12,2019
2 people found
this helpful
I informed them that i left the property and they didnt pay me my deposite even after they move my name from the contract and put it with my x.wife...
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Comment on agent fees
Very bad service ,very poor communication, and no customer service at all
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“Sale of flat in Rainham...”

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Jan 28,2019
Minithumbdown
By: 'Jayne'
Jan 28,2019
6 people found
this helpful
I was advised when I signed the contract to sell my property to get in touch with Wards if I ever had any issues, worries, concerns. My experience dururing the sale process which is just about to collapse , has been nearly every time I get ...
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Comment on agent fees
Not yet paid as sale seems about to fail
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“Very Helpful...”

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Oct 15,2018
Minithumbup
By: 'Cookie'
Oct 15,2018
0 people found
this helpful
I have found the branch to be very helpful and attentive. I always use Ward and Partners as they have been nothing but great!...
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Comment on agent fees
You get what you pay for great service and fast sale.
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“A poor experience...”

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Jul 17,2018
Minithumbdown
By: 'Fergie'
Jul 17,2018
7 people found
this helpful
Unfortunately I have no option but to give a poor feedback on the recent sale of my property. Firstly numerous pairs of feet walked through my property & feedback was all similar, stating lack of outside space/parking/bedrooms in basement being an issue, if indeed ...
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Comment on agent fees
I received a token reduction when buyer number two pulled out however the fees that were finally exchanged were in my view disgustingly high for the amount of actual work that was done to get me to a completed sale. Most of the info I sought myself and informed the branch and solicitors
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By: Alora
Jan 21, 2019
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Very poor service ... house in terrible condition by tenant , no inspection was made ever. Any broken or fixing items actual bills by trades man were not shown ever just a random figure was deducted from rent money . House not inspected in timely manner .,,tenant has made my house terrible & did not pay rents . Ward &!partners fees are expensive every month but I would not recommend anyone to go with ward & partners!! ...

“Surprisingly bad...”

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Jul 05,2018
Minithumbdown
By: 'Dave'
Jul 05,2018
3 people found
this helpful
I have 2 experiences from dealing with Wards. The first was they came to do the sales pitch to sell my house. This was the typical hard sale, glossy photos, charts etc on how they are the best etc etc. However, they would not give me ...
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Comment on agent fees
I don't know, as they would not give me a straight answer.
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“Worst on the high street!...”

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Jul 04,2018
Minithumbdown
By: 'Mrs'
Jul 04,2018
3 people found
this helpful
Where do I even start. They lied to us and to customers who potentially wanted to buy our house! They had no excuse why. I didn't like them from the start but thought we would give them a chance and they proved me correct they ...
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Comment on agent fees
Shocking!
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“DO NOT USE EVER...”

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Jun 28,2018
Minithumbdown
By: 'Mr'
Jun 28,2018
1 people found
this helpful
This is the worst estate agents I have ever used. *Dishonest and never available. **Supposed to manage the purchase was totally unaware of what she was supposed to do and rude too.estate agency is not their forte. I cannot understand how they have a ...
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“Very Poor Service...”

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Jun 27,2018
Minithumbdown
By: 'Jack'
Jun 27,2018
2 people found
this helpful
You can only really judge customer service when things go wrong. I left a positive review before but all that good work was undone. After having an offer accepted and starting the process of surveys the vendor pulled out (not their fault of course). The ...
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“AVOID THIS BRANCH!!!!...”

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Jun 04,2018
Minithumbdown
By: 'PropertyInvestmentKent'
Jun 04,2018
2 people found
this helpful
Disgusting customer service, wasted our time. Booked in to see a property, had to call 3 times because we didn't receive confirmation email. Was told it was going ahead, rearranged our day to view the property. Called 1 hour before to check if it was going ahead ...
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“UNRELIABLE...”

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Jun 01,2018
Minithumbdown
By: 'Datops'
Jun 01,2018
1 people found
this helpful
Not interested in the client only the sale.As the buyer of a property I was told, * " that the vendor was her client"....
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“Selling house before planned open day...”

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May 11,2018
Minithumbdown
By: 'Andy'
May 11,2018
1 people found
this helpful
Practice that I feel immoral when you arrange to view a property on open day or after just to find it as all ready been stc before open day. Was going to use ward and partners to sell our house ( not now)...
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“Sale of my flat...”

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Apr 24,2018
Minithumbup
By: 'Annie'
Apr 24,2018
0 people found
this helpful
I wanted to thanks the whole Rochester team and all people involved in the sale of my flat. Very kind and helpful. Very happy I used their solicitor Martin Tolhurst....
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Comment on agent fees
good
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“I am a 1st time buyer from the BAME community. ......”

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Mar 01,2018
Minithumbup
By: 'Dr'
Mar 01,2018
1 people found
this helpful
I am a 1st time buyer from the BAME community. This is both a review and a thank you note to Stacey of Ward and Partners for all of her help, her problem-solving acumen and her never-say-die attitude. I lived in a rented house with ...
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Comment on agent fees
n/a
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“Awful individual, Branch was awful to, responses to complaints with ......”

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Nov 22,2017
Minithumbdown
By: 'AnnoyedInKent'
Nov 22,2017
9 people found
this helpful
Awful individual, Branch was awful to, responses to complaints with wording "let me make this simple for you" treating customers like idiots isn't a great customer service. The guy lies through his teeth and plays customers off against one another, I have conversations in writing ...
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Comment on agent fees
Bad compared to Independents
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By: GAIL levett
Dec 23, 2017
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If you think Hern bay Branch are bad,try Sheerness they tried to scam £600 extra from me,altering paper work after I'd signed it. ...

“Excellent Team Support!I would highly rate the excellent service ......”

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Oct 23,2017
Minithumbup
By: 'Dr'
Oct 23,2017
0 people found
this helpful
Excellent Team Support! I would highly rate the excellent service that Ward and Partners Ashford Branch team have provided to sell my house. They even found a buyer without the property going on the market! Sincere thanks and best wishes Dr Perminder Dhanjal...
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Comment on agent fees
Excellent
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“I second the bad reviews for the Strood office!Quality ......”

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Oct 12,2017
Minithumbdown
By: 'Strood'
Oct 12,2017
5 people found
this helpful
I second the bad reviews for the Strood office! Quality of service was disappointing. Communication is appauling. I got an offer accepted on a property and started the paper work. Halfway through the process I get a call to say they are going with someone ...
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Comment on agent fees
Fees are expensive - urging more estate agents to set up in this area and increase competition which may then reflect on quality of service provided
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By: Jill
Aug 03, 2018
View all comments (1)
Notice agents only respond to positive comments!!! Totally unacceptable service from Ward and Partners, lies and deceit from the outset. My son sold a property and the disgusting way I heard them speak to my daughter in law on numerous occasions means I am selling my property thorough a different agent and will not buy through them either... reducing her to tears and making her feel irrational and totally rude and without any empathy. Completely unacceptable and a complaint will be submitted.. ...
No fees information available
Kindly note that legally, letting agents need to publish information about their tenancy fees, government-approved redress schemes and client money protection schemes on their website and on third party websites (on which agents are listed). For properties to lease/rent in England, agents need to keep this information up to date and precise on allAgents or specify within the property description.

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