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Newton Abbot, TQ12
2.3/5, 11 Reviews
36% Recommended
50% sales valuation accuracy
100% letting valuation accuracy
60% sales fee satisfaction
0% letting fee satisfaction
Your Move estate and letting agents in Newton Abbot located at one of the most prominent positions in the town centre with large window frontage providing an excellent showcase for our residential and lettings properties.The Your Move estate agency in Newton Abbot is very much a people focused business and provide
s a great service for all of our sellers and landlords. We provide a free property inspection for homes in the area, and once instructed we advertise our properties on the Your Move website, a number of leading property portals and the local newspaper.
Latest Reviews
Alex Middleton-White
janice pointon
Performance Statistics
| Services | Valuation | Fees | Min Price of property reviewed | Max Price of property reviewed |
|---|---|---|---|---|
| Sales | 50.00% | 60% | £140,000 | £380,000 |
| Lettings | 100% | 0% | £465 | £675 |
Address
Your Move
39 Courtenay Street, Newton Abbot, Devon
TQ12 2QL
01626 365 906
Services offered
- Sales
- Lettings
- Block Management
- Surveys
- Conveyancing
- Mortgage Advice
Advertise on
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Latest Properties
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Your Move Branches (View All 263)
Paul should be ...
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1 Star Review
Paul
By : 'Alex'
Services : Sales( As a Buyer )
Sold price : £285000
Would you recommend ? : No
Postcode : TQ12
6 Mar 2023
People found this helpful0
I would personally use anyone else bar this firm, we used Paul and where very clear our offer was contingent in being in by Christmas (this was august) and he advised the seller had agreed, absolutely not the case and the sale nearly fell through because our solicitors tried for the sale... Read Full Review
Comments (1)
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Alex Middleton-White said about Your Move
Services : Sales( As a Buyer )Date: 6th Mar 2023
I would personally use anyone else bar this firm, we used Paul and where very clear our offer was contingent in being in by Christmas (this was august) and he advised the seller had agreed, absolutely not the case and the sale nearly fell through because our solicitors tried for the sale completion. Paul also told us the owner was selling as his wife divorced him and he was moving in with the mistress he was caught with, absolutely not the case after speaking to the neighbours, he was a well loved man who's wife passed from cancer and he didn't start dating again for nearly a decade afterwards. Refused to speak to us or even look at us on key collection day just chucked the keys at us. Honestly when we buy our next house I would actively avoid any listings with them
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By : Laura Hopkinson-Cross
16 Mar 2023We have investigated your comments and after talking with the member of staff involved along with conducting a full audit using the files retained, we cannot substantiate your claims. The Newton...
Forged my signature, ...
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1 Star Review
By : 'Tom'
Services : Sales( As a Vendor )
Sold price : £380000
Would you recommend ? : No
Postcode : TQ5
27 Sept 2022
People found this helpful1
I used Your Move with the recent sale of our property in Devon. I had submitted all of the paperwork, including a Property Information Questionnaire (PIQ) where I explained at length about recent flooding events due to a network issue. Your Move took it upon themselves, to copy that PIQ, remove... Read Full Review
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Tom B said about Your Move
Services : Sales( As a Vendor )Date: 27th Sep 2022
I used Your Move with the recent sale of our property in Devon. I had submitted all of the paperwork, including a Property Information Questionnaire (PIQ) where I explained at length about recent flooding events due to a network issue. Your Move took it upon themselves, to copy that PIQ, remove the very important details and then forge my signature, in what I can only believe to be some sort of an attempt at trying to sell the property quickly, hassle free and using trickery for potential buyers. Your Move accidentally sent the forged document to me, as part of the complaints procedure where I was accused of not declaring the flooding, prior to the property being marketed. It took them 8 weeks to finally offer a derisory £250 compensation, for what amounts to gross misconduct, fraud and forgery. I’d certainly recommend against using Your Move, unless you want to potentially land yourself in a lot of bother in years to come. Thankfully, the information about the flooding had come out through other sources and the buyer did not wish to renegotiate the sale price.
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Rude staff, communication on ...
