Kent and East Sussex's largest and most successful Estate Agency started life in 1921 from an office based in Gillingham, Kent. Since that time we have grown to become the market leaders with a group Read full description...Kent and East Sussex's largest and most successful Estate Agency started life in 1921 from an office based in Gillingham, Kent. Since that time we have grown to become the market leaders with a group of 43 Ward & Partners offices plus further offices throughout the South East of England which together form the Arun Estate Agencies Group.
Ward & Partners



Properties for Sale
Properties to Rent

Properties
  

Performance Statistics
- Valuation Fees Min Price of property reviewed Max Price of property reviewed
Sales 40% 44% £110,000 £420,000

Review statistics
From Landlords From Tenants From Vendors From Buyers Other
72 4 56 7 154 20 92 14 35 48

Advertise on
Services offered
  • Sales
  • Lettings
  • Block Management
  • Surveys
  • Conveyancing
  • Mortgage Advice

Members of

“New home...”

Share on :
May 20,2019
Minithumbup
By: 'New home'
May 20,2019
0 people found
this helpful
Great thank you ! Grace For our new home really caring as my wife is disabled Grace really eased us of stress and got us our new home and very understanding thank you so much for your help and understanding my wife !...
read full review
Was this helpful? Yes

“Rental viewing...”

Share on :
Mar 25,2019
Minithumbdown
By: 'Rwob'
Mar 25,2019
0 people found
this helpful
Property went on site on Friday, made a booking to view for the following Monday. Agent rings to say property now let over weekend. Appalling service that they can't honour the viewing and treat us like we don't matter. All about the commissions and not ...
read full review
Comment on agent fees
The most expensive I’ve seen for properly the worst service I’ve seen
Was this helpful? Yes
By: snap!
May 09, 2019
View all comments (1)
Snap! couldn't agree more as the same thing is happening us just now. They were fab getting our property signed up, and fab getting the sale, but seems after offer stage there is little of no f**ks given to progressing the sale and raising sales memos etc. And everytime i call, i am told they will call back and moved off the phone in less than 2 mins!! disgraceful service if you ask me. ...

“Mrs mulrooney...”

Share on :
Mar 20,2019
Minithumbup
By: 'Mrs Mulrooney'
Mar 20,2019
0 people found
this helpful
Good service, and communications. Thought of alternatives, helpful and happy to listen client. Professional at all times. Focus on selling. No hesitations in using them again....
read full review
Comment on agent fees
Ok
Was this helpful? Yes

“Didntb...”

Share on :
Feb 12,2019
Minithumbdown
By: 'Hesham'
Feb 12,2019
1 people found
this helpful
I informed them that i left the property and they didnt pay me my deposite even after they move my name from the contract and put it with my x.wife...
read full review
Comment on agent fees
Very bad service ,very poor communication, and no customer service at all
Was this helpful? Yes

“Sale of flat in Rainham...”

Share on :
Jan 28,2019
Minithumbdown
By: 'Jayne'
Jan 28,2019
4 people found
this helpful
I was advised when I signed the contract to sell my property to get in touch with Wards if I ever had any issues, worries, concerns. My experience dururing the sale process which is just about to collapse , has been nearly every time I get ...
read full review
Comment on agent fees
Not yet paid as sale seems about to fail
Was this helpful? Yes

“Very Helpful...”

Share on :
Oct 15,2018
Minithumbup
By: 'Cookie'
Oct 15,2018
0 people found
this helpful
I have found the branch to be very helpful and attentive. I always use Ward and Partners as they have been nothing but great!...
read full review
Comment on agent fees
You get what you pay for great service and fast sale.
Was this helpful? Yes

“A poor experience...”

Share on :
Jul 17,2018
Minithumbdown
By: 'Fergie'
Jul 17,2018
6 people found
this helpful
Unfortunately I have no option but to give a poor feedback on the recent sale of my property. Firstly numerous pairs of feet walked through my property & feedback was all similar, stating lack of outside space/parking/bedrooms in basement being an issue, if indeed ...
read full review
Comment on agent fees
I received a token reduction when buyer number two pulled out however the fees that were finally exchanged were in my view disgustingly high for the amount of actual work that was done to get me to a completed sale. Most of the info I sought myself and informed the branch and solicitors
Was this helpful? Yes
By: Alora
Jan 21, 2019
View all comments (1)
Very poor service ... house in terrible condition by tenant , no inspection was made ever. Any broken or fixing items actual bills by trades man were not shown ever just a random figure was deducted from rent money . House not inspected in timely manner .,,tenant has made my house terrible & did not pay rents . Ward &!partners fees are expensive every month but I would not recommend anyone to go with ward & partners!! ...

