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Kent and East Sussex's largest and most successful Estate Agency started life in 1921 from an office based in Gillingham, Kent. Since that time we have grown to become the market leaders with a group Read full description...Kent and East Sussex's largest and most successful Estate Agency started life in 1921 from an office based in Gillingham, Kent. Since that time we have grown to become the market leaders with a group of 43 Ward & Partners offices plus further offices throughout the South East of England which together form the Arun Estate Agencies Group.
Properties for sale
Properties for rent
Apr 16,2017
Minithumbup
Ash
Abbie Robertson
By:
Apr 16,2017
0 people found
this helpful
Disgusted with the Strood branch . I have never had such a awful experience with an estate agents before... It started off all ok, had a open house booked in for the 2nd week of the house being on the market..we hear nothing back from Ashley or Abi. We call the office to try and obtain some feedback after the 5 viewings. Nothing.. they either don't answer or say they will call us back, nothing. When they eventually get back to us a week later, they suggest doing another open house and reducing ...
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Comment on agent fees
bad
Was this helpful? Yes
Feb 06,2017
Minithumbdown
By:
Feb 06,2017
2 people found
this helpful
We sold our bungalow and bought a house through Ward and Partners last year, initially thought we were receiving a good service was told no issue selling property even when I queried the sale price and told several times would easily get offer at sale price even highly likely. Months later we were advised to drop price not once but twice in the end sold for £26,000 less than expected. we were pushed into sale in the end as suddenly told another person interested in the property we wanted...
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Comment on agent fees
not good high
Was this helpful? Yes
Feb 04,2017
Minithumbdown
jonathan carroll
Abbie Robertson
By:
Feb 04,2017
1 people found
this helpful
Do not trust the words from the staff and manager at this estate agents. We have lost our chain twice due to their lies. If you have any dealings with them I suggest you check everything they do. One mistake you can almost understand although it was large but twice is disgusting. The manager is the worst ever....
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Comment on agent fees
No fees as I pulled out of the deal after losing my chain because of wards.
Was this helpful? Yes
Jan 27,2017
Minithumbdown
By:
Jan 27,2017
0 people found
this helpful
A bad experience. I was amazed that 'red tape' forced the branch into asking me to pay an extra £61 for photos and an EPC which it agreed it would repay on completion! And I was very dissatisfied with communication in general and a failure to provide a written assurance about the reimbursement within the timescales I was promised. The branch failed to pass on messages from my purchaser - because it was not policy to do so as we were not using the ward's conveyancing service. It char...
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Comment on agent fees
I felt it was a lot of money for the service I received.
Was this helpful? Yes
Jan 15,2017
Minithumbdown
By:
Jan 15,2017
0 people found
this helpful
Terrible service. They were used by my partner to sell her house, they promised the earth and told her how good and professional they were to get her to sign with them. They did not provide the service they offered or come anywhere near to a quality service. They got all the details for the brochure wrong and when this was pointed out they tried again and still didn't get it right. On the first viewing done by them they left the house insecure. They never called back when they promised to and yo...
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Comment on agent fees
They charged more than other agents but don't even provide a floor plan, even though they originally said they did.
Was this helpful? Yes
Nov 11,2016
Minithumbdown
By:
Nov 11,2016
5 people found
this helpful
I was initially pleased that Ward and partners were the sol agent for the property that we wanted to purchase. So we met up with the financial advisor initially he seemed ok a bit scatty but reason to worry. I was keen to get things moving and I thought that if I accepted their legal agents Martin Tolhurst (AVOID) and the life/Mortgage insurance Legal and General. (AVOID) So first to make contact was Tolhurst solicitors an absolute nightmare to deal with email and after email then they wanted ...
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Comment on agent fees
N/A
Was this helpful? Yes
Sep 22,2016
Minithumbdown
By:
Sep 22,2016
3 people found
this helpful
I feel even a 1 star review is too high, poor service, being lied to over and over again, money taken and service not delivered, disgraceful. Will be contacting the Property Ombudsman....
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Comment on agent fees
Stupidly high fees!
Was this helpful? Yes
Jul 21,2016
Minithumbdown
By:
Jul 21,2016
4 people found
this helpful
If you are looking for an agent to mis-manage your letting property, * your tenants about and be generally ** at everything then these are your people. Typical disorganised corporate rubbish. Go with an independent and save yourselves a fortune in money and stress....
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Comment on agent fees
Bad
Was this helpful? Yes
May 23,2016
Minithumbup
By:
May 23,2016
0 people found
this helpful
We would like to thank John and his team for dealing with the sale of our property up to exchange of contracts. The process has not been easy and they have dealt with it very professionally and always with a friendly and reassuring manner. John has always had the right approach to solving issues and the whole team are a credit to Wards....
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Comment on agent fees
Agent's fees are what we would have expected.
Was this helpful? Yes
Feb 26,2016
Minithumbdown
By:
Feb 26,2016
5 people found
this helpful
Following having an offer accepted on a small flat in Woolwich in mid-December, and appropriate provisions made regarding mortgages, solicitors etc, all went quiet with agent. Over the course of the week prior to Christmas I contacted them via phone on a daily basis to be told that someone would get back to me (no one did). It was surprising then to find the flat I had an offer accepted on relisted on their website...! Obviously I sent a slightly disgruntled email to them (on Christmas day) outl...
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Comment on agent fees
n/a
Was this helpful? Yes
Nov 18,2015
Minithumbdown
Michele Tedman
By:
Nov 18,2015
1 people found
this helpful
wasted my day after booking and being told a day and time to have new kitchen estimate spent an HR driving down from Rochester to be told no one told them so can not come and let me in all this was only 4 weeks be four completion even head office dose or did not even return phone calls will never sell any of my houses or by any moor with them or recommend them even on the moving day very very poor...
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Oct 24,2015
Minithumbdown
Abbie Robertson
By:
Oct 24,2015
2 people found
this helpful
absolutely disgusting behaviour, I phoned 23/10/15 to view a property was told although listed on the internet there was no viewing arrangements!!!!!!!!!! we will contact owner and then get back to you !!!!! I'm still waiting.... I look on their website and very strangely there is an open day arranged with out them advising me. Abbie you may think your the cats whiskers but you need to realise you are indispensable and I will be contacting Also Sotgui about your disgusting tactics...
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What agent could do to change your mind?
not lie
Attached Files
Was this helpful? Yes
By: L Den
Apr 29, 2016
View all comments (1)
Further to a previous review I have left, I have used Ward & Partners several times now and have found all staff to be most professional, they return my calls and keep me updated so have to say my previous review was a total misunderstanding and regret leaving it. ...
Sep 28,2015
Minithumbup
Adam Hearn
By:
Sep 28,2015
0 people found
this helpful
Adam, the agent from Ward & Partners in Northdown Road, Cliftonville, went out of his way to be as helpful as possible, and to fit in with my timescale. Even after deciding to purchase, he agreed to attend the property with me so that I could take extra measurements in regard to furniture. But then everyone at Ward & Partners was helpful and friendly - which is so important. When I asked if they would kindly telephone for a taxi to take me to Margate Station, the Branch Manager drove ...
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Was this helpful? Yes
Aug 19,2015
Minithumbdown
James Oatley
By:
Aug 19,2015
2 people found
this helpful
I felt The Agent in question was only interested in getting you sign the contract after that we received No Help, No feedback and No viewings. I wish I had gone with another company this business attitude can really mess people's future plans up. Please be aware if you are thinking about using them....
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What agent could do to change your mind?
Kept in regular contact re how the house was marketing and the publics opinions on the property feedback basically and make me feel that they were actually doing something to sell my house
Attached Files
Was this helpful? Yes
Jun 17,2015
Minithumbdown
Neil
By:
Jun 17,2015
2 people found
this helpful
No end of problems from start to finish. Advised us to use 'sale by tender' system and gave a guide price for our property. Took an upfront fee of over ‚£300 for this service. Open days a disaster - very few viewers lined up; some had cancelled earlier in the day but Wards had not informed us or their agent doing the viewing; some arrived that were not booked in to view! Agent doing viewings turned up late and seemed quite disinterested in whole thing. Many issues re viewings and lack of...
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What agent could do to change your mind?
- better communication (with us, viewers and eachother in the branch!) - better marketing advice - improve organisation of open days - improve ICT systems
Attached Files
Was this helpful? Yes
May 25,2015
Minithumbup
Laura Howard
By:
May 25,2015
0 people found
this helpful
I couldn't be happier with the service recieved from Laura Howard in the barnehurst branch. Unfortunately I didn't buy my property through her and that has disappointed me the most! She was helpful cheery and always honest with me. She took care of the mortgage and solicitors side for me and the service from them has been great too! I would recommend ward and partners to all my friends and family and really do hope when I come to sell she will be able to help me! I spoke to the manager a few tim...
