“I cannot recommend Wards the of Birchington e......”
5 Star Review
Oct 14,2019
By:
'Barbara-Jayne'
Oct 14,2019
Branch: Birchington-on-Sea, 15 Station Road
Services: Sales (as a Vendor)
Sold price: £240000
Would you recommend?: Yes
Postcode: CT7
Branch: Birchington-on-Sea, 15 Station Road
Sales (as a Vendor)
Sold price: £240000
Postcode: CT7
0
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I cannot recommend Wards the of Birchington enough. My house sale was particularly long and protracted and Victoria was incredibly professional and supportive. Without her I doubt that the sale would have progressed to Completion. She kept me fully informed, was knowledgeable about all the ...
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“I have used Wards on several occasions, Grave......”
5 Star Review
Sep 21,2019
By:
'Malcolm Leslie Walling JP'
Sep 21,2019
Branch: Dover, 8\/9 Cannon Street
Services: Lettings (as a Landlord)
Rent PCM: £800
Would you recommend?: Yes
Postcode: CT17
Branch: Dover, 8\/9 Cannon Street
Lettings (as a Landlord)
Rent PCM: £800
Postcode: CT17
0
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I have used Wards on several occasions, Gravesend Meopham & Medway branches, All have been as required.
I would not normally leave a review, but i am very impressed with Matt, the lettings manger at Dover branch, he seemed really confident he would get a quick ...
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1 Star Review
Sep 19,2019
By:
'Howi Tis'
Sep 19,2019
Branch: Folkestone, 107 Sandgate Road
Services: Sales (Prospective customer)
Would you recommend?: No
Postcode: CT19
Branch: Folkestone, 107 Sandgate Road
Sales (Prospective customer)
Postcode: CT19
1
people found
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I think Wards play unfair tactics to obtain the highest price for their vendors - they are not upfront about anything. They ask for best and final offers, but then leave the property up for longer waiting for better offers to come along. I wonder ...
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1
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1 Star Review
Sep 19,2019
By:
'Rebecca cole'
Sep 19,2019
Branch: Medway, 81 High Street
Services: Lettings (as a Tenant)
Rent PCM: £775
Would you recommend?: No
Postcode: ME2
Branch: Medway, 81 High Street
Lettings (as a Tenant)
Rent PCM: £775
Postcode: ME2
0
people found
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I have absolutely nothing nice to say about wards renting side.
I have been renting a property through wards and have been having constant issues, I have been reporting and reporting and never getting anywhere. I have two children under two years old and they ...
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“Fantastic, personal service! Would highly rec......”
5 Star Review
Sep 11,2019
By:
'Jen Miller'
Sep 11,2019
Branch: Canterbury, 32 St Margarets Street
Services: Sales (as a Vendor)
Would you recommend?: Yes
Postcode: CT14
Branch: Canterbury, 32 St Margarets Street
Sales (as a Vendor)
Postcode: CT14
0
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Fantastic, personal service! Would highly recommend. Wards helped me find a buyer for my house and made the process completely seamless. Good communication and worked hard for their fee....
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1 Star Review
Sep 03,2019
By:
'Never Again Customer!'
Sep 03,2019
Branch: Tonbridge, 133 High Street
Services: Sales (as a Buyer)
Would you recommend?: No
Postcode:
Branch: Tonbridge, 133 High Street
Sales (as a Buyer)
Postcode:
2
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AVOID. Worst property buying experience imaginable! The lovely people I bought from hated them as much as I did!
Rude, dishonest, disrespectful (particularly to women), aggressive at times, inappropriate behaviour and I am VERY sure they breached confidentiality and GDPR.
George the Office Receptionist is ...