“Surprisingly bad...”

Share on :
Jul 05,2018
Minithumbdown
By: 'Dave'
Jul 05,2018
3 people found
this helpful
I have 2 experiences from dealing with Wards. The first was they came to do the sales pitch to sell my house. This was the typical hard sale, glossy photos, charts etc on how they are the best etc etc. However, they would not give me ...
read full review
Comment on agent fees
I don't know, as they would not give me a straight answer.
Was this helpful? Yes

“Worst on the high street!...”

Share on :
Jul 04,2018
Minithumbdown
By: 'Mrs T'
Jul 04,2018
3 people found
this helpful
Where do I even start. They lied to us and to customers who potentially wanted to buy our house! They had no excuse why. I didn't like them from the start but thought we would give them a chance and they proved me correct they ...
read full review
Comment on agent fees
Shocking!
Was this helpful? Yes

“DO NOT USE EVER...”

Share on :
Jun 28,2018
Minithumbdown
By: 'Mr and Mrs disappointed'
Jun 28,2018
1 people found
this helpful
This is the worst estate agents I have ever used. *Dishonest and never available. **Supposed to manage the purchase was totally unaware of what she was supposed to do and rude too.estate agency is not their forte. I cannot understand how they have a ...
read full review
Was this helpful? Yes

“Very Poor Service...”

Share on :
Jun 27,2018
Minithumbdown
By: 'Jack K'
Jun 27,2018
1 people found
this helpful
You can only really judge customer service when things go wrong. I left a positive review before but all that good work was undone. After having an offer accepted and starting the process of surveys the vendor pulled out (not their fault of course). The ...
read full review
Was this helpful? Yes

“AVOID THIS BRANCH!!!!...”

Share on :
Jun 04,2018
Minithumbdown
By: 'PropertyInvestmentKent'
Jun 04,2018
0 people found
this helpful
Disgusting customer service, wasted our time. Booked in to see a property, had to call 3 times because we didn't receive confirmation email. Was told it was going ahead, rearranged our day to view the property. Called 1 hour before to check if it was going ahead ...
read full review
Was this helpful? Yes

“UNRELIABLE...”

Share on :
Jun 01,2018
Minithumbdown
By: 'Datops'
Jun 01,2018
1 people found
this helpful
Not interested in the client only the sale.As the buyer of a property I was told, * " that the vendor was her client"....
read full review
Was this helpful? Yes

“Selling house before planned open day...”

Share on :
May 11,2018
Minithumbdown
By: 'Andy (Folkestone)'
May 11,2018
1 people found
this helpful
Practice that I feel immoral when you arrange to view a property on open day or after just to find it as all ready been stc before open day. Was going to use ward and partners to sell our house ( not now)...
read full review
Was this helpful? Yes

“Sale of my flat...”

Share on :
Apr 24,2018
Minithumbup
By: 'Annie De Muynck'
Apr 24,2018
0 people found
this helpful
I wanted to thanks the whole Rochester team and all people involved in the sale of my flat. Very kind and helpful. Very happy I used their solicitor Martin Tolhurst....
read full review
Comment on agent fees
good
Was this helpful? Yes

“I am a 1st time buyer from the BAME community. ......”

Share on :
Mar 01,2018
Minithumbup
By: 'Dr Ebony'
Mar 01,2018
1 people found
this helpful
I am a 1st time buyer from the BAME community. This is both a review and a thank you note to Stacey of Ward and Partners for all of her help, her problem-solving acumen and her never-say-die attitude. I lived in a rented house with ...
read full review
Comment on agent fees
n/a
Was this helpful? Yes

“Awful individual, Branch was awful to, responses to complaints with ......”

Share on :
Nov 22,2017
Minithumbdown
By: 'AnnoyedInKent'
Nov 22,2017
9 people found
this helpful
Awful individual, Branch was awful to, responses to complaints with wording "let me make this simple for you" treating customers like idiots isn't a great customer service. The guy lies through his teeth and plays customers off against one another, I have conversations in writing ...
read full review
Comment on agent fees
Bad compared to Independents
Was this helpful? Yes
By: GAIL levett
Dec 23, 2017
View all comments (1)
If you think Hern bay Branch are bad,try Sheerness they tried to scam £600 extra from me,altering paper work after I'd signed it. ...

