The UK's Largest Customer Review Website for the Property Industry
The UK's Largest Customer Review Website for the Property Industry

4.5/5, 96 Reviews
94% Recommended
0% letting valuation accuracy
50% letting fee satisfaction
| Services | Valuation | Fees | Min Price of property reviewed | Max Price of property reviewed |
|---|---|---|---|---|
| Letting | 0% | 50.00% | £725 | £725 |
Romans
Unit 1 Chalfont Court, Lower Earley, Berkshire
RG6 5SY
0118 9860866





By : 'Daniel'
Services : Sales (Prospective Vendor/Buyer)
Would you recommend ? : Yes
Neil was very helpful and attentive to my requests. He also arrange viewings outside is "patch" for me and has given me sound advice in purchasing a property and about the areas I have been looking at. I would highly recommend Neil straight talking no nonsense thank... Read Full Review


By : 'Oliver'
Services : Letting (As a Owner)
Would you recommend ? : Yes
Ben and Richard have been excellent throughout this process. Richard initially handled my property and susbsequently Ben took over responsibility. Both Ben and Richard were in constant contact, replied to my calls/emails promptly and successfully let my property for me. I value their honest... Read Full Review

By : 'Tamara'
Services : Sales (Prospective Vendor/Buyer)
Would you recommend ? : Yes
Excellent, fast and comprehensive support when looking for suitable properties and arranging viewings. I have really appreciated the quick response to emails and the flexibility shown when arranging last minute viewings. Very friendly, polite and helpful is how I would describe the staff I have... Read Full Review

By : 'Mike'
Services : Letting (As a Tenant)
Would you recommend ? : Yes
Fairly pain-free process in obtaining rental property (when another company fell through at last minute). Romans were able to process quite quickly and remotely - we weren't in the geographical area - and last-minute proved to be OK, assisted by sales & admin... Read Full Review


By : 'D.'
Services : Sales (As a Vendor)
Would you recommend ? : Yes
We initially dealt with Lee who from the outset was totally professional and not at all like other pushy people we have dealt with in the past. He found us two buyers within a week of the house going up for sale. He was always patient, always responded immediately, we can't praise him... Read Full Review

By : 'Mr'
Services : Letting (As a Owner)
Would you recommend ? : Yes
I approached Romans in order to enquire about letting my property. From start to finish the service provided by Ben Peel & Suzi Bowker was excellent. The property was marketed very efficiently with a tenant being located and moving in, in 21... Read Full Review


By : 'MLP'
Services : Letting (As a Prospective Landlord/Tenant)
Would you recommend ? : Yes
Agent dealt with us in an extremely professional manner. We had been let down by a previous owner and agent at the last minute and Lauren managed to find us a house and get the paperwork started all within 1 day so we were able to stick to our plans to move on a certain day. Thumbs up to an... Read Full Review
By : 'ALandlord'
Services : Letting (As a Owner)
Would you recommend ? : Yes
As a Landlord dealing with a renovation and letting property, we have found that good communication is essential for us, which we have found with Prospect Real-estate Agent. Additionally, the understanding of our long distance situation, and working with us with consideration and the... Read Full Review
By : 'Jo'
Services : Sales (As a Vendor)
Would you recommend ? : Yes
The selling team were excellent in arranging viewings and showing people around the property. Generally everyone I dealt with was efficient and genuinely friendly. I didn't have any "no-shows", and Romans brought plenty of prospective buyers to see the property. My only criticism is on ... Read Full Review

By : 'Roger'
Services : Letting (As a Prospective Landlord/Tenant)
Would you recommend ? : Yes
Ben Peel was extremely helpful at every stage and made the whole process so smooth and straightforward. It was a real pleasure to work with... Read Full Review

