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Dudley, DY1
3/5, 24 Reviews
50% Recommended
78% sales valuation accuracy
50% letting valuation accuracy
80% sales fee satisfaction
89% letting fee satisfaction
Your Move Estate Agents, Dudley enjoys a busy and convenient high street position. We offer a variety of different services to our customers, free market appraisals are offered and a no sale/let no fee package with excellent marketing available through the main property portals.
Latest Reviews
Winsome Mendez
"Wish I could give 0 the way I was ..."
24 Jun 2023
Elizabeth Fieldhouse
Dudley Extension Sew In
Performance Statistics
| Services | Valuation | Fees | Min Price of property reviewed | Max Price of property reviewed |
|---|---|---|---|---|
| Sales | 78.00% | 80% | £72,000 | £430,000 |
| Lettings | 50% | 89% | £550 | £900 |
Address
Your Move
215 High Street, Dudley, West Midlands
DY1 1PB
01384 455000
Services offered
- Sales
- Lettings
- Block Management
- Surveys
- Conveyancing
- Mortgage Advice
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Your Move Branches (View All 263)
Yesterday I've ...
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1 Star Review
By : 'Carmen'
Services : Letting( As a Prospective Landlord/Tenant )
Rent PCM : £900
Would you recommend ? : No
Postcode : DY1
15 Oct 2024
People found this helpful11
Yesterday I've experienced the most disgusting experience I have ever had with an estate agency and all I had to do for it is call ' Your Move – Dudley '. I called to query a 2-bed house to rent in DY1. I called their office and introduced myself and stated my purpose. At this... Read Full Review
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Yesterday I've experienced the most disgusting experience I have ever had with an estate agency and all I had to do for it is call ' Your Move – Dudley '.
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Carmen Saltan said about Your Move
Services : Letting( As a Prospective Landlord/Tenant )Date: 14th Oct 2024
Yesterday I've experienced the most disgusting experience I have ever had with an estate agency and all I had to do for it is call ' Your Move – Dudley '.
I called to query a 2-bed house to rent in DY1. I called their office and introduced myself and stated my purpose. At this point is worth mentioning that I am Romanian so I speak with an east European accent. A lady answered my call with an attitude not fit for someone that works in customer service but it was a Monday morning so I gave her the benefit of the doubt although I just finished a night shift and continued to speak with her politely. I have told her the address of the property and she immediately dismissed me saying 'when we will book viewings, we'll give you a call is this the best number to call you? ' . She didn't even take my name; not a single question asked about me or my situation, absolutely nothing. The whole phone call conversation was less than a minute (10:23 am - 45 seconds to be precise – talk about efficiency). After so many years in UK I can smell a racist from miles away so I knew something isn't right. Luckily for me I have a gorgeous white British partner who has an amazing Black Country accent so within the next minutes I asked her to call and make the same query. And guess what? She got a viewing booked for this Friday. As you can tell by the attached snip she had her booking confirmation received within minutes too - I was so so jealous.
Then I was thinking maybe it's a mistake so I left a query on right move also expressing my desire to see the property with my full details thinking I will be shorty called for a booking too. Long story short - it never happened !
For 'upper management' if you ever see my message if your properties are not open for all people why not post it? Something in between the lines ' For this property we are looking for .. and then state their desired traits'. Why do you need to treat people like that for what is the gain? It's 2024 to dismiss someone based on their accent it's disgusting and not needed. Do better!
PS: The property does look lovely so I will come and see it on Friday ? !
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1 Star Review
By : 'Winsome'
Services : Letting( As a Tenant )
Rent PCM : £750
Would you recommend ? : No
Postcode : DY1
24 Jun 2023
People found this helpful0
Wish I could give 0 the way I was... Read Full Review
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Winsome Mendez said about Your Move
Services : Letting( As a Tenant )Date: 24th Jun 2023
Wish I could give 0 the way I was treated
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Najma is ...
