The UK's Largest Customer Review Website for the Property Industry
The UK's Largest Customer Review Website for the Property Industry

5/5, 1175 Reviews
98% Recommended
97% sales valuation accuracy
100% letting valuation accuracy
99% sales fee satisfaction
99% letting fee satisfaction
| Services | Valuation | Fees | Min Price of property reviewed | Max Price of property reviewed |
|---|---|---|---|---|
| Sales | 97.00% | 99% | £26,000 | £26,995,000 |
| Lettings | 100% | 99% | £450 | £1,500 |
Smart Homes
316 Stratford Road, Solihull, West Midlands
B90 3DN
0121 744 4144










By : 'Bernadette'
Services : Sales( As a Vendor )
Sold price : £180000
Would you recommend ? : Yes
Postcode : B28
I first contacted Smart Homes last April and was impressed with the company. Fast forward to Jan 2019 and my journey is complete. Josh led me through the selling process and kept my spirits up when it took longer than I had initially hoped. He always said it would sell and gave me good advice... Read Full Review
Good fees.

By : 'Deb'
Services : Sales( As a Vendor )
Sold price : £238000
Would you recommend ? : Yes
Postcode : B90
All the team were helpful and friendly throughout the sale of my house including Josh, David and Russell. But Helen managed me through the stressful part where you hope nothing goes wrong once you finally accept that offer! Helen was patient with all the silly questions, kept in touch and made... Read Full Review
In line with other local agents


By : 'SW'
Services : Sales( As a Vendor )
Would you recommend ? : Yes
Postcode : B47
We sold and purchased through Smart Homes and they were fantastic to deal with. Communication throughout the process was superb; we received regular updates and whenever we contacted them, they were quick to respond. We encountered several problems along the way (including the buyer at the bottom... Read Full Review
Fair and deserved
By : 'Mr'
Services : Sales( As a Vendor )
Would you recommend ? : Yes
Postcode : B91
We used Smart Homes to sell our house in the Autumn of 2018 and they they did a super job for us. Firstly they found a very pleasant family to buy our property at our asking price in less than 2 weeks. Secondly, over the following weeks, the on-going support from the people in their office (quite a ... Read Full Review
Very reasonable, competitive, and good value for money.
By : 'Dave'
Services : Sales( As a Vendor )
Would you recommend ? : Yes
Postcode : B14
Smart homes estate agents were very productive in the sale of my property, which took about 3 months from start to end. Helen was always on the case , ironing out all issues that arose, and kept me up to date by emails all the way. Highly recommend Smart... Read Full Review
Competative

By : 'simon'
Services : Sales( As a Vendor )
Sold price : £500000
Would you recommend ? : Yes
Postcode : B90
they really do phone at least once a week. they really are patient, friendly, kind and knowledgeable. they really do care. they really always do exactly what they... Read Full Review
the money i saved in comparison to other leading local agents allowed me to buy an unnecessarily large tv for my new home

By : 'Mr'
Services : Sales( As a Vendor )
Would you recommend ? : Yes
Postcode : B91
Smart Homes have been fantastic after meeting Russell at our home, he was honest and accurate with his valuation which enabled a quick sale. Following the sale of our home Helen has been absolutely fantastic her communication with me throughout the process has been brilliant and she has single... Read Full Review
Excellent value for money
By : 'Waqar'
Services : Sales( As a Buyer )
Sold price : £262000
Would you recommend ? : Yes
Postcode : B90
Thank you to Jackie and the team for offering an exceptional service throughout the buying process. As you can imagine, as a first time buyer, buying a new house can be a daunting process but the team was always available to answer any questions I had. The communication was first... Read Full Review
Value for money
By : 'Simon'
Services : Sales( As a Vendor )
Sold price : £95000
Would you recommend ? : Yes
Postcode : B90
I have just sold my property with Smart Homes and then level of service I have received from Jackie has been amazing. Her communication is excellent, great knowledge to guide you through the process and easy to get hold of always. I would recommend Smart Homes to anyone and you would be very lucky ... Read Full Review
agent fees are the normal, but you pay for the service.

By : 'Esther'
Services : Sales( As a Vendor )
Would you recommend ? : Yes
Postcode : B90
Absolutely fantastic service from start to finish, we would highly recommend Smart Homes without hesitation. Each member of staff that we spoke with at Smart was not only highly professional but also very friendly. Jackie in particular kept us up to date on a regular basis and ensured that... Read Full Review
Good


By : 'Tabbycat'
Services : Sales( As a Vendor )
Would you recommend ? : Yes
Postcode : B14
We recently sold our house through Smart Homes. We had market appraisals from a couple of other agents but we preferred Smart Homes because they weren't too pushy and Josh seemed really well prepared and knowledgeable about the market. Jamie Smart came round to take the photos for the... Read Full Review
The fee was on a par with other agents in the area.
By : 'Happy'
Services : Sales( As a Vendor )
Sold price : £180000
Would you recommend ? : Yes
Postcode : B28
It took a while to sell our property and had to reduce the price to obtain a sale. The initial sale of our property took a long time due to it falling through, however, there were plenty of viewings arranged and once the second offer was accepted the service was good. They regularly communicated... Read Full Review
The fees were reasonable.

