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Winchester, SO23
3.5/5, 6 Reviews
50% Recommended
100% sales valuation accuracy
100% letting valuation accuracy
100% sales fee satisfaction
67% letting fee satisfaction
Your Move estate agents, Winchester can be found at the top of the High Street on the corner of Staple Gardens and has a small car park at the rear of the building for the convenience of our customers. The branch is based in the centre of this Hampshire city. We provide a comprehensive sales and lettings service t
ailored to fit your requirements.
Latest Reviews
Performance Statistics
| Services | Valuation | Fees | Min Price of property reviewed | Max Price of property reviewed |
|---|---|---|---|---|
| Sales | 100.00% | 100% | £275,000 | £275,000 |
| Lettings | 100% | 67% | £750 | £750 |
Address
Your Move
Talbot House, 83 High Street, Winchester, Hampshire
SO23 9AP
01962 844822
Services offered
- Sales
- Lettings
- Block Management
- Surveys
- Conveyancing
- Mortgage Advice
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Your Move Branches (View All 263)
mrs ...
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5 Star Review
By : 'liz'
Services : Sales( As a Vendor )
Sold price : £260
Would you recommend ? : Yes
Postcode : SO23
11 Jul 2018
People found this helpful0
I have recently sold my flat with Your Move Wincher. My Estate Agent Oli Robins, was marvellous. Enthusiastic , polite and helpful He always kept me informed of the sitauation. He managed to sell my flat quickly and I was delighted Thank yoh... Read Full Review
Comments on Agent Fees
satisfactory.
Comments (0)
I have recently sold my flat with Your Move Wincher. My Estate Agent Oli Robins, was marvellous. Enthusiastic , polite and helpful He always kept me informed of the sitauation. He managed to sell my flat quickly and I was delighted
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liz gladwin said about Your Move
Services : Sales( As a Vendor )Date: 10th Jul 2018
I have recently sold my flat with Your Move Wincher. My Estate Agent Oli Robins, was marvellous. Enthusiastic , polite and helpful He always kept me informed of the sitauation. He managed to sell my flat quickly and I was delighted
Thank yoh Oli.
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Excellent. Above and ...
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5 Star Review
By : 'Fern'
Services : Mortgages
Would you recommend ? : No
Postcode : SP11
4 Apr 2018
People found this helpful0
This will be the 4th mortgage/remortgage through your move. The 2nd of which we have done or are in the process of going through with Julie. She is absolutely outstanding. She has treated us amazingly and done some excellent work for us in finding us the best mortgage and life insurance plus all... Read Full Review
Comments on Agent Fees
Very good fees. Lower than expected. Worth every penny and more!
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Fern said about Your Move
Services : Mortgages( )Date: 3rd Apr 2018
This will be the 4th mortgage/remortgage through your move. The 2nd of which we have done or are in the process of going through with Julie. She is absolutely outstanding. She has treated us amazingly and done some excellent work for us in finding us the best mortgage and life insurance plus all the other bits. She takes all of the work and stress out of it for you. Would definitely recommend her and will use her again. Absolutely goes above and beyond her job.
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The property was filthy upon ...
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1 Star Review
By : 'Sam'
Services : Letting( As a Tenant )
Would you recommend ? : No
Postcode : SO22
8 Jul 2017
People found this helpful1
The property was filthy upon move in and smelt strongly of stale cigarette smoke, the rooms were mouldy, items were left behind by precious tenants and the boiler didn't work. After showering the first night I walked barefoot to the kitchen only for my feet to then be black from how filthy the... Read Full Review
Comments on Agent Fees
Very poor, large sums of money paid upfront as well as on a monthly basis for a house that was nothing like we saw before movement
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Sam said about Your Move
Services : Letting( As a Tenant )Date: 7th Jul 2017
The property was filthy upon move in and smelt strongly of stale cigarette smoke, the rooms were mouldy, items were left behind by precious tenants and the boiler didn't work. After showering the first night I walked barefoot to the kitchen only for my feet to then be black from how filthy the floors were. The bathroom door had not been replaced despite being bent from someone clearly trying to kick it down, the gardens were hugely overgrown and the window handles were broken, as well as the house being poorly insulated. The rent was far too expensive especially considering the state of the house and a professional clean was not provided as it should have been until approximately 3 weeks after move in, at which point it was difficult to do because of our things being in the house. They also changed the payment reference partway through the tenancy due to the house changing hands, and did not inform us, after which they claimed we owed them rent of approximately �4,000. They also refused to take responsibility or provide help with any issues we had with the house including a potentially deadly boiler that when switched on could leak carbon monoxide according to the engineer. DO NOT RENT FROM YOURMOVE. They are the worst company I have EVER rented from, and despite their own mistakes managing their accounts, rather than checking we had actually paid rent they decided to threaten us instead, despite having paid it.
