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Regents Staines, Staines TW18
4.7/5, 286 Reviews
95% Recommended
91% sales valuation accuracy
94% letting valuation accuracy
100% sales fee satisfaction
86% letting fee satisfaction
Townends Regents, combining knowledge, expertise and reputation. We have an integral understanding of local values and an unparalleled knowledge of the Surrey property market. Our enhanced level of customer service and support sets us apart from the competition and our continued success is built upon a foundati
on of trust and understanding. Our highly trained and experienced property experts are committed to providing the best service for all of our landlords, vendors, buyers, or tenants.
- The complete property solution with a full range of services available in-house, reducing the stress involved in dealing with a number of different parties.
- A marketing package which is tailored to maximise your property's exposure.
- Dedicated Branch and Central Teams who handle your transaction through to completion, maximising speed, efficiency and providing you with one key point of contact
Townends Regents Staines covers Staines-upon-Thames, Ashford, Bedfont, Feltham, Hampton, Lower Sunbury, Stanwell, Shepperton, Upper Halliford and Wraysbury. Staines’ residents benefit from being on the bank of the River Thames, there are plenty of riverside pubs and many water sports to observe or participate in, making it a popular and diverse residential location. If you are thinking about selling, buying, letting or renting in or around Staines-upon-Thames contact us today.
When you work with Townends Regents you benefit from:
- The opportunity to work with property experts who understand the mind-set of sellers, buyers, landlords and tenants across Surrey.- The complete property solution with a full range of services available in-house, reducing the stress involved in dealing with a number of different parties.
- A marketing package which is tailored to maximise your property's exposure.
- Dedicated Branch and Central Teams who handle your transaction through to completion, maximising speed, efficiency and providing you with one key point of contact
"We have recently bought a..."
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5 Star Review
By : 'S'
Services :
Would you recommend ? : Yes
Postcode : TW19
8 Aug 2016
People found this helpful0
We have recently bought a property through Regents and from the start to the end it wasn't an easy process but Regents Team managed it well. Their honest feedback on valuation, communication and understanding of client's needs and putting their interest first is definitely a plus. My best experience is with regent's so far and for that reason, will definitely recommend them to my family and friends.
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Performance Statistics
| Services | Valuation | Fees | Min Price of property reviewed | Max Price of property reviewed |
|---|---|---|---|---|
| Sales | 91.00% | 100% | £125,000 | £4,700,000 |
| Lettings | 94% | 86% | £795 | £2,250 |
Areas covered
- SL3
- TW15
- TW18
- TW19
Address
Stirling Ackroyd
142-144 High Street, Staines, Middlesex
TW18 4AH
01784 455 299
Services offered
- Sales
- Lettings
- Block Management
- Surveys
- Conveyancing
- Mortgage Advice
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Stirling Ackroyd Branches (View All 38)
My husband and I are so ...
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5 Star Review
By : 'Vicki'
Services : Letting( As a Tenant )
Rent PCM : £2250
Would you recommend ? : Yes
Postcode : TW18
24 Jun 2021
People found this helpful0
My husband and I are so appreciative to David Rudley. We are moving from California and this move would have been such a nightmare without his help and guidance. David helped us secure a wonderful property and helped explain the rental/leasing processes in England. He took the time to answer our... Read Full Review
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Gazumped* ...
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1 Star Review
By : 'Furious'
Services : Sales( Prospective Vendor/Buyer )
Would you recommend ? : Yes
Postcode : T18
21 May 2018
People found this helpful5
I wish there was a choice for not putting a star as Townends don't deserve any. I am not a person who writes reviews however in this case I need to post one to tell people the horrific encounter I had with Townsends. I can't express in words how disappointed in words * as they have ... Read Full Review
Comments (0)Was this helpful?:
We've just sold our flat ...
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5 Star Review
By : 'Charlotte'
Services : Sales( As a Vendor )
Would you recommend ? : Yes
Postcode : TW18
3 Feb 2018
People found this helpful0
We've just sold our flat through Townends. We were really happy with the guys enthusiasm to make everything go through, in particular our sales progressor Beckie! Thanks for your work guys... Read Full Review
Comments on Agent Fees
Reasonably priced fees
Comments (0)Was this helpful?:
Even though she informed us ...
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4 Star Review
By : 'Alana'
Services : Letting( As a Tenant )
Would you recommend ? : Yes
Postcode : TW20
7 Dec 2017
People found this helpful0
Even though she informed us as new to the company. Christina came across very confident and enthuastic in her role. She made us feel very comfortable in our decision to proceed with Townends and put an offer on our new property. I am very happy with townends and the way they treat their... Read Full Review
Comments on Agent Fees
Reasonable
Comments (0)Was this helpful?:
Chrissy was attentive and ...
