5 Star Review
Mar 01,2018
By: 'Dr Ebony'
Mar 01,2018
Branch: Gravesend, 25 Windmill Street
Services: Sales (as a Buyer)
Sold price: £255000
Would you recommend?: Yes
Postcode: ME1
Branch: Gravesend, 25 Windmill Street
Sales (as a Buyer)
Sold price: £255000
Postcode: ME1
1
people found
this helpful
I am a 1st time buyer from the BAME community. This is both a review and a thank you note to Stacey of Ward and Partners for all of her help, her problem-solving acumen and her never-say-die attitude. I lived in a rented house with ...
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Comment on agent fees
n/a
1
people found
this helpful
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1 Star Review
Nov 22,2017
By: 'AnnoyedInKent'
Nov 22,2017
Branch: Herne Bay, 120 High Street
Services: Sales (Prospective customer)
Would you recommend?: No
Postcode: CT6
Branch: Herne Bay, 120 High Street
Sales (Prospective customer)
Postcode: CT6
8
people found
this helpful
Awful individual, Branch was awful to, responses to complaints with wording "let me make this simple for you" treating customers like idiots isn't a great customer service.
The guy lies through his teeth and plays customers off against one another, I have ...
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Comment on agent fees
Bad compared to Independents
8
people found
this helpful
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5 Star Review
Oct 23,2017
By: 'Dr Perminder Dhanjal'
Oct 23,2017
Branch: Ashford, 1 Middle Row High Street
Services: Sales (as a Vendor)
Sold price: £320000
Would you recommend?: Yes
Postcode: TN24
Branch: Ashford, 1 Middle Row High Street
Sales (as a Vendor)
Sold price: £320000
Postcode: TN24
0
people found
this helpful
Excellent Team Support!
I would highly rate the excellent service that Ward and Partners Ashford Branch team have provided to sell my house. They even found a buyer without the property going on the market!
Sincere thanks and best wishes
Dr Perminder Dhanjal...
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Comment on agent fees
Excellent
0
people found
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1 Star Review
Oct 12,2017
By: 'Strood home owner'
Oct 12,2017
Branch: Medway, 81 High Street
Services: Sales (as a Buyer)
Would you recommend?: No
Postcode: ME
Branch: Medway, 81 High Street
Sales (as a Buyer)
Postcode: ME
5
people found
this helpful
I second the bad reviews for the Strood office!
Quality of service was disappointing. Communication is appauling. I got an offer accepted on a property and started the paper work. Halfway through the process I get a call to say they are going with someone ...
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Comment on agent fees
Fees are expensive - urging more estate agents to set up in this area and increase competition which may then reflect on quality of service provided
5
people found
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1 Star Review
Sep 02,2017
By: 'clive'
Sep 02,2017
Branch: Tunbridge Wells, 20 High Street
Services: Sales (as a Vendor)
Would you recommend?: No
Postcode: TN9
Branch: Tunbridge Wells, 20 High Street
Sales (as a Vendor)
Postcode: TN9
7
people found
this helpful
Arun Estates / Ward and Partners
Instructed 23/1/2017
Completed 10/7/2017
This is going to be a long winded review, and whilst I don't often write reviews, I feel so strongly about Ward and Partners Tunbridge Wells that I'm happy to spend some time so others don't make the ...
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7
people found
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1 Star Review
Jul 28,2017
By: 'Sittingbourne Sam'
Jul 28,2017
Branch: Rainham, 19 High Street
Services: Sales (Prospective customer)
Sold price: £325000
Would you recommend?: No
Postcode: me8
Branch: Rainham, 19 High Street
Sales (Prospective customer)
Sold price: £325000
Postcode: me8
5
people found
this helpful
I tried to buy existing house through Wards in Sittingbourne. It was a Sunday i was told to come back tomorrow. I bought through Harrisons. I am now looking to move again. Wards sheerness did reply to enquiry on Sheppey, I asked for a viewing ...