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5 Star Review
By : 'Myke'
Services : Online Auctions
Sold price : £430000
Would you recommend ? : Yes
Postcode : B99
15 Feb 2023
People found this helpful0
We sold our house in Blythe Valley, Solihull very quickly through Najma at Your Move. Najma's middle name must be Pro-active. Naj is extremely professional, friendly, approachable and always keeps us up to date with progress. Naj will answer emails, calls and texts- even on her days... Read Full Review
Comments (0)We sold our house in Blythe Valley, Solihull very quickly through Najma at Your Move.
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Myke said about Your Move
Services : Online Auctions( )Date: 15th Feb 2023
We sold our house in Blythe Valley, Solihull very quickly through Najma at Your Move.
Najma's middle name must be
Pro-active. Naj is extremely professional, friendly, approachable and always keeps us up to date with progress.
Naj will answer emails, calls and texts- even on her days off.
Forever chasing solicitors, other estate agents ensuring any hiccups or delays are minimised.
We've moved many times over the years and Najma is 'Simply the Best'!!!
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Highly recommended, They have ...
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5 Star Review
By : 'Elizabeth'
Services : Letting( As a Tenant )
Rent PCM : £625
Would you recommend ? : Yes
Postcode : DY1
29 Jul 2022
People found this helpful0
Highly recommended, They have been absolutely fantastic throughout my experience. Elizabeth (EL) really went above and beyond for us. I can't thank El and Charlotte enough for their help and efforts at this branch.... Read Full Review
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Elizabeth Fieldhouse said about Your Move
Services : Letting( As a Tenant )Date: 29th Jul 2022
Highly recommended, They have been absolutely fantastic throughout my experience. Elizabeth (EL) really went above and beyond for us. I can't thank El and Charlotte enough for their help and efforts at this branch. Thankyou.
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Best customer service I have ...
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5 Star Review
By : 'Zoe'
Services : Letting( As a Tenant )
Would you recommend ? : Yes
Postcode : DY1
16 Aug 2021
People found this helpful0
The best customer service I have ever received! I can hand on heart highly recommend David Stokes and Charlotte from YourMove's Dudley Branch. The customer service was exceptional and they both went above and beyond their roles for myself, ensuring me every step of the way the whole process... Read Full Review
Comments (0)The best customer service I have ever received! I can hand on heart highly recommend David Stokes and Charlotte from YourMove's Dudley Branch. The customer service was exceptional and they both went above and beyond their roles for myself, ensuring me every step of the way the whole process has been such a wonderful experience.
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Zoe Horton said about Your Move
Services : Letting( As a Tenant )Date: 15th Aug 2021
The best customer service I have ever received! I can hand on heart highly recommend David Stokes and Charlotte from YourMove's Dudley Branch. The customer service was exceptional and they both went above and beyond their roles for myself, ensuring me every step of the way the whole process has been such a wonderful experience.
I cannot speak high enough of this branch and colleagues.
They are well deserving of my praise, very friendly approachable, and professional.
It's been an absolute pleasure! From the minuet go, If your looking for a property to rent or buy, or even sell please don't hesitate to contact David or Charlotte. The whole process couldn't of been easier! They are highly deserving of my praise.
Many thanks, For all your help I cannot thank you enough.
ZH
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1 Star Review
By : 'Dudley'
Services : Sales( Prospective Vendor/Buyer )
Would you recommend ? : No
Postcode : DY3
13 May 2021
People found this helpful0
Visited the Estate agents in Dudley town today. Abruptly spoken to by the manager Miss Hussain. I was expressing an interest in purchasing a property. She showed no interest in selling any properties. Very bad experience would not... Read Full Review
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Dudley Extension Sew In said about Your Move
Services : Sales( Prospective Vendor/Buyer )Date: 12th May 2021
Visited the Estate agents in Dudley town today. Abruptly spoken to by the manager Miss Hussain. I was expressing an interest in purchasing a property. She showed no interest in selling any properties. Very bad experience would not recommend.
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4 Star Review
By : 'June'
Services : Sales( As a Vendor )
Would you recommend ? : No
Postcode : DY4
29 Mar 2021
People found this helpful0
I sold my house with your move there was always someone to answer my queries and even to listen to me having a rant ?, and they kept me updated. They do their best to get you a good deal. I would recommend them. I am also using your move to sell my mothers... Read Full Review
Comments (0)I sold my house with your move there was always someone to answer my queries and even to listen to me having a rant ?, and they kept me updated.
