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Lower Earley, RG6

4.5/5, 96 Reviews
94% Recommended

0% letting valuation accuracy

50% letting fee satisfaction

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Latest Reviews
Performance Statistics
ServicesValuationFeesMin Price of property reviewedMax Price of property reviewed
Letting0%50.00%£725£725
Areas covered
  • RG2
  • RG6
  • RG7
Address

Romans
Unit 1 Chalfont CourtLower Earley, Berkshire
RG6 5SY
0118 9860866

Services offered
  • Sales
  • Lettings
  • Block Management
  • Surveys
  • Conveyancing
  • Mortgage Advice
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Latest Properties

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Romans Branches (View All 37)
Very good service - quite ...

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4 Star Review

By : 'John'
Services : Letting (As a Tenant)
Would you recommend ? : Yes

9 May 2012
People found this helpful0

Very good service - quite happy overall, the deposit seemed expensive at 1.5 x monthy - everything else... Read Full Review

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As a first time buyer, James ...

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5 Star Review
UserName

UserName

By : 'Claire'
Services : Sales (Prospective Vendor/Buyer)
Would you recommend ? : Yes

8 May 2012
People found this helpful0

As a first time buyer, James was both very helpful and patient, especially considering how many viewings he organised for me. I also had numerous viewings with Neil, and he too was always friendly and approachable. Overall dealing with Romans for house viewings was a good... Read Full Review

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Emma Doel has been managing ...

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5 Star Review
UserName

By : 'Shazia'
Services : Letting (As a Owner)
Would you recommend ? : Yes

3 May 2012
People found this helpful0

Emma Doel has been managing my property for one year and she is one of the best property managers that I have worked with. She is extremely prompt when handling any issues, provides me with accurate descriptions of the issues and obtains reasonable quotes for any work performed. She is very... Read Full Review

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I was very pleased with the ...

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5 Star Review
UserName

By : 'JamesH87'
Services : Letting (As a Prospective Landlord/Tenant)
Would you recommend ? : Yes

30 Apr 2012
People found this helpful0

I was very pleased with the viewing the agent offered. He was very helpful with the questions I had to ask and was also very knowledgeable about the property itself. With my next viewing with Romans, I will be requesting Neil to assist... Read Full Review

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Having jenny burgoyne as our ...

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4 Star Review
UserName

By : 'davina'
Services : Letting (As a Tenant)
Would you recommend ? : Yes

26 Apr 2012
People found this helpful0

Having jenny burgoyne as our property manager is a plesure, i find that she is very effient and on the ball with dealing with any issues with the property. I am very pleased with the service that has been given ie driveway, carpets and flooring that needed replacing quotes and work commenced very... Read Full Review

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Service was polite, prompt, ...

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5 Star Review

By : 'EWW'
Services : Letting (As a Owner)
Would you recommend ? : Yes

25 Apr 2012
People found this helpful0

Service was polite, prompt,... Read Full Review

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James has been a pleasant ...

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4 Star Review
UserName

By : 'Mrs'
Services : Sales (Prospective Vendor/Buyer)
Would you recommend ? : Yes

25 Apr 2012
People found this helpful0

James has been a pleasant agent to talk to. Very helpful & prompt in replying be it via email or calls. Overall "Exceptional customer service"!!! The only reason I have not rated him 'Excellent' is because there is always room for improvement for everyone. We would like to wish ... Read Full Review

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Since moving into the ...

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5 Star Review
UserName

By : 'Chris'
Services : Letting (As a Tenant)
Would you recommend ? : Yes

25 Apr 2012
People found this helpful0

Since moving into the property in December 2011 we have seen few a few minor and one major problem since arriving which were quickly resolved. We find that having somebody that we could contact directly (lynn) has not only made life easier but that we can return home from work with to find any... Read Full Review

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Jennifer has provided a very ...

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5 Star Review
UserName

By : 'Mr'
Services : Letting (As a Owner)
Would you recommend ? : Yes

25 Apr 2012
People found this helpful0

Jennifer has provided a very thorough service and been a pleasure to work with. The property Inventory and Schedules have been first class. On the odd occasion when we have had a problem, Jennifer has responded very quickly and professionally. She is a credit to your company and we look forward... Read Full Review

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After having a 3 month lease ...

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5 Star Review

By : 'Sarah'
Services : Letting (As a Tenant)
Would you recommend ? : Yes

24 Apr 2012
People found this helpful0

After having a 3 month lease with Prospect and moving across to Romans I can safely say the experience is worlds apart. When viewing properties with Romans you feel like they are the true go between for the tenant and landlord, with both parties being considered. They responded promptly to all... Read Full Review

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James has been very ...

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5 Star Review
UserName

By : 'Andy'
Services : Sales (As a Buyer)
Would you recommend ? : Yes

18 Apr 2012
People found this helpful0

James has been very professional from the initial contact through the current sales structure. He has been willing to share all appropriate information and gives/checks for regular updates. James is always accommodating when we have asked questions or come across... Read Full Review

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A big thank you for the ...