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5
people found
this helpful
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5 Star Review
Jul 21,2017
By: 'Becky'
Jul 21,2017
Branch: Tonbridge, 133 High Street
Services: Sales (as a Buyer)
Sold price: £299388
Would you recommend?: Yes
Postcode: TN9
Branch: Tonbridge, 133 High Street
Sales (as a Buyer)
Sold price: £299388
Postcode: TN9
0
people found
this helpful
I cannot thank the team in Tonbridge enough, they were friendly, professional and helpful throughout the whole experience from when I first started viewing houses, to completion on the house I'm buying today :)
They even gave me lots of tips about the local area because ...
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Comment on agent fees
n/a (buyer)
0
people found
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1 Star Review
Jun 01,2017
By: 'Don't choose Wards'
Jun 01,2017
Branch: Sheerness, 10 Broadway
Services: Sales (as a Vendor)
Would you recommend?: No
Postcode: Tn18
Branch: Sheerness, 10 Broadway
Sales (as a Vendor)
Postcode: Tn18
8
people found
this helpful
I went to court over how Wards treated me,altering contracts when they got back to the office to increase commission,no customer service,lying!
But because I was locked into a contract I still have to pay for the stress they gave me.
I've ...
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Comment on agent fees
Bad
8
people found
this helpful
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1 Star Review
May 25,2017
By: 'Ghizela'
May 25,2017
Branch: Gillingham, 48 Watling Street
Services: Lettings (as a Tenant)
Rent PCM: £800
Would you recommend?: No
Postcode: Me89
Branch: Gillingham, 48 Watling Street
Lettings (as a Tenant)
Rent PCM: £800
Postcode: Me89
2
people found
this helpful
I don't have the name's of the agent's,but what I can say is don't trust them until they give you evrifing they say in righting. I phoned the agency to send me in email the right department to make a complain but of course ...
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Comment on agent fees
To be honest I lost all my trust in estates agent's. I rent this property for 4 years from this agency. When we rent the house the agent (I don't remember the name of the agent) told us we can do any changes we want except holes in the walls. We was very happy because the house was big and we like it except the the painting and the carpets which was very old. Most of the walls was green,so we painted and change the carpets and later to find out the landlord wasant happy. So don't trust them until you have evrifing in righting. Anyway after 4 years they sold the house and we find oane house with the same agency. We paid the reference fees and after they told us they can't give it to us because my hosbund has CCJ.We didn't know about this so I understand their company don't accept CCJ.We find another house with difrent agency so we had to pay again reference fees. First they told me I will have some money back from the previous payment because my reference was good. Is neaw 5 months from then and even I phoned them every week for 5 months I still don't have my money back.
2
people found
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1 Star Review
May 19,2017
By: 'Fighting back.'
May 19,2017
Branch: Medway, 8 Walderslade Centre
Walderslade Road
Walderslade
Services: Sales (Prospective customer)
Would you recommend?: No
Postcode: ME5
Branch: Medway, 8 Walderslade Centre
Walderslade Road
Walderslade
Sales (Prospective customer)
Postcode: ME5
5
people found
this helpful
Despite lying and breaking their contract they are still trying to extort money from us with blatant lies. Fortunately we have phone records etc and are now seriously considering involving the police. Do not use this company. They will do whatever they think a large ...
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Comment on agent fees
BAD
5
people found
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1 Star Review
Apr 24,2017
By: 'lord soper'
Apr 24,2017
Branch: Paddock wood, 42 Commercial Road
Services: Sales (as a Buyer)
Sold price: £195000
Would you recommend?: No
Postcode: me18
Branch: Paddock wood, 42 Commercial Road
Sales (as a Buyer)
Sold price: £195000
Postcode: me18
0
people found
this helpful
Having attempted to purchase a property in no7 stately park nettlestead,I seemed to hit a brick wall.I live in Tenerife and have just sold my villa,therefore I am a cash buyer.Whatever I seem to do at the present despite making several ...
