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Wards
4.5/5, 537 Reviews
92% Recommended
56% sales valuation accuracy
80% letting valuation accuracy
56% sales fee satisfaction
56% letting fee satisfaction
Kent and East Sussex's largest and most successful Estate Agency started life in 1921 from an office based in Gillingham, Kent. Since that time we have grown to become the market leaders with a group of 43 Wards offices plus further offices throughout the South East of England.
Latest Reviews
Sophia and Clyde
Jayne
Edyta Dobosz
Performance Statistics
| Services | Valuation | Fees | Min Price of property reviewed | Max Price of property reviewed |
|---|---|---|---|---|
| Sales | 56.00% | 56.00000000000001% | £110,000 | £420,000 |
| Lettings | 80% | 56.00000000000001% | £575 | £1,850 |
Review Statistics
| From Landlords | From Tenants | From Vendors | From Buyers | From Other | |||||
|---|---|---|---|---|---|---|---|---|---|
 |  | | | | | | | | |
| 75 | 5 | 57 | 10 | 167 | 21 | 97 | 16 | 36 | 53 |
Address
Wards
Middle Row High Street, Ashford, Kent
TN24 8SQ
01233 639531
Opening Hours
- Monday :
- Tuesday :
- Wednesday :
- Thursday :
- Friday :
- Saturday :
- Sunday :
- 08:30 - 18:00
- 08:30 - 18:00
- 08:30 - 18:00
- 08:30 - 18:00
- 08:30 - 18:00
- 08:30 - 17:00
- Closed
Services offered
- Sales
- Lettings
- Block Management
- Surveys
- Conveyancing
- Mortgage Advice
Social Media
Rankings
Latest Properties
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Wards Branches (View All 44)
Unreliable/Dishonest ...
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1 Star Review
By : 'Mr'
Branch : Broadstairs, 81 High Street
Services : Sales( Prospective Vendor/Buyer )
Would you recommend ? : No
Postcode : CT10
5 Sept 2025
People found this helpful
I approached this company a valuation. 10 minutes after the agreed time the valuation I was contacted by the branch and the staff member apologised stating that he had a double booking. I accepted this only to find out he told his manager that I had cancelled ... Read Full Review
Comments on Agent Fees
No valuation as the branch cancelled the appointment stating it was double booked with a meeting they had. They then tried to pretend I had cancelled the appointment
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Thank you so much Hannah ...
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5 Star Review
By : 'Sophia'
Branch : Faversham, 8 Market Place
Services : Sales( As a Buyer )
Sold price : £550
Would you recommend ? : Yes
Postcode : ME13
3 Jul 2025
People found this helpful
We are enormously grateful to Hannah Roberts, Senior Sales Manager at Wards of Faversham. Hannah found my husband and I, our dream house in our dream location. We didn't think what we wanted was possible, Hannah promised us it was and delivered on that promise in abundance. We could not be happier ... Read Full Review
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Walderslade branch: A ...
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1 Star Review
By : 'Klara'
Branch : Walderslade, Walderslade Centre, Walderslade Road
Services : Sales( As a Buyer )
Would you recommend ? : No
Postcode : ME5
17 Apr 2025
People found this helpful
I’ll try my best to make this as brief as possible, however the journey we have been through feels like a never ending nightmare. Me and my fiancé was accepted on our first home back in November 2024. We couldn’t be more proud of ourselves managing to buy a house in this current climate, and still ... Read Full Review
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Aaron & Jack 5⭐️ Nothing else ...
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5 Star Review
By : 'Jayne'
Branch : Dover, 8-9 Cannon Street
Services : Letting( As a Owner )
Would you recommend ? : Yes
Postcode : CT14
4 Mar 2025
People found this helpful
Both Arron and Jack are always at the end of telephone ... Read Full Review
Comments on Agent Fees
Very fair and they actually do written visits thorough check over House which is very helpful
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We've been looking for ...
