By : 'Chandra' Services : Sales( As a Buyer ) Sold price : £325 Would you recommend ? : No Postcode : BH2
20 Jan 2023
People found this helpful1
If I said this was the worst experience of buying a property from this agent, it would be an understatement..
Selling in Nottingham and buying in Bournemouth.. a new build.
The offer was accepted in August 2022, and I put my property up for Sale.. An offer was made in a few days( from a First... Read Full Review
If I said this was the worst experience of buying a property from this agent, it would be an understatement.. Selling in Nottingham and buying in Bournemouth.. a new build. The offer was accepted in August 2022, and I put my property up for Sale.. An offer was made in a few days( from a First time buyer ) and accepted by me, enabling me to buy my dream home in Bournemouth. I then gave my existing tenant 4 months notice as he was moving in with his partner and baby. The holding deposit for My purchase was made the following day and I was asked about the choice of kitchen, carpets etc. I made the journey to Bournemouth to the kitchen fitters to select the options made available. I chose an uplift of the sink and taps etc and made the uplift payment after lots of hassle and mind changing and price changing from THEM, I hasten to add... The completion date was November 2022, and I had requested my mortgage to be ported and there were conditions on the mortgage, that as long as I completed simultaneously on the sale of my property and purchase I could retain my existing mortgage rate. The buyer of my property was reluctant to wait 4 months to complete, so I reduced the price slightly to keep him.. I then hear in early November that the date has now been extended to February with the excuse of weather conditions etc. My buyer is not happy , as he is now incurring extra costs to his existing landlord for an extension for a couple of months. Each and every time I asked to speak to the manager of the agency, he is away and unable to take my call and eventually I would hear from the agency 3 days later after leaving messages with his Staff and emails.. They always seem to avoid answering my questions about my purchase. I feel they use the geographical distance to Bournemouth as my achillies heel and put me on the back burner... The specification that was agreed on my new apartment was changed several times without my knowledge and only when I protested vehemently did they revert back to the original agreement. Please bear in mind I had paid for these changes upfront. My buyer is desperate for answers and if I cannot speak to the agent , then therefore I am not equipped with honest and transparent explanations. I hasten to add, this is just a briefest synopsis of whats been going on. I was asked to drive from London to Bournemouth to finally select my choice of carpet from the 6 options offered. This was diarised 2 weeks prior and I receive a call from the agents on the day to confirm my time of arrival.. Nearly 1.5 hours into the drive, I get a frantic call from the agent to inform me that the samples cannot be located in their offices and therefore its going to be a wasted journey as they have already selected the carpet colour for me!!! As i am driving, I remain calm and make my way to the Agents and am met with a hysterical crying agent, trying to explain that she is overwhelmed by this situation and cannot do anything.. I would just like to add, that as this drama was unfolding, her colleague in the office was shocked at this outburst on her part....I do not entertain this type of behaviour and tone of her voice of non accountability... It was very embarrassing for her to behave like this with us.. I have had a wasted journey with my Son who took the day off to accompany me to see the apartment. We are then informed that we cannot see the apartment as the builders are on site.. at this point we are disappointed and feeling totally marginalised by this treatment dealt to me.. I remain calm and request that the Manager , on his return from annual leave contact me. It took 6 days for that call to arrive... I then receive a call last week, that the build is further delayed till April end... again the weather is to blame they say... My solicitor was ready to exchange contracts to their timings and the agent accused her of dragging her feet... I defended her with a reply that it was infact their solicitors dragging their feet, but to be honest, I was thinking , maybe the Universe was telling me something.. My buyer was again informed about this further delay and has now gone into financial debt and I am now assisting him with this issue as NONE of this is his fault. Both our mortgage offers are at risk with a further fee and maybe a rise in the interest rate.... I inform the agent about this and it falls on deaf ears... I have incurred further costs in leaving my property empty since the first completion date was offered (November 2022) with loss of rent , and payment of service charges, empty council tax fees and standing utility daily charges.. My property remains empty as I am now unable to Let this due to time restrictions etc.. I requested a video of the finish of my apartment 3 weeks ago ( as I have paid extra for a few changes ) and am still waiting to see it... and they were accusing us of delaying the exchange .... I have today spoken to my solicitor and lo and behold nothing from their solicitors in reference to the questions that need answering over a month ago.... I have all the emails and evidence of this and I just needed to air my thoughts ..Who knows what the end result will be, but this has been awful and I have expressed this to the agent many a time.... All I wanted was to be kept in the loop and my calls returned and some respect shown as I had jumped every hoop they wanted me to... I have taken some advice and 2 days later I am still waiting for a call from the agent... unbelievable dreadful state of affairs..
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My experience in dealing with ...
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5 Star Review
Sam
By : 'Paul' Services : Sales( As a Vendor ) Would you recommend ? : Yes Postcode : BH5
15 Oct 2020
People found this helpful1
My experience in dealing with Taylormade was excellent they handled the sale of my property very professionally and the communication on events was always forthcoming,
Very... Read Full Review
Services : Sales( As a Vendor )Date: 14th Oct 2020
My experience in dealing with Taylormade was excellent they handled the sale of my property very professionally and the communication on events was always forthcoming, Very good
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Sell with them to be able to ...
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2 Star Review
By : 'Jaycee' Services : Sales( Prospective Vendor/Buyer ) Would you recommend ? : No Postcode : BH21
3 Jul 2019
People found this helpful3
I guess my title says it all, I wanted to buy a property that was advertised on the market with them, but my mistake was I did not put my own property on the market with them. Their terms are £300 if you withdraw your property from sale once you have agreed to let this agency sell it for ... Read Full Review
Comments on Agent Fees
I just feel a fee for withdrawing your property from the market is unusual and unfair. It smacks of unfair practice too.
