Rook Matthews Sayer - West Denton , Newcastle Upon Tyne , NE5
Rook Matthews Sayer has 16 branches across the region and sells more homes than any other estate agent in the North East. Great news if you’re thinking of selling your home!
Whether you’re looking to sell, buy, rent or let a property we can get you moving.
We have a great selection of properties
for you to buy and rent. From country retreats to cool city dwellings there’s something for everyone.
We also have an expert commercial team who sell and let commercial properties, land and commercial businesses for sale.
We offer the full package of property related services from Mortgages to Surveys, Conveyancing to Property Management and Auction to Energy performance certification, all under one roof to help make your move a whole lot easier.
Our expert team work closely with you supporting you on your journey. We’ll support you through the process and have you settled in with your feet up in no time.
Let the Region’s Leading estate agent help you find your perfect home.
Winners of Best Estate Agent Gold Awards for Sales and Lettings by the British Property Awards.
Rook Matthews Sayer has over 25 years’ experience selling homes. That’s 25 years listening to what our sellers need and understanding what our clients are looking for. Over these years we have refined, tweaked, invested and perfected our sales service to provide you with the perfect recipe for success. Which is why year on year, we continue to sell more homes in the North east than any other estate agent*.
Our excellent customer service has been recognised with ‘Best Estate Agent’ Awards from the British Property Awards for both our sales and lettings service.
You can trust us to work with you in a professional manner and you can feel safe that your home sale is in trusted and capable hands. We adhere to all guidelines set out by our Industry’s leading trade bodies and are a member of the Royal Institution of Chartered Surveyors.
(RICS).
We’d love to show you what we can do for you.
*Source: Independent research, Region specified is Newcastle to Northumberland.
By : 'Laura' Services : Sales( As a Buyer ) Would you recommend ? : Yes Postcode : NE5
31 Mar 2021
People found this helpful0
Sold my house through a different estate agent yet bought house my 2nd house from rook Mathew sayers I can't thank Barbara and her team enough , Barbara would always take your call and go that extra mile ,after a bad start to my selling/buying not rook Mathew sayers fault , Barbara said... Read Full Review
Sold my house through a different estate agent yet bought house my 2nd house from rook Mathew sayers I can't thank Barbara and her team enough , Barbara would always take your call and go that extra mile ,after a bad start to my selling/buying not rook Mathew sayers fault , Barbara said enough is enough and she shifted that wall that stood in the way she is a great worker who did not have to do what she did for me as I only was buying from them not selling , Barbara moving and sorted less than a week thankyou Barbara and her team
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An absolute joke of a ...
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1 Star Review
By : 'charley' Services : Letting( As a Tenant ) Rent PCM : £550 Would you recommend ? : No Postcode : NE15
18 Feb 2020
People found this helpful0
An absolute joke of a company!! Myself and my partner have been renting a property for 7 months now with the absolutely terrible service from the repairs/support side of the agency. We have had problems from start to finish in regards to the heating, water and all round condition of the property.... Read Full Review
Services : Letting( As a Tenant )Date: 18th Feb 2020
An absolute joke of a company!! Myself and my partner have been renting a property for 7 months now with the absolutely terrible service from the repairs/support side of the agency. We have had problems from start to finish in regards to the heating, water and all round condition of the property. When we moved into the property we were not made aware of the ongoing issues of problems with the boiler and also electrical issues causing many power cuts. We were told by neighbours that the tenants before also had the same issue with no help from the agency and that is why they left!! They take weeks to reply to emails and even when they do not helpful at all and provide no information or support with the issues stated! Due to the electrics issue, we lost power whilst on holiday for a week and coincidently the freezer and fridge went off whilst we were away. Upon return the freezer was confirmed broken and we waited 3 months for a new one to be fitted with multiple excuses and lack of communication. In regards to the hot water the property will only allow hot water if the heating is on full power! THIS HAS STILL NOT BEEN RESOLVED 7 MONTHS LATER! I am concerned that the landlord is not even aware of these issues that we present to Rook Matthews so I have passed my number to them for her to contact me with still no response. This was 2 weeks ago! DO NOT USE ROOK MATTHEWS!!