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1 Star Review
By : 'Jimmy'
Services : Sales( As a Vendor )
Sold price : £287000
Would you recommend ? : No
Postcode : TQ12
16 Feb 2022
People found this helpful0
Rude staff, communication on the whole was poor both with our sale and purchase, however Jen was accommodating and friendly. Would not recommend this estate for selling or buying.... Read Full Review
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Jimmy Gempton said about Your Move
Services : Sales( As a Vendor )Date: 16th Feb 2022
Rude staff, communication on the whole was poor both with our sale and purchase, however Jen was accommodating and friendly. Would not recommend this estate for selling or buying. Avoid!!
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Your move Newton ...
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4 Star Review
Paul
By : 'Paul'
Services : Sales( As a Buyer )
Would you recommend ? : Yes
Postcode : TQ12
21 Feb 2021
People found this helpful0
It was a long process but the agents were very helpfull when nothing appeared to be happening. A good friendly service... Read Full Review
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Paul said about Your Move
Services : Sales( As a Buyer )Date: 21st Feb 2021
It was a long process but the agents were very helpfull when nothing appeared to be happening. A good friendly service overall.
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My advice would be to go with ...
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1 Star Review
By : 'janice'
Services : Letting( As a Owner )
Rent PCM : £465
Would you recommend ? : No
Postcode : TQ2
23 Oct 2019
People found this helpful0
My advice would be to go with another company if you are letting your property , as the last 3 tenants they have provided have fallen well below expectation . They just do not get enough former landlords' or employers' references ( and do not tell you they have failed to get them !) .... Read Full Review
Comments (0)My advice would be to go with another company if you are letting your property , as the last 3 tenants they have provided have fallen well below expectation . They just do not get enough former landlords' or employers' references ( and do not tell you they have failed to get them !) .
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janice pointon said about Your Move
Services : Letting( As a Owner )Date: 22nd Oct 2019
My advice would be to go with another company if you are letting your property , as the last 3 tenants they have provided have fallen well below expectation . They just do not get enough former landlords' or employers' references ( and do not tell you they have failed to get them !) .
In addition they made no less than 4 mistakes when doing the contracts , despite my emailing them with precise information .
They are also poor at any follow up work .
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Service above & ...
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4 Star Review
Paul
By : 'John'
Services : Sales( As a Buyer )
Would you recommend ? : Yes
Postcode : TQ12
10 Apr 2019
People found this helpful0
Completed our purchase of a property, in Newton Abbot, at end of March 2019, after a nightmare 6 months, due to solar panels. Paul went the extra miles to help us through it and I would recommend him & the branch, to anyone buying or selling property in this... Read Full Review
Comments on Agent Fees
I was buying, so no fees payable.
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John Rogers said about Your Move
Services : Sales( As a Buyer )Date: 9th Apr 2019
Completed our purchase of a property, in Newton Abbot, at end of March 2019, after a nightmare 6 months, due to solar panels. Paul went the extra miles to help us through it and I would recommend him & the branch, to anyone buying or selling property in this area.
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Terrible ...
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1 Star Review
Paul
By : 'Conan48'
Services : Sales( As a Buyer )
Sold price : £140000
Would you recommend ? : No
Postcode : TQ9
14 Jan 2019
People found this helpful2
Avoid this branch and company at all costs. The man is abusive and rude, he probably won't put your offer through to the vendor because he tells you they'll laugh in your face! Wouldn't ever EVER use this service they are abusive and... Read Full Review
Comments on Agent Fees
Not good
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Conan48 said about Your Move
Services : Sales( As a Buyer )Date: 14th Jan 2019
Avoid this branch and company at all costs. The man is abusive and rude, he probably won't put your offer through to the vendor because he tells you they'll laugh in your face! Wouldn't ever EVER use this service they are abusive and unprofessional.
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Paul ...
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1 Star Review
Paul
By : 'Jr25'
Services : Other
Sold price : £140000
Would you recommend ? : No
Postcode : TQ9
10 Jan 2019
People found this helpful1
My friend was about to put an offer on a flat today. She rang and spoke to Paul Caisley. He was verbally abusive down the phone, told her that the vendor would laugh in her face about the offer. He was practically shouting at her and left her in tears. We then spoke to Ben who was absolutely lovely ... Read Full Review
Comments on Agent Fees
Bad
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Jr25 said about Your Move
Services : Other( )Date: 10th Jan 2019
My friend was about to put an offer on a flat today. She rang and spoke to Paul Caisley. He was verbally abusive down the phone, told her that the vendor would laugh in her face about the offer. He was practically shouting at her and left her in tears. We then spoke to Ben who was absolutely lovely (thank you Ben) *** To insult and mock a young girl buying her first flat the way he did is absolutely vile. **
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Great service and friendly ...
