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Regents Staines, Staines TW18

4.7/5, 286 Reviews
95% Recommended

91% sales valuation accuracy

94% letting valuation accuracy

100% sales fee satisfaction

86% letting fee satisfaction

Contact Us

Townends Regents, combining knowledge, expertise and reputation. We have an integral understanding of local values and an unparalleled knowledge of the Surrey property market. Our enhanced level of customer service and support sets us apart from the competition and our continued success is built upon a foundati

on of trust and understanding. Our highly trained and experienced property experts are committed to providing the best service for all of our landlords, vendors, buyers, or tenants.

Townends Regents Staines covers Staines-upon-Thames, Ashford, Bedfont, Feltham, Hampton, Lower Sunbury, Stanwell, Shepperton, Upper Halliford and Wraysbury. Staines’ residents benefit from being on the bank of the River Thames, there are plenty of riverside pubs and many water sports to observe or participate in, making it a popular and diverse residential location. If you are thinking about selling, buying, letting or renting in or around Staines-upon-Thames contact us today.

When you work with Townends Regents you benefit from:

- The opportunity to work with property experts who understand the mind-set of sellers, buyers, landlords and tenants across Surrey.
- The complete property solution with a full range of services available in-house, reducing the stress involved in dealing with a number of different parties.
- A marketing package which is tailored to maximise your property's exposure.
- Dedicated Branch and Central Teams who handle your transaction through to completion, maximising speed, efficiency and providing you with one key point of contact
Latest Reviews
Performance Statistics
ServicesValuationFeesMin Price of property reviewedMax Price of property reviewed
Sales91.00%100%£125,000£4,700,000
Lettings94%86%£795£2,250
Areas covered
  • SL3
  • TW15
  • TW18
  • TW19
Address

Stirling Ackroyd
142-144 High StreetStaines, Middlesex
TW18 4AH
01784 455 299

Services offered
  • Sales
  • Lettings
  • Block Management
  • Surveys
  • Conveyancing
  • Mortgage Advice
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Latest Properties

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Stirling Ackroyd Branches (View All 38)
BRANCH ASSET
I have been extremely ...

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5 Star Review

By : 'Nick'
Services : Letting( As a Tenant )
Rent PCM : £950
Would you recommend ? : Yes
Postcode : TW18

6 Sept 2016
People found this helpful0

I have been extremely impressed by the professionalism and attention to detail that both Alex and Riya displayed during my recent search for a property. They always answered my questions promptly and when they didn't know they always checked to make sure their responses were accurate. Nothing was... Read Full Review


Comments on Agent Fees

All good - very fair

Comments (0)Was this helpful?:
We were nervous about renting ...

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4 Star Review
UserName

By : 'Mr.'
Services : Letting( As a Owner )
Would you recommend ? : Yes
Postcode : TW18

26 Aug 2016
People found this helpful0

We were nervous about renting as this is our family home not a buy-to-let, however Regents made the whole process painless. Jo and the team lined up a number of suitable tenants and helped guide us through the red tape. This is the first time I have used Regents in Staines and would definitely... Read Full Review


Comments on Agent Fees

Good

Comments (0)Was this helpful?:
Very professional and fast ...

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5 Star Review
UserName

By : 'StainesResident111'
Services : Letting( As a Tenant )
Would you recommend ? : Yes
Postcode : TW18

22 Aug 2016
People found this helpful0

Very professional and fast service. We sorted out all paper work in a few days and were in the property very promptly. Any issues thus far they've been quick to respond... Read Full Review


What agent could do to change your mind?

More expensive than previous lettings but fair given quality of service.


Comments on Agent Fees

More expensive than previous lettings but fair given quality of service.

Comments (0)Was this helpful?:
Really lovely friendly staff ...

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5 Star Review

By : 'Laura'
Services : Letting( As a Tenant )
Rent PCM : £1000
Would you recommend ? : Yes
Postcode : TW15

16 Aug 2016
People found this helpful0

Really lovely friendly staff both showing us around and helping set up once moved in. They always kept in contact before and after the... Read Full Review

Comments (0)Was this helpful?:
We have recently bought a ...

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5 Star Review

By : 'S'
Services : Sales( As a Buyer )
Would you recommend ? : Yes
Postcode : TW19

8 Aug 2016
People found this helpful0

We have recently bought a property through Regents and from the start to the end it wasn't an easy process but Regents Team managed it well. Their honest feedback on valuation, communication and understanding of client's needs and putting their interest first is definitely a plus. My best... Read Full Review


What agent could do to change your mind?

N/A to this service


Comments on Agent Fees

N/A to this service

Comments (0)Was this helpful?:
Both Matt Clifford and Josh ...

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4 Star Review

By : 'Angela'
Services : Sales( As a Vendor )
Sold price : £353000
Would you recommend ? : Yes
Postcode : TW18

7 Aug 2016
People found this helpful0

Both Matt Clifford and Josh Heather updated us appropriately throughout the sale and at all times acted in a professional and approachable manner. Any queries raised, were responded to within a good... Read Full Review


What agent could do to change your mind?