“Excellent Team Support! I would highly rate the excellent service ......”

Share on :
Oct 23,2017
Minithumbup
By: 'Dr Perminder Dhanjal'
Oct 23,2017
0 people found
this helpful
Excellent Team Support! I would highly rate the excellent service that Ward and Partners Ashford Branch team have provided to sell my house. They even found a buyer without the property going on the market! Sincere thanks and best wishes Dr Perminder Dhanjal...
read full review
Comment on agent fees
Excellent
Was this helpful? Yes

“I second the bad reviews for the Strood office! Quality ......”

Share on :
Oct 12,2017
Minithumbdown
By: 'Strood home owner'
Oct 12,2017
5 people found
this helpful
I second the bad reviews for the Strood office! Quality of service was disappointing. Communication is appauling. I got an offer accepted on a property and started the paper work. Halfway through the process I get a call to say they are going with someone ...
read full review
Comment on agent fees
Fees are expensive - urging more estate agents to set up in this area and increase competition which may then reflect on quality of service provided
Was this helpful? Yes
By: Jill
Aug 03, 2018
View all comments (1)
Notice agents only respond to positive comments!!! Totally unacceptable service from Ward and Partners, lies and deceit from the outset. My son sold a property and the disgusting way I heard them speak to my daughter in law on numerous occasions means I am selling my property thorough a different agent and will not buy through them either... reducing her to tears and making her feel irrational and totally rude and without any empathy. Completely unacceptable and a complaint will be submitted.. ...

“Arun Estates / Ward and Partners Instructed 23/1/2017 Completed 10/7/2017 This is going ......”

Share on :
Sep 02,2017
Minithumbdown
By: 'clive'
Sep 02,2017
7 people found
this helpful
Arun Estates / Ward and Partners Instructed 23/1/2017 Completed 10/7/2017 This is going to be a long winded review, and whilst I don't often write reviews, I feel so strongly about Ward and Partners Tunbridge Wells that I'm happy to spend some time so others don't make the ...
read full review
Was this helpful? Yes
By: Observer
Sep 02, 2017
View all comments (1)
It's well known within the industry that they are struggling to keep staff. No one wants to work there anymore and they are struggling to list properties now. You got a lucky escape as it's got worse since then ...

“I tried to buy existing house through Wards in Sittingbourne. ......”

Share on :
Jul 28,2017
Minithumbdown
By: 'Sittingbourne Sam'
Jul 28,2017
5 people found
this helpful
I tried to buy existing house through Wards in Sittingbourne. It was a Sunday i was told to come back tomorrow. I bought through Harrisons. I am now looking to move again. Wards sheerness did reply to enquiry on Sheppey, I asked for a viewing ...
read full review
Was this helpful? Yes

“I cannot thank the team in Tonbridge enough, they were ......”

Share on :
Jul 21,2017
Minithumbup
By: 'Becky'
Jul 21,2017
0 people found
this helpful
I cannot thank the team in Tonbridge enough, they were friendly, professional and helpful throughout the whole experience from when I first started viewing houses, to completion on the house I'm buying today :) They even gave me lots of tips about the local area because ...
read full review
Comment on agent fees
n/a (buyer)
Was this helpful? Yes

“I went to court over how Wards treated me,altering ......”

Share on :
Jun 01,2017
Minithumbdown
By: 'Don't choose Wards'
Jun 01,2017
10 people found
this helpful
I went to court over how Wards treated me,altering contracts when they got back to the office to increase commission,no customer service,lying! But because I was locked into a contract I still have to pay for the stress they gave me. I've ...
read full review
Comment on agent fees
Bad
Was this helpful? Yes

“I don't have the name's of the agent's,but what ......”

Share on :
May 25,2017
Minithumbdown
By: 'Ghizela'
May 25,2017
2 people found
this helpful
I don't have the name's of the agent's,but what I can say is don't trust them until they give you evrifing they say in righting. I phoned the agency to send me in email the right department to make a complain but of course ...
read full review
Comment on agent fees
To be honest I lost all my trust in estates agent's. I rent this property for 4 years from this agency. When we rent the house the agent (I don't remember the name of the agent) told us we can do any changes we want except holes in the walls. We was very happy because the house was big and we like it except the the painting and the carpets which was very old. Most of the walls was green,so we painted and change the carpets and later to find out the landlord wasant happy. So don't trust them until you have evrifing in righting. Anyway after 4 years they sold the house and we find oane house with the same agency. We paid the reference fees and after they told us they can't give it to us because my hosbund has CCJ.We didn't know about this so I understand their company don't accept CCJ.We find another house with difrent agency so we had to pay again reference fees. First they told me I will have some money back from the previous payment because my reference was good. Is neaw 5 months from then and even I phoned them every week for 5 months I still don't have my money back.
Was this helpful? Yes

“Despite lying and breaking their contract they are still trying ......”

