The UK's Largest Customer Review Website for the Property Industry
The UK's Largest Customer Review Website for the Property Industry

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Ruck & Ruck
Suite 15, 28 Old Brompton Road, London, Greater London
SW7 3SS
0207 581 1741


Kindly note that legally, letting agents need to publish information about their tenancy fees, government-approved redress schemes and client money protection schemes on their website and on third party websites (on which agents are listed). For properties to lease/rent in England, agents need to keep this information up to date and precise on allAgents or specify within the property description.
In the unlikely event that you wish to make a complaint about the service you have received from Ruck & Ruck or any other issue, this details what action will be taken. 1) All complaints must be in writing. 2) You will receive acknowledgement of your complaint within 3 working days, and a proper investigation will promptly be undertaken. 3) A formal written outcome of the investigation will be sent to you within 15 working days. A senior member of staff, not directly involved in the transaction, will deal with the complaint. 4) in the event that you are dissatisfied with the outcome of the investigation, and/or wish to appeal the decision you must notify Ruck & Ruck, in writing, within 15 working days. 5) A review of the complaint will be made by the Senior Partner of Ruck & Ruck. 6) Following the conclusion of the investigation you will receieve a written statement expressing the final view, including any offer/s made. Should you remain dissatisfied with the outcome, you can contact The Property Ombudsman within 6 months. A complaints form can be downloaded at http://www.tpos.co.uk/make_complaint_rents.htm
Last updated at 2/12/2015, 8:48:00 AM by allAgents