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5 Star Review
UserName

By : 'Michelle'
Services : Letting (As a Owner)
Would you recommend ? : Yes

16 Apr 2012
People found this helpful0

A big thank you for the excellent service you have provided to us in looking after our property while overseas. Your professionalism and help has always assured us that choosing Roman's to manage our properly was an excellent decision. We have also recently sold our property through Romans using... Read Full Review

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All the staff at Romans were ...

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5 Star Review
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By : 'Mr'
Services : Sales (As a Vendor)
Would you recommend ? : Yes

13 Apr 2012
People found this helpful0

All the staff at Romans were excellent and really pulled together when our first buyer lost his mortgage just before we were due to exchange. An open house was quickly arranged and thanks to everyone's hard work, within a few days of losing the first offer, we had three brand new offers which... Read Full Review

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My husband and I approached ...

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5 Star Review
UserName

UserName

By : 'Stevens'
Services : Letting (As a Prospective Landlord/Tenant)
Would you recommend ? : Yes

2 Apr 2012
People found this helpful0

My husband and I approached Romans Lower Earley in respect to letting out our property. We have received a swift and professional service from them. Time was spent with us upfront on discussing what options were available through Romans and also on the reasons why we should be placing our... Read Full Review

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Neil and his team are ...

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5 Star Review

By : 'Amit'
Services : Sales (Prospective Vendor/Buyer)
Would you recommend ? : Yes

2 Apr 2012
People found this helpful0

Neil and his team are fantastic in terms of support they provide to buyers. They are always available. Always very informative. Very practical and pragmatic but never pushy like other agents. Its people like Neil who I would like to deal with in future when I am selling my property as they are very ... Read Full Review

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My agent was very efficient, ...

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5 Star Review
UserName

By : 'JULIE'
Services : Letting (As a Tenant)
Would you recommend ? : Yes

30 Mar 2012
People found this helpful0

My agent was very efficient, he showed me around a couple of starter homes, was not pushy, but explained all that I needed to know. He sorted all the paperwork quickly, and the email from the person sorting out credit checks was also very efficient, emailed me back as soon as possible. the signing ... Read Full Review

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Ben has now been looking ...

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5 Star Review
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By : 'Suzanne'
Services : Letting (As a Owner)
Would you recommend ? : Yes

29 Mar 2012
People found this helpful0

Ben has now been looking after my rental property for two years and is committed, cheerful and hardworking. My new tenants are due to move in on 10 April following his successful marketing exercise and background checks to secure them. I continue to be pleased with the team at Romans of Lower... Read Full Review

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From the time we started ...

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5 Star Review
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UserName

By : 'Daniel'
Services : Sales (As a Buyer)
Would you recommend ? : Yes

29 Mar 2012
People found this helpful0

From the time we started looking at properties, we found that we were dealing with Romans more than any other agent . All members of the team were punctual, well informed and very friendly. We found that open houses were a fantastic way to save both ours and Romans time. Upon deciding we... Read Full Review

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Richard was professional, ...

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5 Star Review
UserName

By : 'Ben'
Services : Letting (As a Owner)
Would you recommend ? : Yes

28 Mar 2012
People found this helpful0

Richard was professional, knowledgable, efficient and readly available whether it be about my property or one I was looking at with a different agent! My whole experience with Richard and the Earley office perfect for what I was looking for, my property was set up, viewed and rented out in a... Read Full Review

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Overall services ...

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4 Star Review
UserName

By : 'Abraham'
Services : Sales (Prospective Vendor/Buyer)
Would you recommend ? : Yes

28 Mar 2012
People found this helpful0

Overall services... Read Full Review

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Kindly note that legally, letting agents need to publish information about their tenancy fees, government-approved redress schemes and client money protection schemes on their website and on third party websites (on which agents are listed). For properties to lease/rent in England, agents need to keep this information up to date and precise on allAgents or specify within the property description.

Complaints Procedure

Customer Complaints Procedure On request you will be advised of the name of the Branch Manager as they will be your initial point of contact for all complaints, verbal or written. If the Manager was directly involved in the matter about which you wish to complain your complaint should be directed to the company Director responsible for that office/department. The Director’s details can be obtained from the branch directly or by contacting our Head Office on 01344 753 105. When a serious complaint is received verbally You should be advised that you must submit a written summary of the nature of your complaint following any initial contact which may have been made already. You should be advised that the Manager will acknowledge receipt of your written summary in writing within 3-days and that he/she will then provide a formal response to your complaint, both verbally and in writing, within 14-days from receipt of your letter following a review/enquiry into the matter/s raised. If you remain dissatisfied by the Manager’s response you should confirm to the Manager the reasons in writing. The Manager will then refer the matter, including your initial correspondence, to the Director responsible for that office/department who will then carry out an impartial review of your complaint. Following the conclusion of this review a final response or proposal will be made verbally and in writing to you within 7-days. The letter should advise you that (a) it is a final letter and (b) if you remain dissatisfied the matter may be referred by you to the Ombudsman although this must be done within 6-months from the date of this letter.

Last updated at 5/25/2012, 7:40:57 AM by allAgents

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