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Was this helpful? Yes
Nov 27,2014
Minithumbdown
Jason Bunning
By:
Nov 27,2014
1 people found
this helpful
We had a terrible experience buying from ward and partners. We found our ideal first home with them, through the 'sale by tender'. This meant that we had to pay the agent fees. 2%+VAT of the property price. the staff were rude, they never phoned back when they promised they would. Jason- the branch manager was like a stroppy toddler when we told him that we wasnt going to use the solictors he suggested- we assume this was because he wasnt going to get that commission. He wasn't even in 'store'...
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What agent could do to change your mind?
They could have phoned back when they said they would. They could have been polite and actually helpful.
Attached Files
Comment on agent fees
We had to pay the agents fee, 2%+VAT of purchase price. As a first time buyer, this was absolutely disgusting.
Was this helpful? Yes
Nov 11,2014
Minithumbdown
Paul
By:
Nov 11,2014
1 people found
this helpful
They are so arrogant, their charges are so high. I decided to used them and then I get a call from Paul the manager of the Cliftonville branch telling me that he has a potential buyer for my property and he asked me to sign the sign to cover him if the client decides to buy my property. Since I signed the form I had not heard from him or the potential buyer. I rang him and left messages but he has not return my class or answered my email. I will never use them....
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What agent could do to change your mind?
They could be be more professional and reply to emails or phone calls.
Attached Files
Comment on agent fees
‚£4000.00 plus VAT. The people working for Ward are extremely arrogant and has no idea about customer relationship.
Was this helpful? Yes
Jul 28,2014
Minithumbup
Laura Cale
By:
Jul 28,2014
0 people found
this helpful
Excellent agent, very prompt communication and always available. Very pleasant and polite, happy to work with Laura again in the future!...
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Was this helpful? Yes
Jun 24,2014
Minithumbdown
By:
Jun 24,2014
1 people found
this helpful
Would NOT recommend for anyone to do business with that agency.Letting fees are huge (250 per person+ 100 for keys (actually 1 key) check in 120 as other agencies taking 300 for the property) and service is horrible.They always dispute all problems as we tried to sort it out and finally they not giving references to clearview , they just ignoring them. I'm really confused how this company still on working order???...
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Was this helpful? Yes
Jun 10,2014
Minithumbup
Laura Warner
Leah Peacock
By:
Jun 10,2014
0 people found
this helpful
Both ladies when above and beyond the call of duty, Laura before my let and Leah during, answering all my questions (some of them probably very silly!) I would certainly recommend. Many thanks for everything. Sue...
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Was this helpful? Yes
Jun 04,2014
Minithumbup
By:
Jun 04,2014
0 people found
this helpful
Very competent, progressed sale quickly, always returned calls and/or emails, kept updated constantly, would recommend highly...
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Was this helpful? Yes
Jun 03,2014
Minithumbup
Leah Peacock
By:
Jun 03,2014
0 people found
this helpful
It is with great pleasure that i recommend ward and partners in Chatham. Although things started off a bit bumpy the road ahead was smooth and a pleasure. I want to commend Kenny George and Leah peacock for their professionalism in dealing with the purchase of my property. They were phenomenal in dealing with all issues and making sure that i as the customer was taken care of. Leah, the senior sales progressor was amazing. She went above and beyond to make sure that i was kept up to date with...
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Was this helpful? Yes
May 29,2014
Minithumbup
Kenny George
Leah Peacock
By:
May 29,2014
0 people found
this helpful
Kenny was excellent in his approach to selling and really helpful..and achieving the asking price, Leah was superb in ensuring the sale and subsequent purchase went through. she dealt with all the agents and solicitors in the chain with persistence and tact. If it had not been for her considerable expertise, the sale and purchase would not have taken place...
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Was this helpful? Yes
May 26,2014
Minithumbup
Clare Sheffield
By:
May 26,2014
0 people found
this helpful
I have been very impressed and pleased with Clare Sheffield's services in helping me to rent out my flat in Tunbridge Wells. She has a very good understanding of the market, is refreshingly very efficient and as good as her word, and found me a suitable tenant very quickly. As a new landlord, she guided me through the whole process. You can find honest people, you can find efficient people, and you can find knowledgeable people; but to find them all in one person is rare, and Clare Sheffie...
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Was this helpful? Yes
May 14,2014
Minithumbup
Leah Williams
By:
May 14,2014
0 people found
this helpful
I couldn\'t fault either agent. Communication was excellent I always knew what was happening. They we\'re both Always so polite and friendly. Amazing service...
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Was this helpful? Yes
May 12,2014
Minithumbup
Abi Miles
Leah Williams
By:
May 12,2014
0 people found
this helpful
Really pleased with everyone at Ward and Partners. Abi Miles made the initial viewing and application extremely easy and comfortable and this was followed up with very prompt email correspondence with Hamid Lone. Particularly pleased with Leah Williams\' work in keeping me updated and informed with each step in the referencing process and in getting me booked in to sign the contracts. Very highly recommended!!...
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Was this helpful? Yes
Apr 28,2014
Minithumbdown
Kathy Wood
Maria Meddings
By:
Apr 28,2014
2 people found
this helpful
Quite simply the worst experience I have ever had with an estate agent. Unprofessional and aggressive sales team. I was looking to buy a property, had a clear idea of what I wanted and my budget. Most of properties they showed me were awful and did not fit my brief. I went quite far down the road with the purchase of a property but had to pull out because Ward & Partners messed me around so much. Avoid this branch at all costs if you are looking to buy in Ramsgate and visit another estate ag...
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Was this helpful? Yes
Apr 22,2014
Minithumbdown
By:
Apr 22,2014
1 people found
this helpful
My mother spoke to agent and arranged a viewing for 10am on 22nd April. On ringing to check make sure the viewing still going ahead the agent stated they were waiting for us to confirm a viewing therefore cancelled my viewing without acknowledging myself or my mother or that 4 offers had gone through. Also stating and making my mother to have lied!! Disgusting unprofessional behaviour and should not be tolerated!!...
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What agent could do to change your mind?
The agent could have acted professional, respected clients/potential buyers and taken control of viewing and not made out clients are liars just because they haven\'t done their jobs
Attached Files
Was this helpful? Yes
Mar 18,2014
Minithumbup
Leah Peacock
By:
Mar 18,2014
0 people found
this helpful
Leah was very helpful and kept me up to date of progress. She helped me during a very stressful time and this helped to ease some of the burden. I found all the staff at Ward & Partners very good....
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Was this helpful? Yes
Mar 15,2014
Minithumbup
Nicholas Oakley
David Jueno
By:
Mar 15,2014
1 people found
this helpful
Nicholas was a pleasure to work with from the first initial meeting until the completion of the sale. He was extremely responsive and went out of his way on many occasions to get speedy resolutions to questions posed. He is also supported extremely well by his Manager David....
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Was this helpful? Yes
Mar 04,2014
Minithumbup
By:
Mar 04,2014
0 people found
this helpful
The staff guided me through the tenancy procedure making it as easy as possible for me to find what I wanted. My move was smooth and carried out with the minimum of fuss. I would recommend Wards as an agent to my friends and family....
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Was this helpful? Yes
Mar 04,2014
Minithumbup
Abi Miles
By:
Mar 04,2014
0 people found
this helpful
Absolutely great service from Abi, she took us to the property straight away and we just fell in love. She also advised good ideas as to the layout of the flat. Was very helpful and a very great service. thank you very much!...
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Was this helpful? Yes
Mar 03,2014
Minithumbup
Abi Miles
Hamid Lone
By:
Mar 03,2014
0 people found
this helpful
I found Abi & Hamid to be highly knowledgeable and experienced in the lettings area. They are thorough in their referencing and have found me very good tenants for 3 of my recently bought properties within days of my completing on the purchases, thus saving me money on council tax due on empty properties! I value their opinions and honesty. I am currently purchasing several more properties in Herne Bay, and I will have no hesitation in asking Abi & Hamid to find me suitable tenants no...
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Was this helpful? Yes
Feb 21,2014
Minithumbup
By:
Feb 21,2014
0 people found
this helpful
The service was good. Communication flowed. The staff member I had dealings with was efficient and courteous. I would certainly use this agent in the future....
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Was this helpful? Yes
Feb 17,2014
Minithumbdown
Laura Warner
Kim
By:
Feb 17,2014
1 people found
this helpful
I had a difficult sale because of a chain of 6,one of whom messed about a lot.This put a lot of strain on myself and probably others in the chain and also on Laura & Kim as I was constantly on the telephone to find out progress of sale.They were always very helpful and did so much work on my behalf they must have prayed for the day to end.Laura in particular was quite exceptional and sometimes contacted me after working hours when she should have been at home with her feet up.So thank you La...