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2
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5 Star Review
May 20,2019
By:
'New home'
May 20,2019
Branch: Herne Bay, 119 High Street
Services: Lettings (as a Tenant)
Would you recommend?: Yes
Postcode:
Branch: Herne Bay, 119 High Street
Lettings (as a Tenant)
Postcode:
0
people found
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Great thank you ! Grace
For our new home really caring as my wife is disabled Grace really eased us of stress and got us our new home and very understanding thank you so much for your help and understanding my wife !...
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1 Star Review
Mar 25,2019
By:
'Rwob'
Mar 25,2019
Branch: Faversham, 8 Market Place
Services: Lettings (Prospective customer)
Rent PCM: £1200
Would you recommend?: No
Postcode: CT6
Branch: Faversham, 8 Market Place
Lettings (Prospective customer)
Rent PCM: £1200
Postcode: CT6
1
people found
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Property went on site on Friday, made a booking to view for the following Monday. Agent rings to say property now let over weekend. Appalling service that they can't honour the viewing and treat us like we don't matter. All about the commissions and not ...
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Comment on agent fees
The most expensive I’ve seen for properly the worst service I’ve seen
1
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5 Star Review
Mar 20,2019
By:
'Mrs Mulrooney'
Mar 20,2019
Branch: Dover, 8\/9 Cannon Street
Services: Sales (as a Vendor)
Sold price: £238
Would you recommend?: Yes
Postcode: CRAN
Branch: Dover, 8\/9 Cannon Street
Sales (as a Vendor)
Sold price: £238
Postcode: CRAN
0
people found
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Good service, and communications. Thought of alternatives, helpful and happy to listen client. Professional at all times. Focus on selling. No hesitations in using them again....
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Comment on agent fees
Ok
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1 Star Review
Feb 12,2019
By:
'Hesham'
Feb 12,2019
Branch: Herne Bay, 119 High Street
Services: Lettings (as a Tenant)
Would you recommend?: No
Postcode: CT65
Branch: Herne Bay, 119 High Street
Lettings (as a Tenant)
Postcode: CT65
1
people found
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I informed them that i left the property and they didnt pay me my deposite even after they move my name from the contract and put it with my x.wife...
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Comment on agent fees
Very bad service ,very poor communication, and no customer service at all
1
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“Sale of flat in Rainham...”
1 Star Review
Jan 28,2019
By:
'Jayne'
Jan 28,2019
Branch: Rainham, 19 High Street
Services: Sales (Prospective customer)
Would you recommend?: No
Postcode: ME7
Branch: Rainham, 19 High Street
Sales (Prospective customer)
Postcode: ME7
4
people found
this helpful
I was advised when I signed the contract to sell my property to get in touch with Wards if I ever had any issues, worries, concerns. My experience dururing the sale process which is just about to collapse , has been nearly every time I get ...
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Comment on agent fees
Not yet paid as sale seems about to fail
4
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5 Star Review
Oct 15,2018
By:
'Cookie'
Oct 15,2018
Branch: Sheerness, 10 Broadway
Services: Sales (as a Vendor)
Would you recommend?: Yes
Postcode: ME5
Branch: Sheerness, 10 Broadway
Sales (as a Vendor)
Postcode: ME5
0
people found
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I have found the branch to be very helpful and attentive. I always use Ward and Partners as they have been nothing but great!...
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Comment on agent fees
You get what you pay for great service and fast sale.
0
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1 Star Review
Jul 17,2018
By:
'Fergie'
Jul 17,2018
Branch: Maidstone, 79 King Street
Services: Sales (as a Vendor)
Would you recommend?: No
Postcode: ME14
Branch: Maidstone, 79 King Street
Sales (as a Vendor)
Postcode: ME14
6
people found
this helpful
Unfortunately I have no option but to give a poor feedback on the recent sale of my property.
Firstly numerous pairs of feet walked through my property & feedback was all similar, stating lack of outside space/parking/bedrooms in basement being an issue, if indeed ...
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Comment on agent fees
I received a token reduction when buyer number two pulled out however the fees that were finally exchanged were in my view disgustingly high for the amount of actual work that was done to get me to a completed sale.