The Agent's fees - Willing to negotiate.


Comments on Agent Fees

The Agent's fees - Willing to negotiate.

Comments (0)Was this helpful?:
I am happy to say that ...

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5 Star Review
UserName

By : 'T.C.'
Services : Sales( As a Vendor )
Sold price : £397
Would you recommend ? : Yes
Postcode : TW18

29 Jul 2016
People found this helpful0

I am happy to say that Micheal and Nicola, at the Staines branch, were both professional and prompt during the whole... Read Full Review

Comments (0)Was this helpful?:
From the beginning to the end ...

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5 Star Review
UserName

By : 'Jason'
Services : Letting( As a Tenant )
Would you recommend ? : Yes
Postcode : TW18

28 Jul 2016
People found this helpful0

From the beginning to the end of my tenancy both Stacey and Jo have always made themselves available, returned calls and done their upmost to resolve any issues/questions that have arisen. I would have no issues with recomending them to... Read Full Review


What agent could do to change your mind?

Average


Comments on Agent Fees

Average

Comments (0)Was this helpful?:
I have found Stacey to be ...

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5 Star Review

By : 'Lynn'
Services : Letting( As a Owner )
Would you recommend ? : Yes
Postcode : TW18

26 Jul 2016
People found this helpful0

I have found Stacey to be very helpful. We have been with Regents for around a year know and now I think why did I put up with my previous agents. Stacey always calls me back and always does what she says she will. It is so reassuring to know that you can rely on an agent - which has not been my ... Read Full Review


What agent could do to change your mind?

Good


Comments on Agent Fees

Good

Comments (0)Was this helpful?:
I was very nervous to rent my ...

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5 Star Review

By : 'Sunny'
Services : Letting( As a Owner )
Would you recommend ? : Yes
Postcode : TW19

26 Jul 2016
People found this helpful0

I was very nervous to rent my property as I had never done this before, however Stacey met with me and put me to ease straight away and made everything simple! I am happy to leave my property in her and Regents... Read Full Review

Comments (0)Was this helpful?:
I would just like to say a ...

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5 Star Review
UserName

By : 'John'
Services : Letting( As a Owner )
Would you recommend ? : Yes
Postcode : TW18

26 Jul 2016
People found this helpful0

I would just like to say a big Thankyou to Jo and Stacey for all there great help in finding the right tenants to rent my property in Staines they were always there to help or answer any question I needed and very professional about the way they work. so thankyou to you and all your staff at... Read Full Review


What agent could do to change your mind?

good


Comments on Agent Fees

good

Comments (0)Was this helpful?:
Stacey is really nice and ...

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5 Star Review

By : 'Anu'
Services : Letting( As a Tenant )
Would you recommend ? : Yes
Postcode : TW18

26 Jul 2016
People found this helpful0

Stacey is really nice and efficient.Her response to any enquiry is always quick and precise.she made our move quite stress... Read Full Review

Comments (0)Was this helpful?:
Stacey found the perfect ...

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5 Star Review
UserName

By : 'Celia'
Services : Letting( As a Tenant )
Rent PCM : £1900
Would you recommend ? : Yes
Postcode : TW18

12 Jul 2016
People found this helpful0

Stacey found the perfect house for us in Staines. She was very effective, professional and friendly. Both Stacey and Jo kept us updated throughout the let and we found a lot of support from Regent. Our landlord is also fantastic and he really trusts Regents, so this is a guarantee for us. We had... Read Full Review


What agent could do to change your mind?

Good


Comments on Agent Fees

Good

Comments (0)Was this helpful?:
Katy was very helpful when ...

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4 Star Review

By : 'Chloe'
Services : Letting( As a Tenant )
Rent PCM : £1125
Would you recommend ? : Yes
Postcode : TW18

1 Jul 2016
People found this helpful0

Katy was very helpful when looking for accommodation. She's friendly but professional. Thanks to Emma we have a lovely apartment which is great location wise and... Read Full Review

Comments (0)Was this helpful?:
Very helpful and always fast ...

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5 Star Review
UserName

By : 'Chris'
Services : Letting( As a Tenant )
Rent PCM : £1100
Would you recommend ? : Yes
Postcode : TW18

28 Jun 2016
People found this helpful0

Very helpful and always fast with answers and problem solving. Referencing went fairly easy, which is not always the case as my partner and I are both freelance. Stacey and Jo were exceptional at there jobs and always forthcoming with the necessary information when asked. I would recommend both... Read Full Review


What agent could do to change your mind?

Very good agency. And prices were competitive with other agents.


Comments on Agent Fees

Very good agency. And prices were competitive with other agents.

Comments (0)Was this helpful?:
Katy was very helpful and ...

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5 Star Review

By : 'Emma'
Services : Letting( As a Tenant )
Would you recommend ? : Yes
Postcode : TW18

24 Jun 2016
People found this helpful0

Katy was very helpful and responsive and fully understood our requirements. She was great to work with and I would definitely recommend Katy and... Read Full Review

Comments (0)Was this helpful?:
We have recently sold our ...