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Was this helpful? Yes
Feb 08,2014
Minithumbdown
Mark Ranger
By:
Feb 08,2014
1 people found
this helpful
Absolutely appalling our file for progressing sat on their desk from October till January so we ended up waiting over 4 months had to do the chasing ourselves to find out what was going on, missed our deadlines. The Manager also promised a £50 M&S voucher for referring another person and it was never given kept chasing them from October to March - useless. I would NOT recommend Ward & Partners at all....
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What agent could do to change your mind?
Going to write a letter of complaint about branch due to the way we have been treated.
Attached Files
Was this helpful? Yes
Jan 29,2014
Minithumbup
Laura Cale
By:
Jan 29,2014
0 people found
this helpful
After using several lettings agencies across UK in the last years ,I think that I have a good knowledge about the type of service that you need to get from an estate agent. We all know how hard it is to find a good property and how many timewasters there is around there that make you go and see the house and simply to find out that this is not the house that you have described to them over the phone or at the office. I was very impressed with the customer service skills that Laura Cale has ,her ...
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Was this helpful? Yes
Jan 13,2014
Minithumbup
Anne-Marie Peters
Zoe
By:
Jan 13,2014
0 people found
this helpful
The service received by the team at Kings Hill has been excellent. The team includes Anne-Marie, Michelle, Zoe, & Natalie. I would definitely recommend Ward & Partners....
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Was this helpful? Yes
Dec 23,2013
Minithumbup
Kai Akehurst
By:
Dec 23,2013
0 people found
this helpful
I found Kai to be an experienced and intuitive young man who was always attentive and efficient in dealing with all issues of purchasing a property. In my opinion he has old fashioned values that are important in any business. Honesty,reliability and trust A pleasure to deal with....
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Was this helpful? Yes
Dec 12,2013
Minithumbup
Vanessa
Debbie
By:
Dec 12,2013
0 people found
this helpful
I found Vanessa and Debbie very helpful throughout the whole process and would highly recommend them to anyone who is looking at purchasing a property. I would recommend that you review your position in recommending Martin Tolhurst as Solicitors as I will never be using them again and found them to be nothing but unhelpful and heard the same from numerous of their other clients and the protect your reputation....
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Was this helpful? Yes
Dec 12,2013
Minithumbup
Carly Cuell
By:
Dec 12,2013
0 people found
this helpful
Carly was really helpful wilh any questions I had and very efficient and very quick replying to email\'s thanks again Carly...
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Was this helpful? Yes
Dec 11,2013
Minithumbup
Kathy Wood
Rachel Fisher
By:
Dec 11,2013
0 people found
this helpful
Both ladies have been fab! Kathy was incredibly good in our search and in helping the vendors who perhaps were a little \'out of touch\' with the concept of people not paying the price on the label. I know she spent some time with the couple in person going through things and trying to help them find somewhere which was out of the area altogether. I know she made it clear we were making our best offer to wrap up the deal as soon as possible. Rachel has been great. We had initially offered o...
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Was this helpful? Yes
Dec 11,2013
Minithumbup
Laura Cale
By:
Dec 11,2013
0 people found
this helpful
Laura Cale at Ward and Partners Chatham has been incredibly helpful in our search for a tenant for our apartment. on St Marys Island, Chatham. Being a landlord is a whole new experience for us and Laura helped make the process painless and easy all the way, providing us with regular updates and just checking everything was ticking along as it should be. nothing but praise for our experience so far....
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Was this helpful? Yes
Dec 10,2013
Minithumbup
By:
Dec 10,2013
0 people found
this helpful
We purchased a property from Wards and had were ready to exchange. Being based outside the UK we wanted to complete the purchase (to be able to rent out the property). Our main issues were with the solicitors and Demi was extremely helpful in coordinating between the vendor, the vendors solicitors and our solicitors. She took great care in explaining the legal jargon so that we were able to proceed in confidnece. We had arrived in the UK on the Tuesday and completed on the Thursday - maily thank...
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Was this helpful? Yes
Dec 09,2013
Minithumbup
Carly Cuell
Kirsty
By:
Dec 09,2013
0 people found
this helpful
I\'ve had nothing but grief (nothing of which was their fault) since moving in and they have been very understanding, patient and helpful throughout so hats off! Positive praise to Carly & Kirsty who have been extremely helpful as I know I can be quite demanding and a bit of a pain to deal with. Highly recommended! Thank you!...
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Was this helpful? Yes
Dec 09,2013
Minithumbup
Matthew Pattenden
By:
Dec 09,2013
1 people found
this helpful
This is the first time I have had dealings with Ward and Partners and I was very impressed with Mattew Pattenden\'s professionalism. He had someone in mind who he knew would be interested in the property and he was right, so within a day my property had been rented out. This minimised the disruption to the tennants who had not moved out. He has provided information I have needed immediately and is proactive in finding out whether I have any problems. A real pleasure dealing with him and the team...
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Was this helpful? Yes
By: Ward and Partners
Dec 09, 2013
View all comments (1)
Dear David, Thank you for your review. Me and the team are trying (and hopefully achieving) to deliver a service to our customers that is second to none and that cannot be matched by any other letting agent. Thank you once again and thank you for your custom. Kind Regards Matthew Pattenden MARLA - Lettings Manager ...
Dec 09,2013
Minithumbup
Clare Sheffield
By:
Dec 09,2013
0 people found
this helpful
Having visited quite a few agents in my pursuit of the correct place to live in Tunbridge Wells, Clare was definitely one of the best agents I encountered. She was efficient during the viewing process without being pushy in the follow up. What was particularly pleasing was that she seemed genuinely keen to ensure that the property was suitable for our needs rather than trying to come up with reasons for how something could work when clearly it wouldn\'t as I had experienced with some other agent...
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Was this helpful? Yes
Dec 09,2013
Minithumbup
James Terry
By:
Dec 09,2013
1 people found
this helpful
I wanted to thank James at Broadstairs for all of his hard work and effort when we put in an offer on a property. Although our offer was accepted, we decided that the property next door would have a detrimental effect when trying to holiday let it so we withdrew from the purchase. James remained professional and informative throughout the entire process and for that we cannot thank him enough....
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Was this helpful? Yes
Dec 06,2013
Minithumbup
By:
Dec 06,2013
0 people found
this helpful
When we were buying our first house, Ward & Partners in Rochester were the first agent we had ever visited. After spending the rest of the weekend visiting every other estate agent in Rochester and Strood, we soon realised that Ward and Partners were far and away ahead of every other agent. The knowledge of their staff and the properties on their books were excellent. The buyer\'s scheme helped us to view, and purchase, the home that we had been looking for. Particular thanks to Nick, for hi...
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Was this helpful? Yes
Dec 05,2013
Minithumbup
Abbie Robertson
Jim Cormack
By:
Dec 05,2013
0 people found
this helpful
Following my recent house purchase I feel obliged to report of the positive experience working with the team at Ward&Partners in Strood. In particular I must make mention of Abbie Roberts and Jim Cormack who have both been imperative to the process. Their professionalism and guidance proved vital and I am very thankful for all their help and support. The whole team was always accommodating and friendly and I can\'t thank them enough for all their help in guiding us through these stressful ...
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By: Sam Dalton
Dec 06, 2013
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Dear David, thank you for your positive comments regarding our Strood office and in particular Abbie and Jim our Financial Specialist. I am glad they were able to help guide you through your purchase, their years of knowledge and experience, especially Jim's is priceless. We all hope you will be very happy in your new home and will be delighted to help you again in the future. Kind regards Sam Dalton, Group Partner, Ward & Partners ...
Dec 04,2013
Minithumbup
Alex
By:
Dec 04,2013
0 people found
this helpful
Alex was very helpful. He returned all of my calls and most of them promptly. He has an amiable manner and was more stasified with him individually than I was with the whole Ward\'s experience. Problems arose when he was absent and his work did not seem to be proactively followed up. Referencing took far too long and it only became apparant that further documentation was required from me when I chased for the status....
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Was this helpful? Yes
Dec 03,2013
Minithumbup
Carly Cuell
Sukh Uppal
By:
Dec 03,2013
0 people found
this helpful
This was my first experience of letting out a property and the team at Wards made it pretty painless. The team explained the process and got me plenty of viewings. Sukh\'s promotional description of the flat was great. After letting the flat, the support I got from Carly was first class. My tenant, whilst not difficult was a little flaky in places but she managed the whole thing well....
