General maintenace and repairs are carried out in my property without my previous approval and acknowledgement. Although it was confirmed that it won't happen again it still occurs. I have the feeling that my intests as a landlord are not taken seriously and responses to concerns are... Read Full Review

Lucy was very thoughtful and conscientious in supporting us during a very stressful house move. She followed up actions promptly and was proactive in trying to progress our purchase. Despite some big hiccups along the way Lucy tried her best to make the experience bearable! In addition, Lisa... Read Full Review

Catherine was a great negotiator when we viewed the property and applied for the tenancy. She arranged for our references swiftly, and answered all my queries relating to the property and the rental agreement. Since moving into the property I have found a number of maintenance and repair... Read Full Review

Having bought and sold property before, I was initially looking forward to working with an estate agent about as much as I'd look forward to the attentions of a blind proctologist with chronic delirium tremens and steel hooks where his hands should be. In the event, I have nothing but praise for... Read Full Review

Both Paula and Sally were brilliant. Paula arranged all certificates, inventory, check in, etc with no fuss and very efficiently. Sally did the legal tenancy bits - arranged for form signing via email which saved me a journey, was prompt, timely and thorough. Both were supportive when I rang in... Read Full Review

Good customer contact, plenty of notice given when Silvia is coming to the property, any feedback has been quickly dealt with in a efficient... Read Full Review

Syliva Reid has been my primary contact at Romans. She is always responsive and comes back to me whenever i have a query or question. Sylvia's advice and support has been very much appreciated and welcomed. I feel comfortable picking up the phone and know that i will be delt with in a kind,... Read Full Review

Ms Reid has always been very helpfull and has always helped with any enquiry punctually and efficiently. She also has a very good telephone... Read Full Review

Sylvia has at all times provided a excellent and responsive service, offering practical and common sense advice. Whereas my response to queries has sometimes been slow, Sylvia has responded promptly and... Read Full Review

The sale was quick and mostly efficient. We were disappointed to get multiple contacts with offers throughout the sale process rather than, as indicated at the start, dealing with the single contact point we first met - Paul Westmoreland - whose customer relationship attitude was excellent. ... Read Full Review

the agent is very approaching and helpful in so many ways like printing all our necessary documents and above all she help us to communicate with the landlord to reduce the... Read Full Review

This is my first experience of renting a property and as a single mum it was a nerve racking prospect! However, Paula has made it a very pleasurable experience. I was most worried about things going wrong around the house and not being able to sort them out on my own. However if anything goes wrong ... Read Full Review

Having not been too impressed with Estate Agents in the past I was very pleased with the service recieved at Romans. Charlotte was very helpful and always delt with my requests well and very promptly. Overall we were very happy with the service and in particular the way in which Charlotte looked... Read Full Review

The agent was very helpful, and pleasant to deal with. When I, as a tenant, had any questions or issues arising, the agent was quick to respond and sort the things... Read Full Review

Just want to take this opportunity to say what a pleasure it has been again to deal with kelly Luck at your Bracknell office. Kelly always has time to explain everything in detail is curtious and in my case extremly patient. I'm a Midwife and not a professional Landlord therefore i'm always... Read Full Review

We have been a customer of Romans since May 2012 having had some previous bad experiences with managed lettings. Romans have so far acquitted themselves well and have restored some faith in the process of property management. We do receive regular reports about the property condition which... Read Full Review

Sylvia Reid deals with the customer with professionalism. She's quick to respond to any situation that requires action and she's helpful and friendly. Can quickly contact her if needs to be and arranges things... Read Full Review

Paula is our property manager and has always been very friendly and helpful. Whilst she has been looking after us we have had new fencing and front door at the Property which I believe the landlord was reluctant to... Read Full Review

More than happy with the service that i have received from Romans - Always been very helpful Waiting on news as to when the property's fount door will be replaced as the present door is going moldy and very dam due to the door frame becoming... Read Full Review

I have a full management service with Romans on my property since 2000. The professionalism and level of service have been excellent throughout. Having lived abroad, I have every confidence that my home is in good hands. Any issues have always been followed up swiftly and I have been kept fully... Read Full Review