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Beware of this company and ...
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1 Star Review
By : 'Unhappy' Services : Sales( As a Vendor ) Sold price : £100000 Would you recommend ? : No Postcode : NE15
14 Sept 2019
People found this helpful3
Beware of this company and the services they recommend for sure. Terrible. They were appalling. 4 months to complete on a no chain property!
Worse estate agents I have ever had the experience of dealing with. Extremely bad customer service. Never call you back when they say, The member of staff ... Read Full Review
Services : Sales( As a Vendor )Date: 13th Sep 2019
Beware of this company and the services they recommend for sure. Terrible. They were appalling. 4 months to complete on a no chain property! Worse estate agents I have ever had the experience of dealing with. Extremely bad customer service. Never call you back when they say, The member of staff I was dealing with is not on the list
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Really helpful in the closing ...
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5 Star Review
Ellie
By : 'Mr' Services : Sales( As a Vendor ) Sold price : £160000 Would you recommend ? : Yes Postcode : NE5
23 Mar 2018
People found this helpful6
Great assistance with those crucial - and what can be uncertain - days/hours toward the exchange of contracts...we are very happy with the property we've purchased, too....there was no 'hard sell' from the agent who accompanied our viewings...very much left for us to decide if we... Read Full Review
Services : Sales( As a Vendor )Date: 23rd Mar 2018
Great assistance with those crucial - and what can be uncertain - days/hours toward the exchange of contracts...we are very happy with the property we've purchased, too....there was no 'hard sell' from the agent who accompanied our viewings...very much left for us to decide if we wanted to proceed....Ellie certainly made rapid contact with one of the parties in our chain when it looked as if exchange was going to be delayed.....all in all, no complaints!
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Without a shadow of a doubt ...
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1 Star Review
By : 'Disgruntled' Services : Letting( As a Owner ) Would you recommend ? : No Postcode : NE15
24 Jan 2014
People found this helpful7
Without a shadow of a doubt this is one of the most incomptent teams I've had the misfortune to be associated with. Right from the outset their internal communication was shocking, with no department talking to the other to relay my requirements. Along with this, 'every' quarterly check had to... Read Full Review
Disgruntled Landlord said about Rook Matthews Sayer
Services : Letting( As a Owner )Date: 24th Jan 2014
Without a shadow of a doubt this is one of the most incomptent teams I've had the misfortune to be associated with. Right from the outset their internal communication was shocking, with no department talking to the other to relay my requirements. Along with this, 'every' quarterly check had to be chased by me in order to get it completed, with each at least a month over due. Also, when I asked the property to be re-listed, it took over 10 days for this to happen, which in effect was 10 days of missed opportunity. To top it all, even my tenants were complaining about how useless RMS was, questioning why I'd waste my money on a cowboy outfit!
In sum, this is an wholly amateur agent that will only waste your time, money and efforts.
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Hi I would like to say if you ...
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1 Star Review
By : 'Vince' Services : Sales( As a Buyer ) Would you recommend ? : No Postcode : NE15
21 Nov 2013
People found this helpful8
Hi I would like to say if you want to use Rook Matthew Sayer please don,t unless you enjoy poor service, laziness and being lied to for the first time I can recall ever I put in a complaint about Sonya at the West Denton branch to Head Office who were sympathetic but could not really do anything... Read Full Review
Hi I would like to say if you want to use Rook Matthew Sayer please don,t unless you enjoy poor service, laziness and being lied to for the first time I can recall ever I put in a complaint about Sonya at the West Denton branch to Head Office who were sympathetic but could not really do anything more than that. In addition to the above this organisation along with there client cost me an additional six thousand pounds to my purchase (A LONG STOREY) to say I am not happy would be an understatement
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Last updated at 3/25/2022, 4:01:18 AM by allAgents
Awards won by Rook Matthews Sayer, Newcastle Upon Tyne NE5 5AD