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June Reynolds said about Your Move
Services : Sales( As a Vendor )Date: 28th Mar 2021
I sold my house with your move there was always someone to answer my queries and even to listen to me having a rant ?, and they kept me updated.
They do their best to get you a good deal. I would recommend them.
I am also using your move to sell my mothers house
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5 Star Review
By : 'Tash'
Services : Letting( As a Tenant )
Would you recommend ? : Yes
Postcode : DY5
28 Oct 2020
People found this helpful0
Could not recommend Your Move more. Out of all the estate agents I’ve ever spoken to David and Charlotte were by far the most friendly and helpful. They went above and beyond for us to secure a property to rent within a matter of hours. When they took our number to call us back, they did... Read Full Review
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Tash phillips said about Your Move
Services : Letting( As a Tenant )Date: 28th Oct 2020
Could not recommend Your Move more. Out of all the estate agents I’ve ever spoken to David and Charlotte were by far the most friendly and helpful. They went above and beyond for us to secure a property to rent within a matter of hours. When they took our number to call us back, they did so within minutes. And speaking to them on the phone you can just tell they are genuinely lovely people. Thank you so much to you both - absolutely amazing service
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Myself and my partner needed ...
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5 Star Review
By : 'Katie'
Services : Letting( As a Tenant )
Would you recommend ? : Yes
Postcode : B69
25 Jun 2020
People found this helpful0
Myself and my partner needed to move out ASAP. Charlotte helped us with everything, looking out for properties for us and getting everything done for us. She went above and beyond and we couldn’t be more grateful, especially at this difficult time. If you Look at properties with yourmove, ... Read Full Review
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Katie Garner said about Your Move
Services : Letting( As a Tenant )Date: 24th Jun 2020
Myself and my partner needed to move out ASAP. Charlotte helped us with everything, looking out for properties for us and getting everything done for us. She went above and beyond and we couldn’t be more grateful, especially at this difficult time. If you Look at properties with yourmove, we 1000% recommend Charlotte. We couldn’t of asked for more. Thank you!!!
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Disappointing and ...
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1 Star Review
By : 'Rob'
Services : Sales( As a Vendor )
Sold price : £88000
Would you recommend ? : No
Postcode : DY4
27 May 2020
People found this helpful0
I appointed Your Move after they had managed to sell another property on my street relatively quickly but after appointing them I found them unprofessional and regret not undertaking further research prior to appointing an agent. On my few visits to their Dudley office the radio was playing... Read Full Review
Comments (2)I appointed Your Move after they had managed to sell another property on my street relatively quickly but after appointing them I found them unprofessional and regret not undertaking further research prior to appointing an agent.
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Rob said about Your Move
Services : Sales( As a Vendor )Date: 26th May 2020
I appointed Your Move after they had managed to sell another property on my street relatively quickly but after appointing them I found them unprofessional and regret not undertaking further research prior to appointing an agent.
On my few visits to their Dudley office the radio was playing loudly, desks were a mess, and the staff were drinking cans of pop. I felt rushed to sign the contracts and leave without being given the opportunity to talk or read through the extensive contracts.
I informed them repeatedly that I was not able to undertake daytime viewings in the week as I work full time 9-5, and yet almost everytime I was contacted regarding a potential viewing they had suggested a mid-afternoon mid-week viewing.
I asked them if they could provide my mobile number to potential viewers so I could be contacted should there be any issues, particularly given that most of my viewings were outside of office hours. This obviously never happened and on a few occasions I had no shows. It was nearly a 3 hour round trip from my new property (I had moved out) so this was obviously extremely frustrating and a waste of my time that could potentially have been easily avoided. I ultimately gave the agent a key to allow them to undertake viewings (once the contract changed so I would not have to pay per viewing). I provided detailed instructions of the procedure to deactivate the house alarm alongside other things. Prior to the first viewing I received a call asking how to deacitvate the alarm. I had a similar call for at least one subsequent viewing.