I guess my title says it all, I wanted to buy a property that was advertised on the market with them, but my mistake was I did not put my own property on the market with them. Their terms are £300 if you withdraw your property from sale once you have agreed to let this agency sell it for you, ie. if you cannot find a suitable property to buy, So four people chase one property, all put their houses for sale with Taylor Made, but only one person can buy the house, but three may get charged if they cannot find something else, win win for Taylor Made. So the house I liked sold to someone else, someone probably that was selling through Taylor Made. I emailed and said I was very interested still, if it fell through could my offer stand, and guess what - it did fall through, and yes it was sold to someone else for the second time. So the moral of the story is, if you don't sell through them, you will probably not be successful in making any offers for anything they are advertising for sale. I would not use them to sell a property of mine as they are restricting the potential buyers who may wish to buy your property, but who may choose to sell with an alternative agent.
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Professional and ...
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5 Star Review
Alannah
By : 'Luke' Services : Sales( As a Buyer ) Sold price : £195000 Would you recommend ? : Yes Postcode : BH5
2 Jul 2019
People found this helpful1
Completed a purchase of a flat through Taylor Made last month, can't speak highly enough of them. Sam and Alannah were incredibly professional and helpful and excellent at staying in touch. Wouldn't hesitate to recommend them and would definitely use them if I were to sell in the future... Read Full Review
Completed a purchase of a flat through Taylor Made last month, can't speak highly enough of them. Sam and Alannah were incredibly professional and helpful and excellent at staying in touch. Wouldn't hesitate to recommend them and would definitely use them if I were to sell in the future but for now I'm very happy in my new place!
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Thank you for your review Luke. Its certainly appreciated from us here at Taylor Made Bournemouth. We hope you enjoy your new apartment and we wish you well for the...
A very warm and personable ...
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5 Star Review
Sam
Alannah
By : 'Claire' Services : Sales( As a Vendor ) Would you recommend ? : Yes Postcode : BH5
4 Jun 2019
People found this helpful1
Sam and Alannah at Taylor Made were exceptionally efficient and with a warm and personable approach. It was so refreshing not to have to explain who I was and my situation to a different person when phoning the office, which is what you get with the larger firms.
I would thoroughly recommend... Read Full Review
Sam and Alannah at Taylor Made were exceptionally efficient and with a warm and personable approach. It was so refreshing not to have to explain who I was and my situation to a different person when phoning the office, which is what you get with the larger firms. I would thoroughly recommend Taylor Made, thank you so much for all your help and guidance with the sale of my property.
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Thank you very much for your kind review Claire, it's certainly appreciated. We wish you well for the...
We can't recommend Sam and ...
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5 Star Review
Sam
By : 'Mr' Services : Sales( As a Vendor ) Would you recommend ? : Yes Postcode : BH1
7 Sept 2016
People found this helpful3
We can't recommend Sam and the team at Taylor Made enough. Having previously tried to sell our flat we had encountered problems with inexperienced agents and didn't feel we were receiving a good service at all. Sam was a pleasure to deal with - always called when he said he would, had a great... Read Full Review
We can't recommend Sam and the team at Taylor Made enough. Having previously tried to sell our flat we had encountered problems with inexperienced agents and didn't feel we were receiving a good service at all. Sam was a pleasure to deal with - always called when he said he would, had a great understanding of our property and the type of buyer required and went above and beyond to ensure that things went as smoothly as possible. We are delighted that the saga that was our property sale is now over and want to thank both Sam and the team at Taylor Made Poole Hill for all their hard work - you are stars!
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Selling a leasehold property ...
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5 Star Review
Sam
By : 'MH' Services : Sales( As a Vendor ) Sold price : £130000 Rent PCM : £650 Would you recommend ? : Yes Postcode : BH2
17 Sept 2014
People found this helpful5
Selling a leasehold property in need of a lease extension can be a tricky and complicated business with no less than 3 sets of solicitors and 4 interested parties, all made particularly difficult if any one party is unresponsive. Despite the commission from the sale of my little flat being... Read Full Review
Services : Sales( As a Vendor )Date: 16th Sep 2014
Selling a leasehold property in need of a lease extension can be a tricky and complicated business with no less than 3 sets of solicitors and 4 interested parties, all made particularly difficult if any one party is unresponsive. Despite the commission from the sale of my little flat being relatively small beer in the scale of things, Sam at Taylor Made has persevered actively chasing and pushing solicitors and the buyer for a total of 7 months finally bringing things to a successful conclusion today much to everyone's relief. I cannot recommend Sam highly enough and actually think that he could be about to change the Estate Agent stereo type! Its also fair to say that as a landlord Taylor Made have performed very well as my letting agents, having owned and let property in Bournemouth for a number of years with a variety of agents I wouldn't advise looking any further.
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Awful. 1. Agent passed gas ...
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1 Star Review
By : 'Terry' Services : Letting( As a Tenant ) Rent PCM : £725 Would you recommend ? : No Postcode : BH6
7 Jun 2014
People found this helpful3
Awful. 1. Agent passed gas bill of £900 from previous tenant onto me. Without my permission. The account was with British gas business with a standing charge of £100 pcm. Took several months to resolve. TM caused problem did not assist in... Read Full Review
Services : Letting( As a Tenant )Date: 6th Jun 2014
Awful. 1. Agent passed gas bill of £900 from previous tenant onto me. Without my permission. The account was with British gas business with a standing charge of £100 pcm. Took several months to resolve. TM caused problem did not assist in resolving.
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