The UK's Largest Customer Review Website for the Property Industry
The UK's Largest Customer Review Website for the Property Industry

5/5, 1183 Reviews
98% Recommended
97% sales valuation accuracy
100% letting valuation accuracy
99% sales fee satisfaction
99% letting fee satisfaction
| Services | Valuation | Fees | Min Price of property reviewed | Max Price of property reviewed |
|---|---|---|---|---|
| Sales | 97.00% | 99% | £26,000 | £26,995,000 |
| Lettings | 100% | 99% | £450 | £1,500 |
Smart Homes
316 Stratford Road, Solihull, West Midlands
B90 3DN
0121 744 4144








By : 'Sarah'
Services : Sales (As a Vendor)
Sold price : £225000
Would you recommend ? : Yes
Postcode : B92
From start to finish everyone I spoke with was professional and delivered exactly what was promised. I was kept up to date throughout the whole process. I wouldn't hesitate to recommend Smart Homes to anyone selling their... Read Full Review
Money well spent. I chose not to interact with any interested parties, so having someone from Smart Homes to do this was ideal.
By : 'Paul'
Services : Sales (As a Vendor)
Would you recommend ? : Yes
Postcode : B92
Looked at some of the online services and yes they are a lot cheaper, spoke to Russell and was impressed with his experience and he spoke our language so we decided to pay the extra and go with Smarthomes. Couple of problems during the sale due to buyers pulling out, but Irene was brilliant and a... Read Full Review
More expensive than online services but the service we received was worth the extra
By : 'Joanne'
Services : Sales (As a Vendor)
Would you recommend ? : Yes
Postcode : B47
Jackie was there for us throughout and always went the extra mile .i would recommend both her and Smart Homes and we are very grateful for her dedication and hard work to try and make our move as smooth as possible.The team are friendly ,reliable efficient and prompt to reply to any queries ..A... Read Full Review
A fair price for a good company.

By : 'SherylJames'
Services : Sales (As a Buyer)
Sold price : £182200
Would you recommend ? : Yes
Postcode : B90
Smart homes went the extra mile to make sure everything was in place after a very stressful time with several solicitors, they called me with updates several times a week with a friendly and professional manner. I look forward to using them again in the... Read Full Review
By : 'Buyer'
Services : Sales (As a Buyer)
Would you recommend ? : Yes
Postcode : B90
We are in the process of purchasing our new home through Smart Homes and the service has been great. We were able to view at our convenience and were kept updated throughout by... Read Full Review
By : 'Martin'
Services : Sales (As a Vendor)
Sold price : £123500
Would you recommend ? : Yes
Postcode : B91
Irene Pullin project managed the sale without fault and despite some external roadblocks during the process, hit my target date. I believe the completion of sale without Irene's input and experience would have been delayed. In addition to this, customer service is completely transparent... Read Full Review
The agents fees were higher than previous agents used, although I was happy to pay slightly more for what I believe is a premium service. The property was on the market for months with lower fee agents, Smart Homes got the sale done within weeks.


By : 'Graham'
Services : Sales (As a Vendor)
Would you recommend ? : Yes
Postcode : B90
Great service from Helen and josh. Would recommend to anyone looking to sell their house. Always helpful and went above and beyond. Made selling the property easier and always got back to me if I left a... Read Full Review


By : 'Dave'
Services : Sales (As a Vendor)
Would you recommend ? : Yes
Postcode : B90
Sold my Flat through Smart Homes about 15 years ago. Fast forward to 2018 and Smart Homes have now sold my 3 bed semi in Shirley. Arranged block viewings around my holiday and sold the property whilst I was still away. Supported me throughout the process and kept me up to date throughout. Thanks to ... Read Full Review


By : 'Bernadette'
Services : Sales (As a Vendor)
Sold price : £180000
Would you recommend ? : Yes
Postcode : B28
I first contacted Smart Homes last April and was impressed with the company. Fast forward to Jan 2019 and my journey is complete. Josh led me through the selling process and kept my spirits up when it took longer than I had initially hoped. He always said it would sell and gave me good advice... Read Full Review
Good fees.