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5 Star Review
By : 'S'
Services : Surveying
Would you recommend ? : Yes
Postcode : TW18
6 Dec 2017
People found this helpful0
Chrissy was attentive and friendly, she looked very well dressed, although she hasn't been there long she knows her stuff. She has a great personality and is an honourable member of the Staines team. I will be telling my friends about her!!... Read Full Review
Comments on Agent Fees
Good
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Our first point of contact ...
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5 Star Review
By : 'Rick,'
Services : Letting( As a Tenant )
Rent PCM : £1800
Would you recommend ? : Yes
Postcode : TW18
6 Nov 2017
People found this helpful0
Our first point of contact with townends was Richard. A nice polite young man who showed us around the first place we viewed. He then helped us out in an offer and all the steps towards renting the place. However due to some issues we were having trouble securing the property. Our application was... Read Full Review
Comments on Agent Fees
Very reasonable compared to others.
Comments (0)Was this helpful?:
Impressive level of service, ...
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5 Star Review
By : 'L'
Services : Sales( As a Vendor )
Would you recommend ? : Yes
Postcode : TW18
16 Oct 2017
People found this helpful0
Impressive level of service, excellent communication. I was in no doubt that Hannah was working tirelessly to ensure successful conclusion to our... Read Full Review
Comments on Agent Fees
Very fair
Comments (0)Was this helpful?:
In one line,an awefull ...
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1 Star Review
By : 'Raki'
Services : Letting( As a Tenant )
Rent PCM : £875
Would you recommend ? : No
Postcode : TW18
20 Aug 2017
People found this helpful2
In one line,an awefull service for exhuberant fee. Recently came from abroad and they showed me a property managed by landlord.Until the contracts were signed they were very nice, after that they showed their true color, very arrogant and unfriendly staff. They initially messed up inventory timings ... Read Full Review
Comments on Agent Fees
Its a rip off, fee 750£ for 1 bed flat renting doing literally nothing.
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The gave me the keys late. ...
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1 Star Review
By : 'Daniel'
Services : Letting( As a Tenant )
Would you recommend ? : No
Postcode : TW18
23 Jun 2017
People found this helpful2
The gave me the keys late. And refused to give any comoensation for it. They also ignored any complains and said they never... Read Full Review
Comments on Agent Fees
Not worth the service given.
Comments (0)Was this helpful?:
I bought a house from a ...
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5 Star Review
By : 'Marvin'
Services : Sales( As a Buyer )
Sold price : £495000
Would you recommend ? : Yes
Postcode : TW18
10 Jun 2017
People found this helpful0
I bought a house from a couple who used Regents to sell their house, and I found Regents very helpful. They were always quick to answer the phone and respond, and both Luke and Sahil were very helpful with finding out information we asked for regarding the house very promptly. Very professional,... Read Full Review
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Townends were very helpful ...
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5 Star Review
By : 'sbarratt'
Services : Sales( As a Buyer )
Sold price : £585000
Would you recommend ? : Yes
Postcode : TW18
9 Jun 2017
People found this helpful0
Townends were very helpful during this process, thank you to Michael, Alan and Hannah in the branch for keeping things moving and keeping us updated. We're very happy in our new... Read Full Review
Comments (0)Was this helpful?:
Jo provides outstanding ...
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5 Star Review
By : 'Sunny'
Services : Letting( As a Owner )
Would you recommend ? : Yes
Postcode : TW19
8 Jun 2017
People found this helpful0
Jo provides outstanding support to me as a landlord whenever I have questions or need help. Today I had a question she did not know the answer to so had Head Office contact me and then followed up with me to make sure I have an answer and do not require anything else. She always keeps me informed ... Read Full Review
Comments (0)Was this helpful?:
Riya was very helpful, polite ...
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5 Star Review
By : 'Stef'
Services : Letting( As a Tenant )
Rent PCM : £1900
Would you recommend ? : Yes
Postcode : TW18
31 May 2017
People found this helpful0
Riya was very helpful, polite and knowledgeable about the property and the landlord's requirements. Surprisingly professional for someone so young. I am happy to recommend her to anyone looking for a... Read Full Review
Comments on Agent Fees
I found the fees extortionate. Savills charged me on the last rent a fraction of your fees
Comments (0)Was this helpful?:
We originally marketed our ...
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5 Star Review
By : 'Simon'
Services : Sales( As a Vendor )
Sold price : £495000
Would you recommend ? : Yes
Postcode : TW18
21 May 2017
People found this helpful0
We originally marketed our home for sale with an online agency. We had very few viewings and it took six months to get an offer. When it fell through, we felt very unsupported. Switched to Regents, where we have had a very different experience. Matt, Luke and the team at Staines have been... Read Full Review
Comments on Agent Fees
We negotiated an 'all-in' fee that we were more than happy with.
Comments (0)Was this helpful?:
Regents were fantastic! They ...
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5 Star Review
By : 'John'
Services : Letting( As a Owner )
Rent PCM : £900
Would you recommend ? : Yes
Postcode : TW20
8 May 2017
People found this helpful0
Regents were fantastic! They were so helpful and found me lovely tenants immediately. I reccomend Regents to anyone, i have rented out properties previously and foubd Regents to come out on... Read Full Review
Comments on Agent Fees
Good
Comments (0)Was this helpful?:
Katy has been absolutely ...
