Kent and East Sussex's largest and most successful Estate Agency started life in 1921 from an office based in Gillingham, Kent. Since that time we have grown to become the market leaders with a group Read full description...Kent and East Sussex's largest and most successful Estate Agency started life in 1921 from an office based in Gillingham, Kent. Since that time we have grown to become the market leaders with a group of 43 Ward & Partners offices plus further offices throughout the South East of England which together form the Arun Estate Agencies Group.
Branch: Maidstone, 79 King Street
Services: Sales (as a Vendor)
Would you recommend?: No
Postcode: ME14
Branch: Maidstone, 79 King Street
Sales (as a Vendor)
Postcode: ME14
2people found this helpful
Unfortunately I have no option but to give a poor feedback on the recent sale of my property.
Firstly numerous pairs of feet walked through my property & feedback was all similar, stating lack of outside space/parking/bedrooms in basement being an issue, if ... read full review
Comment on agent fees
I received a token reduction when buyer number two pulled out however the fees that were finally exchanged were in my view disgustingly high for the amount of actual work that was done to get me to a completed sale.
Most of the info I sought myself and informed the branch and solicitors
Branch: Ashford, 1 Middle Row High Street
Services: Sales (Prospective customer)
Would you recommend?: No
Postcode: tn23
Branch: Ashford, 1 Middle Row High Street
Sales (Prospective customer)
Postcode: tn23
0people found this helpful
I have 2 experiences from dealing with Wards.
The first was they came to do the sales pitch to sell my house. This was the typical hard sale, glossy photos, charts etc on how they are the best etc etc. However, they would not give me ... read full review
Comment on agent fees
I don't know, as they would not give me a straight answer.
Branch: Sheerness, 10 Broadway
Services: Sales (as a Vendor)
Would you recommend?: No
Postcode: Me12
Branch: Sheerness, 10 Broadway
Sales (as a Vendor)
Postcode: Me12
2people found this helpful
Where do I even start. They lied to us and to customers who potentially wanted to buy our house! They had no excuse why. I didn't like them from the start but thought we would give them a chance and they proved me correct ... read full review
Branch: Dartford, 126 Welling High Street
Welling
Services: Sales (as a Buyer)
Sold price: £420000 Would you recommend?: No
Postcode: SE2
Branch: Dartford, 126 Welling High Street
Welling
Sales (as a Buyer)
Sold price: £420000 Postcode: SE2
0people found this helpful
This is the worst estate agents I have ever used.
*Dishonest and never available.
**Supposed to manage the purchase was totally unaware of what she was supposed to do and rude too.estate agency is not their forte. I cannot understand how they have a ... read full review
Branch: Maidstone, 79 King Street
Services: Sales (Prospective customer)
Would you recommend?: No
Postcode: ME14
Branch: Maidstone, 79 King Street
Sales (Prospective customer)
Postcode: ME14
1people found this helpful
You can only really judge customer service when things go wrong. I left a positive review before but all that good work was undone. After having an offer accepted and starting the process of surveys the vendor pulled out (not their fault of course). The ... read full review
Branch: Maidstone, 79 King Street
Services: Lettings (Prospective customer)
Would you recommend?: No
Postcode: Me15
Branch: Maidstone, 79 King Street
Lettings (Prospective customer)
Postcode: Me15
0people found this helpful
Disgusting customer service, wasted our time. Booked in to see a property, had to call 3 times because we didn't receive confirmation email. Was told it was going ahead, rearranged our day to view the property. Called 1 hour before to check if it was going ... read full review
Branch: Canterbury, 16 High Street
Services: Sales (Prospective customer)
Would you recommend?: No
Postcode: Ct
Branch: Canterbury, 16 High Street
Sales (Prospective customer)
Postcode: Ct
1people found this helpful
Practice that I feel immoral when you arrange to view a property on open day or after just to find it as all ready been stc before open day. Was going to use ward and partners to sell our house ( not now)... read full review