Share on :
May 19,2017
Minithumbdown
By: 'Fighting back.'
May 19,2017
6 people found
this helpful
Despite lying and breaking their contract they are still trying to extort money from us with blatant lies. Fortunately we have phone records etc and are now seriously considering involving the police. Do not use this company. They will do whatever they think a large ...
read full review
Comment on agent fees
BAD
Was this helpful? Yes

“Having attempted to purchase a property in no7 stately park ......”

Share on :
Apr 24,2017
Minithumbdown
By: 'lord soper'
Apr 24,2017
1 people found
this helpful
Having attempted to purchase a property in no7 stately park nettlestead,I seemed to hit a brick wall.I live in Tenerife and have just sold my villa,therefore I am a cash buyer.Whatever I seem to do at the present despite making several ...
read full review
Comment on agent fees
n/a
Was this helpful? Yes

“Disgusted with the Strood branch . I have never had such ......”

Share on :
Apr 16,2017
Minithumbdown
By: 'Awful communication'
Apr 16,2017
4 people found
this helpful
Disgusted with the Strood branch . I have never had such a awful experience with an estate agents before... It started off all ok, had a open house booked in for the 2nd week of the house being on the market..we hear nothing back from ...
read full review
Comment on agent fees
bad
Was this helpful? Yes
By: Nick & Molly Jennings
Aug 02, 2017
View all comments (1)
Exactly the same experience over the past three years with Ward & Partners for us. As sole agents selling our house in Hythe, Kent in 2015' they misled, confused and delayed potential viewers due to very poor communication and rude attitude. As buyers we decided against proceeding due to Wards in Ashford lying and trying to play buyers against each other without notifying their vendor, eventually leading to the vendor moving to another agent and formally complaining. Unfortunately again at the ...

“We sold our bungalow and bought a house through Ward ......”

Share on :
Feb 06,2017
Minithumbdown
By: 'Monika'
Feb 06,2017
3 people found
this helpful
We sold our bungalow and bought a house through Ward and Partners last year, initially thought we were receiving a good service was told no issue selling property even when I queried the sale price and told several times would easily get offer at sale ...
read full review
Comment on agent fees
not good high
Was this helpful? Yes

“Do not trust the words from the staff and manager ......”

Share on :
Feb 04,2017
Minithumbdown
By: 'Paul'
Feb 04,2017
4 people found
this helpful
Do not trust the words from the staff and manager at this estate agents. We have lost our chain twice due to their lies. If you have any dealings with them I suggest you check everything they do. One mistake you can almost understand although ...
read full review
Comment on agent fees
No fees as I pulled out of the deal after losing my chain because of wards.
Was this helpful? Yes

“A bad experience. I was amazed that 'red tape' forced ......”

Share on :
Jan 27,2017
Minithumbdown
By: 'Roger Adley'
Jan 27,2017
2 people found
this helpful
A bad experience. I was amazed that 'red tape' forced the branch into asking me to pay an extra £61 for photos and an EPC which it agreed it would repay on completion! And I was very dissatisfied with communication in general and a failure to ...
read full review
Comment on agent fees
I felt it was a lot of money for the service I received.
Was this helpful? Yes
No fees information available
Kindly note that legally, letting agents need to publish information about their tenancy fees, government-approved redress schemes and client money protection schemes on their website and on third party websites (on which agents are listed). For properties to lease/rent in England, agents need to keep this information up to date and precise on allAgents or specify within the property description.

Complaints Procedure

No procedure available.