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Comment on agent fees
n/a
0
people found
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1 Star Review
Apr 16,2017
By: 'Awful communication'
Apr 16,2017
Branch: Medway, 81 High Street
Services: Sales (as a Vendor)
Would you recommend?: No
Postcode: me3
Branch: Medway, 81 High Street
Sales (as a Vendor)
Postcode: me3
4
people found
this helpful
Disgusted with the Strood branch . I have never had such a awful experience with an estate agents before...
It started off all ok, had a open house booked in for the 2nd week of the house being on the market..we hear nothing back from ...
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Comment on agent fees
bad
4
people found
this helpful
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2 Star Review
Feb 06,2017
By: 'Monika'
Feb 06,2017
Branch: Whitstable, 72 High Street
Services: Sales (as a Vendor)
Would you recommend?: No
Postcode: CT5
Branch: Whitstable, 72 High Street
Sales (as a Vendor)
Postcode: CT5
3
people found
this helpful
We sold our bungalow and bought a house through Ward and Partners last year, initially thought we were receiving a good service was told no issue selling property even when I queried the sale price and told several times would easily get offer at sale ...
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Comment on agent fees
not good high
3
people found
this helpful
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1 Star Review
Feb 04,2017
By: 'Paul'
Feb 04,2017
Branch: Medway, 81 High Street
Services: Buying agent
Sold price: £217000
Would you recommend?: No
Postcode: Me5
Branch: Medway, 81 High Street
Buying agent
Sold price: £217000
Postcode: Me5
4
people found
this helpful
Do not trust the words from the staff and manager at this estate agents. We have lost our chain twice due to their lies. If you have any dealings with them I suggest you check everything they do. One mistake you can almost understand although ...
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Comment on agent fees
No fees as I pulled out of the deal after losing my chain because of wards.
4
people found
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1 Star Review
Jan 27,2017
By: 'Roger Adley'
Jan 27,2017
Branch: Cliftonville, 143 Northdown Road
Services: Sales (as a Vendor)
Would you recommend?: No
Postcode: CT9
Branch: Cliftonville, 143 Northdown Road
Sales (as a Vendor)
Postcode: CT9
2
people found
this helpful
A bad experience.
I was amazed that 'red tape' forced the branch into asking me to pay an extra £61 for photos and an EPC which it agreed it would repay on completion!
And I was very dissatisfied with communication in general and a failure ...
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Comment on agent fees
I felt it was a lot of money for the service I received.
2
people found
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1 Star Review
Jan 15,2017
By: 'Andy'
Jan 15,2017
Branch: Maidstone, 79 King Street
Services: Sales (Prospective customer)
Would you recommend?: No
Postcode: Me14
Branch: Maidstone, 79 King Street
Sales (Prospective customer)
Postcode: Me14
2
people found
this helpful
Terrible service. They were used by my partner to sell her house, they promised the earth and told her how good and professional they were to get her to sign with them. They did not provide the service they offered or come anywhere near to ...
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Comment on agent fees
They charged more than other agents but don't even provide a floor plan, even though they originally said they did.
2
people found
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1 Star Review
Nov 11,2016
By: 'Jacko'
Nov 11,2016
Branch: Deal, 18A High Street
Services: Sales (as a Buyer)
Sold price: £205000
Would you recommend?: No
Postcode: CT14
Branch: Deal, 18A High Street
Sales (as a Buyer)
Sold price: £205000
Postcode: CT14
7
people found
this helpful
I was initially pleased that Ward and partners were the sol agent for the property that we wanted to purchase. So we met up with the financial advisor initially he seemed ok a bit scatty but reason to worry. I was keen to get things ...
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Comment on agent fees
N/A
7
people found
this helpful
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1 Star Review
Sep 22,2016
By: 'Holly'
Sep 22,2016
Branch: Medway, 127 High Street
Services: Lettings (as a Tenant)
Would you recommend?: No
Postcode: ME5
Branch: Medway, 127 High Street
Lettings (as a Tenant)
Postcode: ME5
6
people found
this helpful
I feel even a 1 star review is too high, poor service, being lied to over and over again, money taken and service not delivered, disgraceful. Will be contacting the Property Ombudsman....