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5 Star Review
UserName

By : 'S'
Services : Sales( As a Vendor )
Sold price : £400000
Would you recommend ? : Yes
Postcode : TW18

20 Jun 2016
People found this helpful0

We have recently sold our property through Townends. We used Townends earlier for tenancy agreement and they did a very good job. Therefore we trusted them to sell our property. We always preferred large estate agents as they are professionals. It's like you get what you pay for. We must say... Read Full Review


What agent could do to change your mind?

Good


Comments on Agent Fees

Good

Comments (0)Was this helpful?:
I dealt with Katy from start ...

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5 Star Review

By : 'Samuel'
Services : Letting( As a Tenant )
Rent PCM : £1050
Would you recommend ? : Yes
Postcode : TW19

17 Jun 2016
People found this helpful0

I dealt with Katy from start to finish and she was an absolute pleasure to deal with. There was no stone left unturned and she was fully committed to helping me find the right property. Will be recommending her and townends to my friends and... Read Full Review


Comments on Agent Fees

Reasonable fees, worth every penny

Comments (0)Was this helpful?:
As a first time buyers didn't ...

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5 Star Review
UserName

By : 'Mrs'
Services : Sales( As a Buyer )
Sold price : £250000
Would you recommend ? : Yes
Postcode : TW14

10 Jun 2016
People found this helpful0

As a first time buyers didn't know that buying is so stressful. But Michael help us on every step of the process. Had a bit of difficulty on mortgage side but got through at the end. Overall had a good experience. Definitely buy from them but not the... Read Full Review


What agent could do to change your mind?

Good


Comments on Agent Fees

Good

Comments (0)Was this helpful?:
The Townsend team in Staines ...

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5 Star Review
UserName

By : 'Ketan'
Services : Sales( As a Buyer )
Sold price : £207500
Would you recommend ? : Yes
Postcode : TW19

23 May 2016
People found this helpful0

The Townsend team in Staines did a phenomenal job for us, although all the odd were stacks against us in completing before new stamp duty came into place the Townsend team in particular Michael were on top of it every step of the way. Thanks to this team we completed 1 day ahead of the new stamp... Read Full Review


What agent could do to change your mind?

No agent fees as i was the buyer


Comments on Agent Fees

No agent fees as i was the buyer

Comments (0)Was this helpful?:
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Kindly note that legally, letting agents need to publish information about their tenancy fees, government-approved redress schemes and client money protection schemes on their website and on third party websites (on which agents are listed). For properties to lease/rent in England, agents need to keep this information up to date and precise on allAgents or specify within the property description.

Complaints Procedure

<p><Strong>Listening to you</strong><br /> We are always interested in your views. In particular, we will: Send you a customer questionnaire so that you can tell us what you think of our service. Use any comments, suggestions and compliments you may have about our services to help us improve where relevant.<br /> <strong>Helping us to put things right</strong><br /> In the unlikely event that you may be unhappy with certain aspects of our service, please let us know. We will then thoroughly investigate your comment, suggestion or complaint. We would also like to receive your compliments, as these help us to see what we are getting right, so that we can extend best practice across all of our departments.<br /> If you want to make a comment, suggestion or complaint, you may: - Visit any of our branches and speak to the Branch Manager. - Send a letter to the address indicated in the "Where to contact us" section. - Send an email to us at the email address provided. - Send a fax to 01932 736 599. - Telephone us on 01932 736 500.<br /> When we receive your comment, suggestion or complaint, we will do the following: If you phoned or visited us, we will endeavour to deal with the matter straight away. If this is not possible, we will contact you within seven working days to let you know what we are doing. If you contacted us at Head Office, in writing, we will acknowledge receipt of your letter within three working days. We will then give you a full written response within 21 working days or, if this is not possible, tell you when you can expect a more detailed response.<br /> Where to contact us: Managing Director's Office Unit 2 Wintersells Road Byfleet Surrey KT14 7LF Email: compliance@townends.co.uk Tel: 01932 736 500<br /> Your complaint will be dealt with by the relevant Director dependent on the discipline involved.<br /> If having received our final response you do not agree with some or all of our conclusions, you may contact us again in order that we can review our investigation in the light of your further comments. If you remain dissatisfied after the above procedure has been exhausted, you may do the following: Appeal in writing to:<br /> Residential Sales & Lettings The Property Ombudsman, Milford House, 43 - 55 Milford Street, Salisbury, Wiltshire, SP1 2BP Email: admin@tpos.co.uk Website: www.tpos.co.uk<br /> Lettings The National Federation of Property Professionals, Arbon House, 6 Tournament Court, Edgehill Drive, Warwick CV34 6LG Email: info@arla.co.uk Website: www.arla.co.uk

Last updated at 12/6/2017, 7:00:40 AM by allAgents

Awards won by Stirling Ackroyd, Staines TW18 4AH

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