I had people turning up for veiwings asking basic questions that they should have been informed about initially. In one instance the viewer hadn't been told the property was leasehold and was immediately no longer interested. On a couple of other occasions the viewer had not been informed the property was being sold (at that time) through the modern method of auction and how that works from a buyers perspective. These were fundamental elements of the sale of the property and should have been conveyed to interested parties before anything else. I basically wasted a lot of time travelling to do viewings for people who would not have been interested if they had been given the proper information, or travelling for viewings where people had just not turned up.
As part of the marketing package I had paid for I was meant to have a for sale board erected outside my property. After a couple of weeks this still hadn't been installed so I called the branch who confirmed they'd chase this. After another couple of weeks still no board so I called again and was told they were ordering a board as we spoke. Still no board appeared. Only once I actually next had an opportunity to visit the branch and was sitting face to face, which was a few months into the sale, did they actually resolve this.
I had one sale fall through (no fault of the agent) and asked the agent to give me a few days to think over my next steps with regards to marketing the property. Despite this instruction the agent went ahead to show a new interested party around the property. This person ultimately put in an offer (and has since completed purchase of the property) but I felt rushed into accepting it at the time due to the actions of the agents.
The property had been vacant for a number of months during the sale process. On one of my visits to check up on the property I found the alarm had been deactivated. I spoke to the neighbour and found out the alarm had been going off, and they had rung the agent who had attended to turn off the alarm. I was not contacted at any point to be told this had occured or that there was an issue with the alarm that needed resolving.
In early May 2020 we were suddenly chased by the agent stating there was a desire to complete the sale within a couple of weeks. This was despite restrictions being in place at the time relating to the Coronavirus pandemic meaning that it was extremely unlikely any party could move house unless there were exceptional circumstances. My solicitor asked for clarity regarding this as there were still several enquiries outstanding at the time and we received a response from the agent stating the reasons for the pressure to complete were none of our concern. Frankly both rude and extremely unhelpful.
I am obviously pleased that my property is now sold but I will definitely be researching agents more thoroughly the next time I move.
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By : John
5 Jun 2020To be quite frank with you Rob, having read this review in its entirety it sounds as if you went above and beyond to make Your Moves life a living hell... no viewings in normal house, refused to give ...
Excellent, clear advice and ...
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5 Star Review
By : 'Stuart'
Services : 20
Would you recommend ? : Yes
Postcode : WV2
12 Oct 2019
People found this helpful0
Kind and friendly staff, Simon was very helpful, gave excellent advice and explained all queries clearly, felt well supported. Would highly... Read Full Review
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Stuart Stanway said about Your Move
Services : 20Date: 11th Oct 2019
Kind and friendly staff, Simon was very helpful, gave excellent advice and explained all queries clearly, felt well supported. Would highly recommend.
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Disrespectful ...
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1 Star Review
By : 'Anas'
Services : Letting( As a Tenant )
Would you recommend ? : No
Postcode : B17
18 Jun 2019
People found this helpful2
Very unprofessional staff! We had a viewing five weeks ago for a "furnished house" as advertised. Then, after we said okay, they changed it to be part furnished so I asked the agent several times to know what furniture is missing but she never got back to me. Even after we decided to take ... Read Full Review
Comments (1)Very unprofessional staff!
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Anas said about Your Move
Services : Letting( As a Tenant )Date: 17th Jun 2019
Very unprofessional staff!
We had a viewing five weeks ago for a "furnished house" as advertised. Then, after we said okay, they changed it to be part furnished so I asked the agent several times to know what furniture is missing but she never got back to me. Even after we decided to take the property we had to wait for 4 weeks to have another viewing as the refurbishment work has not finished despite claiming that the house is ready to move. Eventually, we decided to pull out but the agent response was so unprofessional and disrespectful accusing us wasting their time!!!
What about our wasted time and money paid for the holding deposit!!!
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By : Your Move Dudley
18 Jun 2019Hello Mr Anas apologies in regards to your experience with the letting of one of our rental property's, the property was advertised as part furnished (not fully furnished) as the landlord was doing...
Dufton ...
