XanderMatthew

I have found them to be untrustiworthy and would never use them again I let my property through them in 2014. When I looked at T&Cs I saw that they wanted to get a renewal fee if the tenants stayed on. I don't blame them for trying, but I told them I wasn't prepared to do business with them on ... Read Full Review

Jeroen did not want to deal with me after his company handed my partner over to debt collectors for not paying money claimed by XanderMatthews. My partner and I did not agree with this claim. I called Jeroen to clear this up or find an amicable solution. He did not call me back after I left ... Read Full Review

A very poor customer experience. The agent told me what I was looking for instead of asking. I found the tone and approach very aggressive and rude. Did not listen and was very ... Read Full Review

This is the second time in four years I have used Xander Matthews. The first time was in April 2011 working with Kevin Oakes and recently with Kosta Giannakakis. As per April 2011 I used XM to find me new tenants for my property in SW16. XM acted quickly to find me two professional tenants and rest ... Read Full Review

After I had been let down by different letting agent I gave Xander Matthew a try. They were great, found me a tenant straight away and sorted any problems with the letting straight away. Very happy with the ... Read Full Review

Elishah assisted me in finding a tenant for my flat and I appreciated her effort in finding me good prospective tenants at a suitable price. As I understood, competition was strict around the area and I appreciated the updates from Elishah whenever we had a prospective offer. What could be ... Read Full Review

Jeroen called me on the back of an advert I personally put up and his persistence won the day. I had 2 other local agents on the case as well as my own advertising for around 2 weeks before Xander Matthews took it on. Elisha (did the viewing) found me a tenant in 2 days, which was very impressive! ... Read Full Review

As I was a distant purchaser I needed additional support in the purchase of an apartment. The ability to just 'call round' to the property or office was just not available. Michael Owusu proved very accessible and helpful by both phone and e-mail and went out of his way to help provide the ... Read Full Review

Elishah Anderson has been excellent in helping me let our house, which was done within the first weekend. She has also been extremely helpful post letting in helping me get the tenants settled. The back office I would say did a decent job too. A few things were missed but were rectified when ... Read Full Review

The agency staff took advantaged of my desperate situation in finding a house to rent for me and my 4 yr old son, they show me a property which I liked we went straight to the office to put an offer to the landlord they ask me to enter my credit card details and told me that they will only charge ... Read Full Review

After two months of having my flat on with another agent and not getting any acceptable offers, I decided to list it with XanderMatthew. In less than a week they had secured a tenant, completed the reference checks and got the documents signed and completed. Service has been very quick and ... Read Full Review

I use a few services regionally and I can (with confidence) say that XanderMatthew is by far and away the best, most reliable and most responsible lettings agent that I deal with! XanderMatthew is providing me with tenants and the service (both lettings and management) is top-notch so I would ... Read Full Review

We feel we were treated awfully by this company. After signing a 12 month contract we were told we would have to pay £200 more per month to keep our property after 4 months of being there - if we refused to do this then we would be kicked out at 6 months. We could not believe the obvious ... Read Full Review

Good letting experience overall. All of the staff I dealt with we're experienced and not your typical wide boys. The process was easy, signed everything electronically and the flat is nice. What more could I ask ... Read Full Review

Taking the opportunity I would like to thank Naomi Keshinro for fast and uncomplicated settling issues associated with renting an apartment. Agent Naomi Keshinro done brilliantly . Thanks ... Read Full Review

From start to finish the service was very professional. Expert staff on hand to guide me through the process. They offer excellent value for money so went fully managed as they charge less than the bigger high street agents but I got better service. Would highly ... Read Full Review

Kevin and Natalie were both very professional and responded quickly during the course of my sale. It was difficult at times and even though it took longer than expected, they remained focused. Kevin in particular dedicated a lot of time to keeping momentum and chasing all parties involved. They ... Read Full Review

Naomi was very helpful in showing us the flat and actually staying long hour in order to meet with us. Jeroen and herself made sure that we read everything and understood all the bits that we had to. hey were both very nice and professional. Especially Naomi was really helpful and really tried ... Read Full Review

Good - very professional, tactful, approachable, skilled negotiator and likeable person My preference - to be told the terms of contract before tenants have been found. Issues more generally with Xander MAtthews re the cost of services provided - eg inventories at £200 when you can get ... Read Full Review

Naomi did very well in succeeding in letting this property, she produced more applicants than other agents. she was excellent with the viewings, and really tried hard to secure this tenancy. without her, the tenancy would not have gone ... Read Full Review