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5 Star Review
Ben
By : 'Andy'
Services : Sales( As a Vendor )
Would you recommend ? : Yes
Postcode : TQ12
3 Dec 2018
People found this helpful0
Your Move have been very helpful with the sale of my property especially Ben and Louise who have assisted me greatly with sound advice and communications whilst going through the process, they have kept me informed throughout and answered any questions I've asked them, I'd highly... Read Full Review
Comments on Agent Fees
The agents fees aren’t the cheapest or dearest but the service you get makes it well worth the money.
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Andy F said about Your Move
Services : Sales( As a Vendor )Date: 3rd Dec 2018
Your Move have been very helpful with the sale of my property especially Ben and Louise who have assisted me greatly with sound advice and communications whilst going through the process, they have kept me informed throughout and answered any questions I've asked them, I'd highly recommend the team at Your Move whether you're buying or selling property.
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We had a great experience ...
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5 Star Review
Louise
By : 'LeeG'
Services : Sales( As a Buyer )
Would you recommend ? : Yes
Postcode : TQ2
21 Nov 2017
People found this helpful1
We had a great experience with Louise. She chased solicitors when they had gone quiet. Always kept me in the loop and didn't get frustrated towards the end when I was ringing her most days. Sometimes when calling up and Louise wasnt in the office Iwould be waiting for a call back but other... Read Full Review
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LeeG said about Your Move
Services : Sales( As a Buyer )Date: 21st Nov 2017
We had a great experience with Louise. She chased solicitors when they had gone quiet. Always kept me in the loop and didn't get frustrated towards the end when I was ringing her most days. Sometimes when calling up and Louise wasnt in the office Iwould be waiting for a call back but other members of staff didn't pass on my message to her. But i just called back anyway which wasnt a problem. I would recommend highly
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Hi As a tenant newly moved ...
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1 Star Review
By : 'Jane'
Services : Letting( As a Tenant )
Rent PCM : £675
Would you recommend ? : No
Postcode : TQ12
20 Apr 2015
People found this helpful2
Hi As a tenant newly moved in I was unaware (my fault) that YOUR MOVE estate agency would not allow me to choose my own energy supplier and by default I have to go with their choice which is Spark Energy. I have tried to stop the transfer and to make Flow Energy my first choice but I am told that ... Read Full Review
What agent could do to change your mind?
The agent should not charge for 'Permitted Occupier' fee in addition to the holding fee. The agent should not nominate or pass my details on to any energy supplier but should leave that to me to decide which supplier to use. They should take that out of the agreement form.
Comments on Agent Fees
I was charged a holding fee of £300 which was not refundable. They also charged me £90 for permission for my son to move in as a "Permitted Occupier". I feel this is an unfair fee and should be refunded to me.
Comments (0)Hi
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Jane L-M said about Your Move
Services : Letting( As a Tenant )Date: 19th Apr 2015
Hi
As a tenant newly moved in I was unaware (my fault) that YOUR MOVE estate agency would not allow me to choose my own energy supplier and by default I have to go with their choice which is Spark Energy. I have tried to stop the transfer and to make Flow Energy my first choice but I am told that although the gas transfer won't take place for another 3 days, the transfer is in process and I cannot change so I have to go with Spark. Spark tell me that it will take around 3 weeks for the transfer from the date of the change. I am annoyed with Your Move who did not highlight to me (I did not read the small print) that they had choice of my energy provider. I have asked them why they have chosen Spark and whether YOUR MOVE make a profit from my having to use Spark Energy but I have not had any reply from them. I do not know the tariffs for Spark but have YOUR MOVE have given me no choice but to go with them. So be wary, all prospective tenants of YOUR MOVE estate agency, and read the small print. Even if you read the small print, you may not have a choice. ! Landlord - if you are aware that YOUR MOVE force tenants to use Spark, please speak up against this!
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Kindly note that legally, letting agents need to publish information about their tenancy fees, government-approved redress schemes and client money protection schemes on their website and on third party websites (on which agents are listed). For properties to lease/rent in England, agents need to keep this information up to date and precise on allAgents or specify within the property description.
Complaints Procedure
No procedure set.
Last updated at 12/15/2015, 11:36:54 AM by allAgents