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1 Star Review
By : 'Timi'
Services : Letting( As a Tenant )
Would you recommend ? : No
Postcode : QUIN
18 May 2019
People found this helpful1
Very dissapointed!! Very unprofessional staff. We had viewing one week ago. It was multiple viewing with other people. We asked agent for few questions and she couldnt answer them. She said that agency will ring us on Monday (our viewing was.on saturday) and will answer all our questions. Till now... Read Full Review
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Timi said about Your Move
Services : Letting( As a Tenant )Date: 17th May 2019
Very dissapointed!! Very unprofessional staff. We had viewing one week ago. It was multiple viewing with other people. We asked agent for few questions and she couldnt answer them. She said that agency will ring us on Monday (our viewing was.on saturday) and will answer all our questions. Till now nobody come back to us!
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By : Your Move Dudley
18 May 2019Dear Timi I'm sorry to hear that you are disappointed. I understand you wanted to clarify if dogs were accepted and if the landlord would wait longer for you to move, i 'm sure you can appreciate...
Called over a week ago to ...
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1 Star Review
By : '1973'
Services : Sales( Prospective Vendor/Buyer )
Would you recommend ? : No
Postcode : DUDL
8 Apr 2019
People found this helpful1
Gave them all information . Investment property so ready to go and pretty much a viable property for my needs . I have had to chase them for appointment and I still haven't got one as no one bothers to come back to me !! The vendors are the ones ultimately missing out here . Again they... Read Full Review
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1973 said about Your Move
Services : Sales( Prospective Vendor/Buyer )Date: 7th Apr 2019
Gave them all information . Investment property so ready to go and pretty much a viable property for my needs . I have had to chase them for appointment and I still haven't got one as no one bothers to come back to me !! The vendors are the ones ultimately missing out here . Again they are missing out on potential long term business as if I purchased they them would have been my letting agents .
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By : Your Move Dudley
9 Apr 2019We're very sorry to hear you have had difficulty arranging a viewing, it's difficult for us to look into with the information you have provided. If you could call the branch on 01384 455000 with...
great fast sale very close to ...
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5 Star Review
By : 'simon'
Services : Sales( As a Vendor )
Would you recommend ? : Yes
Postcode : WV10
7 Apr 2019
People found this helpful0
Fast sale close to the asking price. Very pleased with the service. Staff always approachable. All quests delt with to complete sale faster than 3 months. Only took 2 months. Happy to use them... Read Full Review
Comments on Agent Fees
Fair agent fees
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simon howell. charlotte, tony and naj. all very he said about Your Move
Services : Sales( As a Vendor )Date: 6th Apr 2019
Fast sale close to the asking price. Very pleased with the service. Staff always approachable. All quests delt with to complete sale faster than 3 months. Only took 2 months. Happy to use them again
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Exceptional service no ...
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5 Star Review
By : 'Mr'
Services : Letting( As a Tenant )
Would you recommend ? : Yes
Postcode : DY2
25 Mar 2019
People found this helpful0
Brilliant service beyond doubt, full credit were due very happy and pleased showed us 3viewings within 2days and found us a suitable... Read Full Review
Comments on Agent Fees
Good
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Mr sall said about Your Move
Services : Letting( As a Tenant )Date: 25th Mar 2019
Brilliant service beyond doubt, full credit were due very happy and pleased showed us 3viewings within 2days and found us a suitable property
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Recommendations ...
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5 Star Review
By : 'Mr'
Services : Letting( As a Owner )
Would you recommend ? : Yes
Postcode : DY1
14 Dec 2018
People found this helpful1
We have dealt with Tony, Paul, Dave, Charlotte and Naj of the Dudley Branch of Your Move for many years now. We have always found them to be helpful, friendly and professional in the purchase of properties and the subsequent letting of them. We always made them aware of our requirements for... Read Full Review
Comments on Agent Fees
Reasonable
Comments (1)We have dealt with Tony, Paul, Dave, Charlotte and Naj of the Dudley Branch of Your Move for many years now. We have always found them to be helpful, friendly and professional in the purchase of properties and the subsequent letting of them.
