The UK's Largest Customer Review Website for the Property Industry
The UK's Largest Customer Review Website for the Property Industry

4.7/5, 286 Reviews
95% Recommended
91% sales valuation accuracy
94% letting valuation accuracy
100% sales fee satisfaction
86% letting fee satisfaction
Townends Regents, combining knowledge, expertise and reputation. We have an integral understanding of local values and an unparalleled knowledge of the Surrey property market. Our enhanced level of customer service and support sets us apart from the competition and our continued success is built upon a foundati
Townends Regents Staines covers Staines-upon-Thames, Ashford, Bedfont, Feltham, Hampton, Lower Sunbury, Stanwell, Shepperton, Upper Halliford and Wraysbury. Staines’ residents benefit from being on the bank of the River Thames, there are plenty of riverside pubs and many water sports to observe or participate in, making it a popular and diverse residential location. If you are thinking about selling, buying, letting or renting in or around Staines-upon-Thames contact us today.
When you work with Townends Regents you benefit from:
- The opportunity to work with property experts who understand the mind-set of sellers, buyers, landlords and tenants across Surrey.| Services | Valuation | Fees | Min Price of property reviewed | Max Price of property reviewed |
|---|---|---|---|---|
| Sales | 91.00% | 100% | £125,000 | £4,700,000 |
| Lettings | 94% | 86% | £795 | £2,250 |
Stirling Ackroyd
142-144 High Street, Staines, Middlesex
TW18 4AH
01784 455 299






By : 'Nick'
Services : Letting( As a Tenant )
Rent PCM : £950
Would you recommend ? : Yes
Postcode : TW18
I have been extremely impressed by the professionalism and attention to detail that both Alex and Riya displayed during my recent search for a property. They always answered my questions promptly and when they didn't know they always checked to make sure their responses were accurate. Nothing was... Read Full Review
All good - very fair

By : 'Mr.'
Services : Letting( As a Owner )
Would you recommend ? : Yes
Postcode : TW18
We were nervous about renting as this is our family home not a buy-to-let, however Regents made the whole process painless. Jo and the team lined up a number of suitable tenants and helped guide us through the red tape. This is the first time I have used Regents in Staines and would definitely... Read Full Review
Good

By : 'StainesResident111'
Services : Letting( As a Tenant )
Would you recommend ? : Yes
Postcode : TW18
Very professional and fast service. We sorted out all paper work in a few days and were in the property very promptly. Any issues thus far they've been quick to respond... Read Full Review
More expensive than previous lettings but fair given quality of service.
More expensive than previous lettings but fair given quality of service.
By : 'Laura'
Services : Letting( As a Tenant )
Rent PCM : £1000
Would you recommend ? : Yes
Postcode : TW15
Really lovely friendly staff both showing us around and helping set up once moved in. They always kept in contact before and after the... Read Full Review
By : 'S'
Services : Sales( As a Buyer )
Would you recommend ? : Yes
Postcode : TW19
We have recently bought a property through Regents and from the start to the end it wasn't an easy process but Regents Team managed it well. Their honest feedback on valuation, communication and understanding of client's needs and putting their interest first is definitely a plus. My best... Read Full Review
N/A to this service
N/A to this service
By : 'Angela'
Services : Sales( As a Vendor )
Sold price : £353000
Would you recommend ? : Yes
Postcode : TW18
Both Matt Clifford and Josh Heather updated us appropriately throughout the sale and at all times acted in a professional and approachable manner. Any queries raised, were responded to within a good... Read Full Review
The Agent's fees - Willing to negotiate.
The Agent's fees - Willing to negotiate.

By : 'T.C.'
Services : Sales( As a Vendor )
Sold price : £397
Would you recommend ? : Yes
Postcode : TW18
I am happy to say that Micheal and Nicola, at the Staines branch, were both professional and prompt during the whole... Read Full Review

By : 'Jason'
Services : Letting( As a Tenant )
Would you recommend ? : Yes
Postcode : TW18
From the beginning to the end of my tenancy both Stacey and Jo have always made themselves available, returned calls and done their upmost to resolve any issues/questions that have arisen. I would have no issues with recomending them to... Read Full Review
Average
Average
By : 'Lynn'
Services : Letting( As a Owner )
Would you recommend ? : Yes
Postcode : TW18
I have found Stacey to be very helpful. We have been with Regents for around a year know and now I think why did I put up with my previous agents. Stacey always calls me back and always does what she says she will. It is so reassuring to know that you can rely on an agent - which has not been my ... Read Full Review
Good
Good
By : 'Sunny'
Services : Letting( As a Owner )
Would you recommend ? : Yes
Postcode : TW19
I was very nervous to rent my property as I had never done this before, however Stacey met with me and put me to ease straight away and made everything simple! I am happy to leave my property in her and Regents... Read Full Review

By : 'John'
Services : Letting( As a Owner )
Would you recommend ? : Yes
Postcode : TW18
I would just like to say a big Thankyou to Jo and Stacey for all there great help in finding the right tenants to rent my property in Staines they were always there to help or answer any question I needed and very professional about the way they work. so thankyou to you and all your staff at... Read Full Review
good
good
By : 'Anu'
Services : Letting( As a Tenant )
Would you recommend ? : Yes
Postcode : TW18
Stacey is really nice and efficient.Her response to any enquiry is always quick and precise.she made our move quite stress... Read Full Review