By : 'Ben'
Services : Sales (As a Vendor)
Would you recommend ? : Yes
We used Romans after using a different estate agent and not getting many viewings for our property. Romans were very quick at getting our property on their website and getting viewings through the door. We had troubles with our chain resulting in 3 people in total pulling out on us. Each time this... Read Full Review
By : 'Mrs'
Services : Letting (As a Owner)
Would you recommend ? : Yes
I have nothing but praise for Romans, their professional manner and conduct has been impecable and to the highest standard. In particular Mr Ben Peel has been a fantastic mediator between myself and my tenant regarding the renewal of a new agreement. He was honest and forth coming with ideas and... Read Full Review
By : 'nicholas'
Services : Sales (As a Vendor)
Would you recommend ? : Yes
I found Romans (Lower Earley) to be very efficient and successfully sold my property several times - this was due to chains collapsing but on each occasion Romans rapidly produced another buyer. I would thoroughly recommend the Lower Earley office and will certainly use Romans again when I sell... Read Full Review

By : 'J'
Services : Letting (As a Prospective Landlord/Tenant)
Would you recommend ? : Yes
Out dealings with Ben at Romans cannot be faulted. He was waiting for us at the property, ready for the veiwing (unlike other Estate Agents who were late or didn't even turn up!). He was polite, curteous, friendly, and incredibly helpful. He dealt with everything professionally and communicated... Read Full Review
By : 'Nick'
Services : Letting (As a Owner)
Would you recommend ? : Yes
The team were responsive, informative,polite and very professional.They achieved the desired goal in double quick time and made it effortless. Wouldn't hesitate in... Read Full Review


By : 'James'
Services : Letting (As a Prospective Landlord/Tenant)
Would you recommend ? : Yes
I have, from the first viewing, made a number of requests of the landlord. I have pushed for things in a fairly robust manner and I have asked for a lot of work to be done. This has meant going backwards and forwards through the Romans' staff to get answers to my requests. If I had been in their... Read Full Review
By : 'M'
Services : Letting (As a Owner)
Would you recommend ? : Yes
All good, rented out the property very quickly for the second... Read Full Review

By : 'JustInTime'
Services : Sales (As a Vendor)
Would you recommend ? : Yes
After failure to sell for over 1 year with another real estate agent, I decided to move my business to Romans Lower Earley. The folks there working under Barry Wild were very professional and extremely reliable in giving feedback after every viewing. Romans managed to sell within three months of... Read Full Review
By : Barry Wild
19 Oct 2011Thank you so much for your kind words. We regularly achieve sales on properties that other agents have failed to. We appreciate you going to the trouble to share your experience and dont worry, we...
By : 'Mrs'
Services : Letting (As a Owner)
Would you recommend ? : Yes
I was very impressed with the professionalism and service from the Lettings staff Romans Lower Earley Office. Excellent service overall and very helpful with tips and... Read Full Review
By : 'Carl'
Services : Letting (As a Owner)
Would you recommend ? : Yes
Romans now manage the lettings work for four properties that my wife and I own in Reading. They were selected because of the professional service they offer at a competitive charge. We disd evaluate other lettings agents but Romans were clearly the best service available and have proved to be... Read Full Review
Kindly note that legally, letting agents need to publish information about their tenancy fees, government-approved redress schemes and client money protection schemes on their website and on third party websites (on which agents are listed). For properties to lease/rent in England, agents need to keep this information up to date and precise on allAgents or specify within the property description.
Customer Complaints Procedure
On request you will be advised of the name of the Branch Manager as they will be your initial point of contact for all complaints, verbal or written.
If the Manager was directly involved in the matter about which you wish to complain your complaint should be directed to the company Director responsible for that office/department. The Director’s details can be obtained from the branch directly or by contacting our Head Office on 01344 753 105.
When a serious complaint is received verbally
You should be advised that you must submit a written summary of the nature of your complaint following any initial contact which may have been made already.
You should be advised that the Manager will acknowledge receipt of your written summary in writing within 3-days and that he/she will then provide a formal response to your complaint, both verbally and in writing, within 14-days from receipt of your letter following a review/enquiry into the matter/s raised.
If you remain dissatisfied by the Manager’s response you should confirm to the Manager the reasons in writing. The Manager will then refer the matter, including your initial correspondence, to the Director responsible for that office/department who will then carry out an impartial review of your complaint.
Following the conclusion of this review a final response or proposal will be made verbally and in writing to you within 7-days. The letter should advise you that (a) it is a final letter and (b) if you remain dissatisfied the matter may be referred by you to the Ombudsman although this must be done within 6-months from the date of this letter.
Last updated at 5/25/2012, 7:40:57 AM by allAgents