Branch: Medway, 127 High Street
Services: Sales (as a Vendor)
Sold price: £185000 Would you recommend?: Yes
Postcode: ME1
Branch: Medway, 127 High Street
Sales (as a Vendor)
Sold price: £185000 Postcode: ME1
0people found this helpful
I wanted to thanks the whole Rochester team and all people involved in the sale of my flat. Very kind and helpful. Very happy I used their solicitor Martin Tolhurst.... read full review
Branch: Gravesend, 25 Windmill Street
Services: Sales (as a Buyer)
Sold price: £255000 Would you recommend?: Yes
Postcode: ME1
Branch: Gravesend, 25 Windmill Street
Sales (as a Buyer)
Sold price: £255000 Postcode: ME1
1people found this helpful
I am a 1st time buyer from the BAME community. This is both a review and a thank you note to Stacey of Ward and Partners for all of her help, her problem-solving acumen and her never-say-die attitude. I lived in a rented house with ... read full review
Branch: Herne Bay, 120 High Street
Services: Sales (Prospective customer)
Would you recommend?: No
Postcode: CT6
Branch: Herne Bay, 120 High Street
Sales (Prospective customer)
Postcode: CT6
8people found this helpful
Awful individual, Branch was awful to, responses to complaints with wording "let me make this simple for you" treating customers like idiots isn't a great customer service.
The guy lies through his teeth and plays customers off against one another, I have ... read full review
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(1)
If you think Hern bay Branch are bad,try Sheerness they tried to scam £600 extra from me,altering paper work after I'd signed it. ...
5 Star Review
Oct 23,2017
By: 'Dr Perminder Dhanjal'
Oct 23,2017
Branch: Ashford, 1 Middle Row High Street
Services: Sales (as a Vendor)
Sold price: £320000 Would you recommend?: Yes
Postcode: TN24
Branch: Ashford, 1 Middle Row High Street
Sales (as a Vendor)
Sold price: £320000 Postcode: TN24
0people found this helpful
Excellent Team Support!
I would highly rate the excellent service that Ward and Partners Ashford Branch team have provided to sell my house. They even found a buyer without the property going on the market!
Sincere thanks and best wishes
Dr Perminder Dhanjal... read full review
Branch: Medway, 81 High Street
Services: Sales (as a Buyer)
Would you recommend?: No
Postcode: ME
Branch: Medway, 81 High Street
Sales (as a Buyer)
Postcode: ME
5people found this helpful
I second the bad reviews for the Strood office!
Quality of service was disappointing. Communication is appauling. I got an offer accepted on a property and started the paper work. Halfway through the process I get a call to say they are going with someone ... read full review
Comment on agent fees
Fees are expensive - urging more estate agents to set up in this area and increase competition which may then reflect on quality of service provided
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(1)
Notice agents only respond to positive comments!!!
Totally unacceptable service from Ward and Partners, lies and deceit from the outset. My son sold a property and the disgusting way I heard them speak to my daughter in law on numerous occasions means I am selling my property thorough a different agent and will not buy through them either... reducing her to tears and making her feel irrational and totally rude and without any empathy. Completely unacceptable and a complaint will be submitted.. ...
1 Star Review
Sep 02,2017
By: 'clive'
Sep 02,2017
Branch: Tunbridge Wells, 20 High Street
Services: Sales (as a Vendor)
Would you recommend?: No
Postcode: TN9
Branch: Tunbridge Wells, 20 High Street
Sales (as a Vendor)
Postcode: TN9
7people found this helpful
Arun Estates / Ward and Partners
Instructed 23/1/2017
Completed 10/7/2017
This is going to be a long winded review, and whilst I don't often write reviews, I feel so strongly about Ward and Partners Tunbridge Wells that I'm happy to spend some time so others don't make the ... read full review
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(1)
It's well known within the industry that they are struggling to keep staff. No one wants to work there anymore and they are struggling to list properties now. You got a lucky escape as it's got worse since then ...
