Comments on Agent Fees

Initially, Dawn was very nice to deal with. However, when she went on holiday, Tracey took over. We put in for a flat and passed all the references and credit checks. Our guarantor passed the references and credit checks. Our guarantor is in a wheelchair and not the quickest at doing things, but he got all the documents that they asked for. He also doesn't do internet banking and was assured by Let Alliance that it won't be an issue. After providing a number of documents. Our guarantor even increased the amount from £29,000 to £35,000. We received an email from Tracey, who told us that they are refusing our application. She blamed Let Alliance, but they don't make the decision. It's purely down to the landlord or letting agent. She didn't even have the decency to ring us. They all knew the circumstances of us being homeless and staying in a hotel. Tracey did not care and she lied. Tracey even laughed at us over the phone when we rang her. When we asked why she didn't ring us she replied "well because you'd of shouted at me that's why". How unprofessional is that. No understanding or care in the stressful situation that we are in. Oh and also the property was re advertised on rightmove before we even got the holding fee back and that took a week to get back. We had an email this morning from Tracey after we complained and let's just say it's a fob off response. We are going to contact The Property Ombudsman and ARLA. We honestly don't understand how they are still in business. Don't trust these people. They will waste your time, build your hopes up and let you down at the last minute. Avoid.