The UK's Largest Customer Review Website for the Property Industry
The UK's Largest Customer Review Website for the Property Industry

| Services | Valuation | Fees | Vendors/Landlords | Buyers/Tenants |
|---|---|---|---|---|
| Sales | 97% | 95% | 100% | 100% |
| Lettings | 99% | 93% | 100% | 100% |

By : 'Anna'
Services : Sales (As a Vendor)
Sold price : £310000
Would you recommend ? : Yes
Postcode : B90
Helen was a great agent from start to finish when selling our home. Highly recommend them as an agent as a whole, answer all questions and very ... Read Full Review

By : 'Neil'
Services : Sales (As a Vendor)
Would you recommend ? : No
I’ve bought and sold houses through Smart Homes over the last few years. The service is brilliant and you couldn’t be in better hands. Helen Cole does a fantastic job keeping you informed about the detail of your deal as it progresses and she’s a credit to the ... Read Full Review

By : 'Hassan'
Services : Letting (As a Owner)
Sold price : £360786
Would you recommend ? : Yes
Postcode : B28
Amazing service. Helen Cole was absolutely fantastic on our property search We completed today and she regularly called us (every Tuesday) and kept us up to date even during the yearChristmas and regularly conversed with the vendor. I would even go out to say that there was a couple of Houses ... Read Full Review
Amazing service. Helen Cole was absolutely fantastic on our property search We completed today and she regularly called us (every Tuesday) and kept us up to date even during the new year/Christmas and regularly conversed with the vendor. I would even go out to say that if there was a couple of Houses advertised, one being smart homes and another through another agent, the fact that it would be advertised with smart homes would sway me to go through this company. My reason for this is simple, buying a property is very stressful and it’s the little detail (I.e Helen's customer service) that alleviates the stress and makes the process a lot less stressful 10 ⭐ Absolutely fantastic to Helen Cole and the whole team 😊

By : 'Laura'
Services : Sales (As a Buyer)
Would you recommend ? : No
Bought a home with Smart Homes and Helen was continuously keeping us updated throughout the whole process, and very prompt to answer any of our ... Read Full Review

By : 'SW'
Services : Sales (As a Vendor)
Sold price : £440
Would you recommend ? : Yes
Postcode : B28
We have used Smart Homes several times now and have always had an excellent service. This last time was a more difficult sale due to a number of issues and Helen in particular was a fantastic support and help throughout. Strongly recommend this ... Read Full Review

By : 'Parshant'
Services : Sales (As a Buyer)
Would you recommend ? : Yes
Postcode : B90
I recently bought a house with them and service was absolutely wonderful. All thanks to Helen Cole. I was so anxious as I am first time buyer and she guided me through every step and was patient with my queries. Easily approachable, just an email or a call away, which is very big ... Read Full Review

By : 'Nield'
Services : Sales (As a Vendor)
Would you recommend ? : Yes
Postcode : B26
The service from start to finish was superb - the property sold on the first viewing day, achieving above the asking price. Helen Cole is a great credit to Smart ... Read Full Review

By : 'Stephané'
Services : Sales (As a Buyer)
Would you recommend ? : Yes
Postcode : B92
I can’t speak highly enough of Helen. Day one from when she started working with us, she was amazing and on top of everything. Helen would call weekly to check in in with us to checks progress and to make sure that any questions asked were answered. Not only did she call, but would often follow up ... Read Full Review


By : 'Steph'
Services : Sales (As a Vendor)
Would you recommend ? : Yes
Postcode : B90
Really efficient system from valuation through to completion with a named contact each step of the way. Helen worked really hard and kept me updated every step fo the way. Great photos and videos by Laura which made a strong listing presence online. I would recommend Smart ... Read Full Review

By : 'PNVS'
Services : Sales (As a Buyer)
Sold price : £260000
Would you recommend ? : Yes
Postcode : B91
Very good customer service. Our agent Helen Cole was there from the beginning to completing the sale. Very happy with the help and support provided. Thank you Smart ... Read Full Review


By : 'Karen'
Services : Sales (As a Vendor)
Would you recommend ? : Yes
Postcode : B90
I recently sold my late Mothers property in Solihull with Smart Homes and couldn’t be more pleased with the service I received. Jamie’s initial consultation was professional yet considerate of the sensitive situation being my family’s home over 60 years. Following agreement of a sale Helen was ... Read Full Review

By : 'Vincent'
Services : Sales (As a Buyer)
Sold price : £228000
Would you recommend ? : Yes
Postcode : B28
Absolutely excellent service from start to finish, very proactive when it came to chasing stuff up with solicitors and other parties. Massive thank you to the agent dealing with me Helen Cole, highly ... Read Full Review


By : 'R'
Services : Letting (As a Owner)
Would you recommend ? : No
Thank you very much getting the work done very quickly... thank you ... Read Full Review

By : 'Zohaib'
Services : Sales (As a Buyer)
Sold price : £230
Would you recommend ? : Yes
Postcode : B14
I am absolutely thrilled to write this review the Smart Home Team, who recently helped me purchase my house. From start to finish, their service was nothing short of outstanding, and I couldn't be happier with the entire experience. The entire team was incredibly cooperative and always ... Read Full Review


By : 'Khan'
Services : Sales (As a Buyer)
Sold price : £336000
Would you recommend ? : Yes
Postcode : B28
Collaborated with smart homes when buying my first home. I must say, they were very efficient and prompt at dealing with any queries. Weekly updates even the smallest thing, in particular from Helen. Not to forget John who accompanied us on viewing the property- polite and professional chap- ... Read Full Review


By : 'Jayne'
Services : Sales (As a Vendor)
Sold price : £405000
Would you recommend ? : Yes
Postcode : B90
Efficient service throughout the sale. Keep updated regularly with the progress. Friendly team. Great service from start to ... Read Full Review
Efficient service throughout the sale.
By : Carol Wardle
10 Sept 2025Very efficient service from the team. Updated regularly with the progress. Friendly team. Great service from start to ...


By : 'C.'
Services : Sales (As a Vendor)
Sold price : £201
Would you recommend ? : Yes
Postcode : B14
Smart Homes were fantastic from the valuation at the start to the exchanging of contracts at the end. All the staff members I met were very professional and friendly and gave excellent service. Helen from the sales progression team was such a pleasure to work with, she kept me updated and offered ... Read Full Review


By : 'Sue'
Services : Sales (As a Buyer)
Sold price : £385
Would you recommend ? : Yes
Postcode : B13
Hi received the keys today and Susanna aka sue really helped me through the hole process just really big thank you to her she needs pay rise really happy with the service she provided thank you so ... Read Full Review
Very happy with her service


By : 'June'
Services : Sales (As a Vendor)
Would you recommend ? : Yes
Postcode : B91
Very professional, proactive and helpful. From initial valuation visit , viewings and regular feedback, an excellent service. I particularly valued Helen’s weekly calls to keep me ... Read Full Review


By : 'Tom'
Services : Sales (As a Buyer)
Sold price : £430000
Would you recommend ? : Yes
Postcode : B92
Excellent service provided by the team at Smart Homes. Once we put the offer in we had weekly calls from our sales progresser, Helen, which were invaluable. She kept us fully up to date with everything that was happening either side of our chain and often knew what was going on before anybody ... Read Full Review