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4 Star Review
By : 'Teresa'
Services : Letting( As a Owner )
Would you recommend ? : Yes
Postcode : TW18
21 Apr 2017
People found this helpful0
Katy has been absolutely excellent from day one. She has made this a very easy transition, being landlords for the first time. Katy is professional, good time keeper for appointments and a excellent communicator via email and phone. She is an asset to... Read Full Review
Comments on Agent Fees
Agents fees were as we had expected
Comments (0)Was this helpful?:
Riya was extremely ...
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5 Star Review
By : 'Daryl'
Services : Letting( As a Tenant )
Rent PCM : £1050
Would you recommend ? : Yes
Postcode : TW18
18 Apr 2017
People found this helpful0
Riya was extremely professional and helpful the process of the move happened very quickly and smoothly would highly recommend... Read Full Review
Comments on Agent Fees
Good
Comments (0)Was this helpful?:
Was not pleased with the ...
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1 Star Review
By : 'GK'
Services : Letting( As a Tenant )
Rent PCM : £1500
Would you recommend ? : No
Postcode : TW18
17 Apr 2017
People found this helpful0
Was not pleased with the service after end of tenancy.Getting our deposit back proved very difficult.It was difficult getting call backs despite... Read Full Review
Comments on Agent Fees
Fair
Comments (0)Was this helpful?:
The staff were always polite ...
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5 Star Review
By : 'Shaun'
Services : Letting( As a Tenant )
Rent PCM : £925
Would you recommend ? : Yes
Postcode : TW18
1 Apr 2017
People found this helpful0
The staff were always polite and very helpful with any queries we had. All the emails and phone calls were all prompt. They discussed everything in detail fee wise and would recommend them to anyone looking to move in to a... Read Full Review
Comments on Agent Fees
Good
Comments (0)Was this helpful?:
Riya Preston was outstanding ...
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5 Star Review
By : 'Jimmy'
Services : Letting( As a Tenant )
Rent PCM : £1100
Would you recommend ? : Yes
Postcode : TW19
29 Mar 2017
People found this helpful0
Riya Preston was outstanding right from the time she replied to our request for the property all the way through to when we moved in and we find that extremely... Read Full Review
Comments on Agent Fees
Fair
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Kindly note that legally, letting agents need to publish information about their tenancy fees, government-approved redress schemes and client money protection schemes on their website and on third party websites (on which agents are listed). For properties to lease/rent in England, agents need to keep this information up to date and precise on allAgents or specify within the property description.
Complaints Procedure
<p><Strong>Listening to you</strong><br />
We are always interested in your views. In particular, we will:
Send you a customer questionnaire so that you can tell us what you think of our service.
Use any comments, suggestions and compliments you may have about our services to help us improve where relevant.<br />
<strong>Helping us to put things right</strong><br />
In the unlikely event that you may be unhappy with certain aspects of our service, please let us know. We will then thoroughly investigate your comment, suggestion or complaint.
We would also like to receive your compliments, as these help us to see what we are getting right, so that we can extend best practice across all of our departments.<br />
If you want to make a comment, suggestion or complaint, you may:
- Visit any of our branches and speak to the Branch Manager.
- Send a letter to the address indicated in the "Where to contact us" section.
- Send an email to us at the email address provided.
- Send a fax to 01932 736 599.
- Telephone us on 01932 736 500.<br />
When we receive your comment, suggestion or complaint, we will do the following: If you phoned or visited us, we will endeavour to deal with the matter straight away. If this is not possible, we will contact you within seven working days to let you know what we are doing.
If you contacted us at Head Office, in writing, we will acknowledge receipt of your letter within three working days. We will then give you a full written response within 21 working days or, if this is not possible, tell you when you can expect a more detailed response.<br />
Where to contact us:
Managing Director's Office
Unit 2 Wintersells Road
Byfleet
Surrey
KT14 7LF
Email: compliance@townends.co.uk
Tel: 01932 736 500<br />
Your complaint will be dealt with by the relevant Director dependent on the discipline involved.<br />
If having received our final response you do not agree with some or all of our conclusions, you may contact us again in order that we can review our investigation in the light of your further comments. If you remain dissatisfied after the above procedure has been exhausted, you may do the following:
Appeal in writing to:<br />
Residential Sales & Lettings
The Property Ombudsman,
Milford House,
43 - 55 Milford Street,
Salisbury,
Wiltshire,
SP1 2BP
Email: admin@tpos.co.uk
Website: www.tpos.co.uk<br />
Lettings
The National Federation of Property Professionals,
Arbon House,
6 Tournament Court,
Edgehill Drive,
Warwick
CV34 6LG
Email: info@arla.co.uk
Website: www.arla.co.uk
Last updated at 12/6/2017, 7:00:40 AM by allAgents
