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Whitley Bay, NE26
3/5, 4 Reviews
25% Recommended
100% sales valuation accuracy
0% letting valuation accuracy
100% sales fee satisfaction
0% letting fee satisfaction
Rook Matthews Sayer has 16 branches across the region and sells more homes than any other estate agent in the North East. Great news if you’re thinking of selling your home!
Whether you’re looking to sell, buy, rent or let a property we can get you moving.
We have a great selection of properties
for you to buy and rent. From country retreats to cool city dwellings there’s something for everyone.
We also have an expert commercial team who sell and let commercial properties, land and commercial businesses for sale.
We offer the full package of property related services from Mortgages to Surveys, Conveyancing to Property Management and Auction to Energy performance certification, all under one roof to help make your move a whole lot easier.
Our expert team work closely with you supporting you on your journey. We’ll support you through the process and have you settled in with your feet up in no time.
Let the Region’s Leading estate agent help you find your perfect home.
Winners of Best Estate Agent Gold Awards for Sales and Lettings by the British Property Awards.
Rook Matthews Sayer has over 25 years’ experience selling homes. That’s 25 years listening to what our sellers need and understanding what our clients are looking for. Over these years we have refined, tweaked, invested and perfected our sales service to provide you with the perfect recipe for success. Which is why year on year, we continue to sell more homes in the North east than any other estate agent*.
Our excellent customer service has been recognised with ‘Best Estate Agent’ Awards from the British Property Awards for both our sales and lettings service.
You can trust us to work with you in a professional manner and you can feel safe that your home sale is in trusted and capable hands. We adhere to all guidelines set out by our Industry’s leading trade bodies and are a member of the Royal Institution of Chartered Surveyors.
(RICS).
We’d love to show you what we can do for you.
*Source: Independent research, Region specified is Newcastle to Northumberland.
Latest Reviews
AVOID THIS COMPANY AT ALL COSTS!!!!!!!
Performance Statistics
| Services | Valuation | Fees | Min Price of property reviewed | Max Price of property reviewed |
|---|---|---|---|---|
| Sales | 100.00% | 100% | £0 | £0 |
| Lettings | 0% | 0% | £0 | £0 |
Areas covered
- NE25
- NE26
- NE27
- NE28
- NE29
- NE30
Address
Rook Matthews Sayer
84 Park View, Whitley Bay, Tyne and Wear
NE26 2TH
0191 246 3666
Services offered
- Sales
- Lettings
- Block Management
- Surveys
- Conveyancing
- Mortgage Advice
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Rook Matthews Sayer Branches (View All 17)
Sold within ...
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5 Star Review
By : 'Keith'
Services : Sales( As a Vendor )
Would you recommend ? : No
Postcode : NE25
11 Dec 2018
People found this helpful0
Having put the house on the market on the Wednesday it was sold by the Friday ! Special thanks to Jill for sale chasing and dealing with solicitors throughout the process. Rooks are professional experienced estate agents unlike some of the other local/hybrids who claim to be ânumber one in the... Read Full Review
Comments on Agent Fees
Fees were very competitive
Comments (0)
Having put the house on the market on the Wednesday it was sold by the Friday !
Was this helpful?:
Keith M said about Rook Matthews Sayer
Services : Sales( As a Vendor )Date: 11th Dec 2018
Having put the house on the market on the Wednesday it was sold by the Friday !
Special thanks to Jill for sale chasing and dealing with solicitors throughout the process. Rooks are professional experienced estate agents unlike some of the other local/hybrids who claim to be ânumber one in the north eastâ!
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The best team we have ever ...
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5 Star Review
By : 'Colleen'
Services : Sales( As a Buyer )
Would you recommend ? : Yes
Postcode : NE30
11 Apr 2016
People found this helpful1
The best team we have ever dealt with. We had constant communication - the ladies are professional and helpful and go over and above the call of duty. Well done! We would certainly use this branch... Read Full Review
Comments (0)Was this helpful?:
Colleen said about Rook Matthews Sayer
Services : Sales( As a Buyer )Date: 10th Apr 2016
The best team we have ever dealt with. We had constant communication - the ladies are professional and helpful and go over and above the call of duty. Well done! We would certainly use this branch again
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Very unprofessional company, ...