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5 Star Review
By : 'Edyta'
Branch : Canterbury, 32 St Margarets Street
Services : Sales( As a Buyer )
Sold price : £245000
Would you recommend ? : Yes
Postcode : CT2
13 Jul 2021
People found this helpful0
We've been looking for house for months. I contacted with Wards agency and have spoken with Kate. She met us and showed few houses. One house we wanted to see again and was not problem for her. I am really impressed with the service I have had with Kate Funnell Wards Agent! She kept us up to ... Read Full Review
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Excellent customer service - ...
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5 Star Review
By : 'Akil'
Branch : Rochester, 127 High Street
Services : Property Management
Would you recommend ? : Yes
Postcode : TW3
12 Jul 2021
People found this helpful0
After a long search for property in past few months, I finally came across Keshal, who found perfect flat for me having listen to my requirements. Once he found the property matching my needs I got my confidence and involved my Mortgage broker as well as solicitor to proceed with next step. He not ... Read Full Review
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Best customer ...
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5 Star Review
By : 'Debie'
Branch : Birchington, 15 Station Road
Services : Sales( As a Vendor )
Sold price : £390000
Would you recommend ? : Yes
Postcode : CT8
2 Jul 2021
People found this helpful1
Dane n crew have been fantastic in selling our house in under four weeks.... brilliant customer service... would use again in a ... Read Full Review
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Grace Scott of Herne bay ...
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5 Star Review
By : 'Kerry'
Branch : Herne Bay, 119 High Street
Services : Sales( As a Buyer )
Sold price : £365000
Would you recommend ? : Yes
Postcode : CT6
17 Jun 2021
People found this helpful0
Grace Scott of Herne bay agent is the most helpful person i have had to deal with any problems i had with my transactions i could not wish for a better person to help me. BIG THANK YOU ... Read Full Review
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We sold our property through ...
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5 Star Review
By : 'Kris'
Branch : Walderslade, Walderslade Centre, Walderslade Road
Services : Sales( As a Vendor )
Would you recommend ? : Yes
Postcode : ME5
11 Jun 2021
People found this helpful0
We sold our property through Wards Walderslade and the staff were very helpful and diligent to what we desire. They sold our property within two weeks. Thank ... Read Full Review
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My husband and I decided to ...
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5 Star Review
By : 'Ogbonna'
Branch : Walderslade, Walderslade Centre, Walderslade Road
Services : Sales( As a Vendor )
Would you recommend ? : Yes
Postcode : ME5
11 Jun 2021
People found this helpful0
My husband and I decided to give Ward 5 stars for the great work in selling our property. We had no issues and within two weeks. They were very helpful and assisted us to the ... Read Full Review
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Great service during a tricky ...
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5 Star Review
By : 'PAUL'
Branch : Strood, 81 High Street
Services : Sales( As a Vendor )
Sold price : £220000
Would you recommend ? : Yes
Postcode : ME2
2 Jun 2021
People found this helpful0
The staff at Wards Strood were all great, including the in-house financial advisor who was a very nice and level headed guy to talk with. We had a tricking few months with a buyer pulling out but Wards reacted quickly and got us the sale we needed to get our own purchase in before stamp duty ... Read Full Review
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The Wards team have been ...
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5 Star Review
By : 'Philip'
Branch : Rochester, 127 High Street
Services : Sales( As a Vendor )
Sold price : £225000
Would you recommend ? : Yes
Postcode : ME1
27 May 2021
People found this helpful0
The Wards team have been excellent throughout the whole process from the time we sought to put the house on the market through to completion. The marketing process was excellent and Judy Day from their customer support team has kept us fully informed through the process. The process was made more ... Read Full Review
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Horrible, horrible experience ...
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1 Star Review
By : 'Giedre'
Branch : Maidstone, 79 King Street
Services : Letting( As a Tenant )
Would you recommend ? : No
Postcode : ME14
26 May 2021
People found this helpful5
Horrible, horrible experience with this agency. DO NOT RENT out of them. 8 weeks and still deposit not returned, excess rent not paid back. No communication, not responding to emails. Be very careful with this ... Read Full Review
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Absolute ...