Most of the info I sought myself and informed the branch and solicitors
6
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1 Star Review
Jul 05,2018
By:
'Dave'
Jul 05,2018
Branch: Ashford, 1 Middle Row High Street
Services: Sales (Prospective customer)
Would you recommend?: No
Postcode: TN23
Branch: Ashford, 1 Middle Row High Street
Sales (Prospective customer)
Postcode: TN23
3
people found
this helpful
I have 2 experiences from dealing with Wards.
The first was they came to do the sales pitch to sell my house. This was the typical hard sale, glossy photos, charts etc on how they are the best etc etc. However, they would not give me ...
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Comment on agent fees
I don't know, as they would not give me a straight answer.
3
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“Worst on the high street!...”
1 Star Review
Jul 04,2018
By:
'Mrs T'
Jul 04,2018
Branch: Sheerness, 10 Broadway
Services: Sales (as a Vendor)
Would you recommend?: No
Postcode: ME12
Branch: Sheerness, 10 Broadway
Sales (as a Vendor)
Postcode: ME12
3
people found
this helpful
Where do I even start. They lied to us and to customers who potentially wanted to buy our house! They had no excuse why. I didn't like them from the start but thought we would give them a chance and they proved me correct they ...
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Comment on agent fees
Shocking!
3
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1 Star Review
Jun 28,2018
By:
'Mr and Mrs disappointed'
Jun 28,2018
Branch: Dartford, 126 Welling High Street
Services: Sales (as a Buyer)
Sold price: £420000
Would you recommend?: No
Postcode: SE2
Branch: Dartford, 126 Welling High Street
Sales (as a Buyer)
Sold price: £420000
Postcode: SE2
1
people found
this helpful
This is the worst estate agents I have ever used.
*Dishonest and never available.
**Supposed to manage the purchase was totally unaware of what she was supposed to do and rude too.estate agency is not their forte. I cannot understand how they have a ...
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1
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1 Star Review
Jun 27,2018
By:
'Jack K'
Jun 27,2018
Branch: Maidstone, 79 King Street
Services: Sales (Prospective customer)
Would you recommend?: No
Postcode: ME14
Branch: Maidstone, 79 King Street
Sales (Prospective customer)
Postcode: ME14
1
people found
this helpful
You can only really judge customer service when things go wrong. I left a positive review before but all that good work was undone. After having an offer accepted and starting the process of surveys the vendor pulled out (not their fault of course). The ...
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“AVOID THIS BRANCH!!!!...”
1 Star Review
Jun 04,2018
By:
'PropertyInvestmentKent'
Jun 04,2018
Branch: Maidstone, 79 King Street
Services: Lettings (Prospective customer)
Would you recommend?: No
Postcode: ME15
Branch: Maidstone, 79 King Street
Lettings (Prospective customer)
Postcode: ME15
0
people found
this helpful
Disgusting customer service, wasted our time. Booked in to see a property, had to call 3 times because we didn't receive confirmation email. Was told it was going ahead, rearranged our day to view the property. Called 1 hour before to check if it was going ahead ...
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0
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1 Star Review
Jun 01,2018
By:
'Datops'
Jun 01,2018
Branch: Medway, 127 High Street
Services: Buying agent
Sold price: £180
Would you recommend?: No
Postcode: ME1
Branch: Medway, 127 High Street
Buying agent
Sold price: £180
Postcode: ME1
1
people found
this helpful
Not interested in the client only the sale.As the buyer of a property I was told, * " that the vendor was her client"....
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1
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“Selling house before planned open day...”
1 Star Review
May 11,2018
By:
'Andy (Folkestone)'
May 11,2018
Branch: Hythe, 16 High Street
Services: Sales (Prospective customer)
Would you recommend?: No
Postcode: CT
Branch: Hythe, 16 High Street
Sales (Prospective customer)
Postcode: CT
1
people found
this helpful
Practice that I feel immoral when you arrange to view a property on open day or after just to find it as all ready been stc before open day. Was going to use ward and partners to sell our house ( not now)...
