AVOID THIS COMPANY - COMPLETELY UNACCEPTABLE! Moved into our student house today, it was extremely filthy! tenant direct claimed they had professional cleaners in, when it took us 3 hours to clean the downstairs bathroom to a liveable state. Plugs thick with hair so bad they look like they've never ... Read Full Review

Awful. So poorly organised I do not understand how they are still in business. They lose forms, tell you lies and never follow up on their promises. As a highly organised person myself I could run this business better with my eyes closed. Infuriating is how I would sum up my time with... Read Full Review

They were unprofessional, tried to bully me in to paying an increased rent after I'd signed the contract and refused to repair the flat for over the last 7 months of the lease. They are hard to contact and when you do manage to contact them, they don't provide you with any of the information that... Read Full Review

I emailed Tenant Direct as my gas boiler had stopped working on Sunday at 4pm and the heating and hot water had both gone off. I knew it was unlikely anyone would respond on a Sunday and did'nt expect a response until Monday. I was called by the John Pierce on Monday at exactly 8.45 am, which... Read Full Review

Do not use this unprofessional agency, even as an introduction to a property. My daughter signed for a property that has a long standing penetrating damp problem with black blinds, black carpet flaking plaster, all due to severe damp.The property had no inventory. The house had not been cleaned at... Read Full Review

So myself and 7 others rented a house in Southampton through tenants direct. When we moved in we found that the previous tenants had not cleaned anywhere so we had to clean the house ourselves until 3 days later a cleaning crew turned up. We wrote a huge list of all the problems with the house to... Read Full Review

For three years, I have occupied a flat at 34 Lodge Road Southampton. During this time, I have experienced several issues that were at no point, remedied sufficiently, or at all. This was in spite of following all of the procedures for doing so, stated in the tenancy agreement. All requests and... Read Full Review

[[EDIT ORIGINAL START]] They were an awful letting agents. They asked for moneys that had already been payed to be payed multiple times until I physically yelled at the woman down the phone. The same goes for breakages: several phone calls and e-mails indicating not only the problem but that they... Read Full Review

Although this agent appears helpful upfront and dealing with issues such as maintenance they have many hidden charges that are not made clear and are not in the tenancy agreement, contrary to the requirements of ARLA membership that they accredit themselves to. Additional fees approximately... Read Full Review

Being a student the letting agency was not the most approachable. Although, I am living in a non-student property, things do still get broken, where it would be the letting agents/landlords obligation to fix them. After phoning them repeatedly asking them to repair things they were utmost... Read Full Review

Having had a broken bath and broken shower for long periods of time, they came round to 'repair them' by putting gaffer tape over cracks, didn't even last a day, leaving us without cleaning facilities. When we got the property it was a total mess, and when we moved out we cleaned it to well... Read Full Review

I have recently been through the process of finding a proporty to rent with my fellow students with Tenant Direct and found the customer service to be professional, honest and speedy. I will continue to use tenant Direct through the next 2 years of my studies as it is rare to find an angency who... Read Full Review

After having viewed several properties with several different agents we decided to rent a property through Tenant Direct and moved in, in July 2011. The property was an older property and during our tenancy we have had several maintenance issues arise, from a leaking washing machine to the boiler... Read Full Review

Worst landlords I have ever had the displeasure of dealing with. Had 3 viewings, no basic questions were answered. AVOID THIS AGENCY!!!! They start off pleasant then once you have paid if you have any questions they are basically rude and have no, even basic, information. We rented a 5 bed... Read Full Review

I have had dealings with TD during the last 10/12 years in the capacity of a Landlord. All staff have always been polite, efficient, professional and I believe, fair to both myself and my tenants. It can sometimes be a difficult process but TD have remained unbiased and professional throughout... Read Full Review

I rented with Tenant Direct when a was a student when we first moved in we had a few issues with maintenance and the property needed a clean but when we phoned in the property manager was really nice and came out and looked at our issues and then arranged for them to be taken care of , the cleaning ... Read Full Review

Do not use this company. I'm a student and moved in to our first house with some friends. When we met with the agent and he should us around we asked about parking which we were promised (which was a lie) we also asked about some outside space as there was a court yard between our property and the ... Read Full Review

I was looking for a flat last summer with my girlfriend and got recommended by a friend to speak to Tenant Direct, I found them to be very friendly and approachable and they helped us negotiate a good deal on a property we were interested in. We are still living there now so they did a good job for ... Read Full Review

I lived in a property managed by tenant direct for two years and I have had a good experience with them. We had a few issues throughout the tenancy with maintenance issues and they always responded quickly and the property managers were very friendly. All in all good job tenant direct... Read Full Review

Have had nothing with problems from the start. Our shower broke, so much so water got into the electric and coming out the downstairs light switches. We called TD to let them know, they said they would call us back...nothing. We got someone in ourselves in the end. And actually they have still... Read Full Review