Awards won by Ward & Partners

Individual Branch Awards


Ashford
1 Middle Row High Street, Ashford TN24 8SQ
(44)
Ashford
35A High Street, Ashford TN27 9NE
(0)
Barnehurst
93 Barnehurst Road, Bexley DA7 6HD
(11)
show all branches (58)
Bexhill On Sea
45 Cooden Sea Road Little Common, Bexhill on Sea TN39 4SJ
(0)
Bexhill On Sea
18 Devonshire Road, Bexhill on Sea TN40 1AZ
(0)
Birchington-on-sea
1 Station Road, Birchington-on-Sea CT7 9DJ
(1)
Birchington-on-sea
15 Station Road, Birchington-on-Sea CT7 9DJ
(8)
Broadstairs
81 High Street, Broadstairs CT10 1NQ
(6)
Canterbury
32 St Margarets Street, Canterbury CT1 2TG
(11)
Canterbury
16 High Street, Hythe CT21 5AT
(5)
Cliftonville
143 Northdown Road, Cliftonville CT9 2QY
(4)
Dartford
7 Market Street, Dartford DA1 1EB
(25)
Dartford
Station Approach, Dartford DA13 0HN
(1)
Dartford
126 Welling High Street, Dartford DA16 1TJ
(7)
Dartford
20 The Row, Dartford DA3 8JB
(0)
Dartford
Harlend HouseHigh Street, Dartford DA4 0AB
(3)
Deal
18A High Street, Deal CT14 7AE
(14)
Dover
8\/9 Cannon Street, Dover CT16 1BY
(24)
Dover
89 Cannon Street, Dover CT16 1BY
(4)
Faversham
8 Market Place, Faversham ME13 7AG
(9)
Folkestone
107 Sandgate Road, Folkestone CT20 2BH
(6)
Gillingham
109 High Street, Gillingham ME7 1BS
(8)
Gillingham
48 Watling Street, Gillingham ME7 2YN
(32)
Gravesend
25-26 Windmill Street, Gravesend DA12 1AT
(15)
Hastings
39 Havelock Road, Hastings TN34 1BE
(0)
Herne Bay
119 High Street, Herne Bay CT6 5LA
(7)
Herne Bay
119 High Street, Herne Bay CT6 5LA
(12)
Horsham
2\/3 Sterling Buildings, Horsham RH12 1DR
(0)
Kings Hill
7 Liberty Square, West Malling ME19 4AU
(3)
Maidstone
79 King Street, Maidstone ME14 1BG
(22)
Maidstone
136 Ashford Road, Maidstone ME14 4NA
(4)
Maidstone
Loose Green Loose, Maidstone ME15 0AA
(2)
Maidstone
746 London Road, Maidstone ME20 6BG
(0)
Margate
200 Northdown Road Cliftonville, Margate CT9 2QU
(4)
Medway
127 High Street, Medway ME1 1LD
(29)
Medway
81 High Street, Medway ME2 4AH
(12)
Medway
7 Military Road, Medway ME4 4JG
(13)
Medway
8 Walderslade CentreWalderslade Road, Medway ME5 9LR
(30)
Medway
7 Malling Road, Medway ME6 5AA
(2)
New Romney
52 High Street, New Romney TN28 8AT
(2)
Paddock wood
42 Commercial Road, Paddock wood TN12 6EL
(1)
Rainham
19 High Street, Rainham ME8 7HZ
(20)
Ramsgate
60 Queen Street, Ramsgate CT11 9EE
(31)
Sevenoaks
44 Hever Road, Sevenoaks TN15 6HD
(0)
Sevenoaks
1 Portobello Parade Fawkham Road West Kingsdown, Sevenoaks TN15 6JP
(0)
Sheerness
10 Broadway, Sheerness ME12 1AF
(5)
Sittingbourne
13\/15 West Street, Sittingbourne ME10 1AJ
(2)
Sittingbourne
1315 West Street, Sittingbourne ME10 1AJ
(1)
Tenterden
42 High Street, Tenterden TN30 6AR
(2)
Tonbridge
31 High Street, Tonbridge TN12 0AD
(1)
Tonbridge
42 Commercial Road, Tonbridge TN12 6EL
(2)
Tonbridge
133 High Street, Tonbridge TN9 1DH
(9)
Tonbridge
133 High Street, Tonbridge TN9 1DH
(8)
Tunbridge Wells
20 High Street, Tunbridge Wells TN1 1UX
(13)
Wadhurst
1 Wood-b-pine High Street, Wadhurst TN5 6AJ
(0)
Wadhurst
4 Central Parade High Street, Wadhurst TN5 6AL
(0)
West Malling
5a 7 Liberty Square, West Malling ME19 4AU
(0)
Whitstable
72 High Street, Whitstable CT5 1AZ
(5)


.
As Seen On

Find the Best Agent to
Sell or Rent Your Home