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Comment on agent fees
Stupidly high fees!
6
people found
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1 Star Review
Jul 21,2016
By: 'Pee'd off tenant'
Jul 21,2016
Branch: Maidstone, 79 King Street
Services: Lettings (as a Tenant)
Would you recommend?: No
Postcode: ME65
Branch: Maidstone, 79 King Street
Lettings (as a Tenant)
Postcode: ME65
6
people found
this helpful
If you are looking for an agent to mis-manage your letting property, * your tenants about and be generally ** at everything then these are your people. Typical disorganised corporate rubbish. Go with an independent and save yourselves a fortune in money and stress....
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Comment on agent fees
Bad
6
people found
this helpful
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5 Star Review
May 23,2016
By: 'David and Trudy Wood'
May 23,2016
Branch: Maidstone, Loose Green
Loose
Services: Sales (as a Vendor)
Would you recommend?: Yes
Postcode: ME15
Branch: Maidstone, Loose Green
Loose
Sales (as a Vendor)
Postcode: ME15
0
people found
this helpful
We would like to thank John and his team for dealing with the sale of our property up to exchange of contracts. The process has not been easy and they have dealt with it very professionally and always with a friendly and reassuring manner. John ...
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Comment on agent fees
Agent's fees are what we would have expected.
0
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1 Star Review
Feb 26,2016
By: 'Dave Jones'
Feb 26,2016
Branch: Dartford, 126 Welling High Street
Welling
Services: Sales (Prospective customer)
Would you recommend?: No
Postcode: SW16
Branch: Dartford, 126 Welling High Street
Welling
Sales (Prospective customer)
Postcode: SW16
6
people found
this helpful
Following having an offer accepted on a small flat in Woolwich in mid-December, and appropriate provisions made regarding mortgages, solicitors etc, all went quiet with agent. Over the course of the week prior to Christmas I contacted them via phone on a daily basis to ...
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Comment on agent fees
n/a
6
people found
this helpful
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1 Star Review
Nov 18,2015
By: 'Mr DR Jones'
Nov 18,2015
Branch: New Romney, 52 High Street
Services: Sales (as a Buyer)
Would you recommend?: No
Postcode: TN29
Branch: New Romney, 52 High Street
Sales (as a Buyer)
Postcode: TN29
2
people found
this helpful
wasted my day after booking and being told a day and time to have new kitchen estimate spent an HR driving down from Rochester to be told no one told them so can not come and let me in all this was only 4 weeks be ...
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2
people found
this helpful
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1 Star Review
Oct 24,2015
By: 'L den'
Oct 24,2015
Branch: Medway, 81 High Street
Services: Sales (Prospective customer)
Would you recommend?: No
Postcode: me2
Branch: Medway, 81 High Street
Sales (Prospective customer)
Postcode: me2
6
people found
this helpful
absolutely disgusting behaviour, I phoned 23/10/15 to view a property was told although listed on the internet there was no viewing arrangements!!!!!!!!!! we will contact owner and then get back to you !!!!! I'm still waiting.... I look on their website and very strangely there is an ...
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What agent could do to change your mind?
not lie
Attached Files
6
people found
this helpful
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5 Star Review
Sep 28,2015
By: 'Marie Ellen Nicholas'
Sep 28,2015
Branch: Cliftonville, 143 Northdown Road
Services: Sales (as a Buyer)
Would you recommend?: Yes
Postcode: CT9
Branch: Cliftonville, 143 Northdown Road
Sales (as a Buyer)
Postcode: CT9
0
people found
this helpful
Adam, the agent from Ward & Partners in Northdown Road, Cliftonville, went out of his way to be as helpful as possible, and to fit in with my timescale. Even after deciding to purchase, he agreed to attend the property with me so that I ...