By : 'Celia'
Services : Letting( As a Tenant )
Rent PCM : £1900
Would you recommend ? : Yes
Postcode : TW18
Stacey found the perfect house for us in Staines. She was very effective, professional and friendly. Both Stacey and Jo kept us updated throughout the let and we found a lot of support from Regent. Our landlord is also fantastic and he really trusts Regents, so this is a guarantee for us. We had... Read Full Review
Good
Good
By : 'Chloe'
Services : Letting( As a Tenant )
Rent PCM : £1125
Would you recommend ? : Yes
Postcode : TW18
Katy was very helpful when looking for accommodation. She's friendly but professional. Thanks to Emma we have a lovely apartment which is great location wise and... Read Full Review

By : 'Chris'
Services : Letting( As a Tenant )
Rent PCM : £1100
Would you recommend ? : Yes
Postcode : TW18
Very helpful and always fast with answers and problem solving. Referencing went fairly easy, which is not always the case as my partner and I are both freelance. Stacey and Jo were exceptional at there jobs and always forthcoming with the necessary information when asked. I would recommend both... Read Full Review
Very good agency. And prices were competitive with other agents.
Very good agency. And prices were competitive with other agents.
By : 'Emma'
Services : Letting( As a Tenant )
Would you recommend ? : Yes
Postcode : TW18
Katy was very helpful and responsive and fully understood our requirements. She was great to work with and I would definitely recommend Katy and... Read Full Review

By : 'S'
Services : Sales( As a Vendor )
Sold price : £400000
Would you recommend ? : Yes
Postcode : TW18
We have recently sold our property through Townends. We used Townends earlier for tenancy agreement and they did a very good job. Therefore we trusted them to sell our property. We always preferred large estate agents as they are professionals. It's like you get what you pay for. We must say... Read Full Review
Good
Good
By : 'Samuel'
Services : Letting( As a Tenant )
Rent PCM : £1050
Would you recommend ? : Yes
Postcode : TW19
I dealt with Katy from start to finish and she was an absolute pleasure to deal with. There was no stone left unturned and she was fully committed to helping me find the right property. Will be recommending her and townends to my friends and... Read Full Review
Reasonable fees, worth every penny

By : 'Mrs'
Services : Sales( As a Buyer )
Sold price : £250000
Would you recommend ? : Yes
Postcode : TW14
As a first time buyers didn't know that buying is so stressful. But Michael help us on every step of the process. Had a bit of difficulty on mortgage side but got through at the end. Overall had a good experience. Definitely buy from them but not the... Read Full Review
Good
Good

By : 'Ketan'
Services : Sales( As a Buyer )
Sold price : £207500
Would you recommend ? : Yes
Postcode : TW19
The Townsend team in Staines did a phenomenal job for us, although all the odd were stacks against us in completing before new stamp duty came into place the Townsend team in particular Michael were on top of it every step of the way. Thanks to this team we completed 1 day ahead of the new stamp... Read Full Review
No agent fees as i was the buyer
No agent fees as i was the buyer
Kindly note that legally, letting agents need to publish information about their tenancy fees, government-approved redress schemes and client money protection schemes on their website and on third party websites (on which agents are listed). For properties to lease/rent in England, agents need to keep this information up to date and precise on allAgents or specify within the property description.
<p><Strong>Listening to you</strong><br />
We are always interested in your views. In particular, we will:
Send you a customer questionnaire so that you can tell us what you think of our service.
Use any comments, suggestions and compliments you may have about our services to help us improve where relevant.<br />
<strong>Helping us to put things right</strong><br />
In the unlikely event that you may be unhappy with certain aspects of our service, please let us know. We will then thoroughly investigate your comment, suggestion or complaint.
We would also like to receive your compliments, as these help us to see what we are getting right, so that we can extend best practice across all of our departments.<br />
If you want to make a comment, suggestion or complaint, you may:
- Visit any of our branches and speak to the Branch Manager.
- Send a letter to the address indicated in the "Where to contact us" section.
- Send an email to us at the email address provided.
- Send a fax to 01932 736 599.
- Telephone us on 01932 736 500.<br />
When we receive your comment, suggestion or complaint, we will do the following: If you phoned or visited us, we will endeavour to deal with the matter straight away. If this is not possible, we will contact you within seven working days to let you know what we are doing.
If you contacted us at Head Office, in writing, we will acknowledge receipt of your letter within three working days. We will then give you a full written response within 21 working days or, if this is not possible, tell you when you can expect a more detailed response.<br />
Where to contact us:
Managing Director's Office
Unit 2 Wintersells Road
Byfleet
Surrey
KT14 7LF
Email: compliance@townends.co.uk
Tel: 01932 736 500<br />
Your complaint will be dealt with by the relevant Director dependent on the discipline involved.<br />
If having received our final response you do not agree with some or all of our conclusions, you may contact us again in order that we can review our investigation in the light of your further comments. If you remain dissatisfied after the above procedure has been exhausted, you may do the following:
Appeal in writing to:<br />
Residential Sales & Lettings
The Property Ombudsman,
Milford House,
43 - 55 Milford Street,
Salisbury,
Wiltshire,
SP1 2BP
Email: admin@tpos.co.uk
Website: www.tpos.co.uk<br />
Lettings
The National Federation of Property Professionals,
Arbon House,
6 Tournament Court,
Edgehill Drive,
Warwick
CV34 6LG
Email: info@arla.co.uk
Website: www.arla.co.uk
Last updated at 12/6/2017, 7:00:40 AM by allAgents