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We have been very happy with ...
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4 Star Review
By : 'Anna'
Services : Letting( As a Owner )
Would you recommend ? : Yes
Postcode : SO21
6 Mar 2017
People found this helpful0
We have been very happy with the service given by the winchester branch and in particular by the efficiency of Christine... Read Full Review
Comments on Agent Fees
As expected
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Anna said about Your Move
Services : Letting( As a Owner )Date: 6th Mar 2017
We have been very happy with the service given by the winchester branch and in particular by the efficiency of Christine Walter
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I am an overseas landlord and ...
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5 Star Review
By : 'Ian'
Services : Letting( As a Owner )
Rent PCM : £750
Would you recommend ? : Yes
Postcode : SO21
24 Sept 2015
People found this helpful0
I am an overseas landlord and your move have managed my rental property for several years. They have provided exemplary service throughout and I would not hesitate to recommend them. Christine Walter in particular has managed our property exceptionally well and has consistently provided a... Read Full Review
What agent could do to change your mind?
Very competitive
Comments on Agent Fees
Very competitive
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Ian S said about Your Move
Services : Letting( As a Owner )Date: 23rd Sep 2015
I am an overseas landlord and your move have managed my rental property for several years. They have provided exemplary service throughout and I would not hesitate to recommend them. Christine Walter in particular has managed our property exceptionally well and has consistently provided a professional service, whilst understanding of the needs of overseas landlords. There are many estate agents to choose from in the Winchester area, although your move definitely provide a far superior service to others that i have done business with.
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[[EDIT ORIGINAL START]] Our ...
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1 Star Review
By : 'BB'
Services : Letting( As a Tenant )
Would you recommend ? : No
Postcode : SO51
10 Apr 2013
People found this helpful4
[[EDIT ORIGINAL START]] Our Tenancy was flawed from the outset. The house was managed by Yourmove (YM)as the Landlady lives in Australia. We are good tenants and have never missed rent payment. We lived in a shared house and all got 'credit checked/referenced' on our way in for £70 each. Then ... Read Full Review
Comments (1)[[EDIT ORIGINAL START]]
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BB said about Your Move
Services : Letting( As a Tenant )Date: 10th Apr 2013
[[EDIT ORIGINAL START]]
Our Tenancy was flawed from the outset. The house was managed by Yourmove (YM)as the Landlady lives in Australia. We are good tenants and have never missed rent payment.
We lived in a shared house and all got 'credit checked/referenced' on our way in for £70 each. Then when the tenancy came up for renewal we had another person added, and her fees for 'credit checked/referencing' were £70 . When the extra housemate as above decided to move out again. they insisted we all be 'credit checked/referenced' again to the tune of £240 EACH! that's £720 to stay in a house we had lived in for two years PLUS £120 for contract renewal. Also they only would rene it because we were deemed as 'Unstable/unreliable' (I reiterate we never missed rent) When we asked about this they threatened eviction and they said that it was the credit check company putting their prices up, what they failed to mention is that this company is their sister company. Also they refused to give us either a valid invoice with a breakdown of charges or the contact details of our landlady which we have a legal right to saying that they could not release it due to data protection, that did not seem to stop them handing my phone number cold callers galore!! Do not be fobbed off on this point YOU HAVE A LEGAL RIGHT TO CONTACT YOUR LANDLORD/LADY DIRECTLY!!
I required a guarantor and so my mother agreed with the proviso that she was only liable for me alone, they assured her that if she attached a letter to this effect that she was covered. As well as credit checking us again they also requested my guarantor be referenced again too, they pointed out that while the original letter that my mother had attached at their request was nice, had anything in fact gone wrong she would have been liable for the entire property letter or no. And they denied lying to her about her liability.