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1
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5 Star Review
Apr 24,2018
By:
'Annie De Muynck'
Apr 24,2018
Branch: Medway, 127 High Street
Services: Sales (as a Vendor)
Sold price: £185000
Would you recommend?: Yes
Postcode: ME1
Branch: Medway, 127 High Street
Sales (as a Vendor)
Sold price: £185000
Postcode: ME1
0
people found
this helpful
I wanted to thanks the whole Rochester team and all people involved in the sale of my flat. Very kind and helpful. Very happy I used their solicitor Martin Tolhurst....
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Comment on agent fees
good
0
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“I am a 1st time buyer from the BAME community. ......”
5 Star Review
Mar 01,2018
By:
'Dr Ebony'
Mar 01,2018
Branch: Gravesend, 25-26 Windmill Street
Services: Sales (as a Buyer)
Sold price: £255000
Would you recommend?: Yes
Postcode: ME1
Branch: Gravesend, 25-26 Windmill Street
Sales (as a Buyer)
Sold price: £255000
Postcode: ME1
1
people found
this helpful
I am a 1st time buyer from the BAME community. This is both a review and a thank you note to Stacey of Ward and Partners for all of her help, her problem-solving acumen and her never-say-die attitude. I lived in a rented house with ...
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Comment on agent fees
n/a
1
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“Awful individual, Branch was awful to, responses to complaints with ......”
1 Star Review
Nov 22,2017
By:
'AnnoyedInKent'
Nov 22,2017
Branch: Herne Bay, 119 High Street
Services: Sales (Prospective customer)
Would you recommend?: No
Postcode: CT6
Branch: Herne Bay, 119 High Street
Sales (Prospective customer)
Postcode: CT6
9
people found
this helpful
Awful individual, Branch was awful to, responses to complaints with wording "let me make this simple for you" treating customers like idiots isn't a great customer service.
The guy lies through his teeth and plays customers off against one another, I have conversations in writing ...
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Comment on agent fees
Bad compared to Independents
9
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“Excellent Team Support!I would highly rate the excellent service ......”
5 Star Review
Oct 23,2017
By:
'Dr Perminder Dhanjal'
Oct 23,2017
Branch: Ashford, 1 Middle Row High Street
Services: Sales (as a Vendor)
Sold price: £320000
Would you recommend?: Yes
Postcode: TN24
Branch: Ashford, 1 Middle Row High Street
Sales (as a Vendor)
Sold price: £320000
Postcode: TN24
0
people found
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Excellent Team Support!
I would highly rate the excellent service that Ward and Partners Ashford Branch team have provided to sell my house. They even found a buyer without the property going on the market!
Sincere thanks and best wishes
Dr Perminder Dhanjal...
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Comment on agent fees
Excellent
0
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“I second the bad reviews for the Strood office!Quality ......”
1 Star Review
Oct 12,2017
By:
'Strood home owner'
Oct 12,2017
Branch: Medway, 81 High Street
Services: Sales (as a Buyer)
Would you recommend?: No
Postcode: ME
Branch: Medway, 81 High Street
Sales (as a Buyer)
Postcode: ME
5
people found
this helpful
I second the bad reviews for the Strood office!
Quality of service was disappointing. Communication is appauling. I got an offer accepted on a property and started the paper work. Halfway through the process I get a call to say they are going with someone ...
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Comment on agent fees
Fees are expensive - urging more estate agents to set up in this area and increase competition which may then reflect on quality of service provided
5
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“Arun Estates / Ward and PartnersInstructed 23/1/2017Completed 10/7/2017This is going to ......”