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Was this helpful? Yes
Dec 03,2013
Minithumbup
Clare Sheffield
By:
Dec 03,2013
0 people found
this helpful
Absolutely brilliant service - nothing was too much trouble and Clare went the extra mile to make sure that the property was let as quickly as possible. Also helped in arranging repairs prior to first let along with excellent help and advice in terms of letting / rental income / insurance / decor etc... I interviewed two other prospective agents and am so glad I selected Ward & Partners I would not hesitate to recommend...
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Dec 03,2013
Minithumbup
David Votta
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Dec 03,2013
0 people found
this helpful
I used Ward & Partners after my house had vacant for 2 months. At the time I was using two other local agents. David put a flyer through my letter box and I called him in desperation. He showed me how he would do a better job than my existing agents eg writing ,much more detail about the property and it\'s surroundings and taking better photos. I was amazed as he had let the property to great tenants within 5 days and took a lot of anxiety off of my plate. Very easy to deal with and ver...
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Dec 03,2013
Minithumbup
By:
Dec 03,2013
0 people found
this helpful
Well marketed. Proactive with problems, resolving contractual difficulties with tenant. courteous at all times. Work outside accepted office hours even....
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Dec 02,2013
Minithumbup
Matthew Piper
By:
Dec 02,2013
0 people found
this helpful
We moved to Deal last week after a particularly stressful few weeks in which we had had to do most of the work in progressing the whole moving progress. Both our selling agent and our solicitor only ever reacted when we phoned, emailed or presented ourselves at the office. We were at the point of exchanging when things came to a standstill once again. However this time we contacted Matt and within a short space of time he phoned to inform us we had exchanged. Amazing! (Our solicitor phoned ...
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Dec 02,2013
Minithumbup
Matthew Pattenden
Jenna Leighton
By:
Dec 02,2013
0 people found
this helpful
Very professional and well organised. Matthew was very proactive and helpful. Jenna provided excellent support and a friendly helpful service....
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By: Ward and Partners
Dec 03, 2013
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Dear Jesscia, Thank you for your review. I'm delighted that you are pleased with the service we offered. Thank you again for your custom. Kind regards Matthew Pattenden MARLA - Lettings Manager ...
Dec 02,2013
Minithumbup
Katie Hayes
By:
Dec 02,2013
0 people found
this helpful
After a bumpy start Wards really pulled out all the stops to get our property sold. Katie Hayes especially did a fab job, always keeping us informed and giving us the feedback we craved. I would highly recommend Wards in Walderslade, and if you do go, ask for Katie. A polite, friendly person who went the extra mile for us. Thanks!...
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By: Sam Dalton
Dec 05, 2013
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Dear Gill, thank you for your lovely feedback regarding Katie and our Walderslade office. Happy customers are so important to us all. I am sorry to hear you had a bumpy start but pleased Katie looked after you well and went the extra mile for you. If we can be of any further help in the future, please do not hesitate to call. Kind regards Sam Dalton, Group Partner, Ward & Partners ...
Dec 02,2013
Minithumbup
Alex
By:
Dec 02,2013
0 people found
this helpful
alex was very helpful all of the time answered all questions and went out of way to help us. He knew the situation we were in and continued with assistance. He also is helping us now if we have a problem....
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Nov 29,2013
Minithumbup
katherine vidler
By:
Nov 29,2013
2 people found
this helpful
We registered with all agents in Ashford when we were looking for a property. Wards were only one of two agents in the town which kept in constant contact through phone, text and email. Katherine was always professional and courteous. Always making you feel like you were the first person she had spoken to that day. Highly recommended agents....
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Nov 29,2013
Minithumbup
Jodi Wyncol
By:
Nov 29,2013
1 people found
this helpful
Wards & Partners have been fantastic throughout the whole purchase of the property, Jodie has kept me updated through every step and ensured that if anything needed to be chased I was made aware....
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Nov 27,2013
Minithumbup
Deana Barnard
By:
Nov 27,2013
1 people found
this helpful
We placed our property on the market with Wards and within a day of being on the market we were receiving viewing appointments. We found the staff very professional and helpful. Throughout our sale, we dealt with most of the sales staff including Abby, Brett and Ash who were all very helpful. We accepted an offer after only 2 weeks on the market. We found Wards after sales very good. A lady called Deana handled our sales progression and I cannot speak highly enough of Deana. She would regularly ...
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By: Sam Dalton
Dec 05, 2013
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Dear Paul, thank you for your great comments regarding our team at Strood. I am glad they were so helpful through what can be for some a stressful time, moving. Making the process easier to bear is Deana's personal goal and she will be delighted to hear she did that for you. Good luck and if we can be of any further help in the future, please do not hesitate to call. Kind regards Sam Dalton, Group Partner, Ward & Partners ...
Nov 27,2013
Minithumbup
Alex
By:
Nov 27,2013
0 people found
this helpful
As first time at renting me and my partner was unaware of the sheer amount of paperwork there was to go through seems way over the top just to rent a property, Alex was always helpful when we asked questions and helped alot....
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Nov 26,2013
Minithumbup
Brendan Church
By:
Nov 26,2013
3 people found
this helpful
Brendon\'s unfailing cheerfulness and businesslike approach made viewings and negotiations a pleasure, and also eased the often fraught job of selling our existing property. His research into the past of the unusual older house we chose revealed many fascinating details, and was well beyond the call of duty. He kept us informed and updated without making us feel pressurised, is really passionate about matching people and houses, and is great to deal with. Thank you, Brendon!...
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By: Brendon Church
Dec 03, 2013
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It has been an absolute pleasure helping you so far and I am really excited for you about your move into your new home! It really is perfect for you! Thank you very much for your kind words in this review too. ...
Nov 26,2013
Minithumbup
Sukh Uppal
Sukh Uppal
By:
Nov 26,2013
0 people found
this helpful
I have known him for couple of years and he is very helpful and attention to detail. The property i lived before i moved to the present, he was also my consultant and his customers services was very satisfactory....
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Nov 25,2013
Minithumbdown
By:
Nov 25,2013
Featured Review
4 people found
this helpful
The property was advertised with an offer, I contacted this estate agent to make a better offer, they asked me to send details of proof of funds, this was sent over to them via e-mail, after this time I never heard anything and Joseph would never return my calls and no one else could give me any details, I then contacted the connells asset management company who was selling the property through ward and partners cliftonville branch, they told me that I should have been contacted as they have acc...
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What agent could do to change your mind?
Kept in contact with me, returned calls, be truthfull and do not waste my time
Attached Files
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Nov 25,2013
Minithumbup
Laura Cale
By:
Nov 25,2013
0 people found
this helpful
Having dealt with a number of local agents and been disappointed it was a great relief to find Laura. She Is extremely knowledgeable in her field and was always approachable when problems, be them large or small, arose. I have always felt that Laura has my interests at heart and is always happy to put herself out. I am only just starting out in the field of Buy to Lets and must say that with a good agent such as Laura to depend on things seem a lot less stressful than I imagined they would be. I...
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Nov 25,2013
Minithumbup
Kenny George
By:
Nov 25,2013
0 people found
this helpful
Kenny gave absolutely excellent service. Friendly, Professional and willing to help with any problem. Leah and Kim of the progressors department worked very hard to push the sale through....
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By: Sam Dalton
Dec 05, 2013
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Dear Janet, thank you for your wonderful comments regarding Kenny our Manager at Chatham, and our Sales Progressors, Laura & Kim. To hear they gave you friendly, excellent service is brilliant to hear and they looked after you well. Congratulations on your sale and we all hope to be able to help you again in the future. kind regards Sam Dalton, Group Partner, Ward & Partners, ...
Nov 25,2013
Minithumbdown
By:
Nov 25,2013
0 people found
this helpful
I would score the Hythe Branch of Ward and Partners 10 out of 10. Jessica and Mark could not have been more helpful. Jessica took as to view three properties within a set price range to see what we could expect for our money. As we are new to Hythe we did not know the area and Mark provided an excellent map of the. When viewing properties Jessica explained exactly where we were on the map and the local facilities. Although we were not successful with our search on this occason we agreed to ...
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Nov 22,2013
Minithumbup
Kai Akehurst
By:
Nov 22,2013
0 people found
this helpful
All together a positive experience. My property had been on the market for many months and other agents had failed to secure a sale. The service offered by Wards was more efficient, more professional than the other agents. Feed back was better, all together it was a better experience. I felt that they did their up most to obtain a good price for the property. Their offices stay open longer than other agents which is always useful. Kai was most useful, helpful and professional, so all in all a go...