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Mr & Mrs Morris said about Your Move
Services : Letting( As a Owner )Date: 14th Dec 2018
We have dealt with Tony, Paul, Dave, Charlotte and Naj of the Dudley Branch of Your Move for many years now. We have always found them to be helpful, friendly and professional in the purchase of properties and the subsequent letting of them.
We always made them aware of our requirements for letting our properties and to date these have been met quickly and efficiently. Well done.
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By : Your Move Dudley
14 Dec 2018Its been a pleasure, thank you for your kind...
breached code of ...
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1 Star Review
By : 'worst'
Services : Sales( Prospective Vendor/Buyer )
Would you recommend ? : No
Postcode : DY2
15 Nov 2018
People found this helpful1
Tony and Paul had breached the Code of Practice as an Estate Agent and got me to sign an agreement without telling me what l am exactly tied into. I just wanted a quick valuation and with the lies of telling me they have 12 potential buyers already for properties in the area. i didnt have my... Read Full Review
Comments on Agent Fees
Overcharged for the service provided to me. did not have the 12 potentional buyers they said they had. only had a few viewings
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worst customer service said about Your Move
Services : Sales( Prospective Vendor/Buyer )Date: 15th Nov 2018
Tony and Paul had breached the Code of Practice as an Estate Agent and got me to sign an agreement without telling me what l am exactly tied into. I just wanted a quick valuation and with the lies of telling me they have 12 potential buyers already for properties in the area. i didnt have my glasses to read what l was signing but trusted Paul Williamns as l had known him for almost 20 years. They got me to sign a 'sole agency' contract which meant l could not sign up with another agent. I was advised its a 'No sale No Fee' basis. Had l been told l would NOT have used Yourmove. Over the weeks the branch manager became quite rude and aggressive because l would not sell a property through them at a much reduced price. Since putting a review up re the service l received and them not providing me with a copy of agreement l decided to use another agent because instead of apologising Tony became aggressive and he has made a false allegation that l became aggressive and he has several witnesses when it was only him and another receptionist at branch. i refused to speak to him and he slammed the door behind me when l went to collect the keys. I could not believe a branch manager could condone this sought of behaviour. i have now sent all the emails we had exchanged to head office customer relataions Head office. (Tony l do not wish for you to reply to this review as you are under investigation)
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By : Your Move Dudley
15 Nov 2018As per our previous response. Thank you for your comments. We take all feedback seriously, however in response to your concerns about being mislead into signing the agreement, we must point out that...
So glad we chose Your ...
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5 Star Review
By : 'Sharon'
Services : Sales( As a Vendor )
Would you recommend ? : Yes
Postcode : DY1
11 May 2017
People found this helpful0
So glad we chose Your Move,Dudley to sell our house.From Paul's expert valuation,sold within two days,to the professional after sales treatment.Nothing is too much trouble for... Read Full Review
Comments on Agent Fees
Reasonable for them managing to get a sale at a higher valuation than "online"estate agents.
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Sharon L said about Your Move
Services : Sales( As a Vendor )Date: 10th May 2017
So glad we chose Your Move,Dudley to sell our house.From Paul's expert valuation,sold within two days,to the professional after sales treatment.Nothing is too much trouble for them.
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Worst letting agents we have ...
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1 Star Review
By : 'Meera'
Services : Letting( As a Tenant )
Rent PCM : £550
Would you recommend ? : Yes
Postcode : DY9
6 May 2017
People found this helpful4
Worst letting agents we have ever dealt with.We rented a property recently through Dudley branch. The agent we met was Najma Ayub. She only cared about getting money from us asap not giving any service . Not professional at all . Wouldn't recommend this letting agents at all. It was a big... Read Full Review
Comments on Agent Fees
Poor customer service
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Meera said about Your Move
Services : Letting( As a Tenant )Date: 5th May 2017
Worst letting agents we have ever dealt with.We rented a property recently through Dudley branch. The agent we met was Najma Ayub. She only cared about getting money from us asap not giving any service . Not professional at all . Wouldn't recommend this letting agents at all. It was a big mistake we did by choosing them to rent a property.
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Complaints Procedure
www.your-move.co.uk/help/complaints-process
Last updated at 12/15/2015, 10:02:51 AM by allAgents