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0
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1 Star Review
Aug 19,2015
By: 'Francis'
Aug 19,2015
Branch: Ramsgate, 60 Queen Street
Services: Sales (Prospective customer)
Would you recommend?: No
Postcode: Ct12
Branch: Ramsgate, 60 Queen Street
Sales (Prospective customer)
Postcode: Ct12
4
people found
this helpful
I felt The Agent in question was only interested in getting you sign the contract after that we received No Help, No feedback and No viewings. I wish I had gone with another company this business attitude can really mess people's future plans up. Please ...
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What agent could do to change your mind?
Kept in regular contact re how the house was marketing and the publics opinions on the property feedback basically and make me feel that they were actually doing something to sell my house
Attached Files
4
people found
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1 Star Review
Jun 17,2015
By: 'Katrina'
Jun 17,2015
Branch: Maidstone, 79 King Street
Services: Sales (Prospective customer)
Sold price: £273000
Would you recommend?: No
Postcode: ME15
Branch: Maidstone, 79 King Street
Sales (Prospective customer)
Sold price: £273000
Postcode: ME15
4
people found
this helpful
No end of problems from start to finish. Advised us to use 'sale by tender' system and gave a guide price for our property. Took an upfront fee of over ‚£300 for this service. Open days a disaster - very few viewers lined up; some ...
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What agent could do to change your mind?
- better communication (with us, viewers and eachother in the branch!)
- better marketing advice
- improve organisation of open days
- improve ICT systems
Attached Files
4
people found
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5 Star Review
May 25,2015
By: 'Mich86'
May 25,2015
Branch: Bexley, 93 Barnehurst Road
Services: They arranged our mortgage
Would you recommend?: Yes
Postcode: Da7
Branch: Bexley, 93 Barnehurst Road
They arranged our mortgage
Postcode: Da7
0
people found
this helpful
I couldn't be happier with the service recieved from Laura Howard in the barnehurst branch. Unfortunately I didn't buy my property through her and that has disappointed me the most! She was helpful cheery and always honest with me. She took care of the mortgage ...
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0
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1 Star Review
Nov 27,2014
By: 'Ellen'
Nov 27,2014
Branch: Canterbury, 32 St Margarets Street
Services: Sales (as a Buyer)
Sold price: £195000
Would you recommend?: No
Postcode: tn15
Branch: Canterbury, 32 St Margarets Street
Sales (as a Buyer)
Sold price: £195000
Postcode: tn15
3
people found
this helpful
We had a terrible experience buying from ward and partners. We found our ideal first home with them, through the 'sale by tender'. This meant that we had to pay the agent fees. 2%+VAT of the property price.
the staff were rude, they never phoned ...
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What agent could do to change your mind?
They could have phoned back when they said they would. They could have been polite and actually helpful.
Attached Files
Comment on agent fees
We had to pay the agents fee, 2%+VAT of purchase price. As a first time buyer, this was absolutely disgusting.
3
people found
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1 Star Review
Nov 11,2014
By: 'Kent seller'
Nov 11,2014
Branch: Cliftonville, 143 Northdown Road
Services: Sales (Prospective customer)
Would you recommend?: No
Postcode: CT9
Branch: Cliftonville, 143 Northdown Road
Sales (Prospective customer)
Postcode: CT9
2
people found
this helpful
They are so arrogant, their charges are so high. I decided to used them and then I get a call from Paul the manager of the Cliftonville branch telling me that he has a potential buyer for my property and he asked me to sign ...
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What agent could do to change your mind?
They could be be more professional and reply to emails or phone calls.
Attached Files
Comment on agent fees
‚£4000.00 plus VAT. The people working for Ward are extremely arrogant and has no idea about customer relationship.
2
people found
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5 Star Review
Jul 28,2014
By: 'Tracey'
Jul 28,2014
Branch: Gillingham, 48 Watling Street
Services: Lettings (as a Landlord)
Rent PCM: £700
Would you recommend?: Yes
Postcode: me8
Branch: Gillingham, 48 Watling Street
Lettings (as a Landlord)
Rent PCM: £700
Postcode: me8
0
people found
this helpful
Excellent agent, very prompt communication and always available. Very pleasant and polite, happy to work with Laura again in the future!...
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0
people found
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