The most unprofessional and unethical company on the planet. They never reply back to any email. Any means any. It looks the agents have been trained not to receive the... Read Full Review

Avoid at all cost. They leased me a property that wasn't cleaned at all, with dirt and disgusting mould like patches on the walls and by the windows. Agency and the landlord claimed that it is professionally cleaned which was obviously not true (see from the pictures). On top of that I... Read Full Review

Can't get any help working with them. They don't do basic stuff, like supplying inventory list, but in the end we are screwed cause did not review it 7 days since tenancy commencement. Everything is done to get money, but disappear... Read Full Review

I approached Diane to find me a tenant for my flat in The Exchange, Croydon. Within a short period they were successful and provided excellent feedback throughout the process while informing me of the current state of the market and most appropriate rent to... Read Full Review

Thank you Mo for supporting us and not letting us down during our property search. You were patient and worked with our specification towards a perfect home for... Read Full Review

Mohammed does understand that tenant and landlord needs are different and he knows how to conduct this relationship to a successful business. From the tenant side, I`m pleased about the way he provided me... Read Full Review

From the moment I walked in I knew that Diane and Colin would be the ones to find us the right tenants for our property. The quality service that we received was by far the best we have experienced when dealing with quite a number of other Estate Agents. Courteous and Professional, Diane and... Read Full Review

Diane is very efficient and made our application very smoothly and quickly. She helped us in many ways. I can't thank her... Read Full Review

Diane is very professional and at the same time extremely kind and nice to deal with. She does everything quick and easy for me and they always finds very good tenants. She fulfils all her promises and I can rest in peace because I know she is doing the best job. I had many visits with no... Read Full Review

I have dealt with three colleagues at townends at Diane Armstrong is the best by far and if i am honest I had 3 other agents is Croydon look at my property and because of her open honest and friendly style I decided to go with townends . I have had various questions and she has always been on hand... Read Full Review

From my experience with Townends selling a property has been good and successful, I would highly recommend Townends Estate agent to sell. Shelley is friendly and personable, she is accommodating and adaptable to our needs. She has a strong team with Darren and Rhiana who are also reliable and... Read Full Review

A fantastic team! Extremely reliable, efficient, fast and brilliant let only service. I had no worries at all. I will be using them... Read Full Review

Diane is a very kind and helpful lady. Whatever we wished to get sorted with my wife she has done for... Read Full Review

Easy process to view three properties on a Saturday and were taken around each house within good time. The flat that we went for was not one that we originally asked to see so glad they showed us a variation. No fuss, simple service and not too aggressive in selling the house when we had... Read Full Review

I asked Diane to rent my property and from the word go she has been very efficient and prompt, exceeds my expectations and had a tennant in sooner that I thought aswell. Would definitely... Read Full Review

Townends were professional, friendly and efficient in our dealings with them. They were realistic and kept us informed about what was happening. Due to personal circumstances we did not sell our home but when we are in a better position we will go back to Townends. They worked hard to market our... Read Full Review

As the manager of a property management company myself we find varying standards in agencies that we work with . I was pleased to find the staff at this branch of Townends were very professional and helpful when it came to assisting us to sell one of our clients property. I can honestly say they... Read Full Review

We stumbled into Townends as it was closest to the flat we were wanting to let - They very quickly gave us a zero pressure quote and what turned out to be a pretty accurate estimation of what we should expect in terms of time to rent, income expectations etc. The tenancy was taken care of swiftly... Read Full Review

Diane let my property within a few days four years ago. Since then there have been two renewals with the absolute minimum rental gaps between them. The current tenants are renewing for a further two years partly I am sure because of the attention given to them by Diane and all her front and back... Read Full Review

As I had never rented a property before I was a little anxious about the whole process. After arranging a viewing with Mohammed I soon realised that I had nothing to be anxious about. Everything was explained to me and there was no such thing as a stupid question. I also liaised with Colin again ... Read Full Review