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1 Star Review
By : 'AVOID'
Services : Property Management
Would you recommend ? : No
Postcode : NE25
16 Mar 2016
People found this helpful2
Very unprofessional company, the worst we have ever had to deal with. Acting on behalf of a disabled pensioner being treat very unfairly after encountering a leak from one of their rented flats! They are going out of their way to make things as difficult and awkward as they can, with absolutely no... Read Full Review
What agent could do to change your mind?
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Comments on Agent Fees
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Comments (0)Was this helpful?:
AVOID THIS COMPANY AT ALL COSTS!!!!!!! said about Rook Matthews Sayer
Services : Property Management( )Date: 16th Mar 2016
Very unprofessional company, the worst we have ever had to deal with. Acting on behalf of a disabled pensioner being treat very unfairly after encountering a leak from one of their rented flats! They are going out of their way to make things as difficult and awkward as they can, with absolutely no care shown whatsoever to a disabled pensioner who has already had the misfortune of having to pay out for an earlier leak coming from the same flat. I would not go near this company with a barge pole, they are so cruel.
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Looking at a property to rent ...
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1 Star Review
By : 'Unhappy'
Services : Letting( As a Prospective Landlord/Tenant )
Would you recommend ? : No
Postcode : NE27
27 Jan 2014
People found this helpful7
Looking at a property to rent that was marketed by Rook Matthews Sayer. The agent was relatively helpful and we completed a viewing (the agent was not present at the viewing, it was 'with' the current tenants who had to answer our questions as best as possible - not very professional). We... Read Full Review
What agent could do to change your mind?
In summary, the agent was useless, rude and vaguely racist. The lettings agencies in Newcastle aren\'t great in general, but Rook Matthews Sayer in particular were just awful.
Comments (0)Looking at a property to rent that was marketed by Rook Matthews Sayer. The agent was relatively helpful and we completed a viewing (the agent was not present at the viewing, it was 'with' the current tenants who had to answer our questions as best as possible - not very professional).
Was this helpful?:
Unhappy said about Rook Matthews Sayer
Services : Letting( As a Prospective Landlord/Tenant )Date: 27th Jan 2014
Looking at a property to rent that was marketed by Rook Matthews Sayer. The agent was relatively helpful and we completed a viewing (the agent was not present at the viewing, it was 'with' the current tenants who had to answer our questions as best as possible - not very professional).
We professed interest in renting. Everything was OK up to this point. However, although I (a middle-class southerner) was their main phone contact up to this point, I was actually making enquiries on behalf of two others, professionals on decent salaries who happen to be immigrants (I was doing this because they both work full time and didn't have the opportunity to ring around during the day). When I communicated this to Rook Matthews Sayer and gave them the names of the prospective tenants, the agent's demeanour changed dramatically. Asking standard questions about their jobs and lifestyle, she veered into some other, vaguely rude and unnecessary queries that we didn't experience from any other prospective agencies - "are they UK residents" (they work here, live here and are looking for another house, what do you think), "do they speak English" (yes, but how is that relevant in any way). She also took a LOT of convincing that yes, they both have full time jobs, yes those jobs are skilled, OFFICE jobs (she actually asked me if I was "sure" they both work in an office... yes I'm sure... and why does that matter again?) Overall it was a really unpleasant process, I really just felt like telling her that no, they weren't gypsies or plumbers, since that really seemed like what she was getting at.
Still, we stuck with it since the property was really nice. We asked her some basic questions including when the current tenants were moving out, and whether they could move out a couple of days before the end of the month (at this point it was the beginning of the month). The agent promised to find out. After hearing nothing back, we phoned her a few times but she always said that she was waiting on information, and would call us as soon as she heard back. By the middle of the month, it seemed that the whole thing was a lost cause, so we arranged to rent a different property from a different agent, completing the paperwork just in time a week before the end of the month.
And on the very same day, guess who we get a call from but Rook Matthews Sayer! She told us that there was good news, the tenants were moving out in 2 days, which would give us 2 days to move! After not hearing back for 3 weeks and only having 4 days left to move, did she really expect us to have just been waiting on her?
Rook Matthews Sayer are racist, rude and spectacularly unhelpful. It's a shame as they have some nice properties - but the experience just isn't worth it.
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Last updated at 3/25/2022, 4:02:24 AM by allAgents