1 Star Review
Jul 28,2017
By: 'Sittingbourne Sam'
Jul 28,2017
Branch: Rainham, 19 High Street
Services: Sales (Prospective customer)
Sold price: £325000 Would you recommend?: No
Postcode: me8
Branch: Rainham, 19 High Street
Sales (Prospective customer)
Sold price: £325000 Postcode: me8
5people found this helpful
I tried to buy existing house through Wards in Sittingbourne. It was a Sunday i was told to come back tomorrow. I bought through Harrisons. I am now looking to move again. Wards sheerness did reply to enquiry on Sheppey, I asked for a viewing ... read full review
Branch: Tonbridge, 133 High Street
Services: Sales (as a Buyer)
Sold price: £299388 Would you recommend?: Yes
Postcode: TN9
Branch: Tonbridge, 133 High Street
Sales (as a Buyer)
Sold price: £299388 Postcode: TN9
0people found this helpful
I cannot thank the team in Tonbridge enough, they were friendly, professional and helpful throughout the whole experience from when I first started viewing houses, to completion on the house I'm buying today :)
They even gave me lots of tips about the local area because ... read full review
Branch: Sheerness, 10 Broadway
Services: Sales (as a Vendor)
Would you recommend?: No
Postcode: Tn18
Branch: Sheerness, 10 Broadway
Sales (as a Vendor)
Postcode: Tn18
10people found this helpful
I went to court over how Wards treated me,altering contracts when they got back to the office to increase commission,no customer service,lying!
But because I was locked into a contract I still have to pay for the stress they gave me.
I've ... read full review
Branch: Gillingham, 48 Watling Street
Services: Lettings (as a Tenant)
Rent PCM: £800 Would you recommend?: No
Postcode: Me89
Branch: Gillingham, 48 Watling Street
Lettings (as a Tenant)
Rent PCM: £800 Postcode: Me89
2people found this helpful
I don't have the name's of the agent's,but what I can say is don't trust them until they give you evrifing they say in righting. I phoned the agency to send me in email the right department to make a complain but of course ... read full review
Comment on agent fees
To be honest I lost all my trust in estates agent's. I rent this property for 4 years from this agency. When we rent the house the agent (I don't remember the name of the agent) told us we can do any changes we want except holes in the walls. We was very happy because the house was big and we like it except the the painting and the carpets which was very old. Most of the walls was green,so we painted and change the carpets and later to find out the landlord wasant happy. So don't trust them until you have evrifing in righting. Anyway after 4 years they sold the house and we find oane house with the same agency. We paid the reference fees and after they told us they can't give it to us because my hosbund has CCJ.We didn't know about this so I understand their company don't accept CCJ.We find another house with difrent agency so we had to pay again reference fees. First they told me I will have some money back from the previous payment because my reference was good. Is neaw 5 months from then and even I phoned them every week for 5 months I still don't have my money back.
Despite lying and breaking their contract they are still trying to extort money from us with blatant lies. Fortunately we have phone records etc and are now seriously considering involving the police. Do not use this company. They will do whatever they think a large ... read full review
Branch: Paddock wood, 42 Commercial Road
Services: Sales (as a Buyer)
Sold price: £195000 Would you recommend?: No
Postcode: me18
Branch: Paddock wood, 42 Commercial Road
Sales (as a Buyer)
Sold price: £195000 Postcode: me18
0people found this helpful
Having attempted to purchase a property in no7 stately park nettlestead,I seemed to hit a brick wall.I live in Tenerife and have just sold my villa,therefore I am a cash buyer.Whatever I seem to do at the present despite making several ... read full review
Branch: Medway, 81 High Street
Services: Sales (as a Vendor)
Would you recommend?: No
Postcode: me3
Branch: Medway, 81 High Street
Sales (as a Vendor)
Postcode: me3
4people found this helpful
Disgusted with the Strood branch . I have never had such a awful experience with an estate agents before...