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Nov 22,2013
Minithumbup
Matthew Piper
By:
Nov 22,2013
0 people found
this helpful
Matt has been exceptionally helpful throughout the process. Unfortunately the first chalet we were hoping to purchase fell through as the vendor pulled out three days before the exchange took place. However Matt very quickly arranged for us to view some others which were for sale and liaised successfully with the seller of the one which we have now bought. Matt also recommended a firm of solicitors Martin Tolhurst who have been marvellous. Having recently sold my mothers flat through another est...
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Nov 21,2013
Minithumbup
Stacey Fearon
By:
Nov 21,2013
0 people found
this helpful
Stacey showed me and my 2 kids around our (soon to be) new home. she told us that our property viewing was her 1st one and had been at ward and partners for 1 week. I couldn\'t believe what I was hearing !!! She acted to a very proffessional but friendly level and interacted with all of us at least once. Highly reccomend stacey Mccourt...
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By: Melanie
Nov 26, 2013
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Dear Linda Thank you for the lovely comments, although my concern is that Stacey McCourt is not listed as a staff member for Ward & Partners. Did you mean another estate agent? Kind regards Melanie Danning Lettings Secretary for Ward & Partners. ...
Nov 21,2013
Minithumbup
By:
Nov 21,2013
2 people found
this helpful
Having previously sold a house with the Dover branch, and having had such an exceptional, professional and friendly service, I have without a second thought just placed my house on the market again with them. All of the staff are courteous and helpful, especially the manager who has gone out of his way to fit in an appointment for paperwork, and has given me good advice, which has saved me time and money. I would certainly recommend them, and have done so in the past....
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By: jason
Nov 26, 2013
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Thank you very much for this feedback - putting your business back with us is the best compliment we can recieve and really appreciate it. Kind regards, Jason Bunning,Group Partner ...
Nov 21,2013
Minithumbup
By:
Nov 21,2013
2 people found
this helpful
It was a terrific start to people coming to view our property. We did have approx 3 offers within the contract but regretably were too low to accept. Their attention to detail was a little off touch but after going to a different agent with no activity what so ever it was clear that wards stood out from the rest! Their constant enthusiasm and drive to get our property sold after ironing out any problems regarding service (as the colleagues could come across a little sharp and cold sometimes) was...
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Nov 21,2013
Minithumbup
Clare Sheffield
By:
Nov 21,2013
0 people found
this helpful
Having had a rather poor experience with a letting agent in the past I was rather reluctant to use an agent again however I needed to rent out my mother\'s flat very quickly and was so pleased to have had a totally different experience with Clare at Ward and Partners. She was friendly as well as being very professional and most importantly always returned my calls. She quickly found a convenient time to visit and introduce herself to my current tenant to reassure her that she would always acco...
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Nov 21,2013
Minithumbup
Laura Cale
By:
Nov 21,2013
0 people found
this helpful
Just wanted to say how pleased I am with all the members of the staff at Ward & Partners at High Street Gillingham. I especially would like to thank Laura Cale for her very professional approach, her enthusiasm and kind manners. All my phone calls were returned and queries were answered in efficient way. As a Landlord I find these skills very invaluable. I will certainly continue to recommend her outstanding services to other landlords who are looking for properties in that area and I lo...
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Nov 21,2013
Minithumbup
Laura Cale
By:
Nov 21,2013
0 people found
this helpful
I would like to say a thank-you to Laura for her help and speedy resolution to issues relating to my tenancy.All paperwork arrived on time and Laura contacted to check I had received and guided me through any queries I had. when I met Laura at the property on the initial viewing she handled to viewing on very personably. She instantly put me at ease and offered to rectify with the landlord some problems I found with the flooring ( I had an answer back about this within 24 hours) Just a little ...
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Nov 21,2013
Minithumbup
Laura Cale
By:
Nov 21,2013
0 people found
this helpful
Laura Cale has been exceptionally helpful to us both in our search for a new flat to rent.This started with our first enquiry ,nothing has been too much trouble and she has kept us informed all the way through the process.Would recommend her to any one who wants a First Class Letting Consultant....
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Nov 21,2013
Minithumbup
Jennifer Lang
Ben Cox
By:
Nov 21,2013
0 people found
this helpful
Although I have cited only 2 members of staff above, the other two members, Giles and Jules, equally fall into this bracket of excellent If a member of staff was away, the others all knew the status and ably followed up. All were very helpful and very pleasant to work with. All were professional in their outlook and the way they did business. In addition, all were cheerful in disposition which made for easy contact. In short they made the whole process really quite smooth....
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Nov 21,2013
Minithumbup
David Jueno
By:
Nov 21,2013
1 people found
this helpful
I can not fault the staff at the Rochester branch for all they helpfulness and support in a very stressful time. A member of staff was always on hand whenever i had a question or needed support....
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By: Sam Dalton
Dec 05, 2013
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Dear Emma, thank you for your feedback regarding our team at Rochester, David,our Manager works so hard to ensure his customers are looked after throughout the buying and selling process, staying late and coming in on his day off to achieve this. I am pleased his team looked after you well! Kind regards Sam Dalton, Group Partner, Ward & Partners ...
Nov 21,2013
Minithumbup
By:
Nov 21,2013
0 people found
this helpful
Good communications throughout. However let down at the end by poor administration. I still haven\'t received paperwork reference inventory and handover of property. I had to chase up final bill readings and council tax two weeks after tenants moved in And am concerned what would have happened had I not asked some basic questions....
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Nov 21,2013
Minithumbup
By:
Nov 21,2013
0 people found
this helpful
Ward & Partners did what was required quickly and efficiently with the result that we now have a good tenant for a 6 month period....
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Nov 18,2013
Minithumbup
Matthew Pattenden
By:
Nov 18,2013
1 people found
this helpful
I was recommeded Ward and Partners from a friend who rented her flat out through them. She was very pleased with their service and with Matt in general. I have to say i wasnt dissappointed. Within 24 hours he had someone through the door without even advertising the property! I would always use Ward and Partners from now on. There service is faultless....
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By: Ward and Partners
Nov 19, 2013
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Dear Lucy, Thank you for your review. We are working very hard to put clear water between us and our competitors and I hope I can help you again in the future. Thank you for your custom and kind regards Matthew Pattenden MARLA - Lettings Manager ...
Nov 17,2013
Minithumbup
By:
Nov 17,2013
1 people found
this helpful
What an absolute pleasure to deal with the people at this Strood branch. Having been let down badly by a nationwide chain of agencies on two occasions ( they decided that it wasn\'t important to notify us that the seller did not want to continue with the sale a week before exchange despite having known 2 weeks prior) We were met at this property by the Wards agent who assured us that she would restore our faith in Estate Agents and indeed she did from start to finish, nothing was too much troub...
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By: Sam Dalton
Nov 21, 2013
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Dear Brian & Nicola, thank you so much for your lovely feedback regarding our team at Strood office. I am so pleased they have been able to restore your faith in estate agents and offer you an outstanding service. I hope you will be happy in your new home and if we can be of any further help, please do not hesitate to call. Kind regards Sam Dalton, Group Partner, Ward & Partners ...
Nov 15,2013
Minithumbup
Louise Stevens
Geoff Livermore
By:
Nov 15,2013
0 people found
this helpful
I am completely impressed with the service I received at the Gravesend branch. The very first phone call I received was from Geoff, who recommended viewing several houses meeting our requirements (one of which we bought). I was then advised by Stacey to book an appointment with Louise from Mortgage Matters, who was very friendly and convinced us to use them and Martin Tollhurst solicitors. There is no way we would have been able to find out everything Louise told us on our own and I believe that...
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By: Sam Dalton
Nov 15, 2013
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Stuart & Nicola, thank you for such terrific feedback regarding our team at Gravesend. I am glad Louise our mortgage advisor was able to help. I always believe it is much easier to have your own financial specialist on hand to guide you through the minefield of all the mortgages that are out there and find the best deal that suits you. We certainly look forward to serving you again in the future. Kind regards Sam Dalton, Group Partner, Wards & Partner ...
Nov 15,2013
Minithumbup
By:
Nov 15,2013
1 people found
this helpful
The agent was always helpful and enthusiatic at all times. He helped us to obtain the very best price for our property and made sure that once we had found a buyer that our sale went through successfully. We cannot fault his enthusiasm and drive and we would highly recommend him to others...
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By: Sam Dalton
Nov 15, 2013
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Dear Pam, thank you for your wonderful comments regarding our agent at our Rochester office. I would really like to personally thank him myself for looking after you so well and if you could pass onto me his name I would be very grateful. My email address is sam.dalton@wardandpartners.co.uk Kind regards Sam Dalton, Group Partner, Ward & Partners ...