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1 Star Review
By : 'Taylor'
Branch : Strood, 81 High Street
Services : Sales( Prospective Vendor/Buyer )
Sold price : £195000
Would you recommend ? : No
Postcode : ME3
8 Apr 2021
People found this helpful4
I would give it less stars if i could. They failed to show up to viewings. Leaving people standing outside for over 30 minutes. Very little communication. Very rude didnt have a care about what they was showing or doing. Hardly any information. Very unorganised and messy. Useless staff and useless ... Read Full Review
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Obviously excellent teamwork ...
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5 Star Review
By : 'Andrew'
Branch : Ashford, Middle Row High Street
Services : Sales( As a Vendor )
Sold price : £370000
Would you recommend ? : Yes
Postcode : TN23
30 Mar 2021
People found this helpful1
Obviously excellent teamwork here with a friendly though business like approach. We were impressed with the number of suitable viewers. Special mention to Julia, Tom, Becky and Charlotte. Thank ... Read Full Review
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Shocking footage shows the ...
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1 Star Review
By : 'Vendor'
Branch : Ramsgate, 60 Queen Street
Services : Sales( Prospective Vendor/Buyer )
Sold price : £300000
Would you recommend ? : No
Postcode : CT11
18 Mar 2021
People found this helpful9
Shocking footage shows the moment a pair of tactless estate agents are caught discussing how 'disgusting' a bungalow they are trying to sell is. The unnamed agents were filmed making the 'unprofessional' comments whilst hosting an open house viewing for the £300,000 three-bed ... Read Full Review
Attached Files
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I rented a property through ...
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1 Star Review
By : 'Jacqui'
Branch : Strood, 81 High Street
Services : Letting( As a Owner )
Rent PCM : £800
Would you recommend ? : No
Postcode : ME5
12 Mar 2021
People found this helpful1
I rented a property through Wards for several years and would never use them again. The tenant owed me rent money, flooded the house causing the ceiling to collapse, blocked the drains, left most of his broken furniture in the front and back gardens for me to have removed as well as all the general ... Read Full Review
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I wouldn't buy a Guinea ...
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1 Star Review
By : 'Andy'
Branch : Chatham, 7 Military Road
Services : Sales( Prospective Vendor/Buyer )
Would you recommend ? : No
Postcode : ME
21 Dec 2020
People found this helpful2
I wouldn't buy a Guinea pig cage off Wards of Chatham ...They told my elderly Mum that She could take Her dog to the apartment they viewed only to find out after she had sold her house that no pets were allowed ... Read Full Review
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Bought and sold a property ...
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2 Star Review
By : 'Jason'
Branch : Bearsted, 136 Ashford Road
Services : Sales( As a Vendor )
Sold price : £375000
Would you recommend ? : No
Postcode : ME14
10 Nov 2020
People found this helpful1
Bought and sold a property recently and was very disappointed with the service I received from Wards. We showed the buyer around our home and affectively got the sale Wards did very little throughout the process with very little contact until it was completed and pay time then suddenly they were ... Read Full Review
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Customer service is poor. ...
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1 Star Review
By : 'Katie'
Branch : Herne Bay, 119 High Street
Services : Letting( As a Tenant )
Rent PCM : £900
Would you recommend ? : No
Postcode : CT5
10 Sept 2020
People found this helpful3
Customer service is poor. They never get back to you when promised to. I have tried to find out information on rental properties various times and the lady is rude and does not return ... Read Full Review
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Kindly note that legally, letting agents need to publish information about their tenancy fees, government-approved redress schemes and client money protection schemes on their website and on third party websites (on which agents are listed). For properties to lease/rent in England, agents need to keep this information up to date and precise on allAgents or specify within the property description.
