Tenant Direct

These guys have horrendous reviews for a reason. Tenant Direct both owned and managed the property that I was a tenant in. My housemates and I suffered from a range of issues that tenant direct refused to acknowledge. We had rats from the day we moved in and they refused to get rid of them for 8 ... Read Full Review

I was with Tennant Direct in 2014 for two years. They refused to fix our boiler and made us live in the freezing cold with no heating for a year. After being ill ever since, I have now found out that it is due to the mold that was in that house. We had many other problems with Tennant Direct, but ... Read Full Review

We've used Tenant Direct Southampton for the past 5 years. They have been absolutely amazing. We've rented with them problem and hassle free. Karliegh has been an absolute superstar. Thank you so so much for a pleasant ... Read Full Review

This company is not trustworthy, they advertised the property with free wifi, on moving in they changed the narrative that one of the tenants has the wifi to share. Second, they lied that I did not tidy the room on left the property. They tried to withhold my deposit and even added an additional ... Read Full Review

I was with tenant direct for 3 years, great communication and professional service. All maintenance issues were sorted as quickly as possible and a very understanding agency. I would 100 percent recommend tenant direct, and was very sad that I moved agencies due to buying. Thank ... Read Full Review

Excellent service by Karleigh... Tenant direct, She even helps during her days off!! Way to go girl!! Keep up your good ... Read Full Review

As a residential landlord I have dealt with Tenant Direct for the last 16 years and use them to fully manage my houses in Southampton. I find them pleasant and professional to deal with and when issues arise, which is unavoidable with houses, they are efficient and quick to respond, I believe ... Read Full Review

Stay away at all cost. **. They don't even take you to the property to show you how to open the doors with different keys when you initially move in. They first lied rejected my right to rent and made up a new law which was absolute nonsense. They sometimes sent people to my flat or booked ... Read Full Review

First of all the agent said he was a private landlord. I was supposed to see 3 different apartments. On the day of the viewings, I get an e-mail that only 1 is left, but there are other properties suitable for me. I had liked one and I was hoping it was not taken. I got a text message with a ... Read Full Review

Awful service not sure how they can justify the fees as do NOTHING. Keep emailing us as 1 of the students in the house share has not paid rent. Contacting all the guarantors and tenants instead insinuating others may have to pay the amount overdue. Not the case all have separate agreements which ... Read Full Review

Absolute joke of an estate agents. Dishonest and unprofessional in every way. Very expensive and do almost nothing they should unless you badger them. Downright rude at times ... Read Full Review

In the 6 moths I have lived in the Tenant Direct property I have reported maintenance issues on over 10 occasions. You must consistently hassle them in order for anyone to come and solve the issue, for myself these including problems with a clear safety risk such as exposed electrical wires in ... Read Full Review

Absolutely a joke. AVOID THIS COMPANY AT ALL COSTS PLEASE DO NOT USE THEM. They will rip you offat every corner, they really only care about the money, they will do NO maintenence on your house whatsoever. Here are a few of the problems with one of their properties that they still have done nothing ... Read Full Review

Absolutely disgusting customer service! After viewing the property they told us that the price had been increased, we accepted because we liked the house, big mistake. Then after moving in and speaking with the Landlord , we found out that he doesn't get charged a fee and we pay it via a rent ... Read Full Review

Absolutely useless, not only did they seem to act on no issues we raised with them but they also seem to have a (hidden) fee for everything. Additionally we received the house only partially cleaned yet when we left it well cleaned we still got billed �130 cleaning charges. Then on top of that ... Read Full Review

Extremely horrible experience, They showed us a property and then agreed to send us details of the property via email. I had to cancel few other properties and potential viewings, 3 days later after calling them multiple times, told me property been given to someone else. We been calling them ... Read Full Review

Rats ate through the door to our kitchen as it was rotten, and became residents of our kitchen for the entire tenancy. Rang up tenant direct to ask them to sort out our issue and they claimed that the rats were due to our 'own living standards' and that we would have to deal with it ourselves. ... Read Full Review

Moved into a Tenant Direct Property as a Student. It wasn't cleaned before we got there but it wasn't terrible. Either way, that was the least of our worries. In the winter it started to get very cold inside the house - often colder than outdoors temperatures. We complained about this half a dozen ... Read Full Review

WORST AGENCY IN SOUTHAMPTON! Moved into our home to find no cleaning had been carried out, furniture that was promised to be replaced upon viewing the property was still present and in a foul state, carpets full of cat urine, it literally was as bad as is possible. tenant direct took literally ... Read Full Review

AVOID THIS COMPANY - COMPLETELY UNACCEPTABLE! Moved into our student house today, it was extremely filthy! tenant direct claimed they had professional cleaners in, when it took us 3 hours to clean the downstairs bathroom to a liveable state. Plugs thick with hair so bad they look like they've never ... Read Full Review