By : 'Deb'
Services : Sales (As a Vendor)
Sold price : £238000
Would you recommend ? : Yes
Postcode : B90
All the team were helpful and friendly throughout the sale of my house including Josh, David and Russell. But Helen managed me through the stressful part where you hope nothing goes wrong once you finally accept that offer! Helen was patient with all the silly questions, kept in touch and made... Read Full Review
In line with other local agents


By : 'SW'
Services : Sales (As a Vendor)
Would you recommend ? : Yes
Postcode : B47
We sold and purchased through Smart Homes and they were fantastic to deal with. Communication throughout the process was superb; we received regular updates and whenever we contacted them, they were quick to respond. We encountered several problems along the way (including the buyer at the bottom... Read Full Review
Fair and deserved
By : 'Mr'
Services : Sales (As a Vendor)
Would you recommend ? : Yes
Postcode : B91
We used Smart Homes to sell our house in the Autumn of 2018 and they they did a super job for us. Firstly they found a very pleasant family to buy our property at our asking price in less than 2 weeks. Secondly, over the following weeks, the on-going support from the people in their office (quite a ... Read Full Review
Very reasonable, competitive, and good value for money.
By : 'Dave'
Services : Sales (As a Vendor)
Would you recommend ? : Yes
Postcode : B14
Smart homes estate agents were very productive in the sale of my property, which took about 3 months from start to end. Helen was always on the case , ironing out all issues that arose, and kept me up to date by emails all the way. Highly recommend Smart... Read Full Review
Competative

By : 'simon'
Services : Sales (As a Vendor)
Sold price : £500000
Would you recommend ? : Yes
Postcode : B90
they really do phone at least once a week. they really are patient, friendly, kind and knowledgeable. they really do care. they really always do exactly what they... Read Full Review
the money i saved in comparison to other leading local agents allowed me to buy an unnecessarily large tv for my new home

By : 'Mr'
Services : Sales (As a Vendor)
Would you recommend ? : Yes
Postcode : B91
Smart Homes have been fantastic after meeting Russell at our home, he was honest and accurate with his valuation which enabled a quick sale. Following the sale of our home Helen has been absolutely fantastic her communication with me throughout the process has been brilliant and she has single... Read Full Review
Excellent value for money
By : 'Waqar'
Services : Sales (As a Buyer)
Sold price : £262000
Would you recommend ? : Yes
Postcode : B90
Thank you to Jackie and the team for offering an exceptional service throughout the buying process. As you can imagine, as a first time buyer, buying a new house can be a daunting process but the team was always available to answer any questions I had. The communication was first... Read Full Review
Value for money
By : 'Simon'
Services : Sales (As a Vendor)
Sold price : £95000
Would you recommend ? : Yes
Postcode : B90
I have just sold my property with Smart Homes and then level of service I have received from Jackie has been amazing. Her communication is excellent, great knowledge to guide you through the process and easy to get hold of always. I would recommend Smart Homes to anyone and you would be very lucky ... Read Full Review
agent fees are the normal, but you pay for the service.

By : 'Esther'
Services : Sales (As a Vendor)
Would you recommend ? : Yes
Postcode : B90
Absolutely fantastic service from start to finish, we would highly recommend Smart Homes without hesitation. Each member of staff that we spoke with at Smart was not only highly professional but also very friendly. Jackie in particular kept us up to date on a regular basis and ensured that... Read Full Review
Good


By : 'Tabbycat'
Services : Sales (As a Vendor)
Would you recommend ? : Yes
Postcode : B14
We recently sold our house through Smart Homes. We had market appraisals from a couple of other agents but we preferred Smart Homes because they weren't too pushy and Josh seemed really well prepared and knowledgeable about the market. Jamie Smart came round to take the photos for the... Read Full Review
The fee was on a par with other agents in the area.
By : 'Happy'
Services : Sales (As a Vendor)
Sold price : £180000
Would you recommend ? : Yes
Postcode : B28
It took a while to sell our property and had to reduce the price to obtain a sale. The initial sale of our property took a long time due to it falling through, however, there were plenty of viewings arranged and once the second offer was accepted the service was good. They regularly communicated... Read Full Review
The fees were reasonable.
Kindly note that legally, letting agents need to publish information about their tenancy fees, government-approved redress schemes and client money protection schemes on their website and on third party websites (on which agents are listed). For properties to lease/rent in England, agents need to keep this information up to date and precise on allAgents or specify within the property description.
1. The initial point of contact for all complaints is either Emma Daffurn (sales) or Mark Farebrother (lettings) who can be contacted at the branch. The complainant should be provided with their full name, address and contact details.
2. Even if initially made orally, all complainants should be asked, if at all possible, to submit their own complaint in writing.
3. Emma or Mark will acknowledge any complaint promptly, within 24 hours, with a formal written outcome being submitted to the complainant within 7 working days.
4. If the complainant remains dissatisfied, the complaint will be passed to Jamie Smart (Director) who will conduct a speedy, separate and detached review of the complaint.
5. Following this in-house review, a final written statement including any offer made, will be sent to the complainant.
6. Where this still does not satisfy the customer, this becomes the “Deadlock Letter” and will be accompanied by details of how the matter can be referred to The Property Ombudsman (TPO), Milford House, 43-55 Milford Street, Salisbury, Wiltshire, SP1 2BP. Tel: 01722 333306
7. Customers may be given a copy of this in-house procedure.
Last updated at 9/13/2023, 7:16:10 AM by allAgents