Within 2 months of moving it was evident that the house suffered with cold spots and damp and mould. Two of us developed chest infections by this. When we notified YM they tried to blame us for the damp saying that it was our fault for having a bed against the wall, IN A BEDROOM!!! and that it was our responsibility to repair it on a regular basis. Then in Jan 2012 a leak developed in the bathroom and created a hole in the plaster of the ceiling in the kitchen. The leak itself was fixed fairly quickly but the ceiling was not repaired until Oct 2012, and when the contractors came they plastered the whole ceiling including the cupboards shut. When we notified YM of this they said they would get them to fix it when they came back, but instead when they came back to paint they painted all the cupboards too. Then when we noticed the large windows in the house wouldn't shut because of the ivy they said they would get someone to fix the windows and deal with the ivy. Their solution to cut down all the ivy and most of a hedge in the front yard leaving a mess behind and to permanently jam the windows shut so they are not usable and in the process breaking the handles.
We have now thankfully moved out of there but they just won't quit, they sent us a letter before we planned to move saying that the landlady was planning to have the entire property renovated and re-carpeted. Then once we handed notice they confirmed again that we did not need to have the property professionally cleaned as they would be decorating when we left. Now at check out they are trying to withhold our deposit saying they are trying to charge for the carpet and decorating and for the fact the window latches are broken, for the damp, paint and plaster on the cupboards for the missing ivy, and for the damage to the garden their contractor caused for the mould. They are flat out con artists taking advantage of the renters market.
[[EDIT ORIGINAL END]]
Our Tenancy was flawed from the outset. The house was managed by Yourmove (YM)as the Landlady lives in Australia. We are good tenants and have never missed rent payment.
We lived in a shared house and all got 'credit checked/referenced' on our way in for £70 each. Then when the tenancy came up for renewal we had another person added, and her fees for 'credit checked/referencing' were £70 . When the extra housemate as above decided to move out again. they insisted we all be 'credit checked/referenced' again to the tune of £240 EACH! that's £720 to stay in a house we had lived in for two years PLUS £120 for contract renewal. Also they only would rene it because we were deemed as 'Unstable/unreliable' (I reiterate we never missed rent) When we asked about this they threatened eviction and they said that it was the credit check company putting their prices up, what they failed to mention is that this company is their sister company. Also they refused to give us either a valid invoice with a breakdown of charges or the contact details of our landlady which we have a legal right to saying that they could not release it due to data protection, that did not seem to stop them handing my phone number cold callers galore!! Do not be fobbed off on this point YOU HAVE A LEGAL RIGHT TO CONTACT YOUR LANDLORD/LADY DIRECTLY!!
I required a guarantor and so my mother agreed with the proviso that she was only liable for me alone, they assured her that if she attached a letter to this effect that she was covered. As well as credit checking us again they also requested my guarantor be referenced again too, they pointed out that while the original letter that my mother had attached at their request was nice, had anything in fact gone wrong she would have been liable for the entire property letter or no. And they denied lying to her about her liability.
Within 2 months of moving it was evident that the house suffered with cold spots and damp and mould. Two of us developed chest infections by this. When we notified YM they tried to blame us for the damp saying that it was our fault for having a bed against the wall, IN A BEDROOM!!! and that it was our responsibility to repair it on a regular basis. Then in Jan 2012 a leak developed in the bathroom and created a hole in the plaster of the ceiling in the kitchen. The leak itself was fixed fairly quickly but the ceiling was not repaired until Oct 2012, and when the contractors came they plastered the whole ceiling including the cupboards shut. When we notified YM of this they said they would get them to fix it when they came back, but instead when they came back to paint they painted all the cupboards too. Then when we noticed the large windows in the house wouldn't shut because of the ivy they said they would get someone to fix the windows and deal with the ivy. Their solution to cut down all the ivy and most of a hedge in the front yard leaving a mess behind and to permanently jam the windows shut so they are not usable and in the process breaking the handles.
We have now thankfully moved out of there but they just won't quit, they sent us a letter before we planned to move saying that the landlady was planning to have the entire property renovated and re-carpeted. Then once we handed notice they confirmed again that we did not need to have the property professionally cleaned as they would be decorating when we left. Now at check out they are trying to withhold our deposit saying they are trying to charge for the carpet and decorating and for the fact the window latches are broken, for the damp, paint and plaster on the cupboards for the missing ivy, and for the damage to the garden their contractor caused for the mould. They are taking advantage of the renters market.
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By : Archie T
4 Jul 2013Hi this is interesting - as a long suffering YM landlord to see the other side. When I had direct contact with my tenants they told me how YM slagged me off to them - they knew it was all lies as we...
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Complaints Procedure
www.your-move.co.uk/help/complaints-process
Last updated at 12/16/2015, 6:40:56 AM by allAgents