It started off all ok, had a open house booked in for the 2nd week of the house being on the market..we hear nothing back from ... read full review
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(1)
Exactly the same experience over the past three years with Ward & Partners for us. As sole agents selling our house in Hythe, Kent in 2015' they misled, confused and delayed potential viewers due to very poor communication and rude attitude. As buyers we decided against proceeding due to Wards in Ashford lying and trying to play buyers against each other without notifying their vendor, eventually leading to the vendor moving to another agent and formally complaining. Unfortunately again at ...
2 Star Review
Feb 06,2017
By: 'Monika'
Feb 06,2017
Branch: Whitstable, 72 High Street
Services: Sales (as a Vendor)
Would you recommend?: No
Postcode: CT5
Branch: Whitstable, 72 High Street
Sales (as a Vendor)
Postcode: CT5
3people found this helpful
We sold our bungalow and bought a house through Ward and Partners last year, initially thought we were receiving a good service was told no issue selling property even when I queried the sale price and told several times would easily get offer at sale ... read full review
Branch: Medway, 81 High Street
Services: Buying agent
Sold price: £217000 Would you recommend?: No
Postcode: Me5
Branch: Medway, 81 High Street
Buying agent
Sold price: £217000 Postcode: Me5
4people found this helpful
Do not trust the words from the staff and manager at this estate agents. We have lost our chain twice due to their lies. If you have any dealings with them I suggest you check everything they do. One mistake you can almost understand although ... read full review
Comment on agent fees
No fees as I pulled out of the deal after losing my chain because of wards.
A bad experience.
I was amazed that 'red tape' forced the branch into asking me to pay an extra £61 for photos and an EPC which it agreed it would repay on completion!
And I was very dissatisfied with communication in general and a failure ... read full review
Comment on agent fees
I felt it was a lot of money for the service I received.
Branch: Maidstone, 79 King Street
Services: Sales (Prospective customer)
Would you recommend?: No
Postcode: Me14
Branch: Maidstone, 79 King Street
Sales (Prospective customer)
Postcode: Me14
2people found this helpful
Terrible service. They were used by my partner to sell her house, they promised the earth and told her how good and professional they were to get her to sign with them. They did not provide the service they offered or come anywhere near to ... read full review
Comment on agent fees
They charged more than other agents but don't even provide a floor plan, even though they originally said they did.
Branch: Deal, 18A High Street
Services: Sales (as a Buyer)
Sold price: £205000 Would you recommend?: No
Postcode: CT14
Branch: Deal, 18A High Street
Sales (as a Buyer)
Sold price: £205000 Postcode: CT14
7people found this helpful
I was initially pleased that Ward and partners were the sol agent for the property that we wanted to purchase. So we met up with the financial advisor initially he seemed ok a bit scatty but reason to worry. I was keen to get things ... read full review
Branch: Medway, 127 High Street
Services: Lettings (as a Tenant)
Would you recommend?: No
Postcode: ME5
Branch: Medway, 127 High Street
Lettings (as a Tenant)
Postcode: ME5
6people found this helpful
I feel even a 1 star review is too high, poor service, being lied to over and over again, money taken and service not delivered, disgraceful. Will be contacting the Property Ombudsman.... read full review
Branch: Maidstone, 79 King Street
Services: Lettings (as a Tenant)
Would you recommend?: No
Postcode: ME65
Branch: Maidstone, 79 King Street
Lettings (as a Tenant)
Postcode: ME65
6people found this helpful
If you are looking for an agent to mis-manage your letting property, * your tenants about and be generally ** at everything then these are your people. Typical disorganised corporate rubbish. Go with an independent and save yourselves a fortune in money and stress.... read full review
Branch: Maidstone, Loose Green
Loose
Services: Sales (as a Vendor)
Would you recommend?: Yes
Postcode: ME15
Branch: Maidstone, Loose Green
Loose
Sales (as a Vendor)
Postcode: ME15
0people found this helpful
We would like to thank John and his team for dealing with the sale of our property up to exchange of contracts. The process has not been easy and they have dealt with it very professionally and always with a friendly and reassuring manner. John ... read full review
Best Overall Large Chain in the UK 
Best Letting Agent in Ashford 
Best Estate Agent in TN24 