Nov 14,2013
Minithumbdown
By:
Nov 14,2013
1 people found
this helpful
The manager of this branch is a rude and obnoxious man. His conduct put me off selling my property through them - I had to withdraw it from the market and put it on with another agent. At all times they were pushy salespeople who cared less about me and more about their statistics. When I had a complaint, the manager basically brushed me to one side and didnt listen to what I have to say....
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By: jason
Nov 26, 2013
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Dear Hugo123, I was distressed to read your comments regarding your dealings with this office, which as you can see from other postings here recieves generally very positive feedback. I would very much like to look into the issues you had and would appreciate it if you could contact me at jason.bunning@wardandpartners.co.uk Many thanks, Jason Bunning, Group Partner. ...
Nov 13,2013
Minithumbup
Laura Warner
By:
Nov 13,2013
1 people found
this helpful
Laura Warner displayed great customer skills and professionalism through out the long and drawn out process. David Jueno has on more than a few occasions been very supportive at times when we felt in a state of despair. Thank you so much for your assistance and for finally exchanging after 8 months....
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By: Sam Dalton
Nov 15, 2013
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Dear R Olive, thank you for your great feedback regarding Laura, our Sales Co-Ordinator and David our Rochester Branch Manager. I am sorry to hear your move took so long, if you feel there was anything we could have even better to have helped you I would really like to know, my email address is sam.dalton@wardandpartners.co.uk. Kind regards, Sam Dalton, Group Partner ...
Nov 13,2013
Minithumbup
Julia Horton
By:
Nov 13,2013
1 people found
this helpful
We sold and bought a property via Wards. The whole office were professional and the communication was excellent. In particular Julia was very supportive and we don\'t know what we would have done without Rachel in the end. The chain was hindered due to the incompetence of Countrywide Solicitors who were used further down the chain. Belinda at Martin Tolhurst Solicitors who acted for us was very good and knew what she was doing. I would fully recommend Wards for either selling or purchasing a pro...
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By: jason
Nov 26, 2013
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Dear Claire, Thanks for these great comments - I have added my thanks in to both Julia and Rachel. They both work tirelessly to ensure that problems, whoever they are caused by, are overcome and we can help you to achieve a successful conclusion to what, as you rightly say, can be a stressfrul business. Regards, Jason Bunning - Group Partner ...
Nov 13,2013
Minithumbup
Clare Sheffield
By:
Nov 13,2013
0 people found
this helpful
Clare is fantastic to work with. Its the first time I have worked with her and I am very impressed indeed. She has been extremely efficient and gone the extra mile both in finding tenants and all the various things involved in getting the tenants up and running. Because of this I feel that Wards have my best interests at heart as well as ensuring my tenants are well looked after too. I can recommend both Clare and Wards highly in every aspect. Thanks for all your hard work :)...
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By: Clare Sheffield
Nov 14, 2013
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Dear Mrs Leck, Thank you for your kind comments. I look forward to the ongoing management of your proeprty. Kind Regards Clare Sheffield ...
Nov 12,2013
Minithumbup
By:
Nov 12,2013
0 people found
this helpful
We would like to say that ward & partners in strood have been fantastic right from the initial valuation , their enthusiasm for our property and the confidence in their own ability to sell quickly ... So friendly & always smiling , We sold within 4 weeks and had a constant flow of viewers , quick feedback and a very quick sale , i would totally recommend them to anyone wishing for a stress free & professional service ......
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By: Sam Dalton
Nov 15, 2013
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Dear Andy, thank you for your great feedback regarding our team at Strood. I was delighted to hear they all offered you such a great service, and with a smile! Glad we could relieve the stress out of selling! Please don't hesitate to call us if we can be of any assistance again. Kind regards Sam Dalton, Group Partner, Ward & Partners ...
Nov 12,2013
Minithumbup
Alexandros Antorka-Pieri
Laura Cale
By:
Nov 12,2013
1 people found
this helpful
The day I completed on my flat a tenant was found. I have found the team at Ward and Partners to be very professional and hardworking. They helped me to let my flat and advised me as this is the first time I have been a landlord. I have found that there is very good communication between them and myself. In particular Alexandros Antorka-Pieri and Laura Cale have been of help. I would recommend this Office of Ward and Partners....
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Nov 12,2013
Minithumbup
By:
Nov 12,2013
0 people found
this helpful
Finally completed the sale of this property after 4 months. The property was vacant and the buyer did not have anything to sell. This was mainly due to an extremely poor performance of our solicitor. I found Ally and Aimi to be very good, very \'lively\' and fun to talk to. This was the second time that the property had sold, falling through the first time some 3 months after selling for no apparent reason. Ally managed to resell it within a week ! Wards have an excellent web site that kep...
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Nov 12,2013
Minithumbup
Anthony Boyle
Alexandros Antorka-Pieri
By:
Nov 12,2013
0 people found
this helpful
Both members of staff answered any quies usually on the stop. Both members of staff displayed a very good working knowledge of their area of expertize, and acted with proffesionalism at all times....
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Nov 12,2013
Minithumbup
Stacey Fearon
By:
Nov 12,2013
0 people found
this helpful
Throughout this trying process of house-hunting I have found Stacey\'s help invaluable. She keeps in constant contact with me even when I am viewing a property from another branch. She has been so helpful to me - to the point of keeping my spirits up when I become despondent that I may be priced out of the market that I now almost exclusively view properties from Ward and Partners. Stacey is a credit to your company!!!...
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By: Sam
Nov 15, 2013
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Thank your for your feedback regarding Stacey at our Gravesend office. I am delighted to hear she is looking after you and hope we find your dream home soon! Kind regards Sam Dalton, Group Partner, Ward & Partners P.S I think she is a great asset too! ...
Nov 12,2013
Minithumbup
Hayley Jones
By:
Nov 12,2013
0 people found
this helpful
I registered electronically but Ward followed this up promptly with a phone call when Hayley established what type of property I was looking for rather than just using a tickbox. They were proactive- I received regular calls as well as emails. Hayley and Danny were friendly and helpful and I felt I could contact them with any questions and would get a useful response....
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Nov 11,2013
Minithumbup
Laura Cale
By:
Nov 11,2013
0 people found
this helpful
We had already sold our current home through Rochester Branch and were referred to this branch for the letting side. From day one Laura has been a truly professional, cheerful friendly, knowledgeable and supportive member of staff. I am quite an anxious person and I was very concerned we wouldn\'t find anywhere suitable for my family. Within no time at all Laura was on the phone (her endless cheery demeanour) with details of the property we are now moving into. A viewing and meet with the lan...
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Nov 11,2013
Minithumbup
Alex
By:
Nov 11,2013
0 people found
this helpful
Alex was a great help and made the process of moving into or new property very easy. When we had any queries he was very fast at helping us out and responding. I would recommend him and ward and partners to all friends and family....
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Nov 11,2013
Minithumbup
Julia Horton
By:
Nov 11,2013
0 people found
this helpful
We used this branch to sell our property and by chance we found a suitable property through this branch as well. The vendors were not resident, one living in Africa, which meant a long communication chain, The viewings were all dealt with by the branch. It was a complicated purchase which involved a lot of liaison with the vendors and Julia Horton and Paul Jordan went the extra mile over this. Towards the end of the purchase process our buyer dropped out but Wards not only found another buyer, ...
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Nov 11,2013
Minithumbup
Nick Daynes
By:
Nov 11,2013
3 people found
this helpful
All of the staff at Ward & Partners were very helpful, professional and of great assistance with the purchase of our new home and as i am a property developer know how difficult some agents can be but i truly endorse my comments and dealings with the Ashford team....
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Nov 10,2013
Minithumbup
Matthew Pattenden
By:
Nov 10,2013
3 people found
this helpful
Matthew has been a fantastic help with the management of our rented property. Having never rented a property before I have had lots of questions and concerns, and Matthew has taken the time to speak to me over the phone or come out to the house to speak to me in person. Alex has also been a great help especially with our insurance. I would recommend them as an agent....
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By: Ward and Partners
Nov 11, 2013
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Dear Jess, Thank you for talking the time to place a review. I'm delighted to read your comments regarding myself and my team. Thank you for your custom and If we can be of any help feel free to contact me. Kind Regards Matthew Pattenden MARLA - Lettings Manager ...
Nov 07,2013
Minithumbup
Jodi Wyncol
By:
Nov 07,2013
0 people found
this helpful
Jodi was a very friendly voice on the other end of the phone, keeping us informed of what was happening all the time and helping us get through a frustrating time with the solicitors holding us up....