1 Star Review
Sep 02,2017
By:
'clive'
Sep 02,2017
Branch: Tunbridge Wells, 20 High Street
Services: Sales (as a Vendor)
Would you recommend?: No
Postcode: TN9
Branch: Tunbridge Wells, 20 High Street
Sales (as a Vendor)
Postcode: TN9
7
people found
this helpful
Arun Estates / Ward and Partners
Instructed 23/1/2017
Completed 10/7/2017
This is going to be a long winded review, and whilst I don't often write reviews, I feel so strongly about Ward and Partners Tunbridge Wells that I'm happy to spend some time so others don't make the ...
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“I tried to buy existing house through Wards in Sittingbourne. ......”
1 Star Review
Jul 28,2017
By:
'Sittingbourne Sam'
Jul 28,2017
Branch: Rainham, 19 High Street
Services: Sales (Prospective customer)
Sold price: £325000
Would you recommend?: No
Postcode: ME8
Branch: Rainham, 19 High Street
Sales (Prospective customer)
Sold price: £325000
Postcode: ME8
5
people found
this helpful
I tried to buy existing house through Wards in Sittingbourne. It was a Sunday i was told to come back tomorrow. I bought through Harrisons. I am now looking to move again. Wards sheerness did reply to enquiry on Sheppey, I asked for a viewing ...
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“I cannot thank the team in Tonbridge enough, they were ......”
5 Star Review
Jul 21,2017
By:
'Becky'
Jul 21,2017
Branch: Tonbridge, 133 High Street
Services: Sales (as a Buyer)
Sold price: £299388
Would you recommend?: Yes
Postcode: TN9
Branch: Tonbridge, 133 High Street
Sales (as a Buyer)
Sold price: £299388
Postcode: TN9
0
people found
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I cannot thank the team in Tonbridge enough, they were friendly, professional and helpful throughout the whole experience from when I first started viewing houses, to completion on the house I'm buying today :)
They even gave me lots of tips about the local area because ...
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Comment on agent fees
n/a (buyer)
0
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“I went to court over how Wards treated me,altering ......”
1 Star Review
Jun 01,2017
By:
'Don't choose Wards'
Jun 01,2017
Branch: Sheerness, 10 Broadway
Services: Sales (as a Vendor)
Would you recommend?: No
Postcode: TN18
Branch: Sheerness, 10 Broadway
Sales (as a Vendor)
Postcode: TN18
10
people found
this helpful
I went to court over how Wards treated me,altering contracts when they got back to the office to increase commission,no customer service,lying!
But because I was locked into a contract I still have to pay for the stress they gave me.
I've ...
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Comment on agent fees
Bad
10
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“I don't have the name's of the agent's,but what ......”
1 Star Review
May 25,2017
By:
'Ghizela'
May 25,2017
Branch: Gillingham, 48 Watling Street
Services: Lettings (as a Tenant)
Rent PCM: £800
Would you recommend?: No
Postcode: ME89
Branch: Gillingham, 48 Watling Street
Lettings (as a Tenant)
Rent PCM: £800
Postcode: ME89
2
people found
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I don't have the name's of the agent's,but what I can say is don't trust them until they give you evrifing they say in righting. I phoned the agency to send me in email the right department to make a complain but of course ...
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Comment on agent fees
To be honest I lost all my trust in estates agent's. I rent this property for 4 years from this agency. When we rent the house the agent (I don't remember the name of the agent) told us we can do any changes we want except holes in the walls. We was very happy because the house was big and we like it except the the painting and the carpets which was very old. Most of the walls was green,so we painted and change the carpets and later to find out the landlord wasant happy. So don't trust them until you have evrifing in righting. Anyway after 4 years they sold the house and we find oane house with the same agency. We paid the reference fees and after they told us they can't give it to us because my hosbund has CCJ.We didn't know about this so I understand their company don't accept CCJ.We find another house with difrent agency so we had to pay again reference fees. First they told me I will have some money back from the previous payment because my reference was good. Is neaw 5 months from then and even I phoned them every week for 5 months I still don't have my money back.
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