By : 'R.C.'
Services : Letting( As a Owner )
Would you recommend ? : Yes
Postcode : B14
I employed the services of Smart Homes to Let one of my properties - a brand new appartment in Kings Heath Birmingham. Jamie attended on the Friday for valuation purposes, and I then arranged for Senka to come and take photographs on the Monday following (next working day). Before she arrived,... Read Full Review
The fees are more or less in line with other agents. Some fees are more expensive but for all the additional work such as professional inventories and all documentation all to be carried out by them it is definitely worth paying the extra for.

By : 'PaulS'
Services : Sales( As a Vendor )
Would you recommend ? : Yes
Postcode : B92
Knowledge expertise and price were the reasons we came back again to Simon and Smart Homes and will again as the service was... Read Full Review
Very competitive especially in this world of internet agents that don’t provide the same traditional service

By : 'rcerro'
Services : Sales( As a Buyer )
Sold price : £455000
Would you recommend ? : Yes
Postcode : B90
I have just bought my house through Smart Homes Solihull, and the whole process has been very difficult for different circumstances, most of them, personal circumstances but Smart Homes represented by Helen Sizer has done a cracking job. She was able to solve and manage all the issues, really... Read Full Review

By : 'Catherine'
Services : Sales( As a Vendor )
Would you recommend ? : Yes
Postcode : B90
The sale of our home was managed sensitively and in an open and honest way. We were kept fully updated with regular briefings about viewings and later the progress of the sale. When the original sale fell through at the 11th hour everyone pulled together to get another buyer. Helen in particular... Read Full Review
OK - you get what you pay for

By : 'Happy'
Services : Sales( As a Buyer )
Would you recommend ? : Yes
Postcode : B90
Helen helped us purchase our property and coped with some unexpected delays and many difficulties very patiently and reassuringly, whilst enabling us to find a way forward. Very grateful!! Would recommend Smart Homes and in particular Helen for seeing us through and relating so well to... Read Full Review

By : 'GC'
Services : Sales( As a Vendor )
Would you recommend ? : Yes
Postcode : B90
Sold my home through Smart Homes and Helen in particular was fantastic. The sale fell through further down the chain and Helen was tenacious in our cause and always very positive. As a vendor they acted in our best interests throughout and made a very difficult situation much... Read Full Review
Very reasonable

By : 'Catherine'
Services : Sales( As a Buyer )
Would you recommend ? : Yes
Postcode : B90
Always kept in touch and updated us throughout our purchase. Local to where we live, so handy to pop down to sort things out. Good... Read Full Review

By : 'Smart'
Services : Sales( As a Buyer )
Sold price : £285000
Would you recommend ? : Yes
Postcode : B90
I sold my property through Smart Homes and the property I purchase was 'through' Smart Homes but if I had been the vendors of that property I would have asked for a refund. The agent that showed me around Ms Lane had no information about the property at all basic questions that should be... Read Full Review
Fees are £2000 + VAT less than some agents but value for money NO. If I ever move again I would try selling through an on line agent first.
Kindly note that legally, letting agents need to publish information about their tenancy fees, government-approved redress schemes and client money protection schemes on their website and on third party websites (on which agents are listed). For properties to lease/rent in England, agents need to keep this information up to date and precise on allAgents or specify within the property description.
1. The initial point of contact for all complaints is either Emma Daffurn (sales) or Mark Farebrother (lettings) who can be contacted at the branch. The complainant should be provided with their full name, address and contact details.
2. Even if initially made orally, all complainants should be asked, if at all possible, to submit their own complaint in writing.
3. Emma or Mark will acknowledge any complaint promptly, within 24 hours, with a formal written outcome being submitted to the complainant within 7 working days.
4. If the complainant remains dissatisfied, the complaint will be passed to Jamie Smart (Director) who will conduct a speedy, separate and detached review of the complaint.
5. Following this in-house review, a final written statement including any offer made, will be sent to the complainant.
6. Where this still does not satisfy the customer, this becomes the “Deadlock Letter” and will be accompanied by details of how the matter can be referred to The Property Ombudsman (TPO), Milford House, 43-55 Milford Street, Salisbury, Wiltshire, SP1 2BP. Tel: 01722 333306
7. Customers may be given a copy of this in-house procedure.
Last updated at 9/13/2023, 7:16:10 AM by allAgents