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Nov 07,2013
Minithumbup
Adam
By:
Nov 07,2013
3 people found
this helpful
I recently visited Wards in Ashford Kent as I am currently renting and myself, partner and baby wwere hoping to buy our own property. I mainly dealt with Julia who was beyond helpful but every other member of staff I dealt with was also excellent. The entire branch is professional yet approachable and my experience was unlike any other ive had with an estate agents. When arranging viewings for me they always confirmed with email and text which I liked and if a viewing was cancelled I was always...
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By: Adam
Nov 12, 2013
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Thank you for your kind feedback Alex. We are working very hard to put clear water between us and our competitors and I hope I can help you in the future when the time is right. Any personal recommendations are much appreciated. ...
Nov 05,2013
Minithumbup
Alexander Smith
Matthew Pattenden
By:
Nov 05,2013
3 people found
this helpful
Everyone I dealt with were clear, efficient, polite and understood exactly the kind of tenant I was looking for. It took all the stress out of finding the \'right tenant\' and all in all was a job well done. I would definitely use them again in the future....
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By: Ward and Partners
Nov 06, 2013
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Hello Rowena, Thank you for your review. I wish you all the best with your new tenant, and if there is anything we can do please feel free to contact us. Kind Regards Matthew Pattenden MARLA Lettings Manager ...
Nov 05,2013
Minithumbup
Laura Cale
By:
Nov 05,2013
0 people found
this helpful
Laura Cale was a star from the beginning. Every time we presented another problem for her she dealt with it and carried on. Her manner was cheery, patient and helpful and she guided us through, even though I know we were a pain! But she amazed me my going above and beyond her job description in her own time when we were unable to take over the property in office hours. She was fantastic and we would recommend Ward & Partners purely on our experience with Laura....
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Nov 01,2013
Minithumbup
David Jueno
Mel Clark
By:
Nov 01,2013
1 people found
this helpful
Sold my home with ward and partners after a split with my husband. I was kept updated by Abbie David and nick thru out the process and made it a whole lot easier. Mel done most of the viewings and always made me feel comfortable and at ease and would always know the names of the viewers that were coming and was always enthusiastic. Would like to thank the whole ward and partners team at rochester for all there hard work and effort in helping me move forwards with my life!...
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By: Sam Dalton
Nov 16, 2013
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Thank you for lovely feedback regarding our team at Rochester. I am so pleased they looked after you and made the process much easier. To know we achieved this means alot. We wish you all the best for the future, kind regards, sam dalton, Group Partner, Ward & Partners ...
Nov 01,2013
Minithumbup
By:
Nov 01,2013
0 people found
this helpful
Laura was very helpful and always willing to discuse any problems. Constantly updating with possible properties. After finding a suitable property the process was relatively quick and painless. I spoke and elt with several members of staff during the completion of the lease, all were very friendly and kind. I do think the fee was a little expensive compared to other local agents, but the outcome good....
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Oct 30,2013
Minithumbup
By:
Oct 30,2013
0 people found
this helpful
Personable; quick response, needed a little guidance on property values in an upwardly mobile market, very good sales particulars and excellent photograph. Made a quick sale and then kept me in the picture. Kenny needs to improve his hand writing!...
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By: Sam Dalton
Nov 18, 2013
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Dear John, thank you for your feedback. I am really pleased you liked how we market our homes, particularly the quality of our photograpghs and brochures. So many customers underestimate just how important these key features are. Attractive photos helps generate more customer enquiries which in turn leads to more viewings, more offers and a better selling price. Good luck for the future! Kind regards Sam Dalton, Group Partner, Ward & Partners P.S I also agree Kenny needs to improve his han ...
Oct 29,2013
Minithumbup
Alexander Smith
By:
Oct 29,2013
2 people found
this helpful
Alex went out of his way to help. Even got himself or Matt to show me the property on their day off. They were very helpful and I would recommend them completely...
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By: Ward and Partners
Nov 06, 2013
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Dear Michelle, Thank you for your review and custom. If me or Alex can assist in the future, please feel free to contact us. Thank you again and Kind Regards Matthew Pattenden MARLA - Lettings Manager ...
Oct 29,2013
Minithumbup
David Jueno
By:
Oct 29,2013
1 people found
this helpful
Since I have signed contract with Ward & Partner I recognised David as a valued member of Rochester branch by always being someone I could count on with very strong personality which is reflected in his calm attitude toward any situation. I needed him often to help me understand all the sale process from the very beginning and all query or questions I had and he was giving me immediate attention, help and full cooperation in any case we were going through. From this what I have observed ...
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By: Sam Dalton
Nov 16, 2013
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Dear Magdalena, thank you so much for wonderful feedback regarding David, our Branch Manager at our Rochester office. He tries so hard to give excellent service and make the process of buyong and / or selling as easy and stress free as possible. I am so glad he looked after you well! He will be delighted to know you were so pleased too. Good luck and we look forward to helping you again you again soon, All the best, Sam Dalton, Group Partner, Ward & Partners ...
Oct 29,2013
Minithumbup
By:
Oct 29,2013
1 people found
this helpful
I have recently sold a property by Tender through Ward and Partners Sheerness I found the whole experience very professional I was kept up to date with all Viewings, Web site hits by both email & a monthly letter. The staff were always available if I had any queries. We also used their conveyancing service which was very professional and very reasonably priced....
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Oct 29,2013
Minithumbup
By:
Oct 29,2013
0 people found
this helpful
Darren O\'Conner is an excellent mortgage adviser. Even though we purchased a house through Miles & Barr we still used Darren as he seemed to know what he was talking about. He also advised the best way forward in getting a mortgage as it seems to be quite hard these days. I am glad to say we move into our new property next month which I am sure is only due to Darrens help. Thankyou....
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By: jason
Nov 04, 2013
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Thanks so much for this great feedback .Experience counts for a lot where mortgages are concerned and Darren has a habit of giving the very best advice to our customers. I hope you are very happy in your new home, (and buy through Ward and Partners next time!) All the best, Jason Bunning, Group Partner. ...
Oct 29,2013
Minithumbup
Alexander Smith
By:
Oct 29,2013
2 people found
this helpful
I have had a really good experience with Ward. Alex in particular goes above and beyond the call of duty! He responds to any concerns very promptly and always sorts them out. Alex is both highly professional and very friendly. Thanks!...
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By: Ward and Partners
Nov 06, 2013
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Dear Sharon P, Thank you for your review. I'm delighted to hear such comments regarding Alex. Thank you for your continued custom. Kind Regards Matthew Pattenden MARLA - Lettings Manager ...
Oct 28,2013
Minithumbup
David Jueno
Laura Warner
By:
Oct 28,2013
1 people found
this helpful
Just want to say big THANK YOU to David Jueno for his professional, customer focused service, and selfless help, not only with the sell with my property but with helping me finding short let property when I desperately need it. I am beginning to build my property portfolio and thanks to David Jueno and Laura Warner I will turn to Ward&Partners for my future Purchases and sales. Many Thanks Paul Lis...
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By: Sam Dalton
Nov 16, 2013
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Dear Paul, Thank you for your great feedback regarding Laura, our Sales Co-Ordinator and David our Branch manager at Rochester. They will be really delighted to hear they have been able to help. Good luck and hopefully we can help add some more to your growing portfolio! Kind regards Sam Dalton, Group Partner, Ward & Partners ...
Oct 27,2013
Minithumbup
Alexander Smith
By:
Oct 27,2013
2 people found
this helpful
This was the first time I used Ward & Partners to rent out my flat and I have to say I was very impressed. From the first phone call to enquire about the letting services they offer to the day my tenant moved in the team at the Ashford branch were very helpful and friendly. As I didnt live local to Ashford, I had to do all the letting via email and phone but that wasnt a problem at all with the staff at the branch. I mainly dealt with Alex who was very friendly, helpful and professional thro...
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Oct 26,2013
Minithumbup
Matthew Pattenden
By:
Oct 26,2013
1 people found
this helpful
This was the first time that I had let my property and I was understandably cautious, but Matthew and his lettings team were in constant contact to discuss the type of tenants I would accept and to reassure me of their support. From searching for tenants to them moving in, Matthew in particular was fantastic and was always ready to answer even what seemed to me to be my trivial concerns, dealing with me in a professional yet considerate manner. I couldn\'t have asked for a better service and I c...
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By: Ward and Partners
Nov 06, 2013
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Dear Martin P, Thank you for your review. I'm delighted that you found the serice I and my team offered. I truly beleive in offering a service that makes our customers experience a positively memorable one. I thank you for your custom and am here if you require any help in this process. Kind Regards Matthew Pattenden MARLA - Lettings Manager ...
Oct 26,2013
Minithumbup
Deana Barnard
Ash
By:
Oct 26,2013
0 people found
this helpful
The team as a whole and in particular Ash and Deana went over and above their remit and dealt with stressful situations brilliantly. Their response to any query was always efficient and empathic. Without their support the sale of my father\'s house would not have gone anywhere near as smoothly. It was such a relief for us as a family knowing that we could rely on Ward and Partners to support us. We also feel that Ash got us a higher price for the house than any other agent would have done in th...
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By: Sam Dalton
Nov 18, 2013
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Dear Emma, thank you for your lovely feedback regarding our Sales Progressor Deana & Marketing Consultant Ashley at our Strood branch. I am so pleased they were to help you through what can sometimes be a stressful process. I am also pleased to hear they achieved really a good price for your property. The way we advertise our properties and the experience of our sales team are the main ingredients to achieving a good price in any market place. Good luck for the future and if we can be of any ...
Oct 25,2013
Minithumbup
James Shepherd
By:
Oct 25,2013
0 people found
this helpful
James was very clear in explaining everything to us. He was always available to see us or to speak on the telephone should we have a query. Kim was very good in keeping us informed on the position of sale. The whole team was very efficient and helpful at all times. Thank you to all the staff for making our sale experience not too stressfull....
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By: Sam Dalton
Nov 18, 2013
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Dear Mrs Yard, thank you for taking the time to post some feedback regarding the service you received from James and Kim at our Walderslade office. Keeping buyers and sellers updated and helping them through the process is of the utmost important to the team and they will be pleased they were able to reduce the stress that this process can cause on occasions. if we can help again in the future, please do not hesitate to call. Kind regards, Sam Dalton, Ward & Partners, Group Partner ...
Oct 25,2013
Minithumbup
Alex
By:
Oct 25,2013
2 people found
this helpful
My wife and I have found the service from Wards to be excellent. In particular Alex has always been attentive and helpful. He certainly does get things done and I now just go to him with any problems. There is no doubt in my mind that Wards are the best letting agents in the county. Which is more than I can say about another agent we use in Folkestone who FELL by the wayside on every count....
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Oct 24,2013
Minithumbup
By:
Oct 24,2013
0 people found
this helpful
After my property had been on the market for over 6 months with another agent, with hardly any interest, I was beginning to lose hope that I would ever sell my flat. I had initially enquired about selling my flat with Ward and Partners but decided to try another agent-big mistake! I was contacted by Ward and Partners to find out how I was getting on with selling my property. I decided to switch to them and they were brilliant at providing fantastic marketing for my property which soon generated...
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By: jason
Nov 04, 2013
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Hi Miss H, Thanks for taking the time to give some really positive feedback. Shane and his team seem to work around the clock to help our customers achieve their dreams and prove that not ALL agents are the same. Thanks again, Jason Bunning,Group Partner. ...
Oct 24,2013
Minithumbup
Abi Miles
By:
Oct 24,2013
0 people found
this helpful
Abi is extremely professional and timely in all dealings with me. She responds to emails and calls to ensure I understand everything. I am pleasantly surprised by the service that I have received from her and her team....
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Oct 23,2013
Minithumbup
Alexander Smith
By:
Oct 23,2013
2 people found
this helpful
Alex was very helpful in finding my property. He showed me round at short notice and detailed all the works which were due to take place in the flat. Then he gave me time to think about it before a follow up call. There was no hard sell and he helped me get all the i\'s dotted and the t\'s crossed before I moved in. Great service by Alex and Ward & Partners....
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Oct 22,2013
Minithumbup
Alex
By:
Oct 22,2013
2 people found
this helpful
Alex was very professional,efficient and friendly. I was very impressed with his attitude and go helpful he was. He answered all our questions and helped us whenever he could. He was extremely reliable and was always on the ball. Many thanks to Alex who made our move along less stressful and ensured any problems were sorted immediately...
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Oct 22,2013
Minithumbup
Ailsa Mercer
By:
Oct 22,2013
3 people found
this helpful
Firstly I bought my property through Ward & Partners a couple of years ago for the purposes of renting it out. They were so helpful. They found me a tenant immediately. I have never had any problems with them. Any issues the tenants have had have been resolved. I would highly recommend Ward & Partners. Matthew is very friendly as is Ailsa Mercer who has been assisting me recently. She always who gets back to me straight away....
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Oct 22,2013
Minithumbup
By:
Oct 22,2013
2 people found
this helpful
The boys where so helpfully in helping us find a new family home.they where open to help with any questions we had and went that extra mile to help us.they where friendly and welcoming but still very professional.will definitely use ward and partners Ashford lettings again 5 gold stars...
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Oct 22,2013
Minithumbup
Jodi Wyncol
By:
Oct 22,2013
0 people found
this helpful
Excellent service from the very start from all staff at the branch until and including completion. Always polite and courteous,friendly and competent. If any of them did not know the answer immediately they researched and got back to me in a very short space of time. Thank you to all...
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Oct 22,2013
Minithumbup
Alexander Smith
Matthew Pattenden
By:
Oct 22,2013
2 people found
this helpful
From the moment I saw the property to the minute I moved in the staff at Ward & Partners were excellent, particularly Alex. Alex showed me round the property took time to answer all the questions I threw at him. Alex & Matt helped me through the checking /vetting proccess and kept me informed all the way through the steps. I could not believe that in less than 4 weeks everything was completed. On the morning we moved in, I went into Ward & partners and signed the contract and it...
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Oct 21,2013
Minithumbup
Kai Akehurst
By:
Oct 21,2013
0 people found
this helpful
Kai has been brilliant in my search for a new property in Hildenborough/ Tonbridge. although I didn\'t end up buying a property through Ward and Partners. Kai was the best estate agent in Tonbridge and provided an excellent service with constant texts, e-mails, telephone calls and postal details. No other company or individual tried as much as Kai did to help. Thank you so much....
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Oct 21,2013
Minithumbup
Stacey Fearon
Louise Stevens
By:
Oct 21,2013
0 people found
this helpful
Ward & Partners have given us fantastic customer service. They advised us on all areas of buying a property and they\'ve been extremely helpful. Stacey and Louis are very experienced and extremely helpful members of staff. I would recommend them to everybody....
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By: Sam Dalton
Nov 18, 2013
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Dear Eszter, thank you for your wonderful comments regarding our Team at Gravesend, especially the service from Louise and Stacey! Your custom is very important to us and we were glad we delivered. Kind regards Sam Dalton, Group Partner, Ward & Partners ...
Oct 21,2013
Minithumbup
Alex
By:
Oct 21,2013
0 people found
this helpful
Alex helped us move into our first rented property and was very helpful and quick to answer our questions throughout the process. There was an issue regarding our contract therefore we had to sign a new one and Alex came to our house in his own time so we did not have to make an extra trip back to the branch during the move. Thanks very much Alex....
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Oct 21,2013
Minithumbup
Abi Miles
By:
Oct 21,2013
0 people found
this helpful
I would like to thank Abi and Hamid from Ward and Partners, Herne Bay for the excellent service i received with the let of my property. I initially received a mail shot through the door and contacted Abi, who arranged to view the property. Everything regarding letting my property was explained in detail, but simply. All my options were explained, which made the whole process easy to understand. My property was then marketed very quickly and professionally, with a large number of viewings withi...
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Oct 20,2013
Minithumbup
Sukh Uppal
By:
Oct 20,2013
1 people found
this helpful
Both Estelle and Sukh were extremely helpful as I am new to renting. They explained everything to me and dealt with any problems/ queries that I had promptly. I wouldn\'t hesitate to recommend them to any future buyers or tenants....
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Oct 18,2013
Minithumbup
Kim Batchelor
By:
Oct 18,2013
0 people found
this helpful
kim was our sales progressor. she was very friendly and went out of her way to help us as much as she could. she always kept us updated and returned ours calls when she said she would. she even gave us her mobile number and answered on her days off evenings and weekends too. we couldn\'t fault her at all. I personally will actually miss our chats, she became like a friend to me, she has a lovely personality too. thankyou very much for everything you have done for us, we really appreciate it. xxx...
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Oct 18,2013
Minithumbup
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Oct 18,2013
0 people found
this helpful
I found all the staff at this branch very helpful, calls and queries were dealt with quickly and efficiently. I was kept informed of the progress of my purchase and never felt under pressure....
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Oct 18,2013
Minithumbup
Matthew Pattenden
Carly Curl
By:
Oct 18,2013
4 people found
this helpful
Hi. I would like to say how over the moon I am with the professionalism and friendliness of your staff. Especially the aforementioned. Mathew was very professional and got my tenancy in place with ease. This is my first time renting a property but no issue I had or help I required was ever a problem. Then there is the lovely Carly who works in your maintenance and aftercare department. She took over from Matthew to oversee my moving in and any problems I had